This summer, after 24 years of good service, our Lennox air conditioner unit failed. We asked representatives from several local companies to evaluate the situation, make recommendations, and submit an estimate to replace the unit. Almost all the representatives that contacted us noted that a failed compressor was the problem Another problem was that our unit was located beneath the roof in a third-floor attic. We decided to go with Continental Engineering, the same company that installed our unit 24 years ago. While each of the representatives was knowledgeable and courteous, it was Richard DiRocco from Continental Engineering that impressed us the most. Not only did he give us a reasonable estimate, but he also described how that unit on the third floor could be accessed and removed. Our min contact was Pam in the main office who made all the arrangements. When the day for the new units arrived, Roger and two assistants installed the new units. They were amazing. Before they removed the original unit, they put cloth over the stairs and other areas where they would be working. Everyone we dealt with at Continental was informative, helpful, and very professional. We look forward to many more years of comfort with our new unit. read more

terrible experience they not only steal things but they also lash out on their customers

Service provided by tech Isaeya was outstanding. Would highly recommend this tech. I give him an A+++++

Great field service. Very professional and courteous. Site team was very organized and polite.

Good morning Rich,   Just wanted to say "Thank You" for your great service. Everything is running great. Your crew was top notch. Clean Professional and good working people.   I have already passed on your name to a few friends and family interested in similar service.   I know it is nice to get positive feedback as a former business owner and Supervisor.   Much appreciated. A Happy and Healthy Holidays to you, your family and crew!   Sincerly,   Steven Rengigas read more

They repaced our central air system that had failed due to age. They did and outstanding job. Polite, technically competent and professional. read more

I recently had an air conditioning system installed and was so pleased with the process from estimate to finish. People were always on time, friendly yet professional. I would give this company the highest rating & will definitely recommend them to my friends. Pat Carlson read more

Top Notch Company I requested service and they came out same day because I had no heat Quality of workmanship was phenomenal. The cost to replace my furnace was very fair and the speed of replacing it far surpassed what I hoped for. The office staff that took my call really understood the urgency of my need and implemented the necessary steps. I highly recommend Continental Engineering. Debbie M Johnston RI read more

Stay away and find another company! Very poor customer service after units are installed. Never return phone calls and follow up with service. read more

Had no problems like other reviewers claimed, although I did have some difficulty in gettiing a call back mainly because they were down workers at the time. Did a thorough job of taking measurements and the only company that spoke of cubic feet, air exchange, location of vents, etc. Gave two estimates for splits and central. Fair price. Installers were very friendly and skilled, but not very efficient- took lots of cigarette breaks read more

I was extremely impressed and satisfied with the work that Continental provided me . In a little over a day I had a full central air system and a split unit installed . The workers that came we're very conscientious and ​. I would definitely recommend them anybody that needs a new system. read more

Great service. Arrived on time and completed replacing my HVAC system in one day! Explained everything they were doing, including correcting some existing issues. Great price too!! read more

I bought a very expensive A/C system from Continental. Later, an expert told me the system I bought was not a reliable brand (Lennox) plus the system was an overkill for my raised ranch house. The story doesn't end there. The system stopped working few times. The first time it happened on a weekend. But, they don't work on weekends. So, I needed to live in the heat for few days. The second time, it also happened on a weekend. So, we called an A/C technician to avoid the heat for few days. The technician told us what was wrong with the system and left. So, now Continental is voiding the warranty since someone else looked at the system. The A/C technician didn't do anything. He just looked at the system. I feel Continental is just trying to avoid warranty claims. DO NOT buy equipment from this guys. Spend a little more money and buy it from a reliable and trusted site. read more

If I could give zero stars, I would. I had scheduled maintenance service and the tech first came 30 minutes early and left without calling. Then he "added" me on to the end of the day and came 45 minutes after my 3 hour window. When he finally did show up, he came without a ladder and left without doing anything. When I called to complain about this, I was told I would get a return call which did not ever occur. FF two weeks, my thermostat went black so I called an independent HVAC company. When he went into the attic he found that the wire housing had caught fire. There were also papers next to it. Thankfully no further damage was done. Would not recommend to anyone. read more

Continental Engineering & Service - Fried wire housing with papers shoved next to it! - Heating & Air Conditioning/HVAC Near Me - Johnston, Rhode Island

I couldn't be happier with Continental's service. When Richard came out to do the estimate, he was professional yet also personable, and he explained a more expensive unit for one room but advised against purchasing it. He didn't try to sell me expensive stuff that I didn't need. When install time came, the crew called ahead, arrived on time, and got the job done according to the proposal. They also worked with me to find the best financing option for my budget. The system works beautifully. Excellent work for a lower quote than other companies. read more

STAY AWAY. MUCH BETTER PLACES TO DO BUSINESS WITH. OWNERS WILL NOT CALL AND WILL AVOID YOU. 2 years ago, they sold me a central AC system for $23,000. it was the most expensive they offered. I did not negotiate, rather simply said yes. Their install crew was fantastic. Fast forward 2 years. In February/March, I received a maintenance request by mail for $168.00 for annual maintenance. I sent in the paper, with specific instructions regarding a phone number change. I also marked "please call me to schedule an appointment". They cashed the check April 30th. No call. I then called their team in late May, early June to schedule. The woman who answered the phone in service could not have been more curt, and rude. I was actually wondering if I had called the wrong store, since Dave and the install crew had been so amazing. She challenged me writing notes on the maintenance slip I sent in. Something along the lines of "we got 200 of these and don't have time to read them". I politely scheduled my appointment for their team. I scheduled it on a Friday and took the day off. 8 am appointment. At 8:30, I naturally called. She was rude again and said "my guy called out sick. I TRED TO CALL YOU". I asked what number and she stated my old number. I told her I changed it on the form and she reiterated that you don't read them. I then asked why she didn't try email. She was stumped. She rescheduled AGAIN for a Friday, between the hours of 8-10. I called at 10 when no one had showed up and she was over the top angry. So much so, I called back and asked for a decision maker. Richard Sr., took my call once I threated that I needed to speak to a decision make, a manager, an owner, somebody. He told me he would have someone get to my house that day. She sent a repair tech, not a maintenance tech. My wife waited until 3pm and wasted her day because their team could change filters. The tech was empathetic and called back to the woman in service. She said "2 weeks is the best I can do". Their tech was even embarrassed. I then called Richard Sr. no less than 10 times and he would not take my call, nor return the call. The very nice young lady who answers the phone was embarrassed that I had to keep calling. No call from him and no answering the phone. The nice young lady was so embarrassed when I asked her if I was the big bad wolf that no one would call me back or take my calls. That is when Richard Jr. picked up. I asked him to call me back with the time the tech was supposed to come to my house because the woman only told us "2 weeks is the best I can do". He asked my number, allegedly wrote it down and never called me. When the tech came to do the annual maintenance, I informed him about programming zone 3 (PROMISED AT INSTALL). I showed him the thermostat that had been there since install. He came for annual maintenance AND DID NOT HAVE A MASTER FILTER! Why? Why would you schedule a maintenance visit, waste my time AGAIN and not have the proper filter on board? The technician was awesome. Very polite and patient. He had to call several time to have someone walk him through the process of adding a zone to the mother board. He did it professionally and I tipped him for his attention and care. So, I paid $168.00 and did not get yearly maintenance and then I get a bill for a thermostat I have had for 2 years. Sounds like the lady in service is trying to "get at me" for my complaints. I still do not have a new filter, never had an annual maintenance visit, and have a bill for a thermostat I already had in my house. STAY AWAY. MUCH BETTER PLACES TO DO BUISNESS WITH. read more

I gave this place a star because I had to. Three appointments - two cancelled by them the third a no show. I'll give them the first cancellation was reasonable. I called to let them no I could no longer wait after 45 minutes for an 8:00 AM appointment. Was put on hold for five and a half minutes. Asked if they would commit to an on time fourth try. Sorry can't commit to being there on time. I wish I could comment on the quality of the work. Unfortunately no one had made an appearance. read more

Very professional from beginning to end. The installation was great, very efficient, and COVID conscientious.

Install went well with no issues. They disposed the old unit and cleaned up inside and out. Were very respectful of my home when they needed to work inside. Very professional team. We use them for our home and our business. read more

There were no issues whatsoever with install. They showed up when promised, cleaned up when done. Very professional. I would recommend them to anyone...and have. read more

So, we had a problem with the heat reaching the first floor of our 2 floor condo. Had many cold nights this winter. Continental looked things over very carefully on the most recent service call. The owner Richard was very thoughtful about our options for repairs. Today Anthony was on the job. He took his time and did a solid repair. Im almost looking forward to a cold night. I would recommend. read more

Update: I had an issue with my system the first season operating(it was installed last fall). Called Continental for service... forced to leave message and haven't gotten a return call in weeks. So poor installation AND poor service. There should be a no star option for this company! read more

STAY AWAY. MUCH BETTER PLACES TO DO BUSINESS WITH. OWNERS WILL NOT CALL AND WILL AVOID YOU. 2 years ago, they sold me a central AC system for $23,000. it was the most expensive they offered. I did not negotiate, rather simply said yes. Their install crew was fantastic. Fast forward 2 years. In February/March, I received a maintenance request by mail for $168.00 for annual maintenance. I sent in the paper, with specific instructions regarding a phone number change. I also marked "please call me to schedule an appointment". They cashed the check April 30th. No call. I then called their team in late May, early June to schedule. The woman who answered the phone in service could not have been more curt, and rude. I was actually wondering if I had called the wrong store, since Dave and the install crew had been so amazing. She challenged me writing notes on the maintenance slip I sent in. Something along the lines of "we got 200 of these and don't have time to read them". I politely scheduled my appointment for their team. I scheduled it on a Friday and took the day off. 8 am appointment. At 8:30, I naturally called. She was rude again and said "my guy called out sick. I TRED TO CALL YOU". I asked what number and she stated my old number. I told her I changed it on the form and she reiterated that you don't read them. I then asked why she didn't try email. She was stumped. She rescheduled AGAIN for a Friday, between the hours of 8-10. I called at 10 when no one had showed up and she was over the top angry. So much so, I called back and asked for a decision maker. Richard Sr., took my call once I threated that I needed to speak to a decision make, a manager, an owner, somebody. He told me he would have someone get to my house that day. She sent a repair tech, not a maintenance tech. My wife waited until 3pm and wasted her day because their team could change filters. The tech was empathetic and called back to the woman in service. She said "2 weeks is the best I can do". Their tech was even embarrassed. I then called Richard Sr. no less than 10 times and he would not take my call, nor return the call. The very nice young lady who answers the phone was embarrassed that I had to keep calling. No call from him and no answering the phone. The nice young lady was so embarrassed when I asked her if I was the big bad wolf that no one would call me back or take my calls. That is when Richard Jr. picked up. I asked him to call me back with the time the tech was supposed to come to my house because the woman only told us "2 weeks is the best I can do". He asked my number, allegedly wrote it down and never called me. When the tech came to do the annual maintenance, I informed him about programming zone 3 (PROMISED AT INSTALL). I showed him the thermostat that had been there since install. He came for annual maintenance AND DID NOT HAVE A MASTER FILTER! Why? Why would you schedule a maintenance visit, waste my time AGAIN and not have the proper filter on board? The technician was awesome. Very polite and patient. He had to call several time to have someone walk him through the process of adding a zone to the mother board. He did it professionally and I tipped him for his attention and care. So, I paid $168.00 and did not get yearly maintenance and then I get a bill for a thermostat I have had for 2 years. Sounds like the lady in service is trying to "get at me" for my complaints. I still do not have a new filter, never had an annual maintenance visit, and have a bill for a thermostat I already had in my house. STAY AWAY. MUCH BETTER PLACES TO DO BUISNESS WITH. read more

Recently this company did some work in a condo complex in MA. They were kind enough to arrive and start their work at 7 in the morning on a Saturday. They were not careful to keep ANY volume down whether it was the loud banging and drilling against walls or loud yelling and laughing until the job was done. While walking around the building and grounds more talking and laughing were heard, I wouldn't consider this a big problem if it was at 7am on a Saturday! No consideration was given to the other tenants of the building. read more

Continental Engineering & Service - Heating & Air Conditioning/HVAC Near Me - Johnston, Rhode Island