WE have taken our dog there for several years and are more than pleased - HOWEVER trying to book an…read moreappointment online is an exercise in futility. I get error message after error message. I am told I already have an account in that email address and yet when I change the password (because i have no idea what the old one was) and it tells me that it has been changed but i now get a message that an unknown error has occurred and to try again later. Not a problem, I phoned to try to get an appointment. After 2 minutes of phone ringing with no answer I gave up! Great place but impossible to get through to make an appointment.

Our dog Blue is 8 months old and has had 3 cuts so far. Jade is the groomer and she is lovely.She…read moredoes a wonderful job and really works with the dog.Blue is never there longer then a few hours and is always happy to go and see Jade. We are very happy with his cut and how nicely he is treated. Sheryl-Ladner

We have always used Ladner Village Dog Grooming to trim all of our Jack Russell terriers nails…read more Always available to take 15 minutes to look after our boys and girls. Over the 16 years we have been coming by the store, we have had GREAT service and were always welcome. Our latest Jack "Louie" has all black nails and we have never had a problem. We will happily use the girls in the store as long as we live in Ladner.

We were so fortunate to find Darcy when we moved to Ladner and started the search for a reputable…read moregroomer for our dog. I worked in a vet clinic for a few years and I immediately recognized Darcy's incredibly kind, patient and gentle approach to my dog and other dogs in her care. I highly recommend her and her services!

Only the best for our kitty and fish! The staff is always…read morefriendly and happy to help with all questions. As new cat owners, we had a lot and they were more informative than most vets!

Very friendly and helpful staff. I like to take my dog here - she loves to check everything out and…read morethe staff always give her treats. It's not the biggest Tisol, but still has a good selection of items for both dogs and cats. They carry high quality brands of food and treats and offer a discount if you buy in bulk (ie a 12-pack flat of wet food). Lots of free parking in the shopping plaza.

I want to the Steveston Bosley today, April 23…read more Your employee, a young fellow was more,than helpful with my questions and information on pet food. He did some checking on the stores computer for me. Will return again for sure.

Wide variety, always have what i need in stock or know when i can pick it up. They are very…read morehelpful, patient and kind. The staff are always super helpful and are understanding of the ups and downs of owning pets. My cat will only eat 2 flavours of this one brand of food and they always seem to have the minced kind she likes. they also gave me great advice on stimulation toys for my two cats. The store is generally clean and dust free which is another bonus! so many pet stores are musty. Oh and sign up for the account there!

Love the self-serve dog wash. For $5 it gives me a chance to wash & dry my crazy pup. They provide…read moreshampoo, conditioner (I don't use it though), and grooming tools. They only thing they don't have is shears but I am guessing that might be a liability issue. I bring my own and the grooming table makes it easier to trim Harley's hair. People are friendly and helpful too.

The store is very nice but the customer service was very disappointing. I waited so long at the…read morecounter to pay for my purchase that I ended up leaving. It was frustrating as the service clerk saw me but chose to keep talking to his friend.

Sharpen your pet trimmer blade for cheap. Great courteous staff. Lots of parking. This is where the…read morepros get their blades sharpened. It's a ways out there but worth the effort. Located in the industrial area of Delta.

Such a shame they had to merge with Excalibur. Excalibur fucking sucks. They have terrible service…read moreand are shitty sharpeners.

You have to love a place where you go into buy something (in my case a towel for my dog) and the…read moreowner ends up giving you one from her car, just to save me having to buy something for a quick visit to Richmond. Now that might not be great for the bottom line of business but it surely reflects a generous attitude for customers - is that not what we'd want from a business? I would definitely recommend this place.

I liked this store the minute I walked in. I had an idea the owner was a cat person…read more She was friendly and offered to help us if we had any questions, which we did. We needed something for Streica, our friendly stray cat. She helped us out with getting the kitty litter box, Offered suggestions on the types of kitty litter which we got a clumping clay based litter. Some snacks and toys. Lovely little shop with lots of regular customers there. Prices can be a bit high compared to those big box retailers, but it's the wonderful service and the good selection she has to offer. And you're always greeted with a smile.

I'll get a little personal to explain my five star review…read more.. I have a child with Autism and anxiety. I have anxiety and depression as well (to the point where I'm on disability from work). We are still functioning and find animals very relaxing. I've been a cat owner my entire life and we've also adopted rescue animals. We tried adopting through both the Vancouver SPCA and the Cat Cafe. I found the staff and volunteers were often uninformed about the animals. When we did find an animal that would be well suited to us - we were often told that it was already pending adoption. I tried to explain that it was devastating to my child (age 12) to meet and bond with an animal, only to be told it wasn't available. They refused to hold animals, so we could meet them and, if suitable, adopt without being told, "Oops, this one is already spoken for". An acquaintance of mine used to work for RAPS and often posted available cats on her Facebook page. I saw a beautiful, big black cat named "Nero". I called them and explained our unique situation and how we had found difficulty with other agencies. They invited me to submit an online application and come down to meet the cat. I did. He was perfect. They agreed to hold him for a day and a half so my son could meet him. We adopted him and he is a pleasure. My son is less anxious at night with the newly named, "Oliver" in his room and sleeps better. I hang out with him during the day. The staff were all so kind and professional to us. I can't praise or thank them enough.

I do respect RAPS for the tremendous work they do for the benefit of animals. Though I feel obliged…read moreto post a bad review after having been treated unacceptably by the person responsible for the dog kennels, I do hope that this is the only bad review they ever receive on Yelp. I visited the shelter earlier to-day as I was interested in a small poodle which was offered for adoption. The animal was presented to me held on a tight leash by the shelter person, who was standing with the pet behind a metal fenced door. The pet's look was of friendliness and curiosity. I chatted with the attendant and requested that I be allowed to hold the dog on its leash. The attendant refused saying that the dog can be aggressive and she cannot allow him being handled by a visitor. If really the shelter believes that a small pet is so dangerous that it cannot be offered for walking a few steps on leash with a potential adopter and that it must be kept behind a strong fence which only their handler can access, then in my opinion this shelter is irresponsible in offering the cute little monster for adoption. The reason I'm granting them 2 stars instead of one, is because their personnel at the reception has been kind and helpful.