I love the PetsHotel staff my dog comes often they're great!!…read more But DO NOT TRUST CATHY from the grooming department, I heard her talking crap and being aggressive to a dog she was grooming I reported it to the supervisor, poor doggie! She Definitely should not be near any animals with that type of aggression and attitude, wrong career evil, wicked and cruel!!!!

PetSmart has been absolutely fantastic with all our pet needs two cats and two dog and a fish tank…read morenothing but get staff and the dog hotel is awesome!!!!! I have nothing but great things to say about the pet hotel we take advantage of it 3-4 times a year with our elderly dog. That's to all that help my family pet needs!!!

I had lost some fish when my tank had a nitrogen spike. They were kind enough to work with me and…read moregave me some plants.. totally recommend

I visited the store today to look at the pond fish and was disappointed by the condition of the…read morebetta display. The majority of the bettas appeared to be dead, and one fish was still alive but gasping for air. I brought it to an employee's attention, and they sold the fish to me at a discounted price. Once I got the betta home, I found it was covered in white spots consistent with ich (white spot disease). When I mentioned the number of dead fish, I was told they were aware and that the fish "just needed a water change." Given the fish's condition and the apparent outbreak affecting multiple bettas, it seemed clear that the issue was more serious than a routine water change. I hope the remaining fish receive immediate medical attention and improved care. Healthy livestock should be a priority, and customers should be able to trust that the animals being sold are kept in appropriate conditions.

I came today for an appointment with vetco for nextguard (flea treatment) the guy checking me in…read morewas so polite and even updated my information for easy access. There was practically no waiting and I was then assisted my Dr. Dylan (vet) who was very polite, professional and friendly with my dog. His helper Brandon was also very professional and friendly. Since I had such a good experience with vet I decided to do the walk in grooming and paid for two services and the groomer was amazing. I will be back to book a bath and cut with this groomer. He was gentle with my dog and listened to all my concerns. This experience exceeded my expectations and hope others will not hesitate to bring their pets to this location.

I brought my 17-year-old dog here for grooming and I am extremely upset with the experience. Before…read morehis appointment, I specifically explained how I wanted his hair cut--his usual poodle-style haircut--and made it very clear that because of his age, I wanted them to be especially gentle and careful with him. What I got back was completely different from what I asked for. They shaved his body and legs extremely short, cut down the hair around his head and ears, and even shaved his entire tail. What poodle haircut involves shaving ALL of the hair off the tail? He barely looks like the same dog. I understand that sometimes adjustments have to be made because of matting or other issues, but if they felt they could not do the haircut I requested, I should have been contacted BEFORE they made the decision to shave him this drastically. Nobody called me to ask for permission or explain that they needed to completely change the haircut I requested. What makes this even more upsetting is that he is 17 years old. I trusted them with my elderly dog after specifically expressing my concerns about his age and asking them to handle him with extra care. Seeing him come back like this was heartbreaking. And somehow, they still charged me for the grooming service. I cannot understand how you can completely disregard what a customer specifically requested, shave a poodle from his body down to his tail, and then charge the customer as though the service was performed as agreed. I have photos of how my dog normally looks after grooming versus how he was returned to me, and the difference speaks for itself. This was absolutely not the haircut I requested or expected. I'm extremely disappointed and would not trust this location with my dog again.

Highly recommend Zoom Room Torrance for training your puppy/dog! We've been taking classes there…read moresince Nov 2025, when our pup, Astro, turned 4mo. Astro (as well as my husband and I) have enjoyed and benefitted from all the classes we've taken (Puppy Training, Puppy Agility, Obedience). The training content and methods are logical and effective (especially if you put in extra time outside of the classes). One of the most beneficial aspects is taking the class with other dogs, people, and distractions nearby. The staff is incredibly kind and knowledgable. We also love the flexibility of booking classes around our busy schedule.

Everything! The nicest most efficient methods of training for owners and everyone has a great time!!read more

I had previously come here a few times when the service was lacking, tanks weren't maintained and…read moretoo many fish were falling ill. THAT WAS IN THE PAST. There's been major changes recently! Tanks are stunning (clean, sparkly, lively) with new and interesting fish. Their live plant stock has grown and improved as well with some pretty healthy choices. The guys who work here are friendly and knowledgeable. The owner, Chris, is usually there keeping things running smoothly and I learned in our lengthy conversation that the reason for the shop declining back then was due to a family member passing and hardship stemming from that. I am SO impressed at how he pulled through and was dedicated to bringing his business back to life. So the lesson is YOU NEVER KNOW WHAT SOMEONE IS GOING THROUGH. I was quick to judge but now I know that also, running an aquarium shop has so many components/vendors you're dealing with and it's not always going to be perfect. So have some grace. These guys care about the livestock and customers. They'll do their best to be fair and remedy a situation. I've bought some great fish and they have been THRIVING. They even let me adopt a little one eyed betta that no one wanted but now she's living her best life. If I had one gripe it would be not to keep male bettas in tiny little cups, that's just cruel... But as long as they're changing water out everyday it's not enough to pull a star.

i was crying on the floor, my dad bought me a blue tang and basslet and after 4 days the tang got…read moreich. After that the tang removed but then killed my beautiful and favorite nearly naked clownfish. It also bit the side of my storm clown with black out lines. After that it killed all of my corals and when I got home from vacation my dad told me what happened. I would not recommend coming here to buy fish or any materials as it puts your entire aquarium at risk.

I used to come here for 9 yrs up until they changed or added a groomer (woman) to their company I'd…read moresay sometime in the last year or so. First incident I had an issue with said groomer, she chipped my dogs nail really deep to the point she kept bleeding. Now I understand accidents happen, but she didn't even mention anything to my husband when he picked up his mom's dog, nor did she offer anything to help with the bleeding beforehand. I came in and was upset because my MIL's dog was bleeding everywhere. She started speaking to me in Spanish, and I said sorry I don't speak Spanish (I'm Asian that knows some Spanish but can't get by easily) maybe I could've worded it differently but I didn't collect myself before blurting that out. She grabbed a worker, cool guy with the long wavy locks, and he was very professional and apologized in which I accepted. Incident 2, I had made an appointment for Sunday, 3/29/26. I came in around 9:40, waited behind a lady who was a WALK-IN and was told that she (same groomer with the itty-bitty nose septum piercing) couldn't take anymore dogs because she has a full day. Then I said I have an appointment though, and she looked at me like sorry can't do it then heads over to get the manager. Manger explained to me she couldn't take my mother in laws dog because she's matted, it'll take too long so it may stress the dog and leads to biting/irritable dog. Okay, so how are they going to take walk ins and not prioritize appointments knowing that dogs may come in matted? They should take in to account unforeseen circumstances like this...she (groomer) is the professional and should understand how business works and by experience and knowledge that clients have dogs that need extra time? Manager didn't reprimand the worker. She kept apologizing for not being able to take my MIL's dog and that she can make an appt for Thursday with Doro the other groomer. I wanted to give this place another chance but this same girl just gave it another bad experience. It's funny because the customer before me turned around and gave me an ugly face like she didn't like how the groomer was responding to her when she requested her dog's paws to be shaven down. The lady was asking nicely and didn't even give you an attitude. With that last statement, that should be enough that it isn't just me who has an issue with this girl. If you don't like your job Then find a new one. If you have a packed day, don't take any more walk ins. Simple. I feel bad for people who have her as a groomer. I gave 3 stars because they still have legit, knowledgeable workers

We took our pets here for years and were happy with service but this last time our dog looks awful,…read morehis tail is bleeding and the cut is very bad, bald in parts and his skin very irritated in some places due to being too short, uneven hair sticking everywhere, this was not done by a professional and I don't think we are willing to go back, what happened to the great service they had? So disappointed and frustrated

If I could leave 0 stars I would. I've had MULTIPLE bad experiences here. One includes the death of…read moremy beloved frenchie. First time around I sent my dog and my sister-in-laws dog with a friend. He did us the favor of dropping them off and picking them up. He paid cash upon pick up and it was recorded on camera (thank God) because the lady up front was harassing us the following week for payment THAT WAS ALREADY MADE. We had to have the owner review the cameras. Of course, he can see clearly see where the cash was handed to the receptionist so he had us come back for a complimentary bath. This is why we had a false sense of trust in them again and booked a third shower. Now this is where our second bad encounter comes in. It was a warm day and the lady at the front desk kept our Frenchie in the hot back area to the point that our dog had a heat stroke she didn't survive. This b**ch is out here killing animals out of ambition. She literally confessed to seeing warning signs of our dog's distress, but continued with the service to not return the money we paid up front! Oh and IT DOESNT END THERE! She must be so unorganized that now she's harassing for payment that was made AGAIN. Wtf is wrong with these people? I paid, my dog died, and they're still harassing us!!! Do not trust them with your pets! I will be writing this same message to PETA. This business is not run ethically and I'm sure it's not run legally.

Thanks for making sure our dog Tulip I looking so clean and pretty!!! Petland does a great job of…read moreaccommodating our schedule and takes great care of our doggie. It also helps that it isn't too far from home. We're able to drop off and pick up our pup when they call.

I recently came in just to pick up some food and toys for my budgies, and my partner and I had an…read moreabsolutely incredible experience. From the moment we walked in, we were greeted warmly by both the owner, Augustine, and his daughter. The shop is family operated, local, spotlessly clean, smells great, and is filled with beautiful, healthy birds. While the birds are fantastic, Augustine is the real star of the show. We ended up having a long, wonderful conversation with him. You can instantly tell when someone is genuinely passionate about what they do, and Augustine goes above and beyond. He is incredibly knowledgeable and takes immaculate care of every single bird, from grooming to boarding. Coming here feels like visiting an amusement park because it is that exciting and welcoming. Even if you are just stopping by for basic supplies and not buying a bird, you are made to feel valued just for being there. It truly felt like a privilege to experience a shop like this, which is why I felt absolutely compelled to write this review the second I left. Skip every other shop and bring your business straight here; nothing else compares. Don't let any negative reviews sway you once you step inside and talk to the owner, you will see why this place is unmatched. I am officially a customer for life for all my food, toys, and a new family member in the future.

The staff were very friendly and it's apparent that they take excellent care of their animals. The…read morestore was clean and offered a wide selection of food, toys, & accessories. I will definitely return the next time I'm in the area!

Thank you so much for taking such great care of my conure, Doffy! His nails are nicely trimmed and…read moreeven feel very smooth! At pickup I asked if his beak also was done and they had not done so but they were able to quickly accommodate and take care of it on the spot. They do offer wing clipping as well if interested but I've personally been wanting my lil guy to grow his wings back. Thank you for the fantastic grooming and boarding!

As for boarding your pet birds, they are great. Great selection of birds to purchase as well as…read moresupplies. However, I don't have my bird groomed there for personal reasons. Prices for birds are very reasonable.

Decided to take a walk around this floor while waiting for a message to let me know my table at the…read morefamous Din Tai Fung nearby. The only reason this place caught my eye is because of their display of earth friendly toys. I took a look at all of them trying to figure out which one I thought my pup would like best. I also didn't expect to purchase any given most toys made at this caliber would be pricey. To my surprise, the one I picked out was under $10. I had to do a double take because I'm due for new prescription glasses, but there it really was. Under $10! Walked out happy with the purchase and looked forward to giving it to the pup. He loved it. I loved that he loved it and I loved that we helped mother earth - even if it was just 6 plastic bottles' worth! I had to rush the visit because I was notified my table for grub was ready. And since I didn't feel the visit was complete, I will be checking them out again once more. Lookin forward to finding more good deals!

Cool pet gift store on the 2nd floor, Nordstrom/Din Tai Fung side of Del Amo mall…read more They carry fun and unique gift-quality goods, mostly cat and dog stuff, for every furbaby and furparent on your holiday wish list. It was worth the wander into this quieter wing of the Del Amo mall. The employee couldn't give a smaller rat's ass about the customer service though. She stared at me as she approached her cashier area, and I was the one who greeted her. I guess old retail habits die hard! Not a bad detour but definitely check out next door for Game Chest.