I've been with Petro for 3 years now. I thought this company was decent. I didn't really pay attention to the home oil prices until recently when my bill more than doubled. When I looked into the price gouging, I found that the average price of home oil in the state of Rhode Island (2/28/2022) is 3.489 yet Petro is charging me 4.999 a gallon. When I called to ask about the price, they told me that the 4.999 represents the current market price (lie). I will not do business with Petro again. read more

Called Petro on Christmas Eve at 10pm Because the pilot light went out on my furnace would not light and I had no heat when I called them and told them the first thing they asked if I was a customer and I said no and they said that they couldn't service me because I was not a customer insensitive incompetent company is that how you treat a 75-year-old veteran shame on them I would give o stars but it won't let me read more

Blizzard conditions and they never delivered oil. Prices are twice as high as other companies. They Refuse to work with me on Anything. My landlord says I have to use them because he has a contract. I'm a single mom with 2 kids and only one income. What am I supposed to do? Go broke? They just plane rape people and think nothing of it. They SUCK!!! read more

DO NOT SIGN A CONTRACT WITH THIS COMPANY. CONSIDER SATAN BEFORE PETRO!!!! In one word, UNETHICAL! I used this company to install the piping for a new generator, which was not completed for months, and I seemed to be unable to contact the right person to get the job done until I withheld payment. They then contacted me. Of course they did!!! The generator installation was contingent on my changing oil and propane delivery to Petro, which I did. Upon renewal, under the guise of price protecting me, I renewed effective November 4, with an oil price cap of $3.359 TO PROTECT ME FROM RISING COSTS!!!! Note that I paid $2.77 per gallon in October. My next fill-up, just days after signing the new contract, I was charged $3.359 per gallon. Please note, that the average price in Massachusetts at that time, was $2.44 while I was already paying $2.77. By signing their agreement, I gave them the right to charge me 92 cents more per gallon than the rest of the state. Additionally, their annual contract for one cleaning was $399.00, $100 more than my previous company. A few honest adjectives, SNEAKY, DISHONEST, DIREPUTABLE, UNSCRUPULOUS. And now I'm stuck in this agreement until November. This is dirty-dealing at its best, and should be illegal. read more

Shady shady business... tried screwing my non English speaking older grandparents into signing things they weren't aware of resulting in money grab "contract fees" owed after selling the property and paying the project in full, a mystery bill comes in the mail months later, numerous calls back and fourth games, I'll never ever deal with these thieves read more

All I can say is RUN, do not walk away from this company! Their service is a comedy of errors....horrible!!!!!

I have to give credit when credit is due. I recently purchased my home. My boiler was installed less than a year ago and is still under service warranty by Petro. Last week when temperature dropped, the heat didn't come on. I was worried about calling Petro due to all the negative reviews. Today, I called the 800 number and spoke to a CS Rep who offered little assistance. I was disappointed and was sure that my issue wouldn't be addressed but I didn't give up. I then called the a Warwick location already expecting bad service. I was pleasantly surprised about the excellent service provided. From the initial call with the knowledgeable and patient Customer Service Rep, to the absolutely AMAZING Technician (Pedro) who was immediately dispatched to my home. Seriously, he knocked at my door within a few hours from my call to Petro. I am impressed to say the least. Petro, the CS Rep (didn't get her name - sorry) and Pedro (the Technician) all deserve this positive review. They really do. I am looking forward to seeing consistent good service to sign up for regular oil service in the future. Thank you Technician Pedro. You are the best. read more

If there is no star i can give them and they ripped you. They promise something else and deliver some else. At the time of taking service they told us they will charge according to market price but they charge more than that. Market price is 2.69-2.99 and they charged me 4.049 please do not buy heating oil from them. Introductory price is good after that they will ripped you. Please read all reviews most are the talking same about that, I am with them from 2 years they just charged me too much. read more

Presently charging $1.40- $1.50 above cash and carry price. Not sure how they justify that large of a spread (I have a price ceiling plan), but it would actually be less costly to break the contract, pay their penalty fee, and go elsewhere. Also, very long wait times for any recent calls. The person who helped me did what she could, but did not seem to have very much autonomy to offer anything. She was pleasant enough, and provided a small credit to the account. Still, it was a drop in the ocean. read more

If I could say anything it is find another company. Petro is all friendly to you when they want you as a customer then drop you when they don't want to have to deal with you. Dealt with Bob in the Warwick office and is always out of office and doesn't take phone calls. If you need him for something he never comes through and will terminate your contract whenever he feels like it. Here are some other oil companies that care for their customers Hope Oil 401.821.6294 Valley Fuel (401) 822-4430 read more

Read all reviews!!! This oil company is the worst in USA!!! They have them all over!! Stay away!! I had to get senator Reeds office to get the balance of my grant from them!!! The would not make a delivery!!! Horrible service!!!! read more

It used to be a good company when it was Deblois. Now it's poorly run and the customer service was terrible. For example we paid for a yearly cleaning but they said ' we can't come out for a 1.5 years" We jumped ship this year and are happy with Santoro Oil. read more

This is the note I wrote to them to (attempt) to finally end my relationship with them. I am paying my final bill today. Please do not contact me again. I have had an extremely frustrating experience with your company. I paid my bill in full last spring and requested that my account be terminated because I was moving to Portland, Maine. Since then, I have received monthly invoices with sums of $240 or $480. I have emailed and called several times to clarify that I was no longer a customer, and each time customer service seemed to have no idea why I was receiving these invoices or how to stop them. And now, the final indignity. I accepted a promotion to join Petro last fall. I paid all of my bills on time or ahead of time, and now I must pay you back the $100 from over a year ago. I do not approve of your practices as a company, and I hope you reform. read more

Customer service is lacking and the departments don't communicate with each other. Prices are steep. Techs don't always show up when they're supposed to. Will be switching to gas this year so we don't have to deal with this anymore. read more

So I have always lived in Rhode Island but never had oil heat. Recently moved to East Greenwich and got oil heat. Petro has excellent marketers, flyer after flyer in our mailbox.. finally signed up with them and bought a service contract as well. REALLY unhappy with the service so far and feel like all the effort was on the front end and the marketing. Even thinking about eating the cancellation fee because i am so frustrated. Yest one hour hold to make appt today for 8-12. No word today, on hold for an hour, someone comes on the line and says hold on check with dispatch and they throw us on hold for another half hour only to come on the line to start over. Do yourself a favor and look at someone else. read more

We have been a Petro customer since 1996 and have a full service contract. We had problems with out hot water driven heating system. I first called on 12/19/20, and although they sent someone the next day, he wouldn't come in the house because he "didn't do hot water heaters". He said that he would have the plumbing person call. After three weeks and a total of five calls by me to find out when they would get someone over, I still haven't heard back from them. I called again and wanted the email of a senior manager or a CX rep, but they wouldn't give it to me. Instead, they connected me to a very rude plumbing manager who insisted that I needed a new hot water heater without having someone come out and look at the system. When I mentioned that the furnace guy said that all I needed were new anodes in the tank, the rude man on the phone asked me why I would replace anodes on a tank that I was getting rid of. I never said that I would replace the tank without someone coming over to evaluate my system. This is not the way to treat a loyal 24 year customer. I am very disappointed. Nothing has been fixed or evaluated even after calling Petro over a three week period. What had happened to this company. read more

Very disappointed in Petro with their lack of transparency and their parts pricing markup. We had purchased their basic service plan in June 2019. At that time they came out to check the system and did some work and replaced an expansion tank. We called 2 weeks ago when the heat would not turn on. They said they would come out and it would be covered under the service plan. The service tech confirmed there was too much air in the system which caused a backflow leak. We had not used the heat since they had last serviced it so they must not have bled the air out the last time which caused this issue. He went out to get parts, but my wife was not told of any cost for parts, no conversation of what was needed to be serviced (or at least usually a tag is left on the boiler to show what was fixed and by whom), and no mention of a cost when he left. A bill came in and two Taco air vent coin vents were needed (pricing at Home Depot about $10 each) but we were charged $67 each and a Watts combination backflow preventer and feed pressure regulator (cost at Home Depot $92) but we were charged $666. No breakdown of parts cost vs install fees. I called when we got the bill, and the customer service rep was surprised that we had their basic service plan as he said, "it was not a good plan so we discontinued it recently" (we got the plan 4 months ago and had not been notified it was discontinued and it is still listed on their website as of this date as a service plan option). Even with their elite service plan, he explained the parts would not have been covered. I understood that but was surprised at the 400-500% price markup on parts. The rep said, "the availability of parts and installation would factor into the pricing" and he said "You could have installed the parts yourself to save cost". I asked for a breakdown of the parts cost vs. install fees and he started giving numbers, so I asked for them in writing. He wrote back a few days later saying he is "unable to find a further breakdown of the price of your repairs. What I have been told is that all work is done on a flat rate basis and is not broken down further." Further emails and requests to speak to a manager have remained unanswered. The service tech was not gone long so the parts were readily available locally, and it took less than an hour for him to install. Overall, Petro's pricing is very unethical, and that they would disparage their own service plan says a lot. It does not give much confidence in the company if they are not even confident in their own practices. Very disappointed by them not being upfront about how much the service would cost before going out to get the parts and then the huge markup in parts price, hiding what the costs are. I hope that Petro will see this and be able to fairly resolve this. If not, I will go to the BBB. read more

So for the second time in two years Petro has decided that they don't have enough trucks to make a delivery to my home before a snowstorm this will be the second time this has happened the same thing happened this time last year they were not able to make a delivery I ran out of oil during a snowstorm. What is the point of having automatic delivery if you can't make the delivery on time read more

Worst customer service ever. Way too much money to be spoken down to by their so-called service manager. Stay away! My story is way too long to explain. Go with literally anyone else and you will be happier. How do these people sleep at night? read more

Today is 1/7/2018. I have 2 oil accounts on automatic delivery. One account has been out of oil for 22 hours now, and my other is on fumes. I spoke to a rep at 10am, and was told I would get oil later today. It is almost 11pm, and no oil. I have been on the emergency line for over 1 hour each time listening to how GREAT PETRO is, and no one answers the call. My thermostat reads 24 degrees, and with 2 service contracts, no one cares.!!!!!! This company is just TOO BIG, and irregardless of what they say, THEY DO NOT CARE. Omer B. Coventry, RI read more

Hi Yelp, Even though you explain on your site with a video why some reviews are not recommended, it makes no sense that you chose to only display one star reviews. The "not recommended" reviews were mostly very informative and explained well many customers experience. The one star reviews were informative also, but your choice of display did not represent the overall experience of customers. As a site that reviews customer service you should review your own. Thank you. read more

Petro is HORRIBLE. Their pricing is OUTRAGEOUS at over 150% higher than the small local companies. Petro claims that you (the consumer) are paying a premium for their "Full Service." The service provided is not even close to the product they offer. If you're smart, stay far away from Petro and call the local guy for oil when you need it. Petro is charging over $3.55/gal as a variable rate and here is a pricing for their competitors: http://www.newenglandoil.com/massachusetts/zone6.asp?x=0 The only positive note that I have is that their service guys that come fix the burner are always very friendly and helpful. read more

My experience with Petro have been HORRIBLE to say the least. I had a water leak and my furnace cracked for close to a month. Though I signed up and have been paying up for a service contract with Petro I was left with no heat or hot water. I called soon as it happened and was told a sales representative named Ken was going to contact me to provide an estimate. It's been a month now and I still didn't get a resolution. The sad part about it is: they reached out to get payment for an oil they deliverered but has not been used due to a lack of furnace !!!! And they going after me for a prepayment penalty should I decide to switch to gas,mind you I sign up for the ceiling plan days before the furnace broke,not months!!! Where is the great customer service here???? read more

Just not the way to do business. My air conditioning outside unit was making a rattling sound. I set up an appointment to which I would be charged almost $100.00 for a service tech. to come out and identify the issue. The person came and was polite however spent about $20.00 before telling me it may be cheaper to replace the entire unit. I told him I would like a quote for repairing the unit AND replacing the unit to see which would make more sense. He stated he totally understood... took down all the parts information and told me I would get a call with quotes. I did receive a call.... to tell me they had to send a sales technician out to give me a cost to replace the unit. Sounded strange considering the service guy did not mention anyone else needing to come out to give a replacement quote and had taken down all the model information. Still, I went along and set up an appointment. 3 weeks go by before my next appt, I still had not received the quote to repair the unit but thought maybe the "sales" guy would have it. WRONG, he showed up and took down the same information on the unit the other guy had and said it would be about 9k he thought. Not exactly an exact quote.... he also said he could not provide the repair cost and to call the 800 number again. Well, I did and have been waiting for a "field" supervisor to call me back ever since. To this point, I have no repair quote and the only replacement quote I have was the "around 9k" the guy said when he was here. No official quote emailed or anything. Not even wasting time calling back customer service as all they say is "a supervisor will call you back". I thank goodness I am only out $100.00 to these people. I can only imagine if I would have hired them to do the job. Horrific way to do business read more

I wouldn't ever recommend anyone to use petro for oil service the highest most outrageous prices close to $4 a gallon. Oil prices private company for comparison $1.80 to $2.04 and for someone to come out and clean filters on boiler $150 is going rate. NEVER RECOMMENDING THEM! read more

My parents have been customers of Petro since the early 1970s. The automatic delivery service has been horrible recently. Early January of this year, the oil tank was empty, even though they are on a budget plan and should receive automatic delivery. Also, there is a credit on their account so it's not a billing issue. I called the business office many times and spent hours on the phone, only to finally receive oil 12 hours later. And remember, there's a credit on the account of customers with having accounts with Petro over 40 years and this is the service they receive- a 12 hour wait on a freezing day. Surprisingly, it happened again today. Unbelievable! Again, no problems on the account, it's just Petro didn't deliver...Again! The temperature is 20 degrees outside! When you call customer service, the representative is pleasant but no one can fix the problem. I'm seriously considering a change. It's time to say good bye to Petro after a long long business relationship. read more

I have been a Petro customer for over 8 years now, I am so happy with their service. Always prompt, clean and professional. I recently had an issue with my chimney cap and was happy to see that Petro also has chimney services. I called and was given an appointment within a week, the appointment happened to fall on a day that we were having a bad storm heavy rain and winds. I thought for sure they would have to reschedule, they came as promised and discovered the problem was much worse than we had imagined. The exhaust pipe from the furnace had actually detached from the chimney and prior company that had installed a liner had done it completely wrong. They installed a new liner, exhaust pipe and chimney cap that very afternoon in an awful storm. I was expecting a huge bill and to my surprise the bill was way under what I had imagined. I will be forever grateful for Petro and their high standards of workmanship. I highly recommend them. read more

Service is prompt...prices are way too high...you are held hostage by agreeing to buy only from Petro, or else you will be slapped with a fee of several hundred dollars for purchasing elsewhere during term of contract. read more

Horrible customer service even after several mistakes on their end. We will be looking for a new service provider when our contract is up! Buckle in kids, this is kind of a long story!! On Friday Jan 30th we had an appointment scheduled for our annual system tune up, an appointment we had to schedule back in Sept because they were booked up so far in advance. This was a few days after the first blizzard we had but our driveway was completely shoveled and salted down to the bare cement. We do have a narrow driveway with retaining walls but have been able to get a variety of work vans and trucks in our driveway with no issue before. Tony, the tech they sent out, called us from outside with concerns of being able to pull into our driveway. My husband went outside to help guide him in the driveway but Tony felt he was unable to pull in. We contacted our neighbor to get permission to let him park in her driveway which is wider then ours or he could have parked on the street. Tony instead drove away and we moments later had a voice mail from dispatch stating that our driveway needed to be plowed first and reschedule our appt. We immediately called back upset because time was taken off of work to be home for this appointment and the tech did not really make an effort to park his van. Per usual when you get a call center the first rep we spoke with wasn't able to do much and told us that the next avail appt wasn't until March!!!! We asked to speak with a supervisor who of course wasn't available at the moment but was told they would call us back asap. A few hours went by and no call, so we called back again. This time the supervisor was gone but this rep was able to reschedule us for 2 weeks out. We rescheduled the appt and requested again that a supervisor contact us because we were very unhappy with what happened. Flash forward 2 weeks and it is now Friday Feb 13, we never did get a call back from a supervisor and now our 8 - 12 appt window has come and gone and no one ever showed up. Call Petro again and the rep mentions that in the notes it states a supervisor called us. . . ummm nope! Also tells us that our appt for that morning was never actually scheduled! We again demand to speak to a supervisor and conveniently both supervisors are at lunch at the same time and we are told we will receive a call back in about an hour. This doesn't happen so we are forced to call back again and surprise. . . . no supervisors are available. We finally get a call back from a supervisor named David who was more interested in pressuring us to schedule next years appt for the summer now "so this doesn't happen again" instead of rectifying the current problem we are having. He rescheduled us again to today Feb 18th and assured us that a tech would be at our house between 8 & 8:30am this morning to do the tune up. Well it is now 9:30am and no one has arrived. My husband spoke with David again and apparently our appointment was cancelled, which we were never notified of, but he was going to reschedule it and someone would be here within the hour. We shall see. This is now the 3rd day that we have had to take time off of work for this appointment that they keep screwing up and all we've gotten is half-hearted apologizes. Up until now we had never had an issue with Petro and were content with our service but the lack of follow through and customer service has put a very bad taste in our mouth and we will be researching other providers to give our business to. We both have worked in customer service for years and were appalled at how this was handled and I highly doubt we will be renewing our contract with Petro. read more

After I posted my Yelp review I was contacted by a manager from Petro, then Jenna M confirmed the contact on Yelp. The response to my review necessitates that I give the details of the most recent situation with Petro, so here are the details: On January 24th, 2015 I noticed that my oil tank was below 25% full. Now, I have been contracted with Petro to be filled automatically based on my usage, but hadn't received a fill-up in a while. Since the weather reported that we were due for the first (which turned out to be many) major snowstorm of the year, I called Petro and asked that they FILL (that means make 100% full) my oil tank. The customer service representative verbally agreed that my tank would be FILLED at a price of $2.989 per gallon (mind you that is significantly higher than Petro's competitors at the time, with some charging as low as $2.20 per gallon, but I was contracted in and reluctantly accepted the higher price). I was told by the representative that my delivery would come within 48 hours, which it did. On January 26th, 2015 the Petro delivery truck showed up to make the delivery. I saw him in my driveway, starting to fill my tank, but I noticed he stopped rather quickly and began packing up. I went to check my oil tank and realized that it was not FULL as agreed upon. I ran outside to the delivery person and said that my tank wasn't filled and that the customer service representative agreed to fill it. The driver gave me a line of BS: "They said we can't deliver more than 100 gallons today due to demand." And he left. I couldn't care less about the demand. When you make an agreement to deliver something to a customer, you should deliver. If demand was so high, the customer service rep shouldn't have agreed to fill my tank. I let it slide. I had my oil so my house would stay warm and went out and bought an ELECTRIC space heater as well. Now fast forward to what prompted me to post my Yelp review. I received an "auto delivery" on March 6th, 2015. They filled my tank at $3.789 per gallon. No, that's not a typo. In less than 2 months, their prices were 27% higher and still exorbitantly higher than their competiton. I was outraged and called them to ask about their inflated price. The "customer SERVICE" rep, like the oil truck driver, gave me another lesson in economics and told me that was the legitimate price based on the metrics they used and that I was out of luck. Instead of letting it slide this time, I decided to post a Yelp review. I was tired of being walked on by a company that I give my hard-earned dollars to. Not surprisingly, Petro does seem to care more about their online reputation more than when a customer of 2 years calls to complain. The next morning I was contacted by a manager who told me that they saw my review and wanted to discount the oil due to my dissatisfaction. They reduced the price down to $3.41 or something per gallon. I was pleased with the reduction. I still overpaid for the oil, especially if you consider the fact that if they had FILLED my tank on January 26th as agreed upon, I would have paid the $2.989. But it is true, I am indeed happier to now only be overpaying by .42 cents a gallon instead of overpaying by .80 cents a gallon. Since loyalty cannot be purchased and I believe businesses should do the right thing at all times (not only after a negative online review is posted), I will thank Petro for reducing my bill for this month but will maintain my previous review of the company and how it treats its customers. If this company wishes to survive in the smallest state, in which word of mouth gets around VERY quickly, change will have to come internally, and from the top down. read more

STAY FAR AWAY! I never like to write negative reviews but this one deserves it. Petro is in the business of convincing customers that they are getting great value and protection by signing up for their service agreement contract. Then they fail to follow through with their promises and when you try to cancel the agreement you are whacked with ridiculous cancellation fees. Try to get oil cheaper elsewhere and you get hot with another $400 fee. They trap you and once you think you are free at the end of your contract, they deliver more oil that you didn't ask for and make you pay the ceiling price... Which by the way is supposed to be in case prices go way up, but they use it every time even when prices are low because "they don't go by market prices". When you tell them you no longer live there they tell you to ask the new occupants to pay the inflated price because they will use it. They won't price match. They won't come take the oil back. They said auto delivery is separate from the contract even though the tank was completely empty while the account was "overdue" from the service contract charge. If you have Petro and have chosen the auto pay option, go look at your charges. They only show you the last 18 months so you can't see first hand how they double and triple the price of the contract over a period of several years. I asked for my entire account history to me sent and they do not include any details, only payment history. Sleazy and manipulative. Stay local, go with a private company. Don't let these people take advantage of you. read more

Shame on this company and its ethics. The contract is a bait and switch. They will change their prices without notification even being under contract. To terminate the contract is a $400 fee. You're stuck, they know it, and not the type of company with these ethics that should be supported. There are other options and using our market forces through choice might...just might....change these greedy tactics. Shame on them. read more

I gotta add to the sourpuss ratings here. I travel for work, and that I can't help. Returning earlier this month, around the 11th, I called to schedule a boiler cleaning and tuneup. They told me the next available appointment was March 10, 2016. Yes, twenty-SIXteen. I expressed my sentiments, to no avail. It's like cable or FIOS, if you don't keep switching, you pay more, and the initial good service honeymoon period wears off quickly. The other major companies were about the same, though I have never been unable to schedule preventative maintenance until now. Checking the other reviews, I see I'm not alone, if that's any comfort. Should the system fail, due to lack of maintenance, when I'm away, and maybe cause damage, I bet they will try to wiggle out of it, as there must be some fine print. Should this happen, Petro will discover they are messing with the wrong cowboy....... read more

I spoke with an amazing customer service rep today in the Warwick office. Grace was respectful, patient and intelligent. She answered all my questions and I finally feel like I have a plan for our oil consumption. Thank you Grace. Your are an asset to Petro. Because of our conversation I will not be changing companies. read more

I have been a customer of Petro Oil for 5 years. I am on their monthly budget plan. Their prices are always on the higher end but was willing to pay that in order to have the peace of mind of the included service plan. HOWEVER, this year I have seen a different side to this company and will NOT be renewing my contract. With a monthly budget plan, they asses how much you should pay per month based on average usage and how much they decide you will use per year. I normally do not use enough oil to go over my monthly payments (I tend to get back a couple hundred at the end of each years contract), but this year I received a bill for over $1000!!! That is a BIG difference from receiving a few hundred back each year to OWING +$1000! So I call them immediately to see if I can work out a payment plan over the next few months to take care of that--not a problem they say, they will have me pay about $350 a month for 3 months. Well, they very next day the full amount of $1127 is taken out AS WELL as the agreed upon payment plan amount of $350!!! I immediately call them and have to explain my story in full to two different people, in between multiple long holds. Still not too worried at this point. They apologize, "don't know how that happened", and assure me the pending monthly $350 payments are canceled and I should disable auto pay on my account login "just to be sure", which seemed fishy and unprofessional. They cannot issue me a refund of the $1127 "because once it's processed they can't get it back", which is ridiculous BUT I'm willing to just pay it in full and forget about itbut at this point they OWE ME $350 for charging me full bill amount PLUS the agreed upon monthly payment plan amount! Promise me a refund to my account for that amount in "3-5 business days"...weeks go by and I call to check on it and they say they "do not issue refunds, would I want to just roll that amount into next years budget plan?" ABSOLUTELY NOT, now I see the scam unfolding...over charge, do not issue refunds, and force them into using it towards future payments. I finally get them to give me a check for $350 (which took days of calling, and explaining this whole story over and over again), and a month goes by and today I wake up to $350 deducted from my bank account AGAIN from them, even after disabling auto pay and my account info from their website!!! UNREAL! At this point we are up to $1837 they have deducted from my bank account, even after I've disabled all account info and authorization of auto pay on their website, and still no resolution. I went against my better judgement even after knowing their bad reputation in RI, lesson learned. Stay far far away from this company. read more

I called at 10am got a window for service anywhere up until 7pm.. that is beyond ridiculous especially since I paid 300 for a service plan. In addition to their robbery of oil prices. I called back at 2pm to see if i could get an update on the service time. I have been on hold 45 mins and no one has picked up. My house i now 50 degrees, I am currently home sick with pneumonia and have 2 kids and 2 pets. What a. I paying for? I could have probably YouTube how to fix this by now I am beyond livid with the lack of service. Just an update... was on hold for an hour and a half decided to call from a friends phone got connected within 25 mins. Associate put me on hold to contact dispatch 15 mins later came back on to tell me she couldn't get a hold of anyone and that my recent window time (7pm) was still valid. I will be canceling my contract with petro. They clearly do not have the appropriate panels in place to handle their customer load. This is how you lose loyal customers. My 3 years of money have meant nothing to them . read more

I have been a customer for over 30 years. I scheduled my furnace cleaning for November 2017. Took the day out of work and nobody showed up. Called customer service and was informed that the computer system had canceled the booking. I was then given another appointment the tech never showed up. I called customer service and was informed that the tech did come but nobody was home, another day out of work. I asked why he didn't press the doorbell, I have two large dogs who bark the minute they hear my front gate open. I now have a big sign above the doorbell with a down arrow that states "ring doorbell". The techs all carry cell phones but he didn't call....maybe he just wanted to rest and take a long lunch break, I was rescheduled again and this time they did show up. Today 1/8/2018 my tank went empty...The sad part is that I have automatic deliveries. Called customer service and was told I was scheduled for next week based on their calculations. Warren oil which was originally located in Providence on Allen's Avenue and acquired by Petro....since then the service has gone down hill and most of the older techs don't work for them any longer....speaks for itself. I will be shopping for a new oil company this spring. I'm lucky that I have to gas fireplaces in my home that at least provide us with heat. I also have a stand alone gas hot water tank that supplements with the furnace thank god. I only hope my heating pipes in the house don't freeze. It is now 8:30 pm and nobody has showed up since my call at 4:00 pm. Guess I should have expected this since their decline in service has continued to deteriorate drastically. Thinking of changing my oil fired burner to gas (at least it's always flowing with no refilling of a tank.) Best of luck if you want to sign up for their services.......Get everything in writing and signed by them.....otherwise be afraid.....be very afraid!!!!..... Alan B. Providence, Ri Just an addendum....it's now 10:30 pm....no tech has showed up and no-one has called me with an update regarding the above....Good thing the the temp outside is not going in the negatives.....Doesn't this company believe in good customer service by communicating with their customers who pay the bills for their paychecks and then some....... There should be some type of protocol in place regarding keeping the customer updated by the tech or customer service.....they advertise 24/7 service......but talk is cheap. I can't believe no-one in the company has not developed any type of protocol to insure that services, equipment, techs and customer service etc. are all on the same page..... This company will certainly be defunct in the next 1-2 years if they keep up on the very dangerous course they are traveling..... Obviously no one in the company has a brain to coordinate planning of their services and protocols to insure good customer service because lets face it they can't get their act together!!!!!!!!!!!!!!!!!!!!!! 1/9/2018 called this morning stated a tech would come today!!!! I'll see if this actually comes to fruition read more

I strongly suggest not going with this company if you are looking for a new oil company. My husband and I moved into a new house were the previous owner had Petro so we just stayed with them. Our second year into the contract my air conditioner did not want to work in the beginning of the summer. Petro sent a technician to my house. This is where all of the problems began. My air conditioner was about 40 years old mind you. The technician recommended filling the system with freon ( with no diagnostic test no leak evaluation. NOTHING.). Since the system was 40 years old the freon is old freon and it is $100 a pound. He put 4 lbs into my system plus a $90 service fee something ridiculous like that. The technician left and three days later, the air conditioner was blowing hot air again. I called the technician came out again. Thank God my father in law knows a little bit about air conditioners. The technician gave me a receipt for $650 to fill the system again with 5lbs of freon plus other fee. My father told him not to put more freon there is obviously a leak. The technician went on to tell him that the leak evaluation will cost more then the quote he is giving now. Why would I just keep filling with freon that makes no sense. I wanted to call and complain but my father in law was being nice and talked me out of it. Now I get a letter in the mail the second week in October explaining that my service agreement was over and we owe $210 for renewal. I didn't have a chance to call and cancel the renewal. I was contacted by Petro in RI on 11/8/2016. The gentleman on the phone was very nice told me there was no problem to not renew the contract/service agreement. He will let my branch office know that we are terminating contract and to refund my credit. On 11/10 i was contacted by my branch and the woman said that my contact is not over until the end of November and I will need to pay $399 for termination. I explained what i was told just two days before. She continued to cut me off and say I Don't know why he told you that you service is not ended until the end of Nov. and I am Due for a delivery. I am already in the process of getting Natural gas so another delivery cannot happen. Then she tried to sell be business to put in the new heater and air conditioner? I told her that I was not happy with the last service I received from them and did not want them putting in a new system. She once again cut me off and said well you still owe us $399 for the early termination. I was so frustrated with this company I actually am paying slightly more money going with Horizon services but they took care of me a lot better and offered a lot more then Petro ever did!! read more

I have been a Petro customer for 18 years. I've always been happy with the service and every time I've had a maintenance problem they have sent someone the same day or in the worst-case the next morning. I must say that anytime I've told them it's an emergency, for example it's winter, cold and we have no heat, or as in my recent experience, I have an active leak from my heating system, they have sent someone typically the same day if not within a few hours. Recently I had a very active leak which was threatening to flood my basement. A technician and customer representative Paul Perry were on site the same day. Paul and Bruce Crawford were able to put together a solution that would fix my problems and meet my needs going forward. Due to the age of my property there were limitations that had to be addressed and the project required some complex plumbing which was included in my installation price. They were very helpful with Paul returning to my property 3 times to make sure that things moving along correctly. Installation began the next day and the technicians didn't leave until the job was completed. The installation techs were professional and thorough and they left the Boiler Room cleaner and neater than it was before they started. I called the next day with a question and got a call back from Paul 10 minutes later. I'm very happy will the service and highly recommend it. read more

Petro just did a delivery (7/28/16) and charged me $2.99/gallon. I've spoken to them and they insist that this is fair market pricing even though all of the others in the area are charging around $2.25 for full service with 30 day net payment (can get well below $2.00 for COD pricing, even with full service). They wanted to give me a $50 voucher but at ~ 150 gallons and at least $0.74/gallon overcharge, the fair adjustment would be $111.00 plus stopping playing their pricing games where every time is an overcharge. All they wanted to do was argue with me that they weren't ripping me off and give me the run around. I'm done with them and warn everyone to stay far away. Anybody else has to be better. Loyalty means nothing to these people. Oh, and BTW, Their driver also came early, before 8am, opened the gate while I had my two dogs in the fence without looking to see if anyone was back there. One of the dogs ran out and the driver didn't bother to say anything. I didn't realize what had happened until I called the dog, he didn't come, and I heard the sound of oil pumping. I let the other dog into the house and ran out to find the one walking down the sidewalk. It is a miracle he didn't run into the busy highway in front of our house and get run over! read more