I want to start off by saying my experience with WWAT was excellent! From start to finish, Geoffrey…read morehelped me during the process answering all of my questions which helped alleviate the stress and concern I had of importing my dog to the US for the first time. The whole process was smooth. Jinell helped me at the Toronto office location. She was so sweet, loving and caring towards my dog. She also answered any last questions I had and made me feel comfortable leaving my dog in her hands. I received pictures of my dog going on walks, resting at their facility and exploring. I could tell that my dog felt at ease and comfortable with their staff. The morning of the departure, I was given additional pictures of her going for her walk as well as at the airport in her carrier getting ready to board. I was also given flight status updates. The whole process was smooth and a positive one for my family as well as our dog. For the price, professionalism and care of the animals, I would give WWAT 10/10. They exceeded my expectations. I would definitely recommend them. They were fantastic! Thank you for everything! Maria R

We had no choice but to use WWAT to get our dog from Vancouver to Australia. Sadly, their customer…read moreservice was in line with what you'd expect from a company who knows it has a monopoly on the market. While they indeed got her to Australia safe and sound, and they clearly care about animal welfare, they do not care about the humans in the equation. My comments here will hopefully assist others in knowing what to expect. WWAT are the party responsible for logistics and information management in this arrangement, the flight was delivered by Air Canada and we did 99% of the paperwork and liaison with the Australian govt. Given this, and the high fees involved, we were surprised that their communication, approach to basic logistics, and partnership management was severely lacking. Their communication throughout the experience was utterly and intolerably unprofessional, which added a huge amount of unnecessary stress to this already extremely uncomfortable situation. Do not expect them to answer a phone call, it is against their policy to answer queries by phone and will insist on email (the one time a message was returned by phone they initially believed they were dealing with a different client and had to find the correct paperwork.). Emails will go unanswered for multiple days, if a response is forthcoming at all. They clearly have no document or information management system in place. We received requests for documents already sent, requests for payment over a month after it had already been paid. Worryingly, when a handwritten document from the vet was queried, the representative from WWAT said, "'if the government vet questions it we'll just change that page for a typed form from our office". Effectively offering to falsify signed documents. The "busy" excuse just does not cut it, a simple system - a basic spreadsheet (pop it on google drive and send each owner a link) would likely improve customer service, reduce error rates and probably save your staff from quite a lot of pain, and would cost nothing, you might not even need more staff. The date changed multiple times, which is frustrating as it was a charter, but not unexpected I guess in the current climate. In these situations, WWAT blamed others, and continued to use the word "confirmed" when it clearly was not. After the third delay which they blamed on a request from the Australian quarantine facility, I called PEQ to find out basic info such as if I needed to change the arrival date on my dog's booking - to which I heard from a manager "oh, we haven't heard anything about a date change?"... and more confusion and stress ensued. WWAT told us that Australia requested the change, their evidence of this provided to us was an email from a staffer asking for a meeting merely to talk about it. WWAT, please don't use the word "confirmed" unless you have all critical parties' agreement, please. I asked for, mind resting, clarification... no response. I got to the point that I could feel my heart thumping in my chest every time I got an email from WWAT (often in all caps). You have to understand that delays are not just a minor inconvenience, they have massive flow on effects to all the other aspects of moving internationally, during a pandemic. On the day of the flight, we offered to wait with the dog prior to boarding to facilitate their "busy" intake of pets or arrive at a later or scheduled time to make the day run more smoothly -- this was met with the insistence that arrival must be at the general nominated time. We did decide to wait with our pet and this resulted in waiting for +5 hours before the dog was actually taken into their care - a good outcome for the dog as otherwise that would have been 5 additional hours in an unfamiliar environment. Basic logistics would suggest a staged arrival might make sense to ease the panic. More evidence that they just don't care about the mental health of their clients, when we proffered our newly updated destination country phone number to the staff, they declined saying, "it doesn't matter. Once the dog is on the plane we won't be in touch again. It's up to the airline and the government facility." A suggestion here, if a concerned pet owner offers to update details, don't refuse to do so, it does not add to peace of mind - just say yes. In contrast and in explanation of frustrations, the Department of Agriculture in Australia answered all questions within hours. The company contracted to move our household items offered 24hr phone-based assistance, online document entry and processing, clear follow up, and excellent customer service. WWAT offered none of these things. Sadly, if you are in Canada on the West Coast, you will be hard pressed to find an alternative and they know it. In fairness Staff on site do genuinely seem to care about animals. I'm relieved our experience with WWAT is finally over. It has been an unreasonably frustrating and stressful experience.

OUR DOG WAS ATTACKED AND SEROUSLY INJURED UNDER THEIR CARE. AND A POTENTIALLY DANGEROUS DOG ALLOWED…read moreTO RETURN!! Our sweet, calm husky was attacked without provocation and severely injured by another dog at Dogtown by Dog taxi Daycare two weeks ago. She's almost toothless so she couldn't even defend herself. We have been trying to reach a resolution with them but they are refusing to provide us with details on the attack. They will not pass on the bill to the other owners and are only offering partial credit for future services. But since the other dog is still attending daycare, we feel like we can't trust them anymore to keep our dogs safe. If it wasn't for our dog's size and thick fur, the bite could have been fatal. A smaller, shorter haired dog would have had their throat ripped open completely. We have been asking them to at least let us know a description of the dog so we can avoid them in the neighborhood, prevent another dog from potentially being killed and get the medical costs ($1100) covered as well as a refund for the prepaid passes ($1600) we have with the daycare. All they can tell us is that a person unaffiliated with the daycare attempted to enter their private outdoor park and that agitated the dogs. Our dog was resting, lying on the ground and minding her own business when the other dog snapped and went after her. They say it was misplaced aggression and over excitement so she became the victim just because she was the closest. The dogs had previously met and interacted with no problems. They say that the other dog is in private training, will be kept separate if we send ours back but is still placed in a smaller group of dogs at the daycare. What's the point of an interview and screening if a potentially dangerous dog with a bite history is still allowed to attend? It could have been much worse consequences if that aggression was directed at a small dog or a child. At the first call, the daycare told us we needed to pick up our dog ASAP but downplayed the severity, saying it broke skin but she'd be alright. We got the call at 3:30 picked her up at 4 after they had cleaned up some of the blood. By the time we could get her seen by the vet at 4:30/5 pm until they could take her in at 5:30, she was still bleeding all over the floor. They got her into surgery and shaved the area to see the full extent of the bite. It required a number of stitches and was about 5 cm wide. It was a deep puncture that the vet said ruptured the muscle on her neck. Our other dog witnessed the attack and he has been shaken up ever since. Both dogs are still traumatized and now quite reactive to other dogs, something that was never an issue previously.

tldr: Contact the city about cases of incident from this place before you sign up…read more It's been just a bit over a year since our dog was attacked at this facility and since no real resolution was made I thought it was best to post my experience. Our husky was attacked while at daycare in this facility, she had been sleeping in the outdoor space and another dog freaked out when a person entered and decided to attack. This resulted in our husky requiring sedation and multiple stitches as the other dog went for her neck. After the incident, we tried to get in contact with a manager or higher-level employee to see what was going to be done moving forward. What we requested was to ensure the other dog was removed from daycare and to pass along the medical bill to the other owner. The waiver signed explicitly says that you are responsible for the medical cost if your dog hurts another, so this seemed fair. We were informed that the aggressive dog was not being removed, so we told them we were not comfortable keeping ours there and would like a refund for our existing passes. Regarding the medical bills, and refunds every person we talked to said we'd have to talk to a manager. We called and emailed over a dozen times for a month. Every time we got a hold of someone they said no manager was available, but that we would receive a callback. We would then wait 3 or 4 days but would never hear back. Finally, we made a post within some of the community Facebook groups and review sites warning other owners that the aggressive dog remained at the facility. We also informed animal control that an aggressive dog was being permitted to stay within the daycare service. Within a day the owner finally called us, we went back and forth about how we felt it was reasonable to pass on the medical bill. The owner did not care about our requests or how our dog was doing and was only concerned about the reviews. He then blamed our dog saying it was her fault she was attacked because she was a husky and that we shouldn't have taken her to the vet. Finally, we came to an agreement that they would sell the other owner discounted services and provide us with the money for the medical bills. They still refused to refund our passes or to remove the aggressive dog, but it was a step. A month after this, they finally provided us with a third of the money. They continuously harassed us about the reviews and promised the money was coming. When the review was not removed they cut contact and we never received the rest of the medical bills or a refund for the passes. After all this, we continued contact with animal control as they were working to see if anything could be done. We found out from them that this facility has a history of poor management. Including a dog fatality due to heatstroke, and leaving dogs in boarding alone overnight, which resulted in neighbours having to rush in and free dogs during a fire. We also found out that the same aggressive dog that had attacked ours ended up attacking another at the facility about a month later. Since the facility knew it was an aggressive dog and opted to allow it to stay the city has now decided to move forward with a more serious case. If you are thinking about putting your dog in this facility, DON'T. Even if you believe I am biased (which I am) I implore you to reach out to the city and inquire about their cases pass and active.

My dog Luna stayed there a few times when we traveled to Brazil. It's for long periods of time and…read moreit's a safe environment and they take great care of the pets.

I just put my dog, Bella, in boarding for 3 nights at the North Van location. The staff posted…read morevideos daily to their YouTube channel, along with pictures on their Instagram. I'm addition to that, I got the room with the camera as this was the first time leaving my puppy (6 month old) on an overnight stay. The staff were absolutely amazing in answering all of my emails/check ins to ensure Bella was okay. They reassured me with videos and photos that she was doing well. My sister went to go pick Bella up since my flight was delayed, and Bella didn't want to leave! Rather than going to my sister (who she knows and sees almost every day), Bella ran back to the Jet Pet staff because she didn't want to leave! I'm so grateful and appreciative for everyone that works here for the efforts they all made to ensure Bella was comfortable during her stay! She can't wait to go back!!!

Love going here almost as much as the small dogs...they drag their owners in every day. Owners have…read moreto change driving directions if they are having a day off as their pets start getting excited if they drive past! Jo and Dean have a special way with their dogs. Dental treatments and massage therapy are available and grooming is to be offered soon.

I've dropped off my little doggo here a few times. Living in port moody there's a tonne of places…read morewhere you can drop your dog off. There's not a lot where they specialize in small dogs He's very anti social, but gets along better with dogs his size. I love love how they try to get my dog going with the other dogs. I love the energy Dan and Jo has for all these little small dogs. Very open people, initially while my Fiance and I were asking around the doggy day cares in the area; Dan openly said go to other businesses talk to them and let them know why we went with them. Not very many businesses ask why I took my business else where. The rates for doggy day care seem to be in the same range as the other locations. The play area is a bit small, however I don't mind it. It forces the dogs to socialize with one another.

My dog Cloud , has been going in the day care sisnce he was a puppy. Now he is 2. Really enjoys the…read moreplace and excited to go everytime. A part of being a daycare my dog had training here and the result was fantastic. Mimi is such a wondeful person and has really good knowledge about dogs. Highly recommended .

Worst dog daycare I've ever used!! Not only is this "business" run inside the owner's own home,…read morebut they have had to shutdown at least once due to giardia outbreak. For those effected, some of the dogs may have gotten sick, having diarrhea issues or worse. Granted it was possible some else's dog had it, but what kind of daycare doesn't clean enough to maintain a clean environment for our loved ones. Don't count on your dog being able to be playful either. If there is any possibility that the dogs might play with each other and become a bit vocal, they are shutdown and put away in crates for a "time out" until their bad behavior is over. This more like a POW Camp than a day care of dogs. Leave your dogs here at your own risk! If they do something wrong, the owner will try to make you pay for damage from the dogs not being supervised and taken care of. Read that contract before you sign up and ask if you can view the areas your pets will be in. You might be able to at the end of the day, but that's so you don't see what happens during normal business hours.

Love Zoomies and the staff. My dog gets super excited to have her day at Zoomies. They also carry a…read morefull line of toys, games, and food for your pampered pooch. Need some training or agility? They've got you covered. Have a big dog that needs a bubble bath? They've got extra large wash basins to suds up your pooch The facility is clean (she never comes home smelling like dog) and she's always exhausted after a good day of play. I also love how they post pictures on their Facebook page of the day your dog had... now if they could only get that live video stream set up...!

My finance and I called Zoomies inquiring about their overnight boarding services. Everything…read moreseemed okay when we booked a night for our two dogs on Dec 31st for Jan 2nd. Later that evening on Dec 31st around 7 pm we received a call from Zoomies and were asked to bring our dogs in for a trial visit before they stayed overnight. We were asked to bring our dogs in at 630 am to 1130 am on Jan 2 even though we needed boarding services that same day at 1 pm. Today (Jan 1) I called the company and requested for a trial visit for today as we needed to know if they were able to board our dogs for Jan 2. Sammy the individual working called her boss and asked if we could come in today and we were appreciative of that as they were technically only open for the dogs that were already being boarded overnight and not for daycare. When I arrived at Zoomies with my 2 dogs I was then informed there would be a charge of $27 per dog for a full day visit. I was surprised and disappointed as this was never explained to us previously (the additional charges) and the charges were first mentioned when I was at the business with my 2 dogs ready to drop them off. I spoke to the owner Craig and informed him of all that had occurred and he said he would talk to his staff and offered his apologies. He stuck by the daycare rate and offered me no other options. Craig even informed me the overnight boarding option was new as of Dec 2014 and was for dogs that had already had a daycare visit. This was surprising for me to hear as this had not been mentioned on Dec 31st when we initially booked their services. I was unaware of the requirements for a overnight stay (i.e. the additional cost for a daycare visit). There was a huge barrier in communication here as well as poor customer service! We are extremely disappointed as we feel there were no other options made available to us as potential customers!

Absolutely wonderful people who organize dog-boarding and specialize in dogs who have diverse and…read moreunique needs. My dog is reactive and can't be around many other dogs or too many new people at a time and the boarder Briana was a perfect match for Chewie. The organizer April is incredible with dogs, very smart and skilled in terms of behaviour and positive reinforcement for dogs, and has helped me learn so much about my dog over the past few months. Highly recommend for dog boarding and general dog wisdom and companionship!

If I have to go away for a few days, I can't leave my dog with just anyone. While Sally is a…read moresweetheart inside the house, she's always looking for trouble outside, and can be especially reactive with other dogs. I need to know that the person who cares for my dog can handle my lil firecracker and prevent trouble from happening. My good friend who lives across the street is such a person, but more than a couple of days of dogsitting is kind of an imposition for a friend. I definitely did not want to send my large, energetic dog to a kennel (aka doggy jail). Bronte Pet Services to the rescue! I found them through a link on the website of the also-awesome Dizine Canine training centre. These wonderful people, April and Lauren and their team of petsitters, specialize in and even enjoy working with challenging dogs. They are also involved with HugABull rescue and are well-trained and experienced in reactive dog handling. We exchanged a few emails, and a couple of days before the trip, April, who would be sitting for us (the sitter she initially matched us with had to cancel) and another Lauren, who would providing some relief, came over for a home visit and to get the keys and contracts, etc. Sally loved them right away (cookies!), and when we left for the trip, we felt assured she - and the house - was in good hands. Knowing my dog, I had some lingering worries, but the first progress report email dispelled them completely. Throughout the trip, April sent us emails and pictures regularly to update us on how things were going. They would generally stay overnight and give her morning and evening walks and feeding. I'm also super happy with all extras April brought to the arrangement. She brought over her own doggy puzzle toys for Sally to solve to get her dinner - and who doesn't like to be told their dog is smart enough to solve the hardest ones with ease? She also introduced us to using a body halter, rather than the head halter I had been using, and even lent me one to try out after we got back. And she definitely wore my dog out with lots of interesting walks and "urban agility" exercises in the park nearby. They take care of all kinds of pets, but I love that they love taking care of even the more challenging (difficult, smart, energetic) animals. And I love that, since finding Bronte Pet Services, I feel like maybe I can now take a vacation once in a while!

Not the best place to bring your furry friends. I worked…read morehere and there is way too many dogs taken in at one time, at times 20 dogs per staff member. Lots of dog fights and have since spoken 2 customers that said their dogs picked up very aggressive behaviour traits that they did not have before going.

I worked behind this facility for a couple of days and would never leave my dogs there…read more I have seen a sweet Husky with a black harness sit in a cage alone for most of the day. Another Husky (possibly same dog, couldn't see through the gate) was crying and howling constantly, obviously extremely stressed and was left outside alone in a kennel space for hours. They walk around with spray bottles and spray dogs for barking or to separate them when too excited in play. They are constantly yelling at the dogs to be quite. There are other facilities in the area that people could use that will be a better more balanced environment for your beloved pets. I used to train so am well aware of what is acceptable and the dogs here sound as stressed as dogs in a local shelter. It makes me very sad that their humans have no idea the stress their dogs endure in this facility. The people may be nice but not a good environment for your pets. I had to give a rating to post but I would give them 0 !! Interesting......minutes after I posted this the crying dog was removed from the yard....that means they know it was wrong to leave the poor dog like that just ignoring his cries. The dogs' well being not the priority here! What you don't know can't hurt you.....only your dog :(