I had a 9am appointment, but they didn't even bathe my dog until noon. That is unacceptable. I eventually went to go get her at 2:20pm with the intent of taking her no matter what state she was in. Luckily she was done. That was 5.5 hours after I dropped her off. Please know that the groomer, Eljay?, who did take care of my dog was prompt, polite and did excellent work. He clearly did the entire job in 2.5 hours. Whoever had the 9-12 shift dropped the ball. Also, the person you book online isn't the one you get later. Normally I would tip, but I was so angry today I could barely compliment the work done on my collie. Oh yeah, and there was a woman grooming at a table at the time I picked up my dog, she was rude saying a gruff "Hello!?" Like I was rude for stepping into the customer service area to wait for my dog. "Did you pay?" "Oh" seriously? My first experience here was wonderful, the second was slow and average quality. This third is just cruel to my dog due to the morning people, but a good groom. read more

This petsmart is a hit or miss. I like petsmart over petco, b/c of the prices and the store smell. Petco smells like...well, pets. Petco is also more expensive than petsmart. also, when i had my cats, petsmart always had litter for my automatic litter pan and petco was always out. this location has never disappointed me on selection or availability nor selection. This store is hit or miss on the availability of the employees walking the floors in the departments. If i have a question, I'm always forced to go to the register and ask for assistance. however, this last time here, i had a question about the new aquatic turtle, my 2 year old named "frog". there was someone in the department and available and ready to assist. which he did...in depth. read more

I'm a huge fan of this Petsmart and have always had a great experience in this store. The staff is friendly and helpful and they are always willing to indulge my pup with a treat when she comes along with me. I also use the grooming services at this location. Ebony is great with my dog and always listens to my requests. Petsmart can be hit or miss in my option and experiences do tend to vary from location to location but this store fits right in and caters to the dog obsessed Atlantans that frequent it. Im still a fan of the cutesy pet boutiques all over the city, but when it comes to the basics- this is my go to spot! read more

I am writing a review based on my experience with the grooming department. I decided last-minute to make an appointment for my puppy to be groomed. I called in and someone answered the phone and booked my appointment promptly. They asked the specifics, what services I wanted done, etc. I arrive and everyone greeted me so kindly! The asked my puppy's name and when they said hello to him, he ran right up to the counter with his little tail wagging wanting to play! They had a package for puppy's under 5 months (he was one day shy) and so the total was only $10.99! They told me he'll be ready in an hour so I walked to the TJ Max to kill time. I came back 50 minutes later and he was already ready! They had me check out and then brought him out to me and he looked so happy to see me and didn't seem like he was having a bad time at all! They also said goodbye to him by name His nails were trimmed, his dirty ears were clean, and his fur looked and smelled so good! I'm glad I got such a good rate this first time and I will definitely take my boy here again the next time he needs a grooming! I just wish he got a bandana! :P read more

I will never bring my dog here to get groomed again. DO NOT LET ALEXA groom your dog. Made an appointment for a basic bath and teeth cleaning (simple enough?). I specifically noted that he does not like to be crated and we have previously done a zoom groom option at other locations where they give me a call 10-15 minutes before he is done and I'm there to pick him up before he's even finished. After being reassured he wouldn't be crated I come back 1 hour and 30 minutes later to find out he is in the Kennel dryer and I can hear my dog crying in the back. The groomer Alexa never greeted me or even acknowledged that I was speaking to her another girl who was much nicer answered all my questions. 15 minutes later she finally brings my dog out never says a word and just hands me a receipt. Needless to say she wasn't tipped. My dog also smelled like she just squirted water on him and left him in the crate to dry. I've given him better baths at home for less than $40. I won't be back here. Beware of who is grooming your baby. My poor baby was so anxious after being left in the crate and threw up immediately after I picked him up. read more

Maggots in my dog food. It's not Wellness it's you and wherever you guys are storing food. I will never come back. Freaked me out. What if I wasn't paying attention and just dumped this in my dogs bowl. Smh read more

PetSmart - Pet Stores Near Me - Atlanta, Georgia

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I'm not sure why most of the other reviews are so low, but every time I have taken pup here to get groomed...we both have loved it. Keep in mind my review is mostly based on the grooming section, but I also like the actual store. It's clean, well stocked and all of the staff are really nice. The only negative I can say, really, is that it's a bit pricey. It's around $65 to get my pup shaved, but they do a great job. Overall...my pup is due for a trim. Looks like it's time to make our way back to Petsmart. You should take your dog there too. read more

Employees do not wear masks to protect customers. Went in on Sunday morning around 10am. Very frustrating to see that this location is not caring for its customers in the ways the national brand has set out. 3 out of the 4 employees I saw interacting with customers were not wearing masks. It is very easy to wear a mask!!! Even a cloth one you make yourself that costs less than $5 is better than nothing. read more

I have a 10 year old mini-daschund that has been going to Petsmart off and on for about 5 years to get her nails done. There office has always been a wreck and they have high turnover in their grooming department, so you never know what you are going to get. But still, they'll do in a pinch--I thought. After all these years of bringing "Peanut" in, they refused to cut her nails because we refuse to get her rabies vaccinated. The last rabies shot she had nearly killed her from an allergic reaction and it's not worth the risk/trauma. They refused to cut her nails. Until the other day when we went in and they said they could do it once someone got back from lunch. An hour or so later, after we waited and waited and waited....they finally tell us they have to check with the manager. After telling us they could do it! The manager was incredibly patronizing as she said, "Oh, I am sooo sorrrryyyy" Well, come to find out they clinic in the same building Banfield will cut her nails without a rabies shot and it costs the same amount...only you get a VET or Vet's assistant to do it. I can't believe how miserable the service is and they lost me as a regular customer and the five or six animals that I used to buy food for. They are dirty, unprofessional, and their grooming salon should honestly be avoided if possible. Their staff could care less an they are without a doubt the worst stocked Petsmart in Atlanta. Look at the other reviews and it is obvious that the management of this store is what makes it the worst Petsmart I have had the displeasure of depending on. read more

I took my dog here to get groomed because her birthday is tomorrow. I asked him to not cut her hair or her ears. And he cut BOTH. So short that she cannot have a ponytail for her birthday. She also has a patch on her chest where he cut too close too her skin. I am very disappointed and he basically ruined her birthday photos. I could not get in touch with anyone at the store. But I will be calling corporate because this haircut is horrible. I will never bring her here again. read more

One of the rudest places I have ever been to spend money. The grooming department apparently is making too much money and could care less about repeat customer ex the. Blonde gentleman at the receptionist desk is beyond nasty. And I was looking through the window calling for a curbside and watch him repeatedly not answer the phone snd sent me to the front where I remained on hold over 10 min. You don't deserve good customers . read more

This review is about the grooming salon only, not the store itself. I have no qualms with the store. I had an awful experience at this grooming location. The staff was unprofessional, unknowledgeable and clearly didn't like animals very much. I get the impression they hired a bunch of young kids and had them practice on stuffed animals before taking this on, and it shows. I'll never take my dog there again, even though the location couldn't be better for me. read more

Rude. The first two girls I spoke with were friendly but, whomever was behind the counter at the grooming area (Cobb Parkway) was as rude as rude could be. I was inquiring about a spray made for dogs that would neutralize poison ivy oils for HUMAN contact - my husband gets poison ivy from petting our dog. DOGS CANNOT GET POISON IVY themselves - I've researched it and asked professionals. After she repeated several times (in a rude manner) that she would have to treat my dog for poison ivy - I repeated that it wasn't for him - dogs can't get poison ivy and I just was seeing if a neutralizing spray was even made. She then acted like I was idiot saying - well you are spraying your dog aren't you?! Um, so what your saying is that anything I were to spray on my dog you would have to charge me and see them first - deodorant, dry shampoo, pheromones, .... hmmmm? I've never had to take my dog to the vet for dry shampoo advice. read more

Specifically placed order here because they advertise curb side pickup (because of Coronavirus). I pulled up and dialed the store number as instructed...phone rang and rang and rang. Finally I got a message that staff was all busy helping other customers. I park and walk in and can hear the phone just continually ringing. I asked the person behind the register, who was literally not doing anything, if just letting the phone ring was their normal business practice. She apologized and asked how she could help. She got someone to get my order. I am giving two stars instead of one based on the fact my order was ready. Service on the other hand...not good. I expected when I walked in to see lines of people at registers. That was NOT the case. read more

Very sweet and friendly staff. Also, the cat area (by furkids) is top notch! So happy to live near a good location!

Absolutely HORRIBLE. Called on a Thursday to make an appointment for my dog to be groomed at 5pm on Saturday. Arrive at 4:45 on Saturday and they tell me that they don't have me down. Until I show them the call log and tell them that I spoke to Cassidy. They took him for a grooming after a ton of unprofessional bitching a groaning. They then tried to add an extra fee because our dog was nervous. DO NOT I REPEAT DO NOT USE THIS GROOMING SERVICE! read more

I've had a lot of good experiences with this particular PetSmart. I took my border collie mix, who was not quite one year old at the time, to training classes with David. We took the beginner and the intermediate class, and David was fantastic. I definitely recommend the classes there. I also get my dog groomed here, and not only is it the cheapest place around midtown (I called and got quotes from a number of places), they always do a great job. I get his hair cut pretty short, which can be tricky, because his tail, legs, and paws have to be blended into the shorter fur of his body. He's also an extremely energetic dog, but I always good get report cards and feel comfortable leaving him there to get groomed. The store itself is good too, although nothing extra special. I try to stick to toys on sale, I can usually find someone to help me if I need it, and they're usually well-stocked and clean. I will say that the lines are usually long at the check-out, but I attribute this more to the popularity of the store than something the employees are doing wrong. They almost always have multiple lines open, and if they don't, they often open another register if the lines get too long. read more

Worst customer service. Called and made an appointment earlier in the week. Got to the location and I was Not in the system. The manager, don't know her name but the woman with the blonde hair, was spazzed out and very unprofessional. No one seemed to know what they were doing. Called again today and was put on hold more than 5 minutes to make an appointment. Do not go to this location for grooming. read more

very Bad attitude! groomer stated she could not finish cut because dog was unco-operative. 6#2oz 14 year old. left her half done. there are five groomers in there and groomer never asked for help. when I picked her up I was told she could never come back,$100.00 later . not the way to run a business read more

Most unorganized grooming salon ever. I've been a handful of times and each time something has gone wrong. They overbook, forget about your pet, don't do the full services you pay for, don't pay attention to detail and don't offer to any sort of customer service make good when they mess up. Been burned too many times by this place- don't waste your time or money here. read more

I had a 12pm appointment, went to pick up at 5pm and my pomeranian still wasn't finished. I then had to send send her back because when they brought her out they had shaved her body, and not get legs? ?? I asked for a teddy bear cut which is a pretty standard request, 2 other petsmarts i have been to know what it is but they had no idea what they were doing here. These groomers are not trained. They did give me a $10 discount for waiting which I appreciate, but it would have been nice if she was ready on time, and didn't have to sit for 5 hours before being bathed, and had an appropriate cut. I won't be back. read more

this is a review of the grooming salon: i have a kitteh. she is adorbs, but pure evil. like, spawn of satan, evil. i have scars from simply trying to hug her... she was a stray that just showed up on my deck one day, acted very sweet and shy, conned me into dropping a few benjamins on her health/well-being, then turned. anywho, i'm a responsible pet owner so i kept her mean butt! trying to cut her claws? YEAH, RIGHT! i prefaced our first appointment with all this info. the fine cat groomers- and they are a special lot. you must call ahead to make sure they're around- promised they would attempt a mani/pedi, but if she proved too ill-behaved, they would not continue. cut to me showing up at the end and she is calmly sitting there with her damn eyes closed, PURRING, paw and claws extended. the praise they lavished on her was almost nauseating. don't get me wrong, i was thrilled! i'm an elementary school teacher, so i get the whole "i'll behave out, but not at home" mentality. long story short, they've been tending to her claws and ears for a few years now. she has mellowed a bit, but i still believe the cat specialists here have some sort of special mojo/voodoo they perform on the felines. read more

I walked in. Music was really loud. 4 workers were waiting for me to enter the store?

I may have a soft spot for this Petsmart because it's where I found my puppy (Rescue Me! Animal Project was having an adoption fair outside), but I've had nothing but positive experiences at this location. The registers can get backed up when they're busy, so it's probably not the most convenient place to go if all you need is a can of cat food, but the staff is friendly and helpful and they've always been super sweet with our dog. They even let him sample a bunch of different treats, just to see which kind he liked best. It can get very crazy on Saturdays, which is when puppy and kitty adoptions take place, but again, I haven't had any problems getting assistance. We start obedience school there in a couple of weeks, so I'll report back after that! read more

This is a review for their obedience training, specifically for the BEST trainer EVAR, David. He is amazing. I took my puppy there for the Beginners class and the Intermediate class; both were awesome. David is really patient and dogs respond so well to him. 9 months later, my dog still loves visiting him. I would recommend any and every person with a dog to take his class. read more

Some people complain about Pet smart but I always have s great experience. The grooming department is great and Banfield is a great vet. Always friendly and they know my dogs by name! Love it! read more

THE WORST!!. If I could give them less than one star or no stars that's what I would do. I typically bring my dog to Petsmart locations where ever I go for grooming because I trust them and they typically do a great job at a good price. This location however has changed my mind about grooming at Petsmart. I'm not sure if I'll be back to another Petsmart for grooming but I sure as heck won't be at this location. I Took a quick break from work to drop my dog off for a 1030 appointment. I arrived at about 10:10, and the two groomers who are in there ask if I can wait until my dogs groomer arrives to check me in. I tell them unfortunately no I don't have much time to wait because I have to get back to work so can one of them check me in. After about five minutes a groomer named Ashlee comes over again to come check me in. Goodness if I had a way to measure his attitude it would've been off the charts!! The second groomer comes to get my dog from me and she says " can you take that bow out of her hair , her groomer is a male and he's not gonna know what to do with it". Alright folks.... now my dog was only there for a bath. Not a haircut, not any kind of special complicated grooming work, just a simple old bath. Typically this takes about 3 to 4 hours; The day goes by and I haven't heard or received a call from anyone. It's 6 PM and I'm like all right what's going on-- so I call them and the gentleman I speak with says oh yes ma'am , the shit zhu, yes she has been ready. I said well I didn't receive a call or a text message saying that she was ready. He says I'm sorry man we were pretty busy but yes she is ready. Now I understand that this particular location again being in Ponce is very busy , but folks a regular bath for a 10 pound dog should not take over eight hours. And the customer should always be contacted when their pet is ready. I was pretty upset because this meant my dog had been locked up all day unnecessarily without a bathroom break or food. I had to relay this information to the person who supposedly was in charge of the store at the time. She took my information and said she would give it to the manager. I have not received a call from anyone. I'm not asking for a refund or additional free grooming services . I simply wanted an apology and for them to say that they would try to fix this so that doesn't happen again in the future . No one should have to go through that when you are trusting a company and people with your beloved pets. Find another groomer. read more

Horrible Customer Service!!!! I asked for assistance in the fish department and waiting 20 minutes for someone to never arrive after being called twice. I got sick of waiting I decided to go pay for the few items I did have. When I went to check out the line was very long. They only had one cashier working during a very busy time (6:30 after most people get off work) When, I got to the cashier she ran out of change... It seemed like another 10 minutes for the manager to arrive. GET IT TOGETHER FOLKS!!!! read more

The managers here always send associates to "see if I need help" but I can obviously tell they just want to make sure I'm not stealing. I always feel uncomfortable here and bombarded by associates. I do not need to steal pet food from you so stop harassing me constantly. read more

It's your average pet superstore, but they carry pretty much anything I need. The staff is friendly and somewhat competent, but if you really have questions ask the vet or training staff. read more

Okay okay! I know the other reviews kind of suck for this particular store-so maybe I just got lucky. Mr.Man and I went in to start the family life with a couple of goldfish. We ended up buying a Betta instead-only because the girl who helped us was so informative and helpful and helped us realize that we needed a more less-needy fish (only those who are, I guess fish fanatics would understand). So, nice, clean, great staff, and huge variety in supplies. read more

The groomer cut my dogs tongue. My dog is doing better now but still a little lethargic from meds. Now, while I realize it was an accident, everyone in the grooming salon was awesome about it and did show really great concern and care, the problem I have is with the overall store management. Careless compared to the grooming salon. It's been almost a week and I sill haven't heard back about reimbursing me for the emergency bill of $300, because of their 'policy' to handle it a certain way. I was told I would be contacted next day but no. read more

Horrible experience with Bansfield Vet Hospital staff. Unprofessional. Rude. Inconsiderate. Worst customer service I have experienced after having Petsmart Bansfield Hospital's Wellness Plan for over year. Will NEVER visit this location!!! read more

LISTEN HERE ALL PET LOVERS!!!! This is the first Yelp review I've ever written... (Honest Truth: I've thought about posting once or twice before, but have NOT been compelled to take time out my day to do so...) UNTIL TODAY. A woman who works in the grooming center by the name of Darcy York. Patient, accommodating, a 12 year grooming veteran, friendly and honestly the cut... flawless.... :) EVEN MORE SO THAN ANYTHING.... She understands what the true meaning of hospitality is. Thank you Petsmart located on Ponce. You really made a believer out of me and I'll be seeing you very soon. You guys rock PS Don't forget to tip your groomers read more

Royal is one of my favorites! She thoroughly explains your grooming options & the best service recommendation based on your dog's needs. I've only had one time I wasn't as satisfied with another groomer's job, but I was able to speak with the manager & she was able to workout a solution we both felt was fair. read more

Excellent customer service. Very professional! My Prince loves coming here. It's like an adventure every time we come. I know that they will take care of him without any problems. Thanks to all of the staff! read more

Ilove meka nd everyone is nice today eny grooming my girl hope she love her too thanks petsmart

I like this [place. Staff was very helpful. They had everything I needed. Grooming people were great. Groomed my dog and clipped his nails.

Ok the only pros is the parking lot and store is clean. I have taken my dogs to the grooming salon there, on every occasion my dogs overall finish was sub par. The female manager of the salon has the nastiest attitude, she treats you like they are doing you a favor by grooming your dogs. I am now looking for another grooming salon, I'm not going to a huge pets store like Petsmart because they nickle and dime you for every little thing they do to your dog, and do a half ass job when grooming your dog. read more

Tried several times to get my dog groomed, unsuccessfully. This time, having met all the criteria (didn't just visit Banfield, not too late in the day, etc.) and giving them the four hour lead time they need, still didn't happen. Apparently, they have no one who can handle nervous old dogs even though they make you leave them alone. Not mean, just old, scared, and alone with strangers. They failed to confirm contact details and so no notice, and after taking multiple times off work, no service. read more