Last week I had my 2 king Charles cavaliers groomed by Glow up. My one looks good with no…read morecomplaints. However my other one must have had a bad experience. This was a dog that was always wagging his tail. I am not going to complain about the abrasions on his ears because I know that they were a problem being matted. What I will complain about is my dog no longer is wagging his tail. He has had a problem with his eyes were constantly gooey and had to be constantly cleaned. No here is my complaint. He no longer can see out of his one eye. He has walked into the building and my TV stand. I don't know what happened but I know that he is not the same dog as before he was groomed. I appreciate that they squeezed the grooming soon after I called for an appointment. However my dogs won't be groomed by their service anymore.

I'm struggling with this review. The gal that runs this place is so nice and friendly. Clearly…read moreloves animals and what she does. However, I feel that she's still learning the ropes of her business and how to manage it. Our dogs got scheduled fine. But one dog had to come back a second day because she ended up double booking an appointment. On top of that, she showed an example of how that dog would look (haircut wise) on one leg and it didn't look like that all over the next day when she was done - AND I got that dog back with a big ole cut on her. I asked the groomer about the cut the next day when I had to take that dog back. She didn't know where it was from. I believe her - but I didn't feel like she took ownership that the cut happened under her watch. Im waiting to give her another try, but feel like she deserves it because - again - you can tell this is her passion. Stay tuned.

Autumn is the only person I have been able to take my small dog to for grooming. He has separation…read moreanxiety and she is always really nice. It take 3-5 hours sometimes but he comes back well groomed and nails trimmed nicely. She always does a great job.

autumn is the only groomer to do an amazing job grooming my two doodle mixes. she is also caring…read moreand my dogs are always excited to see her.

Kendall has been an amazing groomer for our dog. He doesn't like nail trims, however she figured…read moreout how to distract him to get the job done. Always happy when he leaves her care & he smells so good!

Very disappointed after 5 years as client, today my dog waited hours to be groomed. Arrived at…read more10:30AM and wasn't complete until after 3PM. He was dehydrated and very upset when I picked him up.

We will say, she has the grooming supplies we need to keep our Bedlington Terriers in tip top dog…read moreshow quality shape. We buy brushes, clipper blades and shampoos here. Oh, at a dog show we did get a high end stand dryer too! She's got locally better pricing if we ordered it somewhere else! She's quality and although we groom our own show dogs, she can groom dogs! Southside has a great groomer at their fingertips with a great professional that is a official distributor of Artero products that are high end! Check her out!

5 star groomer! Our yorkie has been groomed by Rebecca for 12 years. I get nothing but compliments…read moreon his puppy cut. Highly recommended! Professional, friendly, skilled & excellent communication. Best groomers in tow

My pup loves the hound lounge! He is well socialized with all the play time and so many different…read moredog breads and most importantly tired when he comes home! The have 1/2 day and full day packages and love my boy!

We were fostering to adopt a puppy from The Hound Lounge. The puppy attacked our other dog and I…read moretried stopping the fight and the puppy attacked me giving me several lacerations in both arms and hand. It required a call to 911 due to the excessive bleeding and a visit to the emergency room resulting in stitches in both arms. When we reached out to the owner, she showed no concern AT ALL. We returned the puppy the next day and The Hound Lounge immediately posted the puppy for foster again knowing the dog was required to be in quarantine due to what had happened. The owner also called me a liar on Facebook and again, showed zero concern. Bad business.

Easy to book, professional and communicated effectively. They do get booked up, but with planning…read moreyour pet will be groomed in no time.

Years ago this was a respectable establishment. These people/this person groomed my parents' dogs…read morefor decades and even I took my own there a few times. But now, good luck even getting them to return a call. I can appreciate that we are all still in lockdown type status but given today's technology, there is no reason why people should not be able to check their messages from a far nor be able to return a phone call. Especially when it could be new business. Very frustrating; hard to find groomers for long-haired cats to begin with, but dealing with the frustration of not even being able to get an answer just piles it on.

5 yes FIVE years later…read more My wife and I continue to trust our home and pets to Paul, Cheryl, and their son Chase. Its been five consecutive years of fantastic, first class, personable, responsible home/pet service.

I can't say enough good about this company! We've recently had a bit of a health crisis at our…read morehouse and needed emergency care for our (3) pets. The owners & team go out of their way to accommodate and go above and beyond expectations. The level of integrity is such a blessing to our family and we love the great photos!

I tried Dr. Rapp after getting disgusted with the price gouging from other area veterinarians. He…read moretook wonderful care of my dog and completed all necessary work for half what the others wanted. His staff are great, too. They are all so kind. Then my neighbor's dog got hurt. He has just moved here from Soldotna and didn't have a vet so I gave him the #. At one point, we thought his dog would need to be put down. I went to the clinic to offer support and the staff were more kind and caring than I have had in most physician's offices. They were all sad. Dr. Rapp worked with the neighbor and they were able to save his pet's life by amputating. (bad broken leg) The joy on the faces of everyone in the office when they knew they weren't going to have to euthanize was something that could be physically felt. They CARE!!!

We have used this Vet clinic for many years now and have always gotten excellent treatment for our…read moredogs.