I am a retired (35 years) 71 y/o and am , humbly, considered a sophisticated business person .... CEO Fortune 500 companies etc. my wife of 49 years and I have multiple residences. This is second review I have ever made in this forum.... It is unsolicited. Pam Johnson and her team are some of the finest people I have ever met professionally. Pam is clearly a very effective leader ...her staff/team or uniformly professional, upbeat, knowledgeable, friendly, patient... I sense they would be assets to any organization with whom they were associated. In their world, they are the ATeam. GJH read more

STAY AWAY FROM PAM JOHNSON STATE FARM. I have been a State Farm customer for more than 20 years. I currently have approximately a dozen personal and commercial insurance policies with State Farm agents across three states. I have extensive experience dealing with State Farm agencies, which is exactly why my experience with Pam Johnson State Farm stands out so dramatically. I discovered that my auto insurance policy had lapsed and that I was no longer insured. I had not realized that I was without coverage. Anyone who understands insurance understands the seriousness of discovering that you do not have the coverage you believed you had. This was not a minor inconvenience or a routine customer service matter. What happened afterward destroyed whatever trust I had left in this agency. When someone from Pam Johnson State Farm called me, she opened the conversation by saying she had a note that I had "questions about my policy." Questions? I had discovered a lapse in my auto insurance coverage that I had not realized existed. Reducing something that serious to a customer having "questions about a policy" told me a great deal about how seriously my situation was being treated. When I expressed my dissatisfaction and told the agency that I was done with them, the response I received was: "Okay, bye." I'll let prospective customers decide for themselves what that response says about the level of concern and professionalism they can expect when something serious goes wrong. And this was not simply one unfortunate interaction with a staff member. I have personally dealt with Pam Johnson herself. My direct interactions with Pam when raising serious concerns only reinforced my decision to leave. Rather than characterize her behavior with emotional labels, I will simply say this: after speaking directly with the person whose name is on the agency, I no longer believed my experience was merely the result of an employee providing poor customer service. I originally wondered whether Pam Johnson State Farm had simply grown too large to maintain good service. My personal experience with Pam Johnson changed that opinion. I also have an unusually strong basis for comparison. I have other State Farm agents handling my policies in other states. The difference in communication, professionalism, and the way serious concerns are handled has been remarkable. So let me be very clear. This review is specifically about my experience with Pam Johnson State Farm. Insurance is easy when everything is going right. You learn the value of your insurance agent when something goes seriously wrong. That is when communication matters. That is when professionalism matters. That is when trust matters. Pam Johnson State Farm lost mine. After more than 20 years with State Farm, approximately a dozen personal and commercial policies, and experience with State Farm agents across three states, I would not trust Pam Johnson State Farm with my insurance again. I am leaving this review so prospective customers can consider my experience when choosing an insurance agent and, hopefully, so this agency takes a serious look at how customers are treated when something goes wrong. Things are good until they aren't. Choose your insurance agent accordingly. read more

I was a customer of this office and Pam's for more than 12 years, which makes this experience particularly disappointing. After my youngest child recently left for college, I contacted the office to have him removed from my auto insurance. He no longer drives and does not have a vehicle at school. Initially, one agent told me I would need to sign a document stating that I would not allow him to drive my vehicle or I would be liable. When I called back the following day, a different agent told me that was not true, but that they still could not remove him because his permanent address remained my home and there was a possibility he could drive the vehicle. I explained that he does not have a vehicle at school and was not planning to drive my vehicle, yet the office continued to refuse to remove him from my policy. After more than a week and a half of delays, I contacted another agency and had him removed within five minutes. I was also disappointed by Pam's lengthy email stating that she was acting in my best interest by wanting to keep my son on my policy. As a single mother, I expect my insurance agent to take my financial interests and specific circumstances into consideration rather than insisting I maintain coverage I no longer need. The new agency also requested that my records be transferred, but the previous office failed to complete the transfer, requiring me to follow up again to have it done. After more than 12 years as a customer, I was extremely disappointed by the lack of professionalism, transparency, and customer service I experienced. Unfortunately, based on this experience, I would not recommend this office. read more

I am a widow on a fixed income looking to save money on my auto and home owner insurance. I read a number of reviews from different insurance agencies. Fortunately for me, I made contact with State Farm agent, Delores Hernandez. She was personable and followed up on every question I had. She walked me through a policy that will not only meet my budget but it will provide the same and greater coverage than my current policy offered. Delores even made a few follow-up calls after completing the application to ensure I was comfortable with my switch to State Farm and to see if I had additional questions. I felt like I was working with a friend who had my best interest in mind. Thank you to Delores and to State Farm for such a positive experience. I look forward to a long relationship with you! Leslie N read more

I met with Pam and Allison to discuss my insurance needs recently. They were both extremely professional and knowledgeable in the lines we addressed, which included auto, property, life and Medicare supplement. All my questions were answered and a few things brought up which I hadn't considered. Ultimately I switched all my insurance over to State farm through Pam's office from another insurance carrier and with a significant premium savings. I highly recommend this office specifically and State farm in general. read more

Pam and her team are amazing to work with. I know I can call her and her team to discuss any questions and also get the best care. The response is quick and they are dependable. I wouldn't hesitate to recommend Pam to anyone. If you are looking for quality insurance for your home, auto or life I highly recommend you contact Pam and her team! read more

Pam Johnson - State Farm Insurance Agent - Home & Rental Insurance Near Me - Gilbert, Arizona

After a poor experience with Geico, I decided to call State Farm Pam Johnson's office based on excellent internet reviews. I worked Natasha to transfer my coverage, and she was so very helpful with getting me the quotes and making the whole process seamless. The team including Lyz are always there to assist and help in any way. They even called me on my bday to wish me a wonderful day. You won't regret going with Pam's insurance agency. I highly recommend. --LL read more

I was looking at reviews for agents, and recommend that anyone who is reading this review also look up the reviews on google. There aren't many on Yelp, but Pam Johnson has 4.9 stars on google and 200+ reviews. I had a wonderful experience in switching from my out of state insurance to this one, and will be coming to them when I get renters insurance in the near future. I had the pleasure of speaking with Natasha, she made the process stress-free, which I greatly appreciate. read more

i'm hoping reviews can be done here w/o any stars! avoid!!!! scam artist busted! innocent, disabled people taken for monies, for policies she knows will not go thru, cancels ya after 2 1/2 ms after that commission check shows! there's sooooooo many onto your game now.... read more

We Had State Farm for nearly Two decades. Policies Ranging from Multiple vehicles, renters insurance, etc. Unfortunately when I had to use my. Insurance Pam and her team failed Details about the accident. 1.Local authorities were contacted and filed a report. 2. The other driver admitted fault and received a citation/moving violation. 3. After the accident I was seen by the local Emergency room. I received medical treatment that came with a hefty price tag-and the only thing State Farm covered was the amount to total my vehicle as the deemed it a total loss. NOT a single penny from State Farm was awarded towards ANY of my medical expenses. They were nice when they were collecting my premiums each month. However when I NEEDED to use the services I had faithfully paid for each month. Well that is a different story. Hence the poor review. Do your self a favor and seek out another entity for your insurance needs. This ordeal was a nightmare and I felt that being a loyal customer for nearly 20 years I would have received better customer service. read more

This agent has been excellent! I was paying much higher premiums through Costco and they kept going up. Natasha worked with me and I have been very happy with the service and product. I have 2 homes and an auto covered through them. read more

Pam and her team are amazing! They take the time to explain every detail of our policy so we know and understand our coverage. Pams team always makes us feel so welcome and make insurance a personal experience. I especially love getting a call from them on my birthday! I would refer anyone to this incredible talented and dedicated team! read more

I had a policy with this state farm office for about a year. Then i purchased a new car 10-1-16 and asked them to create a policy for that, which they did. A few days later 10-6-16 i called and cancelled the old policy for the old car i had sold privately. This is where Pam Johnson and her "team" failed miserably. They created two different policy's for the new vehicle with the same vin, sent me insurance cards for both, and then proceeded to try and bill me for both. When i called to question this, the girl who answered the phone had no idea what had happened, asked me if i bought two new cars, and then said she needs to figure it out and will call me back. She calls back and says it seems like an error on state farms part not pam johnsons state farm office. So i cancelled the entire thing and asked them to send me cancellation letters which she said they would do. A few days later i get a cancellation letter for one policy, but the 2nd policy remains and i received a bill for that policy. A few days later i receive another bill for a 3rd policy that was created after i cancelled the first two over a week ago. So once again i call Pam Johnson and make sure i am talking to her specifically. She informs me that she has all these new people that do not know what they are doing and that it takes her about 1 year to get them properly trained. She tells me that all of the policy's are now cancelled and that they will not e charging my card. Then she actually looks at my account and once again pam johnsons office made a mistake...they didnt suspend my account or cancel it, they were still going to try and charge me for insurance i do not have and cancelled almost two weeks ago. Horrible horrible service and attention to detail by this office. Go to any other state farm agent! read more

If there was a 6th star, Pam and her staff would get it. I was worried when I moved from CA to AZ and didn't think my 10 year relationship with my previous insurance company in CA could of been beat- I was wrong. I've been with Pam at State Farm since moving to AZ in 2002 and have received outstanding coverage, superior service, and affordable rates. We have our auto insurance, business insurance and rental insurance through Pam. There's always a helpful voice when calling any time of the day or any day of the week....not a machine with 20 different hoops to jump through. If you're looking for an insurance agent that stands out from the rest, do not hesitate to call Pam. On top of her professional office, she is an individual who genuinely cares for her clients and wants what's best for them not a pushy salesperson. My brother in law and parents in law also use Pam. Highly recommend. read more

I canceled my insurance over 3 months ago but I still got a bill for workers comp insurance. State Farm says I have to fill out an audit. I feel this is a way to get more money out of me for canceling my policies and writing the previous review or some kind of harassment. I'm not playing games anymore. If this continues I'm making a complaint to the state. I fill out the form but no longer have the policy number because I shredded the file. So I call my previous agent Pam Johnson no answer always goes to voice mail. This is not surprising because I got tired of calling and calling and NEVER could get anyone on the phone so I that's why I changed insurance agents. While I was changing agents another customer came in with the same agent was there which also had the same problem I was having, go figure. I attempted to switch State Farm agents but when the new agent figured out who I was and he called Pam Johnson's office to rat on me. That is when I decided I was done with State Farm. read more

Pam is an amazing agent, who always has her clients' best interests in mind. Over the last three years, Pam and her staff have met with me and my wife on several occasions to review our insurance needs and financial goals. As our personal situation continues to change, Pam customizes each conversation to ensure our current needs are met, while keeping our future in mind. Pam is incredibly knowledgeable, and is passionate about helping her clients find the most effective means of protecting their assets, while building their financial future. If you're looking for an agent who truly cares, I highly recommend Pam! read more

Pam and her whole staff are absolutely amazing! In an age where good customer service is very hard to find, Pam ALWAYS goes above and beyond to do whatever it takes to assure customer satisfaction. First, she and her staff are always available for any question or concern, big or small. Sometimes I will just call her for advice on a matter that wouldn't necessarily translate to revenue or benefit to her, and she will happily take the time to chat with me about the matter. I called her about an incident where a motorist crashed their car into my property and caused extensive damage. She talked me through next steps, gave me advice on how to deal with the other party and their insurance carrier, and even offered to call them with me. She has actually called me each week since to check up on the situation. I feel so incredibly lucky to have found such an amazing State Farm office for all of our family's needs. read more

The ignorance I've recently encountered with State Farm is amazing! I would have been a lifer until my most recent discovery with SF. I've been insured for about a year with my X3 through SF, 3 months ago I purchased an Audi TT and added it to my policy. SF well aware the X3 is financed and in both my girlfriend and my name, when I added the TT I also made it very clear I (myself.. not Corazon) paid cash for the car. A month ago SF cancels the policy on the TT but not the X3 and sends me a letter stating they were unable to verify my girlfriends info (she recently switched back to her maiden name) I am guilty of rarely checking my mail.. however SF has frequently called me day after day regarding automatic payment authorization so why not call me for something more serious, right? To top it off Jordan Wells wants to be ignorant and argumentative that my girlfriend is listed on the TT and not the X3? Are we serious!? I cancelled my policy and switched to Progressive, I now have better coverage for less than I was paying through these people. I'd also like to add they tried to change my TT monthly from $69 to $130+ for their incompetence. Furthermore after telling Jordan to cancel my policy she says "okay" just to be extra sure after getting home I sent her an email and request cancellation confirmation she replies that she would be more than glad (yeah right) to send me the paperwork to cancel but unfortunately her system is down and is unable to... lets not leave out the God knows how many grammatical errors in her email. read more