Very helpful kind un intimidating. Easy process efficient!!…read moreChanged portfolio to this broker.

Woah...what a disaster. Called looking for a home insurance quote today and spoke with…read moreAgent-Daniel. Answered all his initial questions, and then he demanded I give him how much I was currently paying. Mind you this was before he even asked me any details on my home or my existing policy levels. I told him that what I was paying was irrelevant to providing me a quote...he said it was their policy to only provide quotes to people that tell them how much they are paying....what a joke. Such a disappointment...

Great experience with prompt replies and clear explanations. Michelle was fantastic explaining how…read moreElite coverage matched or bettered mine at a lower cost. Very glad I did this. Company and products are top notch. Steve Hudson

I've used Elite for all my insurance needs for over 10 years. They are fantastic. They've always…read morefound the best insurance for my cars, home, and umbrella.

Just switched my auto insurance today and I couldn't be more excited for the rate I was offered!…read moreBasically $60 cheaper than what I was paying with my other insurance company. Luis Alvarez assisted me with the process over the phone and was extremely professional, considerate, and knowledgeable with my questions/concerns. It's easy to switch when you have an awesome representative working for Geico!

Nothing against this office specifically but Geico in general is horrible! Rates go up for no…read morereason. The drive easy app is a joke and just an excuse for them to raise the rates every couple of months.

Absolutely a 5 star rating for April Parker of State Farm Insurance! I found myself insurance…read moreshopping after I received my renewal rates from my current insurance company of over 10 years. A friend referred me to April & she was one of 5 different companies I got quotes from. April not only followed up in a timely manner over the next few weeks, she wasn't pushy and was available on the phone, email or in person if I had any questions. Her professionalism was noted and appreciated as I researched all the numbers and compared coverage. April and her husband own the agency and are in my area which is another nice feature, the personalized touch of customer service is huge in my book. April reviewed the coverage in detail with me and what to expect should an emergency arise so there are no surprises, greatly appreciated. We were pleased to have gotten better coverage at a lower rate with April Parker /State Farm and would recommend her to review your current policy. Thank you April and we look forward to a long term relationship.

Peyton and his staff are awesome!!! Great service and saved us a boatload of $$?? Thank you!!!read more

I very seldom call Jason Thorpe ,but when I do call I would like to talk to someone in the office…read more I bought a new car and needed to take a car off and add a car. Luckily with Allstate you don't rely solely on Jason's office. You can add cars with the customer service line of Allstate. I have my homeowners insurance with Allstate, a different agent anytime I call that agent if they don't answer I leave message within an hour they usually call back. Big difference between the 2 agents. Maybe I just need help when they are never open or just bad luck.

Mr. Thorpe is a very good listener and understands family's needs regarding Insurance....I highly…read morerecommend him for all Insurance needs

Dave quoted me one rate and when I got the bill the rate was higher. I let it slide. Then I got my…read morebill for the second six months and my rate went up again. Dave researched it and said it was due to one towing incident which was two years ago and Safeco just figured it out and jacked up my rate. This is called bait and switch. Buyer beware...Dave quotes you a low price to get you in the door and then they raise it on you.

Jerimiah made my experience AMAZINGLY wonderful. I've been with Jackson for a few years but when my…read moreson turned 16, I needed to make changes to my policy. Jerimiah checked 19 different companies to help us get the best rate possible. 19, can you believe it? He was very responsive to my needs and was super quick to respond to my questions. He guided me through he process and while I was stressed a bit during the car shopping process, Jerimiah helped make the insurance part of the process stress free.

I am a retired (35 years) 71 y/o and am , humbly, considered a sophisticated business person …read more... CEO Fortune 500 companies etc. my wife of 49 years and I have multiple residences. This is second review I have ever made in this forum.... It is unsolicited. Pam Johnson and her team are some of the finest people I have ever met professionally. Pam is clearly a very effective leader ...her staff/team or uniformly professional, upbeat, knowledgeable, friendly, patient... I sense they would be assets to any organization with whom they were associated. In their world, they are the ATeam. GJH

STAY AWAY FROM PAM JOHNSON STATE FARM. I have been a State…read moreFarm customer for more than 20 years. I currently have approximately a dozen personal and commercial insurance policies with State Farm agents across three states. I have extensive experience dealing with State Farm agencies, which is exactly why my experience with Pam Johnson State Farm stands out so dramatically. I discovered that my auto insurance policy had lapsed and that I was no longer insured. I had not realized that I was without coverage. Anyone who understands insurance understands the seriousness of discovering that you do not have the coverage you believed you had. This was not a minor inconvenience or a routine customer service matter. What happened afterward destroyed whatever trust I had left in this agency. When someone from Pam Johnson State Farm called me, she opened the conversation by saying she had a note that I had "questions about my policy." Questions? I had discovered a lapse in my auto insurance coverage that I had not realized existed. Reducing something that serious to a customer having "questions about a policy" told me a great deal about how seriously my situation was being treated. When I expressed my dissatisfaction and told the agency that I was done with them, the response I received was: "Okay, bye." I'll let prospective customers decide for themselves what that response says about the level of concern and professionalism they can expect when something serious goes wrong. And this was not simply one unfortunate interaction with a staff member. I have personally dealt with Pam Johnson herself. My direct interactions with Pam when raising serious concerns only reinforced my decision to leave. Rather than characterize her behavior with emotional labels, I will simply say this: after speaking directly with the person whose name is on the agency, I no longer believed my experience was merely the result of an employee providing poor customer service. I originally wondered whether Pam Johnson State Farm had simply grown too large to maintain good service. My personal experience with Pam Johnson changed that opinion. I also have an unusually strong basis for comparison. I have other State Farm agents handling my policies in other states. The difference in communication, professionalism, and the way serious concerns are handled has been remarkable. So let me be very clear. This review is specifically about my experience with Pam Johnson State Farm. Insurance is easy when everything is going right. You learn the value of your insurance agent when something goes seriously wrong. That is when communication matters. That is when professionalism matters. That is when trust matters. Pam Johnson State Farm lost mine. After more than 20 years with State Farm, approximately a dozen personal and commercial policies, and experience with State Farm agents across three states, I would not trust Pam Johnson State Farm with my insurance again. I am leaving this review so prospective customers can consider my experience when choosing an insurance agent and, hopefully, so this agency takes a serious look at how customers are treated when something goes wrong. Things are good until they aren't. Choose your insurance agent accordingly.

Trustworthy company that works well with me. Always on the ball to make sure everything is running…read moresmoothly so I don't have to stress about whether or not everything has been taken care of. Very happy!

Bad company with very poor service. The agent I was dealing with failed to follow up on his quotes…read moreand just left me hanging. If you don't mind poor service and misleading insurance information then this is the company for you. Good luck though

have six insurance policies with this business and everyone has always been super helpful. Today I…read morewas blown away by a customer service experience with Sierra (didn't catch her last name). She was absolutely phenomenal! I believe she is only 7 months into her position and she is obviously incredibly intelligent, super professional, courteous and knowledgeable even though she hasn't been doing this for years. I run a sales organizations and businesses have sales incorporated. Sierra is a fantastic representative of Max Panas State Farm Insurance in Gilbert. They are fair/ethical, very knowledgable and based on my experience with Sierra, excellent at customer service.

Max and his team are A+ i truly recommend them . They helped me out alot . They keep in contact…read morewith you all the time making sure everything is smoothed process.

Brandon was extremely helpful in finding our family a reduced rate with our car insurance. We are…read morepaying less and receiving MORE benefits than we previously did (such as rental reimbursement and glass coverage). This is saying a lot as we have 3 teen drivers! He also helped us pay less on our homeowners policy. The process was seamless and I have great relief knowing a professional has had eyes on this important financial piece of our puzzle. Thank you Brandon!

I've always been an entrepreneur so health insurance has always been a challenge. A friend…read moreconnected us to Ryan and he was the best!! He laid out all our options so we could compare and gave us great advice for what would work best for our family. It was great to speak to someone who does this everyday and we can count on as our business grows.