If you love your dog, don't bring the poor innocent little baby here! These people clearly don't even love animals i don't know why they're in a business for it I can literally see the terror in some of these dogs faces when they walk in here I've taken my dog here twice and both times he had razor burns on his stomach and in his inner legs Also, a poor Pomeranian was being dragged to the back and she spread her arms and feet FLAT to the floor and they were pulling her It was something you would see in a horror film I swear. Also they usually have puppies and kittens in crates and the people who work there do absolutely nothing about them For someone who truly loves animals, it breaks my heart what this establishment does. Zero star. Not recommended. If you love your pal, take them to pooch pawlor in Glendale. AMAZING. read more

I'm glad this place is under new ownership. Arthur, the new owner, immediately greeted us when we walked in and heard our concerns about the previous owner. He promised to take the best care of our dog and he did. I've never seen my dog so calm around any stranger. I'm very glad Art is running the show here now and he'll continue to receive my business. Also, I'd like to add that I purchased a hamster for my daughter during our visit. My daughter fell in love with it and wouldn't leave the store without it. We got a great deal for the hamster, cage, food, dog grooming, and outstanding service! read more

I've been coming here with my dog for almost two years now, but sad to say, I won't be back. Generally, they do a good job with the grooming and cleaning. My issue is this: I dropped off my dog yesterday to get a wash and teeth cleaning. I usually take her leash off and hand the dog over to the person behind the counter. Today, I was asked to keep the leash on and just hand the leash over to the guy. He took the leash and my dog, naturally, squatted and refused to walk. The dog was confused as to what was going on. Seeing that my dog was protesting and not walking, instead of picking the dog up (She's a 15 LBS Silky Terrier), he DRAGGED her by her neck for 20 ft until he got the dog to the back and he did this all in front of me like it was businesses as usual. This was incredibly troubling. I stood there speechless. I picked up my dog once the grooming was done and that was the last this place will see of me. read more

I was there 2 days ago and it was amazing. This is fantastic place. It was small and family business. They have also grooming service too. Very clean and caring place. They have lot of beautiful parrots. I will recommend this place to my friends. The service was excellent. Thank you guys. read more

We took our dog for hair cut and grooming couple of days ago to this place. There was no smile in the face of the guy who was behind the counter. They were yelling at dogs who were barking. After hours we went to pick up our dog, my dog looked like a rat. After arriving home, he was not acting normal. I don't know what had happened during those hours in this place?!! He was terrified when we wanted to touch him. We always read reviews on yelp, but this time we made a mistake and didn't do that. I'm surprised how many negative reviews are for this place. We won't take our dog to this place again because of negative energy they have, we can't see our dog during grooming, and the things happen to dogs. Stay away from this place if you care about your dog!! read more

The have very excellent service. Very friendly stuffs. They did great job on my dog. His name is tiger and they did tiger style hair cut :)) which I loved it. Highly recommended read more

Pets R Us - Pet Sitting Near Me - Glendale, California

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Great price but low quality work. Not sure who the actual groomer was because they don't come out.... only the clerk does. Picked up my dog that usually gets a simple cut.... had a very choppy cut. They said they don't use scissors so they can't do a precision cut.... lol. Also my dog had VISABLE ear wax after the groom. Never going there again.... rather pay more at my regular place. read more

I read all the crummy reviews for this spot. Bought a Groupon so I was praying that the service provided was going to be ok. I have since taken my dog twice. Apparently they are now under new management. But regardless both times I was extremely pleased. My dog looked great and the service was good and the proprietors were very friendly. I am very very picky about my dog and her grooming, from the way she looks and the way she acts when I pick her up. She looked beautiful and was happy when I returned. I will definitely be back. read more

I have been bringing my dogs here for years by Arthur! He truly is amazing with all types of animals. I've tried different places and let me tell you Arthur is the best!!! My dog is a little crazy and Arthur is literally the only person that knows how to handle him and he truly loves him and cares for him and he always works around our schedule and fits him in. My dog (Max a puggle) is a very high energy dog that will cry non stop if left alone in a small place especially, but Arthur never leaves him alone and keeps him by his side and goes out of his way to make him feel extra comfortable and I love that also his prices for everything are amazing!! I highly recommend Arthur to anyone with a furry friend!! Thank you so much for everything you do for our little guy Arthur!!! read more

I never harassed your employees. But maybe I'll come see you in person. No Internet between us. read more

Pets R Us - Well this explains their service. Nice words from the Business manager. - Pet Sitting Near Me - Glendale, California

Took my doggies here last year.. and while the owners are nice they severely razor burned my dog in multiple areas. I had warned them that my dog gets matted pretty easily and I need a groomer who knows how to work with that. I even showed the groomers in advance how matted he was and if they couldn't do it without hurting him just let me know cos I didn't want him in pain. They assured me they could do it .. well.. THEY COULD NOT and my poor little pup was razor burned severely. I was so upset. You could see my little pup was in so much pain. If I can find the photos I'll upload them. Go elsewhere. read more

We love these folks. They are so accommodating and pleasant. The show their kindness every time we bathe our pets and the foster dogs we keep. They Always have the staples and prices are reasonable. They are willing to go out of the way to make scheduling work for us, even with short notice. Conveniently located in Glendale and to the feeeway. read more

Recommend this place. They did a FANTASTIC job. Recommend to for any fur babies who are challenging.

I have a little chihuahua who's nails are always growing in circle that dig into his feet. I've been taking him to the vet for years to get the nails clipped until I decided to give Pets R Us a try (after seeing the signs for grand re-opening and new management). What an improvement they've made to the place. The staff is awesome and very friendly. The icing on the cake?? THEY CUT THE NAILS FOR $8!!! Every time I'd get him back from the vet, one of the nails would be bleeding a bit (which I thought was normal because that always happens, and my dog struggles a lot), but not with these guys. They cut the nails in front of me without the dog panicking or any of the nails bleeding. In and out in 2 minutes. They are convenient, better priced, and NO WAITING!! I also brought my dog for a wash another time and they knocked it out of the park. The dog was squeaky clean and smelled like apples. Great people, great service. Will probably be my go to spot now for grooming and supplies. read more

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I bring my Guinea Pig here to get his nails trimmed. They do it in less than 5 minutes. The girls that work here are very sweet. It's also very affordable, less than $8 :) read more

We were very happy with the service, our Golden Retriever looks nice and clean. I will definitely recommend Pets R US to family and friends

Wonderful place for pet grooming ... They do a great job .. It's in a great location . My dogs haircut is always so cute . Everyone should consider taking your dog here read more

Pets R Us - Pet Sitting Near Me - Glendale, California

I went to get my kitten groomed. Prince came back cleaner than ever. They took care of everything I needed for a low cost. They were so genorous they didn't even hassle me about the pick up time although I was late due to me not receiving the call. They honestly did an amazing job and made him smell better than ever I recommend them especially since they will be the place I go to regularly. Best part there is no need for an appt. I recommend anyone with an adorable cat to go here and get your cat cleaned up. They take pride in their care for animals. read more

Pets r us is the best pet store I have ever seen! I 100% recommend this place. It's affordable and it's not that far. I recently got two birds one from petco and one from pets r us. The one in petco sadly passed away and it was only 1 month old! But the one from pets r us is the most healthiest and happiest bird I've ever met. Please never get anything from petco your just supporting them to sell more. read more

I just got a poodle off Craigslist and this dog was absolutely amazing, but he was veerrrrryyyy dirty. He couldn't see after a week because the hair was so out of control. I saw all the good reviews for this place and decided to give it a try. I googled a fancy poodle cut picture and showed it to them. They said they can match it to the picture for sure. Once I got my dog back, I couldn't believe it. The poofy head, the shaved feet, the tail... Ollie looked absolutely adorable. The staff here are amazing. The grooming job they did was above and beyond what I expected. I bought some dog food and toys from them as well. Prices are great, for both grooming and supplies. I know where im gona go for my pet needs from now on. Love these guys! read more

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So I've lived in this area for 20 years. When this place originally opened I was ecstatic because it was such a convenient place to take my dog.....unfortunately the first time I took my dog grooming there, they cut his toe nails too deep and gave him fleas. Needless to say I never went back. A few months ago, I noticed a grand reopening sign that caught my interest. I went inside, and I hardly recognized the place. I spoke with the new owner Arthur and let him know the history of the place and my previous experience. He apologized profusely for what I had gone through (which was really kind because he had nothing to do with the problems I had experienced) and repeatedly asked that I give him a chance to make amends. Last week I decided to take him up on that offer. I walked in and he rembered me, which for whatever reason made me feel better about being there, and dropped my dog off for grooming. I was incredibly pleased 1. The price was very affordable. 2. The haircut was absolutely amazing. 3. Winston was as happy as could be when I picked him up! I had such a great experience here. Highly recommend this place. New owners are very passionate and love what they do. read more

Loved this place, great vibes, appreciate the company of the workers. Harout was very kind and helpful. Takes care of the animals very well. Never seen such a relationship a man can have with a bird lol read more

Love this guys! Professional, great service, my dog always is happy with them. If you visit them once will fall in love with their job! Just want to say thank you for being there for us!!! read more

Needed a nail trim for my very old dog. He's a small dog with black nails and can be sensitive to trimmings. I explained my dogs disposition on the phone. Pets R Us understood and were able to accommodate him right away. No waiting, no stress and my dog was able to remain calm. The groomer was confident and gentle with the dog during the trimming. I appreciate that they did a good job and grateful that the experience was as easy as it could be on a fragile dog. read more

I love this place ... very affordable ... professional ... and My Yorki always looks great ! Thanks !

My family took my 1 year-old Shih Tzu puppy here for grooming and he left with deep cuts (bandaged with a band-aid) and uneven hair. Regardless, the shop felt sorry and did not charge us. However, I have recently visited the pet store for a few items and saw how filthy they keep its grounds. For one, kittens and bunnies were caged recklessly with poop and dirty floors. I had thought that this pet store would have improved under new management, but it has not. Clearly disappointing and troubling. read more

If you love your dog DO NOT even bring your dog to this place. I brought my dog here at 10 am for her groom she is a yorkshire terrier. She had a Long beautiful hair. There was a man infront of the store. I asked him for a trim cut, a flee bath, and cut her nails. She was brought to the back where you can see through the door if its open with the other dogs where they were kept in cages. I asked if I can come in or stay to see how they wash her. They told me no and that they were professionals and I don't need to worry about a thing. They told me to come back in 4 hrs to pick her up. I came back at 2 pm to pick her up and she wasn't ready. It took another hour for her to finish. They came out with my dog all SHAVED and BOLD. I told them only a trim. They did not listen to me at all.. they made my Yorkshire look like a bold rat! I was so mad. The excuse they told me is that they don't do trim. My dog came home terrified and depressed. read more

Pets R Us - After her hair cut - Pet Sitting Near Me - Glendale, California

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I took my dog here to get a monthly groom. I can not even explain how terrible the results were. They completely shaved him, made him look like a rat when I said little trim. That's not only it when I brought my dog home he was very upset and distant (my dog is a very cheerful dog). When I brought him home he would walk two steps then sit down that's when I noticed the several cuts along his lower regions. Let me not even mention the horrible hair cut, which took them five hours, they gave which was completely uneven. I will never even think of bringing my dog here again. read more

I brought my 29 month wiener dog tommy here for a grooming because he has a thing with playing in his own feces...the new owner was extremely nice and attentive and understood the situation. A+....will repeat read more

we took our 10 years old dog there after trying other places, prices are same than the other pet stores in the area but for the grooming they are always open to take your dog so it is very convinient. read more

5 star service ALWAYS! Doesn't matter how busy or how slow they are, they always have amazing customer service. Super friendly and approachable and they treat my pup with love and respect. I completely trust pets r us with my (very loud and obnoxious but delightfully adorable) maltipoo. Also, make sure to check out the clothing section! :) read more

Pets R Us - Pet Sitting Near Me - Glendale, California

Was gonna go here but never mind. Going to petsmart . Don't even try calling, they won't pick up . Tried like 5 times. Waste of time . Seems like a place that wouldn't be too busy , so I figured they would at least answer . The last two times I got sent straight to their weird creepy voicemail . read more

Best pet store ever! Harout helped me out a lot and informed me on all the pets. I enjoyed being in the store and his help along with his friend's help, he even let me hold the bunnies! You won't regret going in here! read more

So after weeks (more like months) of my grandmother hinting how much she wants birds, I decided to stop by this little shop and check out what they had to offer. In the past I've usually gone to Pampered Pets for anything bird-related but decided to give this place a try since it was much closer. So I don't know much about birds but I do know that there are a few basics I expect in a pet store which are: cleanliness, knowledgeable staff, and decent prices. I was a little skeptical to even stop by here based on the older reviews but I must say that I did not leave disappointed. The staff here are super friendly and really know what they are talking about. For starters, I was ready to drop some $$$ on birds that I didn't really know much about, but after describing the type of interaction my grandmother wants with the birds I was recommended less expensive (equally adorable) birds that would not provide too much maintenance and socialization. I loved how I wasn't pushed or pressured to purchase more of the exotic type of birds but what BEST fit my needs. I LOVE THAT! The guy helping also gave me some great suggestions on food options, type of cage, and daily care to increase the longevity of the parakeets I ended up purchasing. There was no pressure to even buy the recommendations from the shop! All in all, I had a great experience and my grandmother ended up loving her new pets. Definitely will be back to re-stock on the bird food purchased. read more

Great place for all your pet needs! Great selection and Arthur the owner is always there ready to help and answer questions and give suggestions. He is the best man for the job! read more

Seldom does a business meet my expectations like Pets R Us. If you are reading this and you are picky regarding pet care and grooming, put your phone down and get directions to this business. I have the highest respect for the people who run this business - it is exceptional in terms of customer service. My dog looks awesome and the experience was that quintessential local shop experience. First class beginning to end. read more

Please do your dog and yourself a favor and DO NOT take your pet to get groomed by these ppl. They charge you for something, and don't actually do it. My dogs been there three times. The first time was fine, but the last two times they've been forgetting to give her a sanitary shave. I'm paying for this, going home, then noticing their error. I work, and I don't have time to take my dog back and forth. And when I spoke to a gentleman on the phone, he said so what do you want me to do, and I said at least deduct that amount out of the next treatment. He was completely confused and wasn't willing to help me. Hence, the reason why I'm writing this review. Go somewhere else. Trust me. They don't know how to run a business and you can tell by their reviews. read more

I have a Doberman pincher that's about 80 pounds. He's very aggressive and always gets turned down at other groomers. After shopping around place after place, Pets R Us said yes. I was worried when I saw the reviews, but at this point I was desperate. I took Tyson in and they took him in without question. I warned them about the dog being a little crazy but they said it's ok. I dropped it off around noon and got my dog back around 2. He was sparkling. I've never seen my dog this clean. Great groomers. Great pet shop. Definitely coming back. read more

I had an experience to go here 2 years ago and did not like how I and my pet was treated... some of friends told me that the owner has changed since January 2019 and now the things are going on a very different way, I am so glad I went there! Hery took his time to listen to my all concerns and their staff was so kind to my pet! They had a great sense of humor and had a great great customer service .My dog and I were feeling like exclusive customers :) thank you guys for making our day so wonderful!!!! We will be back soon ;) Best staff !Best work ! Best grooming!!! read more

Shortly after new management took over, I walked in and immediately noticed drastic changes that reminded me of why I started coming here years ago. They brought back the animals which were gone for years and really did a great job with the inventory. The staff is very approachable and more than happy to help. And it's always a bonus when the bird and rabbit supplies were much better prices than at Petco and much closer. They regained a customer in me! Pets R Us is once again my go-to store and I'm happy to be coming back! read more