Seems nice enough at first. He came out within a few days of contacting him and fixed my heating/ hot water system. However where it turned bad is when I questioned him about why my hot water on my kitchen sink was not coming out right with incredibly low pressure. I was asking him about it very calmly and simply asking if there was any way to trouble shoot it, as this was a new issue that we did not have before. He became incredibly defensive and literally starts yelling at me on the phone, flipping out. He then goes on to say what are you getting at, you want me to buy you a new sink? I say no that's not what I'm saying I'm just saying this is a new problem and I am asking what can be done to fix it, I don't know what you are or are not capable of. It would be one thing if he nicely explained this and that it is out of his scope, but instead he became very defensive telling me I'm blaming him, and that he did all this work for me and then tells me he actually messed up on his bill and undercharged me for something so he didn't even make what he was supposed to make off of the job. Basically trying to throw in my face that HE messed up on the bill, acting like I somehow jipped him because of this error and because of this error he was mad at himself about, he decided to flip out on me like I did something wrong and like I shouldn't be questioning him about my new issue with the sink. He told me he doesn't care if he's being unprofessional because "people fight over me" and tells me he is very busy, so basically he thinks that entitles him to be a complete asshole. Literally could not believe the way he raised his voice and acted like a completely unprofessional jerk. I will never ever use his service again based on this awful encounter I had with him, and I would never recommend him to anyone. Terrible temper and attitude when something doesn't go right, throwing a tantrum like a Child. read more