Well laid out and pretty department store. Moderate priced clothing, housewares, and other domestic items. For American reference, this is a nicer store than the average Macy's. I bought another carry-on suitcase for a flight. Saw one on the website that would serve well. Website showed it in stock. Arrived at this store, alas the suitcase was sold out. Helpful sales associate helped me find a different model. Then gave me a discount price that was lower than my originally intended item. Well done! Recommended. read more

I found Peter Jones was quite a pleasant shopping experience although I found the store to be quite empty during this run-up to Christmas and the staff shortage somewhat limiting my ability to get things done. However, the shopping precinct still upholds the Kings Road reputed reputation and Sloane Square's infamous landmark. read more

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I was shopping today at Peter Jones, Sloane Square. I found appalling rudeness and incompetence of 2 women in the customer service department on the 5- th floor. the subject was related to my John Lewis account. One of them was wrapping a box while screeching instructions to another one, brunette didn't have a clue how to correct the problem and was speaking at me not even listening to what i had to say occasionally shouting the words of the other woman. It was so exhausting, brunette had a quite aggressive manners. Finally I had enough of this screeching and left. At the end a regular, polite sales assistant helped to solve my problem in 2 minutes. I just want to say that you hire unqualified people for superior jobs like customer service who suppose to help customers in the kind and polite manners instead of listening to careless performance of 2 housewives. read more

A welcome sight in returning to live in London was the lovely wall o' yarns at Peter Jones. While the selection is slightly different/smaller than its sibling John Lewis over on Oxford Street, the haberdashery section at PJ is actually a little easier to navigate and the staff are usually a touch calmer. I love all aspects of this place from the haberdashery, to the crazy electronics section, to the lovely fashions and such. It's just a great department store and a great place to do some "window shopping" even if you're not planning on picking anything up. read more

Peter Jones & Partners - Christmas decor 2013 - Department Stores Near Me - London, XGL

Peter Jones isn't really my kind of place but I know a good department store when I see one. On Sloane Square, Peter Jones is the usual everything anyone middle class could possibly need sort of shop. The layout is so simple and clear and all the floors are wrapped around the central atrium which when I went yesterday was decked out with totally tasteful Christmas decorations. I was in around lunchtime and decided to check out the restaurant on the top floor - this is the self service one as opposed to the brassiere option on the second floor which caters for the more discerning and self-service adverse. It's like a really, really posh school canteen up there, good soups and sandwiches with a nice selection of drinks and red wine, which is useful for added Christmas shopping motivation and inspiration. You know what to expect from the John Lewis Partnership and this really is the best of the bunch. read more

Peter Jones & Partners - Department Stores Near Me - London, XGL

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Today I had the pleasure of meeting the store manager Lewis. It was very refreshing to see how hands on he is. He was , with instore colleagues, moving around stock for display. He clearly is a " roll your sleeves up and get stuck in" manager. He has a clear plan to return the store to its former glory. This is actually what Peter Jones has needed for many many years ....a hands on general manager who actually cares. The china and glass manager, Claire is superb as is Patrick , Marta and the neom lady , the personal shopper is great too. All are extremely customer focused , friendly yet professional. They make shopping in store a pleasure. It's obvious after speaking to the GM that Peter Jones WILL once again reign supreme over Sloane Square. Well done guys! read more

Ha ha AND HA! London laughs at all of you n00bs who haven't yet figured the mystery of The John Lewis Partnership. The secret is... they're all the same! So if it's Bainbridge's in Newcastle, Robert Sayle in Cambridge or Peter Jones in Chelsea - it's all just John Lewis. The man with a hundred aliases. The beauty of this arrangement is that every shop retains a local charm and the associated stellar service and devoted clientele. So even though the stock is the same good old gear at good prices you can still get that Chelsea feeling at Peter Jones... with camp haberdashery staff and shopping for pillows and cheeseboards with celebrities. Peter Jones is the great leveller. You can trick yourself into thinking you shop with the A-list in a Chelsea dept store, but at the checkout you'll be paying John Lewis price. read more

Peter? John? Lewis? Jones? For Yelp's sake, just pick a name and go with it. For now, you're like an unhealthy mix between why I flunked "New Testament" class and bad flashbacks to sleepless university nights in Los Angeles... (I'm referring to my roommate... really... Balls.*) Other than that, I love you. Marry me. I'll happily be Miss Peter John Lewis Jones, even if my first three names can be used to describe an integral piece of male anatomy. All of your shiny appliances, your speedy delivery options, your amazing organisation, your floors upon floors of useful household items from linens to washing machines, toasters to toilet plungers. You really do have it all. And you're affordable. Poorly poised puns aside, the Peter Jones John Lewis team of awesome names truly is an empty flat's dream come true. You will find everything -- absolutely everything you need. And it won't break the bank. I promise. I tried. p.s. I hope everyone enjoyed that I managed to slip the word "balls" into this Peter John Lewis Jones review. Very nice. read more

Peter Jones is the posher brother of John Lewis and a West London institution. A good traditional department store where you find everything from sofas to lightbulbs. My go-to place for bedlinen and bath towels, they offer just the right balance between good quality and funky design. Emphasis on quality, and there is that "never knowingly undersold" thing ... Customers at the Sloane Square branch are a bit more sophisticated than those in Oxford Street, staff provide the same level of good old-fashioned service. read more

Sorry everyone else, but I happen to like Peter Jones. I think they have a great kitchen department in the basement, and I love walking through their little flower shop on my way in or out... the smells are wonderful! I agree that the brasserie leaves a lot to be desired (horrible service, overpriced boring food, weird decor) and not every department is great, but it's kind of a classic place in my opinion. Sloane Square would look weird without it. read more

Peter Jones/John Lewis dull? Well, perhaps..just a little, but it's also reliable and well stocked. I'd take them over House of Fraser or Debenhams any day of the week. It's actually a department store that does what you'd hope and expect - it's clean and well organised, you can buy most things you'd want and staff are all helpful, knowledgeable and friendly. You can buy most things you'd want in here - from clothes and shoes to sports stuff, suacepans, suitcases and knitting needles. So many department stores now are a sad collection of Top Shop concessions with a couple of makeup stands and not much else. The cafe isn't the most glamourous, but it's nice and airy with great views and is great for refueling. read more

We were fond of Peter Jones and I used to shop with my partner there for most things. However something changed a few years back and our experience is If you want poor customer service, served with relish, this is the store for you. Things change, this organisation certainly has. read more

It's all the price and quality of John Lewis, but with awful, terrible customer service. I had to truck back downstairs and queue a second time because the idiot at the till couldn't find in his computer the item that they hadn't tagged, to it took me an extra 25 minutes to spend £2.75. No, he couldn't be bothered phoning downstairs or ring up someone down below to have a look at the shelf and find the fiddly upc number. He didn't even apologise. Great selection - with, typically, prices to match - but I wouldn't go back. I might order online in future. read more

A very solid all in one department store. We've bought everything from electronics to housewares and have always been pleased with the prices and selection. read more

The great thing about Peter Jones is that it is classic and slightly boring. I think some of the other reviewers have got it wrong. This is not where you go for cutting edge, but rather for sharp knives, washing machines and light bulbs, not to mention spare buttons and all the little things which fashionable shops just don't have. Also, I find that their prices are very competitive. I don't really like shopping, so what suits me here is that you can dash in with a list of various items and get the lot quickly and all under one roof. As far as I'm concerned, if all the shops in the Kings Road closed other than this, it would be disappointing: if this closed but the others remained open, it would be a disaster. read more

I know this place holds some kind of reverence for Sloaney wannabees and I'm-in-London-for-the-day-dahling scenesters, but in reality, it's just a John Lewis isn't it. A huge one at that. So if you know what you want and you're willing to pay John Lewis prices to get it, Peter Jones is ideal. Provided you live in the area that is. Otherwise you'd might as well go somewhere more local right? It is well presented, and the staff are more than attentive - but that's mostly because they too are as far up their own arses as the people who shop here regularly. This place at Christmas? NIGHTMARE. read more

china and glass lbed linen manager is an idiot. his staff insult customers. when you ask why there is no please or thank you, why you are just pointed to the card machine. why his staff challenge you when you ask why there's no please or thank you he simply bars you. I suppose this is what you get when you employ an inexperienced overgrown kid in an adults job. never happened when Claire and Joel were on the ground floor. the fool that is the manager now is driving customers away. I would never shop within Peter Jones again. it's now got idiots as managers who feel they are bigger than the brand. shame as Lewis the manager is a good GM and has made some very positive changes. his ground floor manager can't stand the truth whilst he stands in his ivory tower. he has an awful lot to learn. read more

It is the worst service ever!!! They treat there customers awfully. this is the last time I'll order anything from them , if you want to be treated like a liar and want to feel stupid please give them a call. By the way I wasn't even complaining. I was just chasing an order that was due for installation. Never again read more

John Lewis is the most boring shop in the world but Peter Jones is a slightly nicer, cleaner, snazzier version in Sloane Square, although it sells most of the same stuff at the same low prices. It's especially good on homewares, worth popping over for your bedsheets and towels but it also sells nicer, more stylish bits and bobs. Clothes and shoes are pretty average and for the more middle-aged market although perfectly fine. read more

Peter Jones & Partners - Department Stores Near Me - London, XGL

Peter Jones is the department store embodiment of the somewhat cruel axiom that money can't buy you taste. Premium brands, schemium brands, Rolf Harris is cooler than this department store and quite possibly more attractive. Much like Fenwick, there's nothing wrong with Peter Jones per se, it's just lacking a little charisma, a little of the je ne sais quoi evident in Selfridges, Liberty and even Harvey Nichols. I have bought the odd gift from Peter Jones and taken advantage of the wrapping service at the top of the store. No, it's not complementary but at least the service is available. A definite life-saver on a number of 'I forgot your birthday' occasions, but about the only thing this tired department store is good for. read more

Do not buy any appliances at Peter Jones. It will cost you double the price of the machine. They say they install the machines but they do not. When the delivery men arrived they told us that the job was too complicated for them. So we had to hire plumbers who charged us more than the machine cost. The plumbers said that the job was simple and did not require anything besides taking out the old machine and connecting the new one. It should have been done by Peter Jones. They told us they would refund us but never did. Go somewhere else if you do not want to be charged double. It is a terrible waste of money and their costumer service was terrible. read more

Yep, it's just like John Lewis. Exactly the same! I mean, down to the font and colour of the logo lettering. To me, this doesn't mean so much. It's still a lot of overpriced crap. They run out of things often--they were out of Christmas decorations a week before Christmas with no intent of stocking more. And the salespeople act like it was a toss up between a root canal or coming to work that morning. The good news is you get to completely bypass the tourist insanity that is Oxford Street. The bad news: it still means I have to go to Sloane Square. Lame. read more

Had a great experience in my last visit to Peter Jones. Joe in the furniture/sofa department was great. Myself, my husband, and my Dad visited the store earlier this month looking to buy a new corner sofa. Joe was really knowledgeable and gave some great advice when looking at fabrics. Overall really happy with the experience and looking forward to our sofa arriving! read more

A Chelsea institution. This stylish small-ish department store sells a little bit of everything. Their kitchen department is fabulous to find basics home items with a little bit of flair. read more

Terrible costumer service, you are lucky to find one person standing in one departments, they are all running around, it took me 30m to find a person who can unlock the cabinet to get an Apple TV! Never again.. The only good thing about it is you don't spend much time at the Cashire as they are super fast and friendly read more

Appalling, unprofessional, disorganised, haphazard after sales customer service. Ordered black out blind from Peter Jones in January and still don't have a black out blind 5 months later - so have cancelled the order. Request for compensation or goodwill gesture denied. I'll never shop at Peter Jones again. read more

I love John Lewis in general and Peter Jones is no exception. The best bits: the fabric and upholstery section, especially the express service which will make up and deliver curtains in 7 days. The kitchen and homewares areas are excellent - good lighting selection. Less interesting: fashion - with the Kings Road outside, there's not much incentive. Furniture is good quality but expensive. It may not be cutting edge, but it is reliable. read more

This is probably my least favourite department store in London, well I was expecting something a bit better for Sloan Square. We all known Peter Jones from his part in the Dragons Den, that show and its counterparts reasons I no longer care to have a TV. He may be rich and successful but his department store is very lacking in I don't know what... quality I suppose. His fashion department is nothing more than high-street brands, (not the good ones) and the Peter Jones label. I actually felt sorry for the staff because they just seem so bored, nobody there looks happy. The clothes are laid out on racks and just are not even inspiring enough to try on. There is nothing about the environment in Peter Jones that makes me want to buy, and I LOVE to shop. Peter Jones carries men' women's and children's fashion and accessories, home electronics, bedroom, bathroom and kitchen merchandise. Don't forget to check out the overpriced antiques. read more

Peter Jones & Partners - Department Stores Near Me - London, XGL

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Has anyone had trouble with John Lewis delivery? I work in property and have used them all my working career for white goods, beds, TV screens etc. Their delivery service is the worst imaginable, rude ,arrogant, ignorant drivers who wont wait 5 minutes for you to get to the site to accept their goods and find any excuse not to deliver and/or connect their equipment. I've put up with it for years but finally come to the conclusion that I will never buy another product from the shop I can't carry out with me. Use them to chose what you want then get on the Internet and find a cheaper supplier who will actually deliver the goods to you. Save yourself hours of wasted time, a ton of abuse, and some cash at the same time! Ewan read more

Peter Jones is possibly the worst organized company we have ever dealt with in our relatively experienced lives. I say this after compensation was offered to us and taken, after a total mess up with forgotten bedroom wardrobe orders for three bedrooms. Costing them alot of money and seriously disrupting our building works. Followed within three months by them forgetting another comprehensive and important order of blinds for the whole house, meaning for us a delayed holiday. They just dont know what the left and right hands are doing. Out of frustration 'Im going on all the review blogs for Peter Jones and air my complaints,seeing as nothing seems to be done even after complaint after complaint is thrown at them. It's a pity as generaly the quality of their items is very good. Its just some of the staff who either dont listen or are very stupid. read more

we stranded here because of the rain and the crowded cafes around. cake is good! long waiting time though, a little understaffed today. try to go for a table at the huge window, the view is worth it (; read more

Peter Jones & Partners - chocolate fudge cake - Department Stores Near Me - London, XGL

I have shopped for the last 10 years there. Never again. I bough a kettle and after 10 months it was broken. They refused to accept the return quoting that it was not maintained properly. Sorry this is not a service that I would expect. There were 3 people at the technical support (I do not know why so many) and they were rude and useless. Peter Jones you do not need 3 people sitting useless at the technical support, one is enough, you would save a lot of money. read more

I regularly frequent the London departments stores and I am dismayed by the sellers of this one. They are arrogant and do not hesitate to make fun of customers. This is unacceptable and I notice by reading comments that I am not alone. I wanted to buy an item on sale. At checkout, the barcode did not specify the sale price. The sellers ask me to go back and look for another one, which I do. Going down, despite the amount indicated on the label, they ask me the original price, not the sale price. I tell them and this time, the sellers look at me with disdain (and roll their eyes to the sky) as if I were stingy. I just wanted to pay the price indicated in store, which seems obvious to me. And they continued to make fun of me, without even trying to hide it. I had them down the other item which had the label, but it was particularly dirty so there is no question that I buy this one. And yet, twice, it is the damaged article that they tried to put me in the bag ... It is really shameful for a store of this quality, to let his sellers behave like that. I will not be in this store anymore and I advise you to do the same if you do not want to come out of it infuriated. Je fréquente régulièrement les grands magasins londoniens et je suis consternée par les vendeurs de celui ci. Ils sont arrogants et n'hésitent pas à se moquer des clients. C'est inadmissible et je remarque, en lisant des commentaires, que je ne suis pas seule. Je souhaitais acheter un objet en solde. Arrivée à la caisse, le code barre ne précisait pas le montant soldé. Les vendeurs me demandent de retourner en chercher un autre, ce que je fais. En redescendant, malgré le montant indiqué sur l'étiquette, on me réclame le montant sans solde. Je leur fais remarquer et cette fois ci, les vendeurs me regardent avec dédain (et lèvent les yeux au ciel) comme si j'étais près de mes sous. Je souhaitais SEULEMENT payer le prix indiqué en magasin, ce qui me semble évident. Et ils ont continué à se moquer de moi, sans même essayer de s'en cacher. Je leur avais descendu l'autre article qui portait l'étiquette, mais celui ci était particulièrement sale donc il n'était pas question que j'achète celui ci. Et pourtant par deux fois, c'est l'article abimé qu'ils ont essayé de me mettre dans le sac... C'est réellement honteux pour un magasin de ce standing, de laisser ses vendeurs se comporter ainsi. Je ne mettrai plus jamais les pieds dans ce magasin et je vous conseille de faire ainsi si vous ne souhaitez par en ressortir excédé. read more

Qype perhaps isn't read by many of PJ typical, or likely customers. For those who haven't been since the revamp a few years back the top floor is a triumph of large open area, great views out to one side looking north more or less, a buffett and expresso bar. Cup of tea, or tea for the kids, catch up with grandma or early supper before home, this room suits all requirements. The atrium area is airy and easy going, loos off to the side, no stuffiness and enough room around comfortable seating. It's busy at obvious times of day, but there are lots of tables. Very civilised in an unshowy way. Very Peter Jones. read more

WHY OH WHY do you think you could fool your customers into thinking "Special buy" is a sale price. This is your way of getting round the rules for pricing real sale items. Meaning you would have to show the original price of the item and the discounted one in the sale!!! I went to Peter jones who is my local department store and have been frequenting 40 years, wanting to buy a duvet in the sale. Jo such luck, EVERYTHING IN THAT DEPARTMENT WAS SPECIAL BUY!! What a con! Shame on you for buying cheap Chinese produced products and pretending to offer it at a "very special price" for your valued customers. If I was the director I would look around the store on a Saturday and wonder to myself why isn't it heaving like it used to be. I hardly shop there now! read more

Bought a Panasonic DVD recorder and 10 weeks later it stopped functioning Store sent it off for repair and I was told the delay was 'to order parts'. After 3 weeks I collected it to find exactly the same faults and to be told 'no parts had been ordered you must have misunderstood'. Still doesn't work and Peter Jones have no interest in my complaint telling me 'you need to bring it in again so we can send it off for repair'. £350 wasted - I have been a loyal customer for over 20 years but never again. read more

Don't bother using their bureau de change. They treat you like a criminal trying to rob them. Asked 20 questions to buy a small of Euros from a UK debit account. Very different experience than at M&S which is where I usually go. Worse yet they had a hard time figuring out how to clear my card from the keypad. Seems like they never have anyone exchange money. read more

Used the restaurant for lunch and was served a generous but very basic roast at the sort of price I would expect to pay in a silver-service restaurant. Very costly for a self-service place. Quality was good but meal was not very hot. read more

Peter Jones. In the old days, before they gutted the place, it used to be a semi magical store, you wandered in wonderful almost hidden departments and discovered an immense range of items and those lovely ladies that knew everything! Now they have those huge gaps in the floors where people fall down to their deaths, a complete waste of space and hardly the stock they used to have, a huge disappointment for anybody that frequented the store years ago, as we have done since 1979 We still wander in and buy the odd item, but the magic has gone forever....unless someone with brains and courage makes an effort to change the layout and leave things like haberdashery alone, a new director that does not understand what a department store should be like? Please do not let her loose in your stores. Go back to what you used to be, wonderful, not like at the moment, boring and wasteful, fill those gaps in the floors up and put more stock and good people in.......... read more

Appalling service from what was once a great company. I ordered a dishwasher and paid for the new dishwasher including fee for dismantle and removal of old dishwasher, and installation of new dishwasher. The company guaranteed to deliver it on an agreed day. I was informed I would be telephoned in the morning of delivery to advise delivery time. No telephone call. I called customer services and after numerous calls finally was transferred to the 'Back Office', and was informed the 2 hour window of delivery was 4.55-6.55pm. No-one arrived, so another series of calls to John Lewis. A logistic company finally called at 9.15pm to say they would be there in 15-20 minutes. At 10.00pm the Logistic company advised they could not remove the old dishwasher and therefore could not install the new one, and just left the new one, and departed. We were told to find our own plumber! I called my plumber and he informed they do a lot of fitting John Lewis goods because John Lewis couriers were not able or competent to fulfill a job John Lewis have been paid to do by their customer. I will never buy from this company again, they are appalling, disgraceful and untrustworthy. read more