Have been taking beginner training classes with Tammy and she is amazing! Very knowledgeable and incredibly understanding when things get tough. I will definitely be signing up for her classes again, and would highly recommend her! read more

I absolutely LOVE this store. The set up is very user friendly. It's easy to find what you're looking for. The colors are warm and inviting, not sterile or boring ~ It makes it nice to relax and shop :0) My FAVE part however is the "Salon" ~ All of the groomers in there are so, friendly and fun ~ I take my Libbie in there every 4 weeks and she sees the same "stylist" every time :0) read more

PetSmart - Pet Stores Near Me - Anchorage, Alaska

I'm so frustrated with this place. The fish people are ridiculous! They will not allow you to buy a tank & fish in the same day even if you are experienced fish owners. Every few years I make the mistake of stopping in. Yes, my tank is established. Now they will not allow me to purchase 4 teeny neon $2 fish. WHAT??? They are of the opinion that would be far too many fish for for my heated, filtered, 10 gallon tank.... that currently only houses 1 lonely tetra. They will sell me 3 though.... disregard the fact that they currently house 50 of these little guys crammed in a 1'x1' area. read more

I had an unpleasant experience with the doggie day care. I bring food for my dog and they forget to feed her and my poor baby is starving when I get home. I don't feel like they care about or like my dog. The play time is suppose to be supervised, but I think they are too poorly staffed to properly supervise the dogs play time. It really bugs me that I told them several times about my dogs needs and they did not listen or care. read more

Horrible experience. Took a total of 3 appointments to even get our dog in. The 2 previous times they cancelled because they over booked. After about an hour of him being there they called saying our dog was shaking, scared and to nervous therefore they couldn't do a full trim. We were surprised to hear that because he loves the vet and people and we figured they would be able to do their job since they are professionals. We go to pick him up, after being charged full price and it appears they didn't even attempt to groom him. We bought our own grooming supplies and he sat calmly the whole time. read more

Bought two Corn Snakes for my two boys; their first pets. After we got home, we began getting contrary information about whether the snakes could live in the same tank. Pet Smart personnel told us we could, but all others Online and at other pet stores said it was a mistake. Snakes have burrowed and we haven't seen them. We were told by various sources the terrarium we were sold was too big. Petsmart Personnel could not tell me what sex the snakes were. Told me it really didn't matter as long as it seemed like they got along. Advised me to go to a cricket t ranch with my snake to find out what sex the snakes were. Lots of information they did not know, but told me to look Online for help. No sales rep there had any experience with snakes. The rep I spoke to about my frustrations was apathetic on the phone today, and was even carrying on a conversation with someone else at the same time. One of the worst experiences we will remember, but unfortunately, my boys' first pet experience will last them a lifetime. read more

Good staff and service. The location is very clean and stocked well. The staff is very polite, helpful, and kind to your pets.

I took my dog to get groomed at the PetSmart on Dimond and I will never go again. I usually take my dog elsewhere but the other place was booked for months so I decided to take my dog to PetSmart since they had many openings. Now I know why. The lady who groomed my dog, Hailey, was nice enough, but something seemed off. I read a previous review where she allowed the dog to jump off the table and hang itself. Thankfully that dog wasn't seriously injured. Hailey claimed that my dog tried to bite her every time she touched him. My dog has never bitten anyone and has been groomed many times over the years. I honestly think it was they way he was being handled. Either that, or he didn't like the atmosphere. She suggested I take him to the vet to be groomed from now on. Next time, I will just take him to their competitors, even if it takes months to get in. read more

Horrible service; my daughter placed a grooming appointment a week ago online for our malamutes to be seen on a Saturday. We booked at 1pm and 4 pm. On the day of the appointment they decide that they wanted to move our dog from 1 pm to 1130am because my dogs don't like the dryer and it would take long. Of course my daughter works and they left a message and cancelled her appointment. First of all they are very unorganized, they should of looked at the schedule a day prior and called us on that day to reschedule because of whatever issue. Second, if the customer does not call you back then that means the customer wants to keep their 1 pm appointment. The manager (shanna however you spell it) and groomer (Ashley) were not helpful at all, just made excuses after excuses.. they are unprofessional and don't have organization skills.. they need to go back to some type of school that teache's how to run a business or pet grooming service. I give them zero stars not one, because I had to select a star rating in order to submit this comment i had to select one, but really if there was a negative chart it would be -10. read more

Originally my dog's grooming was going to be 60 dollars, but it wasn't until I brought him in when I discovered it was going to be 90 dollars because he had a "double coat". Not sure why that was going to tack on an extra 30 dollars but my dog needed it so I went with it. When I got him back they didn't do everything I paid for. His head wasn't blended with his body and didn't trim his tail. Overall, due to the over pricing and lack of quality, I will not be visiting here again. read more

We are visiting Anchorage with our two dogs and wanted to get out and do some day trips but couldn't leave them alone all day in our motor home. PetSmart pethotels has been a lifesaver, providing excellent care to our dogs so we can have some fun while here. The place is clean as a whistle with a kind, caring professional staff. Thanks to John and everyone for the great care! We got to go glacier hiking thanks to you! read more

The dog trainer Sarah is wonderful! In one session we were able to walk our dog instead of him walking us! Our dog is 6 yrs old, a little older for training and would always bark in the house, jump up on people that came over and walked us when we went outside. After 3 sessions, he no longer pulls us on walks, he doesn't bark inside, and he no longer jumps up on people. I would recommend her to anyone looking for training for their fur - baby. read more

We booked an appointment for my lab to be groomed here because they said he had to have an appointment. We booked one about a week in advance. We dropped him off this morning about an hour earlier than his scheduled appointment. They told us it would be about 3 hours before he would be done. It has now been 5 hours since we dropped him off and he still is not done. I called and spoke to someone who said they were flooded with walk ins so the dogs there that had appointments got pushed back to fit in the walk ins. This is the most backward way to run a business. Don't tell me you have to have an appointment but accept walk ins. Not only that but knowing that my poor fur baby is sitting there in a cage not being attended to breaks my heart. read more

Tried to call grooming department, on hold 10 minutes, they answered, heard people talking in the background, after 2 minutes I hung up and called again, another 10 minutes, now it's a matter of principle, it's been 25 minutes. Checked the website, I know they're open another 2 hours. read more

I was hoping to find my five star brand of dog food, but instead i found nothing that even compares, i was sent to petco, which i will not shop at after the horrible service i have recieved, and was told that only petco carries that brand. This is not true, there is also AK Mill and Feed and the prices are better than petco, also Pet Zoo is another option, but I will not be going there either as i was ignored while asking for help reaching a top shelf. read more

I was going to petsmart for awhile for my dogs needs and had no problems. Then one day I checked the hours of operation for the grooming department, showed up after they opened but before the store opened and was informed that there wasn't going to be a groomist in for a few hours when the store was gonna be open. Even though the hours posted online and on the front door showed the grooming hours opened 2-3 hours earlier then the store. When I filed my complaint online with PetSmart they informed me that I would be hearing back from a member of the Management Team. Now almost a month and a half later they have not gotten back with me. I will never come back to a PetSmart. read more

This is for the Anchorage store on Muldoon.Wouldn't sell me a goldfish for my 2 1/2 gallon tank. It was a 2 inch goldfish and it tried to explain it was a starter tank but they said no that it would grow too big for it. Duhhhhh. I've had fish all my life and am a veterinary technician and former manager of a major pet chain I know how big fish get! Hence the name "starter tank". Told them I'd get one at Walmart and the loping cashier said Walmart will sell anything. Well their fish weren't all that great either, some even had ick and the other sales lady said they weren't having very good luck keeping their shubunkin alive. Won't buy there anymore, tearing up my Petsmart card, just lost 2 great customers who spent a lot on their pets. Thank goodness for Amazon. I also boarded my dog there once 4 years ago for 2 nights in an emergency situation. After that she would squat and pee whenever a female stranger came near her to pet or pick her up. She never did that before, she used to snarl at them. It wasn't her first time boarding either. Don't know what they did but I would think twice before leaving my pet with them. Some people shouldn't work with animals. read more