excellent work and saved me money. needed surge protection on my heat pumps. installed a whole…read morehouse surge protector instead for less money

Had PM service done on A/C. My girlfriend was told the capacitor was dead and refrigerant, R410a…read morewas no longer approved by the EPA. Tech Alex claimed they aren't able to replace the refrigerant anymore. Said the unit was too old to be serviced and that the blower in the attic was corroded and needed to be replaced. Performed none of the required maintenance and gave her a quote for a new unit. $18,000. Keep in mind I do maintenance for a living, so I know a few basic things. I got home and looked up the refrigerant and it says you can still use R410a refrigerant, but new units can't be made using it. Lie #1 I opened the unit and did some voltage measurements to find no voltage coming in to the contactor. I checked the breaker. Was fine. Opened the Disconnect box and noticed the red service handle was set to OFF. I pulled it out, flipped it to ON and sure enough, the unit began working as if nothing happened. If the capacitor was bad, it wouldn't have come on. Lie #2 I opened the case on the condenser to find it had not been cleaned at all. I cleaned it. Vacuumed all the leaves and sprayed the coils off with a garden hose. I've heard this company has changed owners recently. Obviously, they don't have the customer's best interests in mind. I am pissed.

This summer, after 24 years of good service, our Lennox air conditioner unit failed. We asked…read morerepresentatives from several local companies to evaluate the situation, make recommendations, and submit an estimate to replace the unit. Almost all the representatives that contacted us noted that a failed compressor was the problem Another problem was that our unit was located beneath the roof in a third-floor attic. We decided to go with Continental Engineering, the same company that installed our unit 24 years ago. While each of the representatives was knowledgeable and courteous, it was Richard DiRocco from Continental Engineering that impressed us the most. Not only did he give us a reasonable estimate, but he also described how that unit on the third floor could be accessed and removed. Our min contact was Pam in the main office who made all the arrangements. When the day for the new units arrived, Roger and two assistants installed the new units. They were amazing. Before they removed the original unit, they put cloth over the stairs and other areas where they would be working. Everyone we dealt with at Continental was informative, helpful, and very professional. We look forward to many more years of comfort with our new unit.

terrible experience they not only steal things but they also lash out on their customersread more

This is a great company. I was in need of a boiler and I called them and they showed up right away…read morewithin an hour and on a Saturday they were extremely friendly and the price point was great . I recommend them 100%

We were having issues with our heating and hot water, they came out and assessed our situation and…read moregot our furnace up and running and diagnosed our hot water heater has to be replaced. Our technician was friendly and professional and explained everything to us! Not only were they helpful, but also affordable! I highly recommend KWIK P & H. (I'm bad with names, but I think our tech was named Tom!)

We've used Mr. Rooter/Greenwood Plumbing for over 5 years, never had a problem until this past…read moremonth. Our plumber was always the same person, he's done every major plumbing project in our House of Perpetually Broken Everything. In July we started having loud banging sounds from our heating system that was installed a couple years ago, I requested an appointment by email and was given a day/time so I wrote back to confirm. Apparently the Operations Manager that I was emailing with did not see my confirmation email so no one came. When I wrote back she offered another date/time that I confirmed again, no problem. New plumbers came out, had me run the water for a while, installed some kind of gauge on the system, they flushed the system somehow, showed me what to look for in the new gauge if it starts making loud noises again, and said it needs maintenance but that the plumber we normally work with would call me to discuss it later. They are saying it wasn't maintained last year while our normal plumber was there doing two different jobs here and while I'm reasonably sure that's not true, I do know it's due for maintenance this year so I'm not sure why that matters since it's currently having a problem that it needs to be fixed, not maintained. So anyways, I was told the plumber we usually have was out on a call and would call me later to talk about whether the maintenance was or wasn't done last year. Which is fine but I'm not even why it really matters because we were told by that plumber on his first time doing the maintenance that it's a brand new system and doesn't really *need* to be done every year. But in any event, no call back which was fine, no big deal since I figured I would just call if there's a problem again with the numbers from the new gauge to help indicate what the problem might be. I am not sure why if maintenance is recommended that it wasn't just done that day if that would fix the problem or why it wasn't suggested to schedule a different day if they needed more time or something, either one of those options would have been fine and I knew it was due for maintenance which I had mentioned in my first email to them to schedule this appointment. Again, none of that was really a big deal, at least for us anyways, as I work from home so repair/maintenance can be scheduled any time pretty easily on our end as long as I had a heads up. So it's now a month later, there's been unusual sounds when turning on the water but no loud grinding or vibrations through the floor like before until this weekend - the very loud banging has returned but there is no change in the new gauge. I left a voicemail today so there wouldn't be any miscommunication in scheduling again. I was called back from a blocked number saying that we were being fired as clients and would need to go elsewhere for service. I was genuinely shocked so asked if that could be elaborated on why and she said that I misrepresented something during the last visit to our house and that I'd need to find a new plumber. I asked if that could be explained what the something was and she just said they couldn't be our plumber anymore. So based on our last two interactions with Mr. Rooter/Greenwood Plumbing I have no idea what is causing the issues with my relatively new heating system they installed because it wasn't discussed by the last technicians other than "maintenance is strongly suggested" but no offers to actually schedule that service or fix the problem and I now have no idea why we were fired as clients. We have seemingly went from recommending them all the time because we had great experiences with the usual guy, to all of a sudden not being able to refer anyone we personally know, our neighbors who get frustrated with our very nice but forgetful neighborhood plumber that has a habit to not show up on time/ever, or any of my husband's real estate clients or other realtors looking for reliable plumbers to them.

I have been a customer of Greenwood/Mr. Rooter Plumbing for decades and wouldn't consider using any…read moreother company. Each and every employee is polite and friendly. The technicians are skilled and knowledgeable. I highly recommend this company.

These guys are truly incredible. Called them for a non-urgent repair, they were there the next…read moreday, on time for the appointment. Their guy Don was super knowledgeable on Navien furnaces, and pointed out all the shoddy workmanship of the original installer. The original installer (another company) was awful. Don fixed it, and went above and beyond. Reasonable prices, but extremely honest.

We had some major plumbing work on an old furnace in an old church building. Pat came out (when he…read moresaid he would) to give us a quote and sent me the quote when he said he was going to send it. He then came out to repair the system on time - with no drama or excuses. Work was done professionally and at a reasonable price. THANK YOU DIROCCO PLUMBING!

The owner came and helped my family when my dad was sick and we had frozen pipes. They didn't even…read morehesitate and came late one night. I recently needed a new water heater and didn't even think twice about who to call. They came right out and replaced it, and took my old water heater away too! I recommend them to a friend when they had an emergency and she was 8 months pregnant, and of course William J Riley came through and fixed the problem! Great prices and great people. Very trustworthy in the house too.

I have used William J. Riley Plumbing and Heating for 15 years since purchasing my home. They are…read moreEXCELLENT! They help trouble shoot simple things over the phone and are quick and responsive when someone needs to come out. I had a an emergency today (my heat went out), a Saturday, and the on call technician (Anthony) came out quickly and was very thorough in checking everything out and ultimately found the problem. The house is now heating back up. I had a similar emergency years ago when my water heater burst and they were equally responsive and helped me also get a clean up crew out. Even for routine things, I have been so pleased. Their work is excellent and their pricing is fair. I cannot say enough about the company, it's service and the entire team!

They guys are fantastic! They provided exceptional communication, very professional advice and…read morehelpful recommendations. We need to have the water filtration system replaced and they explained the process thoroughly.

I scheduled a service call for a boiler issue that was causing a loss of hot water. The tech came…read moreout, reset a button on the boiler, and left without identifying the underlying cause of the problem. The technician's only action was to reset a button on the boiler. No root cause was identified, no diagnosis was provided, and the exact same problem returned shortly after the tech left. I called back immediately and only receptionist would speak to me and said nothing could be done as it was the weekend and no management was available....UNACCEPTABLE. As a result, my household was left without hot water for the entire weekend! What is MOST frustrating is they charge a non-refundable diagnostic/scheduling fee and state that the purpose of the visit is to inspect, diagnose, and provide solutions. I expected a professional diagnosis and repair, not a temporary reset that failed almost immediately!

Total Comfort has done a fantastic job whenever we've needed service or an upgrade; at the time I…read morewrite this, it's been about 6 years. An extremely thoughtful senior tech works hard to diagnose issues (for a system a different vendor had installed), and their heat pump team did a terrific and frankly very professional job. I find myself recommending them over and over to people in my town.

Cost $100 just to have them come out, but that's the only negative. They came to repair my AC unit…read morethe next day. They gave a 2 hour window for my appointment and the guy came by 20 minutes into that window. The service was prompt and efficient. The problem was easily fixed and thoroughly explained to me. I'd definitely use them again.