Recently, when my front brakes gave out, they got my car in and brakes replaced the same day! the…read moreManager even drove to my home (30 minutes away) to pick me up and take me to the shop to get my car! Who does that anymore? I checked prices with 3 other Cadillac businesses that did brake repairs/replacements and Muffler Man beat their prices by almost $100. Great customer service and price...it doesn't get better than that! One last thing, I did read and discussed the reviews before I scheduled an appointment and was told this shop has been under new management for the past year. Certainly, my experience was much different than others had in the past.

Left me stranded without a vehicle twice when they couldn't fix it before closing. Both times I had…read moreto call off of work, costing me an additional $1200. The first time was understandable, the rotors were not coming off without persuasion. The second time? I made my appointment weeks in advance and first thing in the morning to avoid being stranded again. When I got there they asked me if I brought my own parts...... They then had to wait until after 2pm to get parts, and could not replace the ball joints before closing. Completely self-inflicted. I've been going there over a year now for oil changes, but never again. ​

Our car had a screw in it and of course that lead to a flat tire. We needed someone quick because…read moreit was the weekend of Easter. We called Spears and they came and towed it to the Tire Factory in Traverse City. They were at our house within the hour. The tow truck driver was kind and timely! Highly recommend them for towing!

HORRIBLE communication from employees and rude after questioning service and or quality of…read morevehicles. Wouldnt recommend.

Thank you for taking the time and energy to help us out. I apologies the other dealer brought you…read morein the middle of everything and tied up your shop for two weeks. We will definitely be back to your repair shop once we find a new truck to buy.

I bought a used pickup from them. The positives- wound up with a fair price on the truck, the…read morefinancing was fair/friendly and organized, and there was good communication up until the day of purchase. The negatives- they lowballed the offer on trade in and were very rude in negotiation. Further when it was discovered that the pickup's navigation wasn't working they refused to alter the price, or fix it, but rather just clung to 'we didn't say it worked in the listing' (it was a $150 fix, and you show pictures of the navigation/SD slot). Said that service would remove the nail that was discovered in the tire-didn't. No tour of the truck or it's features. All in all I'm happy with the truck, however, the experience and the customer service stood out for being so negative and adversarial. Having bought used cars 4-5 times Over the last decade I can say this was the worst customer service of them all.

Towed my car to Auto Zone. I bought a part and he took it to his shop and let me fix it there…read more Great guy! Went out of his way to be a help to me. He had nothing to gain from it, I had never met him before today. I highly recommend Kyle, and Northern Towing. Keith

EXCELLENT! FRIENDLY! FAST! REASONABLE PRICE! We were driving through Cadillac from Sleeping Bear…read moreDunes to Southfield. Our wheel came off the van. Had a van full of kids and my wife sitting on the side of the road on a holiday. Originally called a different service in town and they were not polite so we called Northern Towing. Was so friendly we chose to use them. It was the middle of the eve and heavy holiday traffic, very dangerous to be broken down on the side of the road with a van full of kids. The fastest tow I have ever had. Called and 16 mins later he was there with a flatbed and ready to help us out. Then later the next day needed them again for helping to get into our van. Showed up in 6 mins! Best towing service we have EVER had! Friendly, courteous, and extremely kind and helpful!

Cadillac Tire Center ROCKS!!!!…read more Last week I took my car to Cadillac Automotive to get an oil change. When they do an oil change they do an inspection. They told me that my lower ball joint needed replacing which caused two of my tires to be worn...one so bad that the threads are almost coming thru, plus it needed an alignment. All this would come to $325.00 So I bought the part from O'Reilly's Auto Parts in Cadillac for $23 and had a good friend of ours that is laid off from his job but works on cars on the side and he put the car up on the hoist and could not find a bad ball joint anywhere, that it needed an alignment for sure but none of the tires were bad..a little worn...but did not need to be replaced as of yet. I called Cadillac Tire Center this morning and told I needed an alignment. They took my car back and and low and behold...No lower ball joint issue...and no tire issue! The alignment cost $39.95! You know that I will be going back there!!!

Kept me on the phone for 15 minutes then hung up on me. It only takes 3 minutes to check if you…read morehave anything in stock for my truck. Better to buy tires on Amazon rather then deal with these guys.

These guys are the best ... Very quick and competent I came…read morein with a muffler issue and they were quick to check it and it was an easy fix that they did promptly and efficiently. Good people.

Whenever I need urgent service, Chad and company are always there for me! Great service, fair…read moreprices, highly recommended.

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

Well we were moving south, and our high pressure fuel pump went out. They gave us a quote and a…read moreday, and we so kind about everything. We were stranded and they let us park our trailers there while we found a motel for the night. When they gave us a quote and a date we gave the go ahead. They were aware that we were not at home and got our truck done a day earlier than they said! Answered every question, and we had a lot. These guys are really great, and such a breath of fresh air compared to the other shops that I've been to in the past.

I was looking specifically for a unique car with limited available inventory across the whole…read moreUnited States. Godfrey was one of approximately 20 dealerships I contacted regarding their inventory, but was by far the most communicative and polite. In addition, they also had the best pricing available in the country by a considerable margin. On that point alone, and based upon my experiences up to that point with some other dealerships, I would have been willing to put up with substandard customer service. However, I was pleasantly surprised to receive quite the opposite. I'd like to specifically recognize and thank Jared Hurlburt for his exemplary service throughout the process. Despite my being one timezone and 800 miles away, my experience with Godfrey may as well have been that of a them being right down the road from my house. Jared was prompt and patient in answering each and every one of my NUMEROUS emails and voicemails, and walked me through the process, including arranging for delivery of my new car to Kansas City. I've owned over a dozen cars, and none have had a purchasing process so painless. Eight hundred miles away or not--when the time comes to replace my wife's van, I'll definitely be giving Jared and Godfrey Chevrolet a call.