This place lost my family's dog…read more They were grooming our two dogs. They are both quite skittish and the groomer should have been aware of this as we had brought them there many times before. For some reason, one of the (now ex-) employees took one of our dogs outside at some point, without his collar on, and he ran away across the parking lot and disappeared. Apparently they tried to chase him but he got away. That employee was then extremely rude to my mother when she came in to find out what happened. The owner, to her credit, fired the negligent employee who let him loose, and was very involved with the efforts to retrieve him (hired a pet searcher, hung posters, drove around searching). We are grateful to her for that. Our pup was (THANKFULLY!) found 2 days later, after being picked up by animal control and brought to SARC. I am torn about this review now because the owner Megan obviously felt horrible and was so relieved when she learned that he was found. However, all of this could have been avoided had that employee acted with a modicum of common sense, and ultimately the responsibility for that does fall on the business owner. People trust you with their pets. To most of us they are family members. To have one of them go lost or missing because someone you trusted let him down is absolutely heartbreaking.

This place not only LOST OUR DOG due to gross negligence, but instead of following him and calling…read moreit in decided to go back to the facility and let the dog get over an hour headstart on any search effort. This is after they decided that chasing the loose, scared dog far away was better than calmly coaxing him. Oh, and taking him outside in the parking lot by the busy street without a collar on. All of this could have been easily avoided by someone with any common sense. The incompetent employee then decided that it was appropriate to give attitude to the owner who was looking for her dog. The dog was found 2 days later by animal control but I will be telling everyone I know to avoid this place, and so should you. The dog could easily have died. This is not the first time this has happened. Hopefully they are not given the chance to let it happen again. This establishment has no business looking after anyone's animal. Regarding the owner's friend's review: the fact that they have multiple gates just makes it even more ludicrous that they lost a dog. The dog did not plan an elaborate prison break. This is now the second time they have lost a dog. This was a series of unbelievable screwups followed by a token attempt at retrieval and this place should not be in business.

I have membership of pets alive but I wanted to check out a new store. I would say not bad but for…read moreme prices were high compared to pets alive and it could be coz I enjoy membership benefits . Anyways this store is also great as it has everything you need for your pet. Bathing stations cost $15 for your fur baby bath. Cats & kitten section has everything you need. Many different food brands both dry and pre prepared. Overall it's a good pet store.

Tisol used to be a family fun business and I miss it, but I find this store very good pet store for…read morevarious reasons. The employees are very helpful and friendly. Lots of variety for food and other things. The dog wash is excellent. Even the cat selection is has lots of variety. I am happy to give them a 5 star. The previous comments are old. Thanks for all the help from this Tisol located in South Surrey BC.

Oxana is our Labradoodle's groomer, and she is absolutely AMAZING! Although she's new to Canada,…read moreshe brings extensive experience from her European background. Our dog's fur was never the most beautiful, and we were often disappointed after visits with our previous groomer. However, with Oxana, our dog always looks stunning. Finding an experienced pet groomer can be challenging, and we are thrilled to have discovered Oxana at Blue Ribbon Pet Store. We wish nothing but the best for both the store and Oxana! Warm regards, Anna and her pet Maya :)

The groomers do a very good job but the booking is chaos and unprofessional. We took our doodle in…read moreonce, and Oksana gave him an excellent cut. A couple of months later we booked another grooming only to receive a call that they had a sick groomer, fair enough. We were rescheduled for a week later, but when we took our dog in we got a dressing down from the person in charge as apparently they had a groomer quit and were unable to reach us to reschedule-AGAIN. We had not received any calls or messages from the shop in the previous week. We were told that they had a groomer quit, but when we were there grooming was being done. I have no idea what is going on with this shop but we were treated so rudely that we will not be going back. This is a pity because as mentioned Oksana did a great job grooming our dog.

I want to the Steveston Bosley today, April 23…read more Your employee, a young fellow was more,than helpful with my questions and information on pet food. He did some checking on the stores computer for me. Will return again for sure.

Wide variety, always have what i need in stock or know when i can pick it up. They are very…read morehelpful, patient and kind. The staff are always super helpful and are understanding of the ups and downs of owning pets. My cat will only eat 2 flavours of this one brand of food and they always seem to have the minced kind she likes. they also gave me great advice on stimulation toys for my two cats. The store is generally clean and dust free which is another bonus! so many pet stores are musty. Oh and sign up for the account there!

Brought our mini poodle for grooming, very happy. Carmen was very professional and our dog happily…read morewent with her to get his hair cut. Definitely will bring him again for his next hair cut

called to book an appointment for my 10 years old pomeranian , and wanted to explain them , that…read moreshe had a very bad experience and she got terrified to go back to the groomer in yaletown. and i was looking for a place where they care and provide personalized service , it was so disappointed that the owner didn't allowed me to explain my needs, speaking over me and saying we don't accept seniors dogs ! he was rude . they need to work in their customers service and be clear on their web site that old dogs are NO welcome in this place

Self Serve Dog Wash Station…read more Stopped in at the brand new opening of the Bosley's in the Langley Mall. Store is well laid out and the staff super friendly and helpful. Do was as advertised on their website as $15 per dog with towels, shampoo and conditioner all included. The newly installed sprayer for the water was very poor in water volume, it the manager informed me before I purchased and she also told me that replacements had been ordered. The wash area while "open air" to the store, it is cordoned off with an ample space to work. There are two wash basins. The store does advertise that the dryers provided blow only room temperature air. I get it such that dogs aren't harmed by hot blowers but conversely they don't have enough air volume to really be effective. Bottom line I would give this 4/5 stars and I would return here for this service and pet supplies in general.

Quite a good size store out in New Westminster for Pet supplies…read more Bosley is located in the same plaza as IGA so there's plenty of parking. The staff are really friendly and the store has a good selection of items. I'd visit again if I'm ever in the area.

Love the self serve baths for dogs. Reasonable and they supply shampoo, conditioner, apron and…read moretowels. Super bonus they clean up my mess.

I am furious that the Groomer Tatiana has been abusing dogs with her cutting them up and slicing…read moretheir skin off and has an aggressive, rude, and grumpy attitude! I am more furious with this particular place of business that the owners knew about Tatiana's work ethics as many of their customers called, messaged, and notified the owners of what their Groomer is doing after showing proof with pictures and to only refund the grooming service, and letting Tatiana continue to work for this company. I will definitely not support this company, this business, and these owners who knew and were well aware of their groomer TATIANA & terrible work ethics. To the owners: you were notified many times, and were notified for the last 2 years, but you chose to keep her there after you knew what she was doing to these poor pooches who trusted you, and your groomer! Shame on you!

We have been bringing our beloved doggy to Caven for years and have always had a wonderful…read moreexperience. Prices are very reasonable . Thank you Caven !

I have been taking my small dog here for years. Always does an excellent job. My dog seems happy…read moreafterwards as well.