Visited their new store for the first time (I've been going to the original one for years) and…read morepicked up a giant betta! Staff were super friendly. Lots of selection in the fish room and lots of driftwood as well. Best part of this new store is it's only 10 mins away from where I live. Highly recommend this store.

I am a definite fan of Roger's Aquatic & Pet Supplies. It's a bit of a drive for me to get there,…read morebut well worth it. I can't think of one time that I left empty handed! I find something each and every time I go. From what I can see, they have supplies for fresh and salt water tanks. Reptiles, and pets of the furry variety. The staff are knowledgeable and courteous. I highly recommend Roger's

We have 2 aquarium in our place, nope it's not my responsibility to keep them clean or keep the…read moreplants and fish alive it's my husbands. I often get dragged into place like this, but I sometimes don't mind, like this place. I love looking at the amazing salt water aquariums and the fancy corals. My husbands says it's pretty good place lots of variety of fish, plant, and food supplies. The prices are a little more than others we regularly go to but reasonable for downtown Vancouver. The staff was very helpful. I was walking around and I had everyone ask if I needed help.

Now THIS is what I call a fish store!!!…read more Staff are knowledgeable and friendly. Down to Earth people without the know-it-all chip on their shoulder. The fish stock is absolutely AMAZING. the different types of fish and quality are excellent. I will definitely be recommending this place plus I will be a regular here for sure! Parking is NOT fun, but totally worth the headache of trying to find parking just to be able to go in a look around the store and look (and drool) at all the different marine life they have in stock. I seriously want to set up camp here!!! I should add that my reason for visiting today was because after months of searching for a specific fish without success ... They had the fish I was looking g AND it was a GORGEOUS colour and reasonably priced!!

Love! Great selection and super sweet staff, I come here all the time. Can be pricey but that's…read morejust aquarium life. Free water test Wednesday's!

The last time I went to this store was to do their donation Thursdays where you could drop off any…read moreaquatics that your have been overrun with. I had a clutch of accidental mystery snails hatch. There was about 30 snails. The owner said oh we don't take mystery snails. The conversation could have ended there but she felt the need to belittle me and then told me just toss the clutch in the trash! This is completely incorrect information. You have to freeze the clutch completely before tossing. Otherwise you could have snails hatching in the wild over taking ponds and other waterways. But don't worry she told me I could pay her $3 a snail for her to take in free inventory.

This is a mom 'n' pop owned pet fish store…read more Pricing is fair and small fish selection is decent. The owner is very nice. One thing that bothers me is that they have these massive size koi fish held in tanks that are much much too small for the fish. They have many larger tanks that can hold these big fish. So I'm not sure why the jumbo koi are kept in the tiny tanks.

Buy my fish and plants here , good prices and very helpful. It is a very…read more clean store which I like :)

My dog has recently gone off her raw food. A friend gave me some midgrade kibble that she seems to…read morelike. I came in with a photo of the food looking for a better grade equivalent. I didn't get any help but just disdain. Had I been helped you would've had me as a customer for my dog's life. Instead you get this crappy review.

No small pets (rash of sick pets they stopped taking stock from a breeder that was sending them…read moreclearly sick pets) so not their fault they had no hamsters I came here for one. Food selection for hamster not a lot to pick from The store is pretty old. And 2 levels. So except some walking. Funny thing is FISH is sold upstairs. All that water hahaha the weight of that. Downstairs dog and cat. They have a lot of selection. And carry the usual (cheap brands mid price and high end, and they do carry raw, and they carry single ingredient treats. My dog is a spoiled grain free gmo free filler free single ingredient dog. So she as able to have a few things from here. Walked away with I think $60-80 of treats and chews. They sell bagged and bulk bin style I would come here again but definitely not walking here from skytrain station. Def take the bus. Forget which bus but one runs down this street stops right by the store.

J&L now carry freshwater fish!!! I'm super excited!…read more Still my go to for aquarium supplies, and freshwater substrate

John there has been very helpful on equipment and advice …read more J&L wants to make sure you are successful on livestock and their staff are very helpful.

Love the self-serve dog wash. For $5 it gives me a chance to wash & dry my crazy pup. They provide…read moreshampoo, conditioner (I don't use it though), and grooming tools. They only thing they don't have is shears but I am guessing that might be a liability issue. I bring my own and the grooming table makes it easier to trim Harley's hair. People are friendly and helpful too.

The store is very nice but the customer service was very disappointing. I waited so long at the…read morecounter to pay for my purchase that I ended up leaving. It was frustrating as the service clerk saw me but chose to keep talking to his friend.

Worst company ever!!! Purchased a fish tank on their website. They contacted me and said it was…read morepriced incorrectly and failed to give me the product for the listed price. My money was EVENTUALLY returned but the process was an absolute circus show. Be prepared that if you find a good price on their website they'll most likely take it away! There's always consequences for mistakes and pricing should be honoured when these mistakes occur. Terrible customer service!

Eehh its good for something you need at last second and you need to rush so 4 out of 5read more

I have been to this store probably more than 20 times in the past few years. I spent quite a bit…read moreof money here buying for my own dogs, but also presents for other dog owner friends of mine. The guy in charge has never acknowledged me once, I thought it was maybe just his personality at first. If I ask him a question he usually responds I don't know and makes me feel like I am inconveniencing him. One time I asked if a product was made in Canada and he said probably. I bought it and went home and it said product of china in tiny letters on the packaging. I ended up throwing it out because I was worried of the actual quality of ingredients. Just know what you need before you go there. Don't expect knowledgeable staff or good customer service. Location is good and convenient as there are a lot of dog owners close by.

My favourite pet store they carry a large selection of dog clothes that are mostly imported from…read moreKorea and Japan. I get everything for my puppy here. Their grooming services are also exceptional This is a picture after he got groomed