Ginger is wonderful! I have a 13 yr. old (whom I've had for…read more1 yr.) mixed breed rescue pooch who looks pretty gnarly due to age(and lack of care by her original owners) But after a de-shed, nail file, brushed teeth...my adopted senior baby, "Lou" looks younger and happier. Her fur is much improved. I imagine she also feels more comfortable now as my daily brushing and sponge baths just weren't cutting it. I did forego the perfumes since dogs have a 50,000 times stronger sense of smell. I'm quite sure they don't like perfume. Looking forward to returning.

Just dropped in to get a harness for my cat, and I wanted to give employee Jessie a huge shout out…read more She saw my brother and I looking at a cat up for adoption and showed us how to open the cage to pet it. She even offered us her knee scooter to sit on, so the cat could climb on our lap. She was very personable and really made the experience. She asked about our cat and then explained the return policy without us having to ask. She's amazing! Thanks Jessie!

We couldn't be happier with the boarding and grooming services at PetSmart! We have both a golden…read moreretriever/lab mix and a poodle, and finding a place that excels at both grooming and boarding can be a challenge--but this team hits it out of the park every time. We keep our poodle "doodle-y" looking and don't like it when he gets a true poodle cut (iykyk), and the groomers always do an incredible job listening to what we want. Our pup looks adorable after every appointment! I reviewed boarding before in a previous review, but as always, the staff is welcoming, attentive, and treats our dogs like their own. When we pick them up, they are happy, healthy, and tired in the best way possible. Highly recommend PetSmart for anyone looking for trustworthy grooming and boarding services. The staff truly goes above and beyond for our fur babies! Tip: if your dogs have never been boarded there, try the "day camp"first! That's where they play when boarded, too.

PetSmart on Sawmill Road is a typical big box pet supply store. They offer services to pet owners,…read moreincluding some veterinary services, and here you can purchase a variety of foods supplies, bedding, materials, and many of the things you need to keep your pet healthy and happy. There are a wide variety of items, and foods, and treats that are regularly in stock. Toys, leashes, training, aids, and grooming supplies all are readily available. you can also find food bowls, water dispensers, crates, and carriers all available for purchase here. Ample parking is available in front of the store, and carts to help get the things that you purchase to your vehicle efficiently.

Started to take my little puggle this year for her nails and highly recommend it to others. The…read morepeople were friendly and helpful.

I recently stopped shopping here…read more My vacation was disrupted for over an hour overlapping two days over the need to cancel / reschedule an appointment that was to occur over my vacation time... an appointment that I had canceled / rescheduled before leaving town but had not been fully addressed by Mutts & Co Grooming. I was told that even though I had grooming appointments booked for the remainder of the year that my July appointment could not be booked because I did not have a method of payment stored within their new online booking portal. Storing a form of payment on an online booking portal is not something I would ever do and did not appreciate the effort that Mutts & Co put into trying to convince me otherwise during my vacation. I was away for five days. I was interrupted during two days of my vacation over this matter. The unfortunate part of this story is that Savanah is amazing at grooming my fur babies; however, I will not place a method of payment within their online portal. I now need to make alternative arrangements for grooming which is not at all appreciated. Life is busy enough without arbitrary and unplanned side quests. Mutts & Co does offer a variety of healthy products for cats and dogs. They are good about assisting you to the car with large orders or even assisting with curbside pick up. However, all of the products that they carry can be gotten through online retailers. My only other complaint is that they continually store the shopping carts on one side of the store and shopping baskets on the other side of the store. Their shopping carts require the use of a shopping basket too as items fall through the shopping cart when used alone. Disabled persons have a hard time traveling to each side of the store to collect a shopping basket and shopping cart. I would point this out each time and would return to the same set up the next trip.

Daniel was an amazing help assisting us today! We got to see so many cute animals and he helped us…read moretremendously. We had an amazing experience and he helped us a lot! Thanks Daniel!!

Avoid Bread Financial/Petland Financing - Predatory Interest Rates…read more I am writing this to warn others: Never, ever use the financing system at this location (Petland) to buy a pet, no matter how much you fall in love with the animal. The financial arrangement is nothing short of a scam. Say a puppy was priced at $6,000--already an insane amount--but the financing option makes it far worse. The Trap: They are using Bread Financial (often through Comenity Capital Bank) with interest rates ranging from 35% to nearly 40% APR. Example: Total Interest = $6000 × 36% × 5 (yrs) = $10,800.00 End Balance = $6000 + $10,800.00 = $16,800.00 IF YOU ONLY PAY THE MINIMUM IT WILL BE EVEN WORSE DO. NOT. DO. THIS!!!! This is predatory lending that tugs at your heartstrings to make you ignore the fine print. Employees make it sound like a great, manageable deal, but it is a horrible, exploitative scheme that preys on people who may not be able to afford these prices outright. These shops, often connected to puppy mills, should not be allowed to operate this way. It is a shame that they are making massive profits off the misery of both animals and consumers. Do not use their credit system.

Long time customer. My dog Toby is always happy to visit. Customer service is always excellentread more

NEVER ORDER ONLINE FROM HERE - I placed an order online, at the payment portion, I got the infinity…read morecircle, no confirmation # or any sort of affirmation the order was successful. I started the order again but was unable to place as now one of the items was out of stock. I placed the order with Hilliard store, went through fine. Next day I get a call from the Delaware store, they billed me and could not (or would not) credit the amount billed. It SHOULD have been removed when the "order" was not picked up within 2 days - still charged and have to dispute with my credit card company.

it is HORRIBLE for thepets they are selling. the Guinea pigs are stuck in a locked aquarium and…read moremost are alone which has been OUTLAWED in sweden because it's cruel. they are social creatures! not to mention the prices that ensure they are stuck in their hell longer. PetSmart please stop the cruelty!

We typically use them for grooming purposes so that's what I'm reviewing. Prices are comparable…read more It's always easy to get appointments when I need them and our dog comes home clean and happy.

Went to this PetSmart a few months ago, and found a female betta that was missing an eye…read more Thankfully it looks more like a birth defect and not an injury. After showing a staff member I'm pretty sure she had no idea about this specific fish and its deformity. And after we proceeded to the checkout counter she told us we could instead adopt it (take it for free) despite the fish being displayed at full price previously. Firstly I want to thank the worker because her offer showed that she cared for the needs of disabled animals. But secondly I wish the workers had more care for their animals, like atleast knowing they exist instead of just marking them at whatever price they're told, sitting them on the shelf and never giving a second glance. Lisa (the one eyed betta) is alive and well. I put a photo of her today

We purchased our first cockatiel from this PetSmart one year ago, and she is still healthy and…read moredoing very well in our care. We currently have two healthy cockatiels at home and take caring for our birds very seriously. Recently, we purchased a budgie from this location. Sadly, the bird became sick and died only 13 days after we brought it home. This was heartbreaking, especially for my wife, who had already become attached to the bird. We informed PetSmart about what happened and received a replacement budgie according to the store's policy. Unfortunately, we soon became concerned that the replacement bird was not healthy either. After losing the first bird, we did not want to wait until something worse happened, so we responsibly returned the second budgie while it was still alive. When we later tried to purchase another budgie, the store manager refused to sell one to us. What bothered us most wasn't simply the refusal. It was the way the situation was handled and the implication that we were somehow not responsible bird owners because we had reported the first bird's illness and returned the replacement bird. I repeatedly asked the manager to explain the specific reason for refusing the sale, but she would not give us a clear reason or put the reason in writing. I directly asked whether we were banned from purchasing birds from PetSmart. She said no and instead told us, "We just don't want to sell the bird to you today." We even offered not to return the new bird because we wanted to make clear that we were not trying to abuse the return policy. The answer was still no. I absolutely support PetSmart refusing an animal sale when there is a legitimate concern about an animal's welfare. But if management believes a customer is incapable of properly caring for an animal, they should be willing to explain what that concern is. Instead, we walked away feeling as though we had been blamed for what happened without anyone explaining what we supposedly did wrong. That was particularly hurtful because our first cockatiel came from this exact same store one year ago and remains healthy in our care, along with our second cockatiel. My wife was already extremely upset after losing the first budgie. Having our ability to care for birds implicitly questioned afterward made the experience considerably worse. I hope PetSmart management reviews not only how this situation was handled, but also the health history of the birds being sold at this location. We are not claiming to know what caused either bird's health problems. We simply expected our concerns to be taken seriously and to be treated respectfully rather than made to feel like irresponsible pet owners without being given a clear explanation.

Stopped in while looking for fairy doors (Dublin has a fairy trail, a fun kid activity that pulls…read morepeople into stores.) Good selection, interesting items. Some creepy ones like rabbit heads. Friendly owner. Worth a visit if you have pets.

I am an either I like ya or I don't guy. You better be a good human and it better be obvious. I…read morefound what I guarantee will be a very unique opportunity for dog and cat humans with a solid man and his remarkable healthy product line. I believe that WILL HAMMOND has probably given his soul to become an entrepreneur. I'm sure his heart followed his baby, Rye, to Canine health. PET WANTS was chosen to fulfill Rye's needs and wants thus PET WANTS COLUMBUS WEST has been birthed. I met Will and PET WANTS at the St. Marys German Village Christmas Market and of course I was aggressive and pushy wanting to know what PET WANTS WEST COLUMBUS is all about. I will describe what I learned is that PET WANTS COLUMBUS WEST is all about optimum health through all-natural higher quality products. Dog and Cat needs and wants will be met when you give PET WANTS COLUMBUS WEST your disposable income in caring for and protecting the health of your pets. Petwants.com/ColumbusWest 614-559-4664 I came home w my first purchase the night I learned of PET WANTS COLUMBUS West. My two babies knew I had something for them before I took product from my sack. I'm definitely transitioning my Hill's prescription food ordered through Chewy for what Pete and Heidi want and need.

What a wonderful surprise to walk out of Old Bag of Nails in Westerville, OH where my wife and I…read morehad just finished lunch and discover a store we thought was gone still existed. I'm talking about a favorite pet speciality shop, Captivating Canines. (See pictures) For about a year we'd noticed that the store was no longer at the corner of Main St. and Westerville in downtown Westerville. We were saddened to see it go because it had been a favorite shop to pick up unique Christmas and birthday gifts for pet owner friends and family. So, when we walked out the back door of Old Bag of Bones, we could see this new shop and decided to check it out. Ron, the new owner had bought the store but relocated just a short distance down Main St. Although he told me he wasn't a huge "BUCKEYE" fan, I was willing to forgive him of that small indiscretion as we continued to talk about the store and new inventory he had on display. He was very gracious and allowed us to walk around and take pictures of him and specialized, fun merchandise he had in the store to share with you. It is a very relaxed environment so you can casually take your time to look around. Many items are marked down 50%. I was equally impressed and appreciative that the shop was designed to be handicap friendly with ample aisle space that allowed me to take my walker to any place I wanted to go.

We try to shop local when we can and we love going into this unique little pet supply store. It's…read moreright down the brick road next to Old Bag of Nails in Westerville. Every time we go in Captivating Canines, the owner is so friendly and helpful. We have a puppy and go there for most of his basic needs and some more we didn't know about. Today we had to get his second collar and a new harness. They have a great selection of bright and colorful and fun designed collars and harnesses. We always come away from there happy and in a good mood. Such a sweet little place. It's fun to shop in and not overwhelming, like the big pet supply stores. Definitely make a stop, it's fun just to stroll and I guarantee you'll find something unique!