Thank you Petco in South Gate (this location) for being an agent for your customers. I won't go into details but the amazing team member let me use their restroom in an emergency. Due to Covid it is near impossible to find places to use the restroom, especially since I also commute with my dogs. The team member was very sweet and didn't even hesitate, when I explained my special circumstance. Thank you guys for the awesome customer service! read more

I placed my pet's medication on petco online in this March 2026. I mailed in the prescription which last a full year but I only purchased 6 months medication. Before I mailed in the 1 year prescription I spoke with their agent addressed my concern about mailing them my only copy of doctor's prescription and what will happen the next time when I need to purchase the remaining 6 months medication? The agent assured me that it would not be any issue because petco would have the record of the prescription I mailed in. It turned out a huge frustration for my 2nd prescription ordering. They kept claiming that petco didn't have any record of the mailed in prescription from me. But wait- they did see my 1st purchased and delivered it. So more than an hour later waiting talking waiting on the phone.. the agent first lied about calling my vet, and vet would not pick up. So I verified with my vet and they told me the clinic doesn't accept Fax , please have petco telephone the vet. I told petco what my vet said, and the agent said : oh sorry mamn but our pharmacy needs the vet call them instead. I told the agent that their customer service is terrible. I told the agent that I purchased the item from petco not from my vet which means you got my money not my vet . Petco lost my mailed in prescription. Not my vet. Why petco's pharmacy would not do the right thing which simply call the vet(they lost my prescription) to verify and not to waste the customer's time ?I will never do business with this company-Petco again. So terrible. read more

First of all. I went to look at the fish . Poor fish.. poorly maintained . The tank is just nasty. A couple of dead fish I found in 2 tanks . Is this how petco should treat their animals ? read more

Petco - Pet Stores Near Me - South Gate, California

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Website says STORE opens at 8AM. The male worker,with thick black glasses said otherwise. read more

Petco - The store hours that clearly says 8AM. STORE hours not grooming hours - Pet Stores Near Me - South Gate, California

Sunday 4/26 3pm the these girls made my experience at this petco really poor, their lack of service has to improve

The doctor in the veterinary clinic doesn't look like he takes his job very seriously. And is always on his phone before taking a look at peoples pets. I don't even see him wash his hands either when handling medication. What makes it worse is him talking behind your back when your done with you appointment. I caught him doing it with a coworker as we were leaving. Very uncomfortable it made me feel. read more

The manger from the fish department wanted to force me to buy a tank from the store for a fish that was 49c gold fish when I have a tank already it ain't big maybe a 10x10 or 12x12 but the thing is he really was insisting we even buy a filter like I can clean it my self. I mean if he would give it to me for free then I'll take it but those tank cost $150 the ones he wanted me to purchase. read more

all i needed was a dog tag and their engraving machine wasnt working. i asked the girl up front if she could help us and she told me it was gonna be a few minutes. 30 minutes later, still no help and i had already paid for the tag so didn't wanna just leave. ended up walking around the store until i could find someone to help and found so many dead fish in their tanks. all of the birds look bad as if they're not being properly taken care of. tanks and enclosures are dirty too. you could tell these animals aren't taken care of. went back to refund the tag instead which took another 15 minutes and in the end nobody came to help. read more

Okay so once again I went to get dog food but checked on the fish to see if there was a difference and clearly there isn't I feel this is something that shouldn't be happening repeatedly read more

Petco - Pet Stores Near Me - South Gate, California

worst place ever literally told all staff to help me and nobody never came. Had me waiting for almost 1hr and nothing.

I've visited this place several times, and I'm really disappointed with the lack of customer service. The staff rarely seem willing to help, there are always excuses , they keep changing their "policy" on what time they stop selling fish, or they'll say Oh it's too late the fish area is close, Oh fish is "under observation " Oh the water for the fish is " too warm" so we can't sell fish because again they're under observation. Blah blah .. every week was a different excuse! Unfortunately, I can't recommend this place based on my experience. I wished I would've gotten the names of these lazy employees, because out of the whole crew, there's only 2 girls that are actually read more

Had a bad experience with the Grooming Department on Friday at 4:30 pm At the South Gate location . Left me talking as she hung up on me. These egotistical punks should not be hanging up the phone on you for no valid reason. I just wanted my dog groomed. Please hire competent people, not project hoodlums. Thankyou read more

I came into the shop earlier for some bird food but ended up wondering around the hamster section. I had seen that there was this hamster bleeding out. I proceeded to inform an employee and he had told me that he already knew about this situation, but didn't do anvthing about the situation before I told him. He grabbed some tweezers and picked up the injured hamster, hurting him. He was being rude and unprofessional about the whole situation. I chose to purchase the hamster because it was obvious that nothing good was going to be done if it staved there, so I took matters into my own hands. The wound was clearly there for longer than what he said. He also informed me rudely that there was no point in purchasing the hamster if it was going to die. Please do not come here. read more

Petco - An employee knew the hamster was like this and didn't care to help it. - Pet Stores Near Me - South Gate, California

worst customer service. avoid going to this store. both employees were on their phones watching videos instead of helping out customers

Terrible customer service, the woman in front desk so unpleasant and unwilling to help with bad attitude, do not recommend it at all, the one in Huntington Park is so much better read more

honestly, this place never has what I'm looking for. They are always so disorganized. It's actually kind of comical. I got a beta fish for myself for Christmas and it took like three months for them to get food in because every time I went in which is like once every couple weeks, the isles are literally empty. I really do think this is upper management problem. They're always horribly understaffed. There's always a ridiculously long line and the workers are usually always sick complaining/in a bad mood or going ridiculously slow intentionally I actually stopped to Petco in general because all of the location seem to be like this here in LA, they're not up north so I think you guys../and when I say disorganized, I'm talking about the rabbit section the fish section the dog toys section. Nothing is where it needs to be besides the dog food and cat food. lol read more

Friendly staff helpful and attentive. My dog looks ves going there. Thank everyone who works there for there help read more

Petco - Spike !!! - Pet Stores Near Me - South Gate, California

Poor fishies were swimming in their own poop. It's very obvious they never clean the tanks, this is abuse. There was many dead fishes amongst the other fishes, some were even attacking the already dead ones and eating them, who knows if they even feed them as regularly as they should. read more

Petco - Dead fish that has clearly been there for a long time because it's only the skeleton. - Pet Stores Near Me - South Gate, California

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I've been taking my dog for grooming at this location for eight plus years now and they've always been horrible at notifying you when your dog is ready for pickup. I've been putting up with it all these years but yesterday was a boiling point for me. Her groomer Vivian or anyone else for that matter (there were at least 4 other groomers that day) and nobody notified me that my dog was ready for pickup until I finally just dedcided to go in after it had been 5 hours since I first brought her in. I called multiple times to check on her status and nobody would answer the phone. When I got there I asked them since when has she been ready? They had told me that she had been ready for pick up 2 HOURS AGO! I asked why nobody had called me? The associate told me they called and left a voicemail. They did not call me and they definitely did not leave a voicemail! That's their excuse every time. There is no excuse for leaving a dog in the crate for 2 hours when I could've picked her up. Definitely no excuse to keep a dog for 5+ hours, my dog is an older dog she needs to eat and does not spend much time in a create or away from her owners. These workers just don't care about your dog, or their costumers. I did not tip the groomer because it was on her to make sure to notify me my dog was ready for pick up and she failed to do so. I can't believe management doesn't do a better job trying to notify. read more

Petco - my lucy. happy out and away from being kept in a crate for 2+ hours. - Pet Stores Near Me - South Gate, California

Enjoy coming here as this petco seems to carry food I buy for my dog many others carry it but sell out fast. This is a big store. Protocols in place plenty parking read more

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BE AWARE! I got some prescribed medication from the vet at Petco (Nexgard) and this recommended medication for the fleas almost killed my dog. Be careful those medications are super dangerous my dog was having seizures within a hr of taking this trash medicine. Vets should stop selling that. read more

This location lost a loyal customer today. After dropping my dog off at 10am for grooming with Karime I did not receive any calls or text for 5 HOURS... I stop by to check in because that is not normal. Come to find out Karime left work early and left my dog half groomed at 12pm, mind you I get there at 4pm. So my dog sat in there for 4 additional hours, with no contact to the owner. They show me my poor pup half shaved and NOT BATHED. He still smelled and had dirt in his paws from when I brought him in, so basically you left my dog caged up because he was "too anxious" ATLEAST CALL THE DAMN CUSTOMER TO PICK UP THEIR FUR BABIES!! So unprofessional and the fact these amateur groomers think this is okay is a disgrace. Cannot believe this terrible service! read more

Lazy Employees don't want to take out items for curbside pickup. Why even add the feature for this location if no one helps.

This place is a mess. Came in to buy a few aquatic plants and live fish. The only cashier said someone would come in 2-5 minutes. It took about an hour for someone to come help, but then the manager kept calling the only employee on the floor to do other things. Employee left and didn't come back. I walked around.. employee was helping other people and doing other tasks. Waited over 2 hours to get a bag of plants which I didn't even end up buying because who wants to wait in line after wasting all that time. Nobody ever came back to help with the fish.. Waste of my freaking time I could have been at a different store being helped out. Wtf is going on there read more

I come to this Petco very often and have bought collars, leashes, and pet toys for my dog. I've also bought flea treatments and shampoo. If I ever have a question someone is always available for assistance and employees are rather very knowledgeable about products and overall pet care. As far as grooming, I would not be able to speak on that since I've always bathed my pet myself. I'm sure they do a good job considering the customer service given. Overall, I'd say this store more than satisfies any pet needs or service. And as far as how they're currently handling the situation with COVID-19, I'd say they are doing a much better job than most essential public businesses in terms of following proper procedures. read more

Petco - A new leash I've bought for my Labmaraner who's almost 2 years old - Pet Stores Near Me - South Gate, California

check your receipts! The employee by the name of Karen on register 002 scanned my pet food twice. when I looked at the receipt, it said I got charged $63.98 for one, underneath it said - regular price: 2@34.99 so I was like I should might as well go back to return one and to get two for the $34.99 each. but no, turns out she scanned two. be aware, be careful. read more

This Petco is a hot mess. It's dirty, unorganized, the employees are inattentive, and the line, the line is always long. I always spend more time in line than in the store. The cashiers see the huge line and they are unbothered. The shelves are messy and scarce. You must be wondering why I continue to come here because this is not my first or even third time? Don't even trip because I'm asking myself that exact question. Why do I continue to come here and leave not only stressed out and full of anxiety but also disappointed and dissatisfied. I'm moving to PetSmart!!! read more

Our dog Negro was groomed by Sandra P and she did a phenomenal job! We described to her what kind of hair cut we wanted and she did so much better than what we could've ever described and imagined. We'll definitely only be getting him groomed by Sandra now! read more

I paid extra for my dogs nail buffing and they didn't even buff my dogs nails! They literally just left them sharper than before and I even gave a $3 tip on top of that ‍. The grooming salon was very dirty, hairs all over the ground (were you pay) and my dog got fleas from them. He did not have fleas at all before he is on the simparaca pill luckily... fleas were literally bouncing off of him after we picked him up. read more

Petco - Pet Stores Near Me - South Gate, California

By far the worst Petco in the area not only is the grooming staff extremely rude and unpleasant to work with but their leadership Vivian demonstrates the same behavior, but hers comes with a lot more attitude, so I can see why the staff can't pick up common etiquette. . The Gothic girls with a horrible attitude not once did they greet me or suggested any recommend after I asked and said it's my first time here what would you recommend it was like talking to a zombie.. 10 minutes late and for some reason, it turned into 40 minutes late oh yeah, I had to stand and wait like 15 minutes for them to come out and help me I apologize for me being late no acknowledgment or human level connection. These girls and I'm saying girls because multiple girls walked out to help me need customer service skills and they're definitely not getting it by their supervisor or Lead Vivian .. along with the store manager, which I didn't pick up her name had no clue what was going on after I shared my experience with her. She went inside the grooming service area came back with a story and she doesn't know what to believe. Not sure how she got her position as management is definitely unexplainable. I could keep going about the experience in that grooming service but at this point, just know that your pet may not be safe there and your information. read more

Omg I'm seriously so happy! I have been taking my dog Toby to petco for grooming for a couple years now. Last time I was here, I had a bad experience but the manager of the grooming department groomed my dog today and she was so patient and understanding! I believe her name was Vivian but I could be wrong. Started with a V though. read more

Great place and great customer service. I took my puppy to a different groomer and didn't remove the hairs from his ear. I have called different groomers and veterinary and they were way too expensive.. about $60 they were charging me for $30 each ear.!! I came here to see if they could do it. They were so attentive and nice and helpful. And I only paid $10!!! I will definitely come back here for a groom next time. read more

Disappointed.. took my dog for a service, was supposed to be cut at half the length of his coat (hair) came out all most bald. And his privates where left untouched. Upon arrival the girl said that the dog had knots but couldn't call me to let me know weather to proceed or come for him.. read more

Petco - Before - Pet Stores Near Me - South Gate, California

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Please avoid bringing your fur babies here for a haircut! I brought my fur baby in for a cut, they took approximately 9 hours to let me know he was ready. Upon arrival, the girl tells me that my fur baby looks like he has allergies and caused him to over scratch and peeled his skin off by his throat. At first I thought, well maybe she's right (I hadn't seen it before since he's a shih tzu and his hair was extremely long) so I took my fur baby to his vet to make sure we got something for his allergies. His vet told me he had no allergies, that the peeled off skin was actually from a cut and needed to be healed properly. He is finally healed and I am never taking him back! My poor baby. read more

Absolutely do not take you're pet here, I dropped him off this morning for a bath and hair cut, to later received a call that my dog is at the veterinarian with cuts on his ears and was bleeding heavily, my dog never moves and sits still, the fact that my dog got hurt is so unacceptable!!!! read more

Horrible customer service! I came here to buy cat food only because it was absolutely necessary. Being here reminded me of why I already dislike this place. Very entitled young employee who yelled at 2 different customers within 10 minutes. Condescending attitude and rudeness levels that are uncalled for. I think that there should be trainings on how to speak to customers and pets or maybe don't work with people. I'll continue to order from Chewy who offers better prices anyway. read more

Terrible experience. Brought my dog for a SCHEDULED grooming session at 3PM. I was told someone would call me to come pick up my dog when he was ready. It's about 5:30PM and no one has called so I decide to drive into the store. Let me remind you the store closes at 6PM. I arrive to the store and sure enough they haven't even started. The stylist begins cutting my dogs hair after they close! Vivian, as the lead of the grooming department you should be on top of this and ensure your stylist are not cutting the hair of your customers pets after the store closes. Let's hope this doesn't happen again but judging from reviews, I am not the first unhappy customer to pay this store a visit. Get it together management. read more

Petco - Pet Stores Near Me - South Gate, California

Came to the petco in southgate was looking for good toys for pitbull, I asked Nakki for help she was very knowledgeable with great customer service:) read more

I attempted to come here today to get my 9 lb dog groomed. The appointment was at 3:30 and no one was at the desk. Ten minutes later, one of the girls comes out. She spent twenty minutes questioning me like I was in a deposition. I provided proof of my dog's vaccination records even though he's been groomed at Petco before so she could see that he was already in the system (side note: I came yesterday thinking it was his appointment and presented his records even though I shouldn't have been asked to.) First, she tried to say that my dog's vaccination records expired, so I showed her the date on file. She then asked me about my dog's ear from THREE years ago when another Petco stylist accidentally cut him and he had to wear a cone. She kept trying to come up with excuses to not service him, saying that he's not fixed, he's too anxious, so I mentioned that I give him calming gummies regularly and that sealed the deal for her. They couldn't groom him if he takes calming gummies because once it wears off he might have a bad reaction. I said that other groomers never gave me a problem about that and she literally told me to go back to them. Then has the audacity to mark our appointment as completed on the app. HORRIBLE SERVICE. As I was walking out, I tell an employee at the front of the store about my experience and all he says is okay. Do not come here, they obviously have lazy kids running the show. read more

Petco - Pet Stores Near Me - South Gate, California

Horrible customer service big attitude it took 30mi for someone to help me with what I wanted