They shaved my dog bald in the middle of winter after I told them to leave hair on my dog. They…read moreshaved his whiskers and eye lashes OFF. DO NOT TAKE YOUR PET HERE. I had to leave a star cause yelp makes you

1/10 Experience - Will Not Be Returning For context I've…read morebeen coming here to get my dog groomed for the past two years. When I arrived I was informed the business is under new ownership... I brought my dog in for an 8:30am grooming appointment, but it wasn't until 8:55 when the manager finally arrived and opened the shop. She apologized, but quickly followed it with excuses. I remained polite, but when I asked a few basic questions about the services, she responded with unnecessary rudeness. She had told me I'd receive a call 20 minutes before my dog was finished so I could plan my pickup accordingly. Instead, she called after he was already done. When I mentioned I was 20 minutes away, she became short and dismissive over the phone. When I arrived, she didn't greet me, she just punched the total into the card reader. I asked how my dog did during the groom, and again, her tone was rude and unwelcoming, though she briefly said he did fine. Before the appointment, I had clearly explained how I wanted my dog groomed, including trimming his tail and face like we always do. Neither was done properly, his tail looked untouched, and his face was barely trimmed. On top of that, his ears were still wet, suggesting they didn't fully dry him. His legs were patchy and unevenly groomed as well as around his groin area was untouched. He looked bad. To make matters worse, she was texting on her phone as I was checking out. This experience was unprofessional from start to finish. I won't be returning, and I wouldn't recommend this place to others.

We stopped in to get more cat litter and spoil our cats. Staff is always friends, and able to…read moreanswer questions. They have our litter and soft treats our cats love. The prices for stuff is so much cheaper than Fairbanks. We signed up this time for their awards program.

I just wanted to say I love this store the staff is great the place is clean organize and always…read morehave everything I'm looking for huge and big high five to the staff there for making it a great place I continue to come back as a very Satisfied customer

The best doggie sitter ever. It's worth the long drive to the valley. We go out if town and have…read morepeace of mind that the doggies are well taken care of.

This is the best pet boarding facility in Alaska. Our twins have stayed here multiple times and…read moreit's well worth the drive from Anchorage. We have total peace of mind while our boys are here. We love that the staff sends us photo updates and that they get to spend a lot of time outside playing. On their most recent stay, we also booked some newly offered spa services. The boys got baths and nail trims. They smell so fresh and have the cutest little bandanas on, and remarkably, their nail trims were successful. I don't know how the staff did it, but Amos has never successfully had his nails trimmed anywhere else. He is a shy dog and he gets grumpy about his nails, so I think it speaks volumes to the level of trust the staff built with him in just a week. Pretty amazing! If you need to board a pet, Lakeside Pet Retreat is a must.

The best! Beautiful and clean facility with cozy private rooms. The staff was friendly,…read moreprofessional, and attentive to Luna's medical needs. She has megaesophagus and requires a Bailey's chair to sit up for her meals. They provided this nervous mama with daily pics and updates. Luna was so happy to play with other dogs again and receive lots-o-love from everyone! It warms my heart how much they love everyone's furbabies. She was tuckered out Highly recommend!

Annie was calm, professional and so patient w my cat's drama and volume!!! I will be coming back…read moreregularly!!! We need more Annie's who get cats and groom them so well!!!

Inside HQ was nice but our favortite part was the cart ride with veteran Iditarod race veteran…read moreRiley Dyche's team of sled dogs. I bought a souvenir for my son, to further support the Iditarod!

The Iditarod Headquarters was a cute stop on the drive from Anchorage to Denali. $10 admission…read moreprovides a quick ride with Riley or merchandise credit. It was an amazing experience to meet the dogs as they were all so lovable. Riley was very nice and informative answering questions I had about his sled dogs. They play a 30 minute movie which I didn't get to watch due to my schedule. I highly recommend making this stop in Wasilla!

Customer service is awesome and good quality of food for the value. Worth the drive from Anchorage…read moreto Wasilla.

I had an experience at this store that upset my whole day. Definitely not friendly, not helpful, so…read moreI left without what I came for even though they obviously had it, sticking out everywhere. I can understand people having a bad morning, but don't take it out on your potential customers. You turn them into never again customers. To be fair, they were swamped, there was nobody else but me there, they were swamped by their bad attitudes. This is why they are underdogs.

I have been coming to North Star since they were just a small clinic with two rooms... this is the…read morefirst review I have ever written as well because I think it's important to know that just like football seasons.. you may have a good season or bad season w/your team.... North Sar, as of December 2025 has NOT been having a good season. I have had to go in once a month since then & each time i keep asking myself why i go back--maybe it's because I've been going there for so long i want to keep believing a good change will eventually happen. You are rushed through your apt w/holes of information missing & on top of that mis information is absolutely rampant. I have had to call other vet clinics to obtain accurate information (mat-su animal urgent care off of Trunk is incredible BTW it's a shame they only do emergencies) regarding medications & dietary needs. North Star rushes so quickly to get you in and out, forgetting to record details such as doses or weight (these are two that have happened with me multiple times within the last few months). There is no direction given for scheduling follow up apts for regular injections & you are just kinda left in the dark, until you find yourself calling them to ask because you don't know what to do or where to go from there-- because you aren't being directed. Two times now within 4 months I have had a tech apt when I stay on the lobby & they take her in the back without me; both times were so quick it was hard for me to believe what they actually did back there; only to find out they completely slacked on what they said they did: a nail clipping, which I had to go back again for because it clearly wasn't done, and an allergy injection that didn't work because she wasn't given the proper dose because the weight wasn't recorded the last time and they went with a lower dose & it turned into this huge mess where techs forgot the mg of the shot and tried to go back and write it by memory off of weight which clearly wasn't the right one-- basically just trying to fill the holes in her file with more mis information to cover it up which ultimately led to me needing to come back because the results weren't what they were the previous month--when the shot actually worked. --on an off note to this... while this was happening I was talking to another patient in the waiting room, and she was literally in with her Saint Bernard because of the same exact reason!! I am going into such detail, because people need to know that North Stat used to be amazing, they just aren't going through a good season right now. they overbook, they don't train they just throw new employees in the deep end and it's sink or swim (which leads to more mis information). Worst of all... they just don't seem to care. My dog has severe allergies & I got a hair analysis done--giving me EVERYTHING I needed to know... every time I go in there they deny even wanting to see it; they sold me two products that ended up burning her because they didn't want to take the time to read through--then they tell me they'll need to do more tests to figure out what she's allergic to even though I HAVE the info and have asked them over and over if they want me to send it to them and it's met with a wishy washy answer or they don't know where or who I could send it to. I feel sick about it all.... I am not a negative person... I have ZERO social media so it's not like I get off on doing stuff like this... I am just an honest to goodness person who loves my dog & I feel like a complete idiot for continuing to go back because I KEEP HOPING it'll change and it's not it's only getting worse... it's almost comparable to an abusive relationship.... you've invested all your blood sweat tears (and money in this case) and you just keep hoping at some point the shift will happen and it doesn't. RIGHT NOW....I would say stay away from this place, which breaks my heart to say. it's fallen so far. None of this is personal either, there are the facts of the situation--but it becomes personal to a certain point when your furry family members aren't being cared for they way they should. I have tried to genuinely talk to them about this at the beginning of each and every apt as well--asking what's going on, that they just aren't the same place anymore and proceeding to tell my experiences... all I got was an apology. but zero change within the last 5 months now. Just stay away from this place--for this season at least; maybe next season will be better

Very good service. They were very helpful with suggestions for our trip through Canada. Would…read morehighly recommend!