This is honestly the best Petco in the area. Where others fall short, this one excels staff is incredibly friendly. It's well stocked and their trainer is very nice and communicates well. Easy to get in and out safely with my pet since it has pretty much its own parking lot. There are other stores in the area that it shares with, but there is a lot of parking spaces very close to the front door so I don't have to worry about crossing the street or crossing me very busy parking lot with my Pet. Vaccine clinic is well organized as well. read more

DO NOT COME HERE DO GET YOUR DOG GROOMED! They did a horrible job this is by far the worst grooming service I've ever been too

Waited for 10 minutes for help, no one came. Went to customer service twice. Left without getting what I needed. And noticed that they weren't answering the phone either. read more

I love bringing my boys to kaylee! My German shepherd Cebolla loves her so much and is so excited to see her every time i bring him in. They have such a great relationship and it's almost like he wants to go home with her. My pitbull Hershey is usually pretty nervous but she gets him done super quick to get him home early. She understands all his special quirks and works with him. Hes definitely a crier but hes always excited to see her. Kaylee is great and I 100% trust her with my pups. Thank you Kaylee! i'm read more

Petco - hershey - Pet Stores Near Me - Downey, California

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Good help is hard to find now a days, after shopping here for over 4 years I can honestly say this store has done a complete 180, today I walked into an empty store to pick up my website order and I see two employees having a bashful conversation about lack of security almost like I was in there to steal, no greeting, no nice welcome or hello, just continuing on with their conversation so I proceeded to interrupt them to let my presence known that I was their to pick up my order, mind you I was outside calling letting them know I was outside and no one answered the phone about 5 times of calling, so after I gave my name they handed me my bag so I asked for a supervisor because a a few days prior on a same day delivery order I mentioned to him that they forgot to packed my refrigerated dog food and after calling customer service they told me I had to dispute it with the store so I brought it to their attention and low and behold a light bulb went off in his head and he was like oh let me go grab it for you for this pick up order, after that it was apparent the same thing happened to my last same day delivery order, so when I brought it to his attention like don't you think the same thing happened last time he proceeded to put the blame on the driver for not checking the items then it went from I had to dispute it with door dash even though the order was placed on Petco.com and Petco took my payment, Jose the so called manager wasn't even apologetic and this pretty much sums up every Petco experience I've had this year as I even noticed they removed the rewards system on the website as well and replaced it with a dollar points system as I'm sure this company is going down the tubes, I will now be taking my business to petsmart and chewy and disputing any previous charges for missing items due to store negligence, like seriously how hard is it to check a bag to make sure everything is inside before handing it to someone, mind boggling, all in all, don't go here they don't value your business and I'm sure the environment is toxic due to the leadership team read more

They could care. Horrible experience. Anybody who has an Australian Shepard or long haired large dog will not return. The people in grooming are really really weird. Nasty. These people don't care about you or your dog. They only care about their wierd selves. They might not get paid much. Bad bad attitude read more

There are 3 dudes who work in the evening. They are all incompetent. Terrible service. read more

Me and my German Shepherd just finished up our training classes with Vincent. I was super impressed with his knowledge of dog behavior. I was getting a little nervous that my dog was becoming aggressive. We took the 6 week private package and my dog has made improvements i didn't think would be possible. The store is a bit messy but the company is SO lucky to have a trainer so excellent. Thank you Vincent! read more

Due to my busy schedule and no one answering the phones, I booked a grooming appointment online. I understand that they might the busy grooming a dog, so it was easier that way. I received a confirmation and went on about my week. Grooming day finally came, loaded up my dog, and arrived at the location only to be met with bad news. The grooming section looked closed, so we stood around for a few minutes before a groomer came out. They advised that we in fact did not have a reservation and maybe we booked it with pet smart or a different petco. I tried telling her that it was this petco, because it wouldn't make sense to go outside of the city when I live in Downey. She sat there clueless as we went back and forth, so I told her I had the confirmation but although we're not in the system, can she just take my dog as a walk in or schedule her in- since there were no dogs at the place anyway.... She said no, and recommended I call around to other grooming places to see if I might have booked with them. AGAIN. I literally had the confirmation. It would've been as easy as "sorry the system didn't show you, I'd be happy to take her in now since there are no dogs at the facility now" This literally pushed my entire schedule back and it was super frustrating. Thankfully, the petco in Bellflower was very accommodating and even though they had other appointments- they were willing to take her in within 30 minutes. So I guess I will just start driving the extra distance to a different location from now on, because I definitely wouldn't feel confident entrusting my dog to the responsibility of this groomer. read more

I would absolutely never return to this bad call. The cashier was rude. He's just hanging out with the groomer. He sees me struggling, looking for help. He's in there laughing and joking with the groomers staring at me. I absolutely think he's the worst cashier. I've run across. It's early in the morning. Nobody's in the store. You're not saying anything. You're not being welcoming. I'm like anybody else work here yeah just me and one other guy Absolutely rude. His name is JAIME He absolutely needs training and customer service. read more

I'm extremely disappointed with the Petco grooming service. I paid extra for their pet care membership to enjoy the perks, and I even booked my appointment through the Petco app a month ago. However, today, I missed a phone call from the groomer, and shortly after, I received a cancellation text. To make matters worse, Petco canceled my appointment on my behalf, despite me receiving an appointment confirmation via email just 3 hours earlier and a text reminder. When I called Petco, the grooming company couldn't even muster an apology. The associate informed me that the groomer named Blair B was the one who canceled and didn't leave a message or return number. I explained how they had canceled on my behalf and suggested they could have at least left a name for a return call. To my dismay, they informed me that I couldn't have my appointment back as someone else had already taken it. The store manager's solution was a mere 10% discount, which feels like a waste of both my pet care membership and a prime example of terrible customer service. It's frustrating that appointments need to be made so far in advance, only to be canceled without notice. Worst customer service. Not even an apology. Just an "I don't know". Confirmation and confirm text message. I never replied "2" to cancel. read more

Petco - Confirmation - Pet Stores Near Me - Downey, California

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VETCO Veterinary Clinic Review The Downey VETCO Clinic is the veterinary equivalent of DMV. You hand over your hard-earned cash, only to be treated like an inconvenience, lost in a bureaucratic limbo. You've got an appointment? Great. Just don't expect to be seen anytime soon--waiting 45 minutes+ is par for the course. Standing in the crowded aisles with the other disgruntled souls and their inpatient pets watching the clock tick down while the zombie sloth employees shuffle around avoiding eye contact without urgency. For example, they routinely open up well after their start time so even the first appointments have to wait 20-30 just to check-in at their roll up podium. And when it comes time to fill a prescription? Good luck. It's a labyrinth of red tape, conflicting information and dead-on-the-inside blank stares. They'll lure you in with low prices, but make no mistake, you're paying for a transactional experience, not actual veterinary care. If you value your pet's well-being, save yourself the headache and go to a real vet eg. Ashton, Thomas Veterinary. Ps. I've been taking WONDERFUL pet training classes with Vincent at this Petco for several months so have observed this all from the training area countless times as a bystander as well as a clinic customer. This is not a one-off review. Stay clear! read more

Vet-co here is an absolute mess. Left after waiting 40+ mins to not even check in... there was still over 10 people waiting for their pets to be vaccinated. I'm sure I would've waited even longer. They didn't even call people by their appointment time. Avoid this location if you can. read more

This is a long over due review. I want to thank Rosemary for being so helpful. She's gone above and beyond her duties. She's helped me out more than twice at the Downey store. Honestly, theres no other employee that has given me any type of help there so I hope the higher up's are reading this. She deserves a promotion and more importantly a raise! This is an employee you do not want to lose. Keep it up Rosemary, I appreciate you. Luna & Sol read more

I took my puppy to the groomers here and my poor baby got clipper burn. I'm extremely disappointed and will not be returning. If anyone is planning on taking your dog in, make sure to ask what blades they are using and that they cut the hair in between the nails. read more

Petco - My poor baby paws after her nail appointment - Pet Stores Near Me - Downey, California

My wife and I enjoying shopping at Petco to buy dog food,collars,and their grooming service for our dog Goldie. We the service and the staff is very friendly. read more

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My sister had ended up buying a bearded dragon on January at Petco in this location. She purchased the bearded dragon when he was a baby. Months go on and the bearded dragon was low on calcium. The lizard was UNHEALTHY. Petco is OBLIGATED to let customers know if anything is wrong with the animal. Terrible service! read more

Came in last month to buy a new collar for my pup and ended up getting a show too. As I was checking out, one of the groomers was yelling at another groomer very horribly and the one being scolded looked like she was about to cry. This happened weeks ago and I still can't stop thinking about it, so I figured I'd write this review. That was extremely unprofessional to witness and I only worry about how that groomer must speak to her coworkers in private. I ended up asking the cashier for the yelling groomer's name, and they said "yeah that's Blair, I'm sorry, she does that sometimes" So embarrassing and ridiculous. Do better Petco. read more

Extremely bad customer service from manager Mark. I went today to get my fish tank water tested, because unfortunately our pet fish passed away and also exchange the fish and she didn't even want to help me. She was rude and asked us to come back another day because she couldn't do the exchange, yet she is a manager. The other employee who was super nice told us to come back Thursday or Friday, so I have to keep my dead fish in a ziploc and by then the water will have changed so I guess I'll never know what happened to it. RIP. Anyway - we went to pet smart and what a difference in customer service. Wow! Highly recommend petsmart. Stay away from this Petco location. read more

We adopted two sister hamsters here with the help of a very friendly staff member who we believe to be the manager of the reptile or fish section? I don't know...but he was super sweet! He offered to reserve them for us, showed us pics of his own pets which was super cool, and was extremely friendly!!!! Shout out to him! And when we came back he even asked how they're doing! They're now housed in a giant 60 gal terrarium with bedding and a big silent spinner hamster wheel. They even have a custom home and 10 inches of bedding for burrowing which they love. They never ever run around the cage or anything and they never fight because they have plenty of space and were already bonded. They'll be loving a very happy and healthy life. Thanks Petco and thank you Petco manager! read more

Petco - Hamsters - Pet Stores Near Me - Downey, California

Tonight we visited the Downey store #01501. I want to express how very disappointed we were with the filth in the store. Upon arrival, we went to the fish area where we encountered dog feces that had been there for hours. Someone had also stepped on the feces and smeared it all over the floor and the stench was unbearable. I went to notify the girl at the register and she failed to take any action to have someone clean up the feces. I also noticed by the reptile area that there was even more dog feces and urine and someone just placed napkins over it. I have visited this store numerous times and have never encountered the store soo filthy! There were numerous employees around and not one took initiative to clean up the feces and urine. My daughters had to cover their nose to finish shopping and not vomit from the stench. I am not sure why Petco would allow dog feces and urine to sit for hours and no action is taken for shoppers to have a pleasant & clean atmosphere when shopping. Totally un-excusable! Shame on Petco employees and managers. read more

Petco - Pet Stores Near Me - Downey, California

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If I could rate 0 stars I would my dog past away a couple hours after his rabies shot it sickens me thinking you can trust these vets and know what there doing my understanding is that they gave him a high dose I'm extremely broken. RIP PANDA read more

Petco - Panda - Pet Stores Near Me - Downey, California

I could not even give it one star Worst experience ever First, I walked in to schedule a same-day appointment for my baby She's a toy poodle eight months old. The girl did not tell me that I needed her rabies information but she scheduled me a same-day appointment for 1130 I left Petco to go get gas at Costco I stopped at my apartment to pick up my dog to take her to get groomed, trimmed and washed I GOT MY BABY BACK WITH FLEAS LOTS AND LOTS OF FLEAS Now I understand that it's a grooming place But never have, I taken a pet in Ming, clean to have no fleas To having a shit load of fleas I can't even remember the guys name one of the assistant managers that told me it's flea season I'm sorry it might be flea season to you But my dog had zero fleas It doesn't even help that he refunded me my money Because I have spent so much more money, trying to take care of the fleas In my house , in my car, on my dog... I do not expect my dog to have fleas Not only was her hair all chopped up and uneven But now the amounts of fleet killer that I have to use in my apartment in my truck, and on my dog is insane Do I recommend this shop never Will I go back probably just to pick up her food from there But to say that I was happy with the services I can't be It's actually quite disappointing that they want to blame. It's flea season. For them being inadequate. Unprofessional And dirty Because they sure as hell didn't spray before they took care of my dog It wasn't a very good experience And it won't be ever again read more

This location is wonderful. The staff are very helpful and quick to resolve issues. For grooming I recommend scheduling 2 weeks in advance. Shala is so sweet. Highly recommend to book with her. She keeps my furry friends smelling and looking nice! read more

Pet care. Left my pet with groomers and they did a great job. Would take her there again. Friendly service.

I've been taking my 7 month English bulldog with Ivonne for the past 3 months! She is great! Always leaves him so well groomed & taken care of. He smells so good every time I pick him up and always has a cute new bandana. My pup is always so happy to see her which makes me happy because I know he's in good hands. Highly recommend her if your looking for a local groomer! read more

Petco - Pet Stores Near Me - Downey, California

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$19.99 for a beta fish. We named him bubbles. Better quality in beta here than petsmart. It's cleaner and less hectic. I was so happy I found this unique fish I've never seen a white beta. He's pretty. Our old beta last over 2.5 years and passed away. We buried him yesterday. Bittersweet so we got a new one to join the fam bam. read more

Petco - We names him bubbles - Pet Stores Near Me - Downey, California

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I ordered online and got same day delivery. When the delivery driver arrived I noticed there was a missing bag. He mentioned he was only given one bag. When I called your location to ask about my missing item you guys said that the delivery driver had forgotten it outside and you guys had nothing to do with it, that I had to contact DoorDash directly to fix the error. Not very helpful. read more

Customer service was not great worker named Jaime did not provide great help I tried buying a fish which he didn't allow me too even tho I said I had fishes and knew about them just said he wouldn't sell me any that he didn't care. Took along time to get help for nothing didn't get no help. read more

I'm writing to express my gratitude and satisfaction towards the Vetco staff at the Downey Petco from our first visit to their office 6/13/18. A while back I received a free vaccine coupon in the snail mail. I thought, "I don't think I'm going to need this." Then I received a reminder about our dog's city license being due soon - and her rabies vaccination due too. Already?! Our little ol' miss goes many places with us, but I was so happy she wasn't so nervous with the staff here. They are gentle. Kind. And very fast. All we had to do was check in at the podium during their regular hours (see their website for this as they do keep it updated or just call). Give our info. Sign a waiver. Get weighed. Brief checkup (very brief - and we weren't charged for a visitation!). Shot. Review paper work. And out the door to shop we went. Five minutes tops. I saved $19 and would go here again for vaccinations as needed. In reference to Liz E.'s review from 6/11/18 complaining with a 1-star review on EVERY single Petco in the Greater Los Angeles area: You're the reason why Yelp sucks sometimes. Also, Liz E., don't spew that crap about "Petco keeps raising their prices" when they do in-store price matching. PRICE MATCHING with Wal-Mart, Amazon, Chewy.com & even petco.com - I've used all of their sites in this particular store. If you've never done business with the Downey location, don't f*cking post a review for it. Still a fan of this location & their staff. read more

Petco - He's so beautiful & not shy. $19.99 (1.16.18) - Pet Stores Near Me - Downey, California

I went to the Downey PetCo store yesterday and Jonathan was amazing. They didn't have what I was looking for and I was out of food so leaving without food was not an option. We discussed my 2 pets and their needs and be directed me to a couple of options that he thought would work well. He was right. Both of my pets love the food I purchased! It's hard to find good help and Jonathan exceeded my expectations! I really appreciated the time he spent with me. I've found my new go to Pet store. read more

almost impossible to find an employee that will help you there will be a 20 person line and one person working the register every time and I'll be taking their sweet sweet time knowing that everyone is painfully waiting. I bought a beta fish here died a week later I don't know it's always really ransacked. Also, never have anything you need to fish food is almost nonexistent.... But they have my dogs, nutritious, healthy freezer food... lol read more

I love coming here to see all the fishes, which cats are adoptable, shop for my cat, and even try to find doggies walking down the isles. I also come here anytime I want some Coffee Bean, it's a nice past time and I am always looking for new cat items. However lately the cat isles have been pretty sad. Today I wanted a new collar for my cat but sadly the whole wall was pretty empty. Aside from super tiny XS collars which I didn't need. So I went to the small dogs section to maybe find a collar there and same thing: nothing but a few collars hanging. I was ready to spoil my cat but alas I had to leave empty handed. Probably next time I'm craving some Iced Hazelnut latte... the collar section will be restocked. read more

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They never have royal canon for puppy pug in stock Every time I go there's nothing. Not really stocked up with puppy clothes read more

Employees are condescending, with vital care services asked about my rewards and he looked back like what am I supposed to know (when they can be looked up in their system) then multiple accounts popped up and instead of providing guidance on how to fix that he used it as an excuse to not want to add my $15 dollars in rewards read more

Waited a month to get my dog groomed with Marlene U just so she can do this... My maltipoo got a cut at the Lakewood location a month ago and they had no complaints at all so I eventually make an appointment but at this location with Marlene U. And as soon as I walk in, she says stay and watch in case your dog doesn't let me groom her so I waited and she did amazing so she said I can go. I drive away and as soon as I get to my destination they call me to come get her because "she's throwing herself on the table". This girl assumed she was going to not let herself and then my dog was well behaved so she let me leave then waited till I left just to call me back. I can't believe I waited a month for this appointment just so she can leave my dog looking like this. I might take another step on this matter because I don't believe one person groomed her a month ago with NO ISSUES and then Marlene U. couldn't do it even though my dog was a good girl right in front of my eyes!! How does this happen? I wish she never would have touched my dog because now I can't find a groomer available and this is what my poor dog looks like. Don't waste your time with this place of Marlene U. I've been a member since 2013 but will never support this place again. I will be calling corporate. read more

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So upset Wayne is no longer here. I'm looking for him too! He was the best with my dogs. Wayne if you're still in the grooming business reach out. read more

Petco - Pet Stores Near Me - Downey, California

They REFUSED to groom my dog since he was really Nervous they had to bring more staff just to put him inside the grooming area and they ended up no grooming him WASTE OF MY TIME ZERO STARS if I could!! read more

Love coming here to buy things for my zoo at home and spoiling my cat with all the supplies they offer. I've enjoyed watching all the cat get quickly adopted and can't wait for all the new events. read more

I took my dog for a grooming session on 9/18/22 and was nervous because Pomeranians have very delicate skin and coats...the groomer Payden seemed very knowledgeable and assured me they work with at least one Pomeranian a week so I trusted her and regrettably met my dog with razor burn. NEVER trusting a groomer again! Not only did she try to hide it by saying she didn't know how that happened...but being that it was his private area, one would assume they would be extra careful and pay close attention when grooming that area. My dog had a full coat covering his testes and was stripped of his protective layer in that area.. The manager Kevin helped me with a refund and a vet visit (who gave me a topical spray with ALCOHOL! Not helpful). When I asked for some dental treats for the trouble of taking two hours out of my day to drive to the vet with him, he said he was already doing me a "favor" by giving me the refund along with an ointment I requested. Bullshit! They were only taking responsibility. My dog became stressed and depressed after this experience. Please beware when choosing this location for grooming! You're better off caring for your pets at home read more

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