Horrible customer service big attitude it took 30mi for someone to help me with what I wanted

If I could give this place a 0 I would . I waited 1 month for an appointment with a groomer . Finally the day comes for me to come in and bring my dog .We came in at her exact appointment time and still waited 20 min to even get acknowledged that we had been waiting . Then once we come in .. we get turned away by our groomer because our dog "tried to bite her " my dog isn't an aggressive dog she's anxious. If other dogs are barking at her obviously she's going to get anxious ? So instead of another groomer trying to help her out, to help her find comfort .. she gets complete pushback and no other groomer tried to help ? Obviously dogs are like people in the aspect of .. they either feel comfortable with you or they don't. Anyways will def not be coming back to any petco for any dog service,& will for sure not be referring anyone to do bring their dog here . read more

Terrible customer service asked for help 2 times told not right now. And the just walked around me for the next 10 min

The grooming staff is hit or miss at this place. Some staff is great and loves what they do, while others appear to be part timers just hired to fill the voids. Unfortunately during my last visit to this place my bulldog got the latter. Upon picking up my dog from the groomers I noticed the big bald spot and red swelling on his back. The entire affected area, albeit covered by fur, was about 3 square inches. At first it looked like a dryer burn, but who really knows what it was. My pup was hurt by an unprofessional team member who failed to properly groom my boy. The management team (Freddy I believe) was kind enough to refund my payment and offered a spray to ease the pain/swelling my dog had. I appreciate they admitted a mistake but all I really advised was that they properly train their staff before they let them groom people's pets. I hope the gentleman that helped me gets reevaluated and reassigned to a different task. I will most certainly not return to this store or any other Petcos and will proceed to shop and recommend friends to Centinela Feed, the staff is knowledgeable and really shows a passion for what they do. read more

Zeroooo!!!!' If I could , this place is dirty and the "vet " and her assistant's behavior drops below an animal's, they aren't friendly , have no manners , the assistant's appearance was dirty and bad mannered , mishandled my pet and didn't let me go in , rudely took the pet out of the carrier and scared him badly , but worse than that the supposedly "vet" applied the vaccine shot so rudely, that my kitten got a bad lump an it's arm , both are the worst people I've ever met in this filed ......... they shouldn't be allowed to be there because they show no empathy for the pets they clearly are hungry and only want money from what they do , and they do it out of love and kindness........ make sure that unkind soul stays away from your pet , her name is Ari aycock W. read more

Made an appointment to groom my dog not only did it take forever for them to come out and greet me but the girls who are there are all rude and lazy with a bad attitude. Someone finally comes out to greet me and say we can't see your dog because his rabies shot was expired about a month ago when I called and spoke to them they have said it was OK. Waste of my time I will never shop at this Petco ever again. The whole time I was waiting I can see how they treated everyone else's dogs I am from what I saw I'm glad even see my dog read more

Didn't like their customer service over the phone. I had been trying to get a hold a of the grooming dept but no answer. Then called again to speak to "customer service" and asked a question if walking in was accepted for nail trimming and they transferred me to grooming dept and again they didn't answer. So they lost my business read more

This pet store is nice, clean and service is great. They train your dog. There are lots of pets to choose from the cages like turtles, fishes, hamster, birds and even lizards. Tons of dog food to chose and other types of food for the other types of pets. read more

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No assistance at all. Asked for help on goldfish and the cashier said someone will be rt there. 10 min later no one came. Mind you, it had just opened and all the associates were in the front talking about the weekend. read more

My appointment for grooming was at 4:15, I show up at 4:17, wait 3 minutes for someone to greet me, some lady ends up coming out already making excuses and telling me that the stylist for my dog won't be able to take her in because I needed to be there exactly at 4:15, that the stylist needed time to get my dog ready? So you mean to tell me that because I was 2 minutes late you can't take my dog? She tells me they don't have a grace period, Freakin ridiculous. The lady that I spoke with was monotone, no customer service skills, didn't even apologize for my inconvenience, and on top of that she says I can reschedule and would need to bring a copy of my dog's rabies shot. What makes you think that I want to reschedule with you, as for the rabies shot, I called multiple times to ask about this and no one ever answers the phone there. They had no dogs that were currently being groomed when I got there. Who hires these incompetent people? Does Petco even provide training in social/customer service skills cause this person clearly didn't have it. This is the last time I'm shopping at Petco, rather go through Chewy to get my pet's needs, and find a private grooming salon as these corporate places are super disappointing. Do better Petco! read more

They had a dying hamster there, and to make matters worse they had no workers. They only had workers at the cash register

This weekend I took my dog Georgie to take pictures with Santa. I think he enjoyed it especially the attention he got. Thank you Petco! read more

Petco - Pet Stores Near Me - South Gate, California

I just by to purshased a few golden fish and I was denied the sell cause I need it a big fish tank for 4 fish the sales girl was not nice for the sale come on a big tank for 4 fish give me a break . I am fish lover n have always had them I know exactly how to take care of them good I have 4 at home already n small cute tank feed everyday water change daily with lots love n care my fish are happy . read more

I was hesitant to schedule my pups grooming just anywhere. I went through so many groomers review and read horror stories of mistreat, cuts and traumatizing experiences. Yesterday we had an appt with Vivian and I was more than please with the way she handled herself with me and my pup. I have a Morkie and just wanted a puppy cut for her she explained to me that she couldn't do it because she was matted on her legs. I asked if they can brush her out she said they are beyond a brush out it would hurt and could irritate her skin. Vivian noticed my hesitation to cut her down short so she said "you can take her home and try to brush her out and bring her back" Not once did she show any frustration with me. I canceled the appt and took my puppy home. I attempted to brush her and she was whining in pain so I stopped before I cause her more pain or even traumatized my puppy. I called Vivian back and she told me to bring her back and not to worry. my puppy did great for her 1st grooming session. Vivian advised what brush, shampoos and conditioners to use when her new platinum curls grow out. Thank you Vivian! read more

Petco - Pet Stores Near Me - South Gate, California

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Horrible I purchase dog treats that comes in a box when I opened the box to but It inside a container I saw that it had little small insect inside. I can't believe they selling things like that. I never thought that would happen. I am really not happy with that I cake my puppy for her short there know I think a am not even going to take her any more. read more

Horrible took my dog for a groom at 1 pm , worker told me it would be 3 hrs. Got here at 5 dogs still not ready . Told them I have a class at 6 pm they told me she wasn't going to be ready for another hour and a half !!! Horrible read more

Service is NOT GOOD if you get any. They take forever to help you I don't know if they are short on staff or service just S**KS

Are you kidding me!! I literally went to petco today around 3:30pm to buy my little brother some "9.99" neon fish, I bought two so basically $20, it's 9 pm now and they are both DEAD!!! We have had fish for years and have our tank with a filter food and everything , I should've paid attention to all the damn dead fish in the store's tanks. I got totally ripped off and never coming here again!!! Literally 5 hours we've had them!! read more

Petco - They're both dead :( - Pet Stores Near Me - South Gate, California

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Amazing service!!!!!! Just left a bad review at the other Petco located in alameda plaza since I went for assistance finding a high protein food and they didn't want to help me at all! So I left to this location for help and it was the best decision ever!!! My mom and I were helped by a young gentleman who started working there two days prior and he did absolutely amazing! Thank you so much! Didn't get his name but absolutely great service! Recommended me great dry/ wet food and also gave my pumpkin cans for our old pup! Will be coming back! read more

WHOW! Something that is strange is that; I actually started going to this Petco because the groomer (which used to work at the Petco near me) changed locations, and now comes here. I am hoping that the bad service that many others -That have reviewed on this location- is from whomever they are replacing with my friend who just started working there a month or so ago. Either way, If you had a bad experience, I would suggest going again to the new staff. he is great! read more

Love this place, great staff and knowledgeable. Highly recommend this place and the plus side is that you have so many other stores and restaurants in the same plaza. The person posting about the dog is fun of crap I saw the friend posting crap on Facebook not even the owner, I called her out cause it seems like a get rich quick scam, people like them can ruin a business, this new Petco is actually really good. read more

I've been taking my dogs to Petco at Downey for over 10-12 years and never had a problem . I got good report cards from Petco about my dogs . They opened up a new Petco last year in south gate and it was literally 5 minutes away from my house and I decided to try it out , big mistake. The first time I took my dog Daisy they had her for 6 hours and the groomer gave her a messed up cut that I was really not happy with. She had parts of her body shaven and other parts full of hair. I went back today and apparently they said that my dog was getting to aggressive and since they banned the muzzles at petcos now they would not be able to finish the job. My dog had hair on her head underneath part of her stomach and her tail. Everything else wS shaven(which I did not ask for I had asked for a 7) , my dog looks like a mess and they advised me to take her elsewhere . WOW. I'm disappointed because Petco just sent me home with my dog all messed up. I never had a problem like that at Downey. I can't take her there anymore because they made notes on the computer . It was a very stressful day but I did find someone that was willing to finish and clean up the job that Petco @ south gate could not do. Let me add this, Petco at south gate advised me to take my dog to a vet so they can sedate her for and hour and get her hair cut finished. Thanks for the professional advice. I stArted making calls and found this awesome person at grooming day salon (Instagram or yelp it ) and she said , bring her down. Let me tell you I'm glad I did not take petcos at south gate advice. At this location they cleaned up the terrible job Petco did and my dog looked waaaay better than she did and they did not use a muzzle or need it at all . She said she did get nervous when she heard the clippers going on but that she comfort her and she said it just takes patience and let the fog know it's ok and she was able to do the job. We need people like her at Petco . Aaaaand she was not even that expensive , wY cheaper than Petco . But I still have her what Petco was going to charge me just out of principle and her willing to do it. Thanks again grooming day salon @ Downey , you have a new customer.. read more

Love it here! Staff is friendly & helpful! Sometimes there's a bit of a wait, but usually it's because they're busy running around helping their customers. Zero complaints! read more

Really bad service. Only 3 employees and all at the cash register. No one went to go help people around the store. They kept us waiting we ended up leaving because no one helped us. Not even worth going in. read more

Brought my husky in today for a shower. Took her in at 10:45 and was told she would be ready in 3 hours. Normally I go to a different Petco and it takes longer so I assumed their estimate was inaccurate. I got a call at 1:42 almost exactly 3 hours from 10:45 and when I picked her up I went into the room and grabbed the paper. As I'm opening the door to go pay one of the groomers opened the door and asked if the husky was mine, of course I said yes and she told me that I have to get her now because she is being too aggressive. I was confused since I've never gotten this complaint before and closed the door and said that it was fine and I could take her. She then replied back with a heavy attitude telling me that I have to go pay first. This left a bad taste in my mouth since she is the one that stopped me in the first place. I went to pay and when I returned they brought my dog out and I quickly put her collar on and was trying to leave since they made me feel very uncomfortable. The man that brought my dog out asked me if she looked fine but I was not paying attention and left. I had to get ready for work so when I got home I was busy and she was in my living room when my family pointed out that she was still dirty. Her ears were full of dirt and all her fur was also. I called and all they said was that she was aggressive with the dogs and the groomers. My husky has never been aggressive and every other Petco i take her to has nothing but good things to say about her. They offered me a refund but that does not make up for my time that was lost and the stress that I endured in the process. I'm upset that instead of telling me they couldn't shower her they thought I wouldn't notice and were going to let me pay for a service they never began. read more

I hate this place I do not recommend it at all if you care about your dogs do not bring them here they are horrible and not careful at all. Their so called trained groomers are not professional at all read more

Petco - My poor princess has cuts all over her face - Pet Stores Near Me - South Gate, California

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Bad service !!!!!! It was empty and the only thing I want was to buy a fish . All the employees were telling me wait I will send you someone. Please make sure you hired next time people that know something about animals . I was there for 40 min . read more

Very unprofessional training. Made an appointment for dog training and had to wait over 1 month to start. I did not mind the wait, it was going to be 1 on 1 training. I spoke with trainer Christina, here at the South Gate Petco, who i very clearly asked specifically for the 1 on 1 training since my mini schnauzer barks a lot and can get loud around other dogs. I was assured I'd receive 1 on 1 training as long as I was willing to wait a few weeks. I was fine with the wait, I did everything I was Instructed to do beforehand and when the day arrived we showed up and we were told to reschedule to another day because she had other dogs in the class and my dog was barking. I said to her (trainer Christina) that's not possible because I was assured I was signing up for a 1 on 1 class and that we waited a few weeks. She said she understood that but signed up other dogs because she "forgot it was a mini schnauzer" She could not give 2 s***s about it. She insisted on us returning on Sunday (which is not possible because of our schedules) She did not seem sorry about the situation. Just another day here at Petco I suppose. Very unprofessional. I will be switching to PerSmart. read more

I am an animal lover, and have been a resident of South Gate all my life when this Petco came to our city my heart couldn't be happier. Sure there is always room for improvement everywhere, but my visits have been pretty satisfactory. My only wish is that they offered more large and bulk options to feed stray and multiple cats and dogs. The prices can be a little lower, and I'm attracted to their little clearance racks. Overall, its a clean, organized, happy Petco. but to Petco, please stop supplying all these unaltered animals. and lets give the animals better living spaces. read more

Brought my dog here to get groomed and they did a wonderful job on her! She's very small and timid so the grooming assistant answered all my questions and even took a little extra time with her so they could get to know each other which made feel a lot more comfortable leaving her there. Her cut was exactly what I wanted not too short, I was even able to get a promotion they're offering this month for free flea treatment! Wash, cut and nail trim for a good price! I will definitely be bringing her here from now on, great experience read more

Petco - Pet Stores Near Me - South Gate, California

I asked for assistance because I wanted to buy a couple fishes, literally had me waiting 45 minutes and no one came to help. The girl would look at me then look away knowing I needed help. I put the stuff I had with me back in the counters and walked out of the door, never again coming here. read more

HORRIBLE CUSTOMER SERVICE!!!! FILTHY GROOMING FACILITIES!!! Pay attention to what you ask for THEY WILL tack on extra fees for services you didn't ask for. Some days they take up to 5 hours with your pet because they overbook! Very unprofessional!!! Your pet deserves better! read more

Melissa is the best. My dog could not look any cuter. I usually go to Alameda Petco, which I thought was good, just switched to SouthGate! read more

Petco - Pet Stores Near Me - South Gate, California

Came to this petco last week. The associates were super helpful and were ready to answer questions and knowledgeable. There are some places that can barely give me answer as to where a certain dog food brand is located. The establishment looked clean and I felt comfortable shopping around. The customer service is good which I'm big on since I work retail too. read more

Grooming is hit and miss here! Last grooming visit last month I had a horrible experience with the groomer who was not engaged. They kept my dog from 11am to 4:30(that is only because I kept calling and ended up showing up before 4:30 to pressure them!) was so upset with the style of my grooming and on top of that they did not even apologize for the service I received! Will not be coming back, I'd rather drive a few miles extra to pet smart! read more

Bought a guinea pig, and he died within 3 days. Brought him back and spoke to Rose(the manger), she has horrible customer service, NON-sympathetic to the lost of my animal. And just plain rude. Would never come here and wouldn't recommend it to any of my family and friends. PetSmart in Downey Landing has a great customer service and make you feel welcome, if you looking find a pet (especially a guinea pig). read more

Went to Petco for one of my cats who's been licking him self bald. I spoke to a couple of the workers there and they were so very helpful! I wish I would have gotten the young lady's name. She gave me a few options one to help my cat destress, for hair balls , and dry shampoo for possible skin allergies, yet still reminding me that she was not a vet. I got a few things to help my cat and they worked! They young lady did advices me to take my cat to the vet if it didn't work. I was very happy for the great customer service and my cat is much happier. read more

I have been seeing Laura at Petco since my toby was 4 months old he just passed away at 16 years old but I would never have taken him to any one else for his grooming toby loved Laura and she loved and treated him with love they always knew what I wanted and gave him the 5 star treatment, my fur baby is gone but if I ever get another one I will bring him back to Petco to see Laura read more

I went one evening and the girls working there on the weekend were not interested in doing their job. They kept talking amongst themselves. Gave my family attitude when we asked for help. Will not be returning. Everything is cheaper online anyways. read more

One of the newer petcos. The whole set up is new, giving it a cool vibe. The management is positive and helpful. They have saltwater which some petcos don't, and the fish are very well taken care of. Freddy the aquatics expert is VERY knowledgeable and helpful with any questions. He's always on the alert to help people and educate them. If its busy, he'll open a register up for you and check you out! He's helped me out many times and its always a great conversation. If you need good help just look for or ask for Freddy! read more