This place lost my family's dog. They were grooming our two dogs. They are both quite skittish and the groomer should have been aware of this as we had brought them there many times before. For some reason, one of the (now ex-) employees took one of our dogs outside at some point, without his collar on, and he ran away across the parking lot and disappeared. Apparently they tried to chase him but he got away. That employee was then extremely rude to my mother when she came in to find out what happened. The owner, to her credit, fired the negligent employee who let him loose, and was very involved with the efforts to retrieve him (hired a pet searcher, hung posters, drove around searching). We are grateful to her for that. Our pup was (THANKFULLY!) found 2 days later, after being picked up by animal control and brought to SARC. I am torn about this review now because the owner Megan obviously felt horrible and was so relieved when she learned that he was found. However, all of this could have been avoided had that employee acted with a modicum of common sense, and ultimately the responsibility for that does fall on the business owner. People trust you with their pets. To most of us they are family members. To have one of them go lost or missing because someone you trusted let him down is absolutely heartbreaking. read more

This place not only LOST OUR DOG due to gross negligence, but instead of following him and calling it in decided to go back to the facility and let the dog get over an hour headstart on any search effort. This is after they decided that chasing the loose, scared dog far away was better than calmly coaxing him. Oh, and taking him outside in the parking lot by the busy street without a collar on. All of this could have been easily avoided by someone with any common sense. The incompetent employee then decided that it was appropriate to give attitude to the owner who was looking for her dog. The dog was found 2 days later by animal control but I will be telling everyone I know to avoid this place, and so should you. The dog could easily have died. This is not the first time this has happened. Hopefully they are not given the chance to let it happen again. This establishment has no business looking after anyone's animal. Regarding the owner's friend's review: the fact that they have multiple gates just makes it even more ludicrous that they lost a dog. The dog did not plan an elaborate prison break. This is now the second time they have lost a dog. This was a series of unbelievable screwups followed by a token attempt at retrieval and this place should not be in business. read more

After another groomer refused to handle my dog for his aggression and my lack of discipline I questioned everything. Word of mouth had me in to see what Megan could do to help. She quickly confirmed that the previous groomer was incorrect and set up a plan to get him over the past negative experience. Seamus now looks forward to grooming and runs to see Megan as soon as he enters the door. So not only is the grooming done well she also cares for deeply for your pet. A glowing thumbs up. read more

I highly recommend Dog Utopia and have been using their services- daycare, training & grooming for three years now. Our guy was rescued as a puppy and has anxiety. We wanted to make sure he was well socialized and worked with, to help reduce his fears and make him more confident. Time and again, Meghan & Liza have gone above and beyond. They have been so generous with their knowledge and been cautious when needed. Hershey was introduced to new situations at a level he was comfortable with. To see his confidence grow and anxiety lessen has been awesome. read more

South Surrey B.C. I took my 7 month old puppy for grooming and Lori and the owner we're doing the grooming together claiming that they had a hard time with her and didn't finish her and told me to bring her back the following Monday on December 23/2019 when I came back to the groomer Lori didn't show up for work the owner was late couldn't figure out what happened to Lori couldn't find her so the Owner has done a terrible job on finishing they have completely shaved her, they have hurt my puppy and cutting in to her skin in several places, I came home with the puppy she was crying which was un usual because she is a very outgoing happy puppy but we discovered that her chest was hurting her I they bruised her little chest she is just 6.5 lb I called left a message to the owner but 6 days later she has not returned my call . As I see several people have had very unsatisfactory experience with dog utopia, please find a another groomer this place is not fit to do grooming I will be filling a complaint with the spca to have them investigated for abusing the puppy. They charged me $ 95.00 for this grooming I asked her for the price she said about $ 60.00 unless two people does the work, but how much help Lori needed for a 6.5 lb puppy? I guess Lori knew that I will discover that she hurt my puppy and didn't show up for work I am very upset with this place and they are not professionals in the grooming business read more

5 stars! Dog Utopia takes care of our poodle puppy, Sumo for both daycare and grooming. Megan, Shelby, Sarah and the entire staff care for the dogs impeccably. They've helped train our puppy while he's as daycare, they give us tips on how to take care of him at home, and they treat him like their own. They've also cared for Sumo while we've been away several times, and we trust them with overnight stays, as well. Sumo cant wait to jump out of the car to see the girls at daycare, and everyday we pick him up he's happy! I can't say enough good things ... Look no further and take your dog here! read more

Took my dog here for the first time. Very friendly and professional staff. They advised it was going to be 3 hrs but finished in 2.5. Teddy was very happy and not stressed after coming out. Pricing was very good, with a medium sized golden doodle costing only $73, which was miles cheaper then a previous place i went to, $100 plus. read more

Dog Utopia Daycare & Spa - Pet Sitting Near Me - Surrey, British Columbia

Unprofessional and inadequate services. We made an appointment two weeks ago for a trial for our dog. I sent them an email inquiring and let them know that our dog can excessively bark if he is under-stimulated and if there are no toys in a daycare facility. Toys are his security blanket and helps calm and distract him. They responded promptly and let us know which vaccinations he would require. They mentioned rabies and distemper/parvo, which he has. So, we brought him in for our trial date that we both had to take the day off for as they only do trials during the week-day. When we showed up, they asked us for Lepto vaccination, which he did not get administered at the same time with Parvo and we did not know that that was a required, as they didn't say in the email or on their website. So, we couldn't complete the trial and wasted a whole day. We made an appointment for two weeks later and when we showed up, our dog was quite fearful. He thought it was the vet as it smelled of grooming and cleaning supplies, something that he is not used to as we do not take him to the groomers. The staff who worked there today asked us to leave our dog with them, even though he was very scared and she did not ask me for any details or if there are anything that they could do to make the situation better. As I trusted that they were professionals and read my initial email, I did not offer any help - they should be able to assess the situation and not put my dog under further stress. We left the facility and they called us less than 15 minutes later to come back. Our dog wouldn't stop barking and was very scared. They put him with other dogs even though he wasn't even comfortable of the facility yet. It's a good thing that our dog is not aggressive when fearful, just excessive barking. But their poor decision could have put our dog at risk and the other dogs that they were taking care of at the time. She suggested a dog walker, and that's it. It was a very lazy approach of seeing if our dog was a good fit, no figuring out solutions or even asking us how we can make his experiences more successful. They offer training classes, but she didn't even suggest selling a training class to perhaps help with his behaviour. I wanted to put our dogs under their care as they have three-tiered system, which I believed he should have been a master or collegiate tier. Our dog has been to daycares before - he is sociable, just needs to feel safe, comfortable and stimulated. After all of this, they had the audacity to charge $15 for no work on their end. We know our dog, but it's unfortunate that they were too lazy to care and train a dog that needs more TLC than your average pup. read more