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    Jazzy Pawz

    3.8 (187 reviews)
    Closed Closed

    Services - Jazzy Pawz

    Bath and groom only

    Full grooming

    Pet haircut

    Jazzy Pawz Photos

    Recommended Reviews - Jazzy Pawz

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    Reviews With Photos

    Before
    Meka D.

    I specifically said numerous times that I didn't want my dog's hair cut short. Yet, when I picked up my dog, he was shaved. Even though I had proof in text correspondence with them that I didn't want my dog's hair short, they refused to give me a refund. Customer is having to pay for lack of communication amongst the staff. Before and After pics uploaded. My poor dog didn't even look like the same dog.

    Milo's first grooming!
    DaNeysha W.

    Cherri did a great job with our dog Milo, it was his first time being groomed outside of our home and he looks amazing! We got him bathed and blow dried.

    My freshly groomed pup!

    Jazzy Pawz is the best! I've been taking my pup to see Andrea for many years and I can't recommend her enough! I'm very picky about who grooms her. Andrea doesn't use crate dryers and she will never lock your baby in a crate all day. She's usually finished within 2 hours too. My pup always comes home looking beautiful after her visit! We love Jazzy Pawz!

    Tiara B.

    I usually groom my pup myself, but recently had just been really exhausted so I found Jazzy Paws online and decided to give them a try. They did a GREAT JOB. My boy looked so handsome and coif! Would definitely come back.

    Where's the social distancing?
    Lovey M.

    If I could separate the grooming from the customer service - I most certainly WOULD! However, customer service negates the actual experience. The cut and trim of my fur baby was nothing short of awesome! My Maltipoo looked like a shiny new penny when all was said and done. When I made the appointment, I wasn't completely aware of the salon being along the Inman Park area. No biggie. But when I arrive, it's clear that parking is going to be an issue that's close to the curb ending on the street, and gets me away from the ongoing traffic, since I'm in a wheelchair. No such luck with finding a spot that doesn't put me in the middle of traffic. So I call inside ... Me: Hi, my dog has an appointment today and I need to drop him off but with me being in a wheelchair, there's nowhere for me to park that doesn't put me in the heart of traffic. Is there someone who can either help me? Or come out to get my dog? Her: Due to Covid, I'm not allowed to come out to your vehicle. Me: What? Why not? People provide curbside service every day. I just need to drop him off. Her: We're not allowed to pick up pets from cars. You have to hand them over. Me: So you want me to get out of my car in the line of traffic since there's no handicapped parking around, push myself onto the curb JUST to hand him over to you? Her: I can block traffic so that you can get out safely. But I have to stay 6ft away from the customer. Me: Are you the owner? Cuz at this point, I don't even feel comfortable spending my money with your establishment since no one wants to make accommodations. And I'm not paying any penalties for not keeping the appointment. Her: No I'm just a tech. Let me tell the owner. (Two minutes later). The owner says if you cancel, you'll still be charged the 40% penalty. Me: ((( completely heartbroken yet highly upset - I try asking people on the street if they'd help by pushing me to the curb. Not a single soul helps. So I start to get out of the car, but my pooch gets really excited and tries to run to the girl. Now I'm still trying to hold onto him while getting out WHILE watching traffic, but it's turning into a fail. I start crying. Her: Here, I got him. (Starts to walk to the front door of the salon). Me: What do you mean you got him? Don't I need to come in? Her: No one is allowed inside. But I'll take him inside. Even though I could get into big trouble for doing this. Now as I sit in the car and wait, I get a text message from the salon advising on when my Goldie would be ready (see below) and I witness a whole bunch of pickups and drop-offs (see video below) in front, where there would've been more social distancing between my car and the employee. Oh and let's not forget about Jazzy Pawz updated COVID information HERE on YELP states that they provide curbside pickup (see below), but when asked, I was told curbside means in front of the salon's door. That's not curbside, that's pickup! As a black woman myself, who also owns a small business, I try my best to patronize other black businesses, because there's nothing like supporting your own. But after the treatment I received today - with only asking for a small amount of assistance - it left a bad taste in my mouth. I felt like my money mattered more than the overall experience. It sucks that even though Andrea did a great job with my baby - I won't return due to the lack of compassion and understanding -

    Dior with a puppy-cut & colored ears + tail
    Destinee D.

    The best groomer in the Atlanta area, period. I have frequented Jazzy Paws with my Sasha (senior lab-pit mix with severe anxiety) and my late Dior (feisty teacup Maltese). Andrea never disappoints! Between her creativity and love for animals, her passion exudes during every visit. Highly recommend this spa salon-- difficult, matted or anxiety-ridden pups are welcome (trust me, I know!) Thanks for always blessing my pups!

    @NoodleTheStandardPoodle
    Hailey C.

    I brought my standard poodle to Jazzy Pawz for the first time today. They communicated with me through text messaging. Asked me for grooming instructions the night before and also sent me a contract to sign. Once I arrived, someone greeted me at the door and took my dog inside. I got a text 30 minutes before he was ready to be picked up. I was charged with my card on file from booking the appointment. I arrived right on time and he was finished. Someone brought him to the door as I walked up. Everything was so hands free and safe considering covid. Andrea did such a great job with his grooming! I can be particular and I was very satisfied with her craft. He looks so good and I'm so happy with the way Andrea groomed him! I know my dog was well taken care of at Jazzy Pawz and will definitely be back!

    Photo of conversation where JP staff notifies me Andrea applied a liquid bandage as well as the initial offer to pay the vet bill.
    Marina P.

    I would first like to address a couple things in response to the owners response to my updated review. 1. With regards to your response about "no one told you we used liquid bandage" - I am attaching a screenshot of whoever manages your text messaging stating in fact that "Andrea put a liquid bandage on it" (please see the photo). 2. With regards to your response about there being nothing wrong with the groom my dog received. Having a dogs nails done when dropped off for a haircut is part of the groom according to your website. Therefore, there WAS an issue with the groom. 3. With regards to me defaming your business, I have not. I stated a personal experience in dropping my pet off at your business as well as my own personal opinions with regards to the whole incident, to which I am entitled. 4. And yes - I previously wrote a 5 star review. As I stated in my opening sentence of my first updated review "This was our third or fourth time at Jazzy Pawz after previously stellar experiences with our tribe of four Yorkies" - so I even acknowledged the fact that we had had great experiences before. ****************************************************************************************** Now - here is yet another update for which I have uploaded screenshots of the conversation between Jazzy Pawz and myself. When this incident occurred, I was told the vet bills would be paid for. "If you have to take him to the vet then the vet bill will be paid by us." 5/27 at 2:27 p.m. "Whatever the vet bill let us know." 5/27 at 3:01 p.m. I was then informed by Andrea, the owner, on 5/28 at 8:44 a.m. that "I have refunded you the $29 for the call into Common Companion for the medicine and the $5 tip." On 5/29 at 6:59 p.m. someone from Jazzy Pawz reached out to inform me that "Andrea has refunded you the full amount of your grooming services for that day as well as the tip". I thought great - case closed. I checked my bank account today and noticed I had only received the credit for the groom and tip. I reached out yet again this morning to Jazzy Pawz with the following message "Hi - I'm showing the following refunds: 5/27 - $38.47, 5/27 - $34.00 which totals the $72.47 from the groom. I am still missing the refund for the vet. Can you confirm that was issued? Thanks." Jazzy Pawz went on to inform me they were not doing any more guest recovery and that I had left a rude 1star review. I responded indicating that they had said they would be paying the vet bill and that I was simply trying to find out when it would be paid. Jazzy Pawz went on to argue that I was only supposed to get my vet bill back and the tip and that they ended up giving me my entire groom fee back which was well over the $29. I let them know I would be updating my Yelp review yet again and that I would be filing a complaint with the Better Business Bureau as well as the Georgia Department of Consumer Affairs as I have seen others do who have had issues with this business. The owner threatened to reach out to her lawyer because I was harassing and defaming her business. Not true whatsoever. I was simply trying to find out when the vet bill THEY said THEY would refund would be refunded. Simple. This is not how you run a business. This is not how you treat customers. I tried reaching out via text again to try to settle this and was met with beyond unprofessional customer service. I will be filing the appropriate complaints today. The owner responded in all capitals - which is pretty rude given that it implies she was yelling. I hope people searching for a new groomer will read her interaction and the way she treats customers. I had no responsibility to respond to the groomers text. None. As an owner, she could have picked up the phone and called me. She did not. I have no idea at this point who was texting me from their phone number - and quite frankly at this point it doesn't matter. As mentioned - no one has harassed or defamed. Simply tried to get what was promised to me. You still failed to admit that you were wrong in your initial response to my updated review - as you stated no one said they had applied a liquid bandage when in fact they had. The proof is in the text messages. The appropriate complaints have been filed with the appropriate agencies.

    Bitsy looking fresh and clean after his Comfort n Clips
    Kursten H.

    I was recommended here from someone I trust. Booking was super easy and they had the most open availability, so I decided to give them a try since my normal groomer had to close her business because of COVID. They were very reassuring when I called to let them know about all the peculiarities of my 13 year old yorkie (blind in one eye, bladder problems, periodontal disease and preparing for teeth extraction). I get so worried dropping him off places he doesn't know because of his age and special needs. The process for dropping him off felt safe and was as contactless as possible. I was concerned about parking but since people aren't really out right now, I was able to find street parking no problem. The texting feature is so so so convenient. I was able to send exact pics of the cut I wanted and was notified when he was 30 mins from being ready. When I came to pick him up, he was smiling and wagging his tail. He seems like he had the best time. His cut is WONDERFUL (I booked with Selene). He's been strutting around the house knowing how good he looks! Thank you Jazzy Pawz for taking such good care of Bitsy and for being so patient with me in all my concerns.

    For more than $100 usd

    This has been the worst experience I've ever had with a groomer. They had my dog for 3 hours when the initially said 2. I kindly called and asked how he was doing and they were super passive aggressive, their response "well we guess he's fine". His ears were extremely mated and of course I took him as soon as I got him, they were extremely rude... and their response on Google, even worse: We have removed you from our system. Groomers beware of this customer if you can't get her fur baby in and out in less than 1.5 hrs. Please take a look at the responses when they get a bad review (decent reviews). DONT EVER, EVER take your babies to this "groomer", worst customer service I ever experience and if they treat humans this way I can't even imagine what they do to dogs.

    Amber G.

    Andrea, you were unkind when you called me the day before my dog's groom to tell me that I did not fill out the required form. The link was broken, and I did try to make the business aware of that. I also emailed the requested vaccination because I couldn't get the link to the form to work. Please be kind to clients that patronize your business. Despite the attitude you had on the phone, I was pleasant and forgiving. You then sent me an apology text after our conversation. The next day, during my dogs groom I was warned that the groomer was behind and the groom would take 3 hours. I was not updated at the 3 hour mark. When I complained that I was not notified, and that it was almost 4 hours since dropping off my pet - you expected me to be understanding and gracious which is ironic because you did not afford me these things the day prior. As clients, we get penalized for being late or not doing the requested tasks but when the service is not rendered in a timely manner you expect us to be gracious - not cool. My service should have been discounted or I should have been given a credit or my dog a bandana or something. I won't be returning because of the unkindness of the owner and lack of communication. Writing this review saddens me because I have been a regular customer and the quality of the groom is great.

    N K.

    This was our second time at Jazzy Pawz after a great first experience, so it makes breaks my heart to write this review, because I really thought Jazzy Pawz would be our forever groomer, but the wellbeing of my furbaby is too important to brush this incident under the rug or ignore it. Our girl is an Alaskan Klee Kai and, like a Siberian Husky, double-coated with longer top coat fur and shorter curly undercoat fur - the kind of coat which is ill-suited for certain grooming tools or techniques, particularly The Furminator. While The Furminator is excellent for certain breeds, it is known to damage the undercoat for Husky-type breeds and in extreme cases has been known to cause irreparable damage to the undercoat, because it actually cuts/pulls these hairs in these types of dogs. Knowing this, when I made the online booking at Jazzy Pawz, I specifically requested in the booking form comments, "do not use The Furminator"... then again at drop-off, confirmed that The Furminator would NOT be used. So far, so good, right? Well, you can imagine my surprise when picking up my sweet baby and Andrea said that her grooming session was quick and easy, because she used (you guessed it) The Furminator!! Just to make certain and thinking maybe it was a Furminator branded brush and not an actual Furminator, I asked to see the tool used. She went and got it from the back and sure enough... it was an actual Furminator! Yep, the tool that I had asked multiple times NOT be used on our Klee Kai. :( I get that they are professional groomers and probably have done a great job for many dogs, but when an owner has a very specific request for a certain tool or technique NOT to be used and they confirm that request both in writing and verbally... why would you not honor that request? The only conclusion I can draw is that either they didn't pay attention when I made and confirmed the request (that's bad) or they just simply didn't really care what I requested and did what they thought was best regardless of my wishes (that's really bad). I have lost all confidence and trust that my pet will be well-treated at Jazzy Pawz. Disappointing to say the least. Now her fur looks choppy and uneven, chunks have been cut from her undercoat (see photos), and, to make matters worse, she is suddenly now scratching and clearly uncomfortable! Needless to say this was my last time at Jazzy Pawz, which is really a pity. If they are not able or willing to listen to a simple customer request, I'm not giving them my business. I guess it's back to the drawing board to find a local groomer.

    Lori P.

    We have been taking our 80 lb. Goldendoodle to Jazzy Pawz for 5+ years & our 45 lb. Goldenddoodle puppy for 7 months. Jazzy Pawz is the BEST!!! I don't know what we would do without them! Andrea and her staff always ask what our expectations for the groom are and they are always very communicative about how long it will take and when we can expect to pick them up. The Jazzy Pawz online booking system is very clear about their guidelines and fees. I have never had any surprises and have never experienced anything other than excellent customer service from this business. I feel valued as a customer and my dogs enjoy going. When I ask my older dog if he wants to "go get Jazzed?" he spins in circles and goes to the hook where we hang his leash. To me, that speaks volumes. Highly recommend!!

    You can see the cut there.

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    3 years ago

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    1 year ago

    I'm very happy I found this place! my dogs felt comfortable which is very useful when meeting new people and plus they both looked amazing!!

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    6 years ago

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    7 years ago

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    3 years ago

    Great staff and excellent work done on our pup. Our golden doodle always comes back looking and smelling like a rock star. Thank you Andrea!

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    3 years ago

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    3 years ago

    Amazing cut! My doggie came out smelling soooo sweet and lovely. Very kind staff! I will be returning!

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    Same lady for kourtnie review.

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    Page 1 of 5

    Ask the Community - Jazzy Pawz

    Has anyone had their Cavalier King Charles Spaniel groomed here?

    Good morning. We have several King Charles fur babies that frequent our salon. You can find pictures of their grooms on our Instagram @jazzypawzbyandrea… Read more

    View All 2 Questions

    Review Highlights - Jazzy Pawz

    The staff at Jazzy Paws goes above and beyond to get to know you, your pet (or "fur baby") and your style.

    Mentioned in 20 reviews

    Read more highlights

    Furside Pet Spa - Houndog  before his appointment with Scooter at The Fur Side.  Too much hair for this Georgia heat!

    Furside Pet Spa

    (34 reviews)

    East Atlanta Village

    All pet owners have felt the pressure of trying to schedule grooming services for pets.. Covid has…read morehad an impact on staffing so availability isn't as open as it once was. To keep my furby fresh and clean between visits I've decided to go to the self-service dog wash now owned and managed by Fur Side. Automated scheduling was easy as pie. Showed up for my appointment and Mary greeted me at the door in PPE. Raised tubs with sprayer mean you don't have to bend over to bath your pooch. There are plastic aprons to keep you dry as possible. The shampoo and conditioner is great and complimentary, along with ear wash. Although I bought my own brushes, there are brushes available for use. Bring your own towels now. It's a safety thing. All in all a great bath away from home. I'll end with this. My Beauregard was freaking out with the sound and feel of the high powered dryer. He dang near killed himself trying to get away from it and I was going to have to leave with a wet poodle. Mary showed absolute mercy and stepped in to help me. I'm not experienced in bathing Beauregard myself so I was not what he wanted or expected. Mary advised and showed me the best way to dry my pooch and make the experience enjoyable for both of us. She gave of her time and herself and we are eternally thankful. P.S. I already had a full service groom scheduled for a future date. This will be Beauregard's first visit to Fur Side.. I'm even happier about this now.

    Took a while to get an appointment, but wow it was sooo worth the wait. Going from an American…read moreBulldog to a Shorkie, means less shedding more grooming. The big box grooming salon was fine before, but now not so much. They had my baby looking like a rat. Twice! It was terrible. Furside is just better! They gave Biggie aka Mr. Big the professional salon look. He looks, feels and smells wonderful! They paid attention to detail and his particular features and he looks, well, handsome lol. Daniel and staff were friendly and professional, too.

    Jazzy Pawz - groomer - Updated May 2026

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