I love shopping for clothes and treats at this particular Petco location for my fur babies. I'm always getting their duplex cookies, bully sticks and chicken treats that they love. The clothing selection is extensive and really nice quality that will last many years. The area isn't the greatest, but I only shop here during daylight hours. It's my go to for these specific items. read more

I was at Petsmart contemplating buying a generic dog food and risking diarrhea when I snapped out of it and started calling around for puppy dog food for my little guy. Gabby answered and let me know she had 3 bags left of the French bulldog puppy chow in the brand I needed. I requested that she hold them for me until I arrived. I have a slight heart attack as I notice that they close at 7pm. I check my gps and my eta was 7:02. I call Gabby back and beg her to let me into the store if I get there after 7pm. She says, YES!! But will only give me a minute or two until she closes. The ride over was stressful!! I get there literally at 7:01. The food was bagged and already in the register. I just had to swipe my card and I was out the door immediately after and they then for real lock the door and shut down. Thank you Gabby!! My dog has his food and I'm not risking diarrhea tonight. I appreciate your customer service!! You are a life saver!!! read more

I'm a man of few words but the fact that I'm even responding is miraculous and additionally means I like the store and I choose it over any other pet store. Nice people and great selection. Plus if my dog doesn't like it I can bring it back. read more

I went to return a small 19 liter unopened bedding I purchased from a different store. I have a sick new born at home and I was picking up some medicine close by so I thought I'd come in to return it really quick since I don't go out much. Autumn, she said she was assistant store manager, was at the register and told me they strictly do cat and so they don't have small animal supplies. I went to the restroom and saw they did and she said she didn't have room for it so I couldn't return it. I know for a fact that is incorrect!!!! I can understand if it was a big item or multiple but it was an unopened small pack of sophresh bedding. She could've resold it easily! Now I have to drive to a different Petco in the heat to return it (which they did) this was extremely inconvenient and unnecessary!!!!! Horrible customer service!!!! This is why I'm starting to find other places to buy pet supplies! I bought this bedding for an emergency because I had just gotten a bird and needed something for the night and didn't end up using it. Will not be coming back here!!! read more

Petco - The bag I needed to return - Pet Training Near Me - Sacramento, California

I want to commend the young woman working this evening who politely asked a woman if she had a mask. First of all, there is a large sign before you walk in notifying customers masks are required. The woman immediately started yelling at the sales associate all the reasons why she couldn't and wouldn't wear a mask. The sales associate asked her to stop speaking to her that way, as it was completely uncalled for. The woman went about her shopping, muttering under her breath. When she came to the register, the associate denied her business. To say the woman came unhinged is an understatement and spoke horribly to the associate and demanded a manager. When the manager asked her to leave she yelled a variety of expletives, got in his face, and proceeded to tell the three of us "F--- You!" The entire time, both employees kept their cool and maintained extreme professionalism. While the woman screamed she will never shop there again, I will continue to give my business to this store. I understand we are in weird times, and people are on edge, but that level of insanity is unacceptable. #bekind read more

Jessica In grooming did such a great job on Bella! We walked out and everyone was complementing on how great Bella looked! read more

Petco - Bella after her cute she's loving it - Pet Training Near Me - Sacramento, California

Awful employees working the Vetco Clinic. On 04/11/21 I went in for my pets third vaccination visit & he was treated poorly. They immediately had me put him in a muzzle & repeatedly harassed me aggressively about 'training' the tech only tried too give him the vaccination once before giving up & letting the entire store know that my dog needs to either restrained or sedated before getting any more treatments. Then decided to say 'actually he needs both' as I am walking out of the door fighting back tears. I'll be calling cooperate today to investigate the situation. This woman doesn't know how to treat people or animals. I will never give this location any one my business ever again. read more

I realize that times are hard but it's no excuse for the worse customer service that I've ever experienced. This location is closer to my home but I will continue to give my business the the larger store down the road! read more

Customer service is excellent and their knowledge is extremely helpful.... the ladies are very patient, kind and professional.

My boyfriend and I had an excellent experience with Karen, pet owner of queen of evil dachsund. She was so helpful and answered all of our questions. We are new puppy owners and nervous about doing things well and she made us feel excited and confident. She set us up to be great owners and excitedly shared her expertise. she is a complete asset and will surely attract many loyal customers. read more

My friend and I wanted to pick up some Kale chips from whole foods. When we pulled up, I noticed there was a UNLEASHED store next door. Since my doogy loves the "chocolate chip" cookies from the pet treat bar, i immediately went in and picked up a bag for him. At $3.99 a pound, the half a bag of "chocolate chip" cookies i bought were only $1.50! :) Upon entering, i noticed this location is a tad smaller than the one in Elk Grove but it still contained all the goodies the other UNLEASHED locations have. In case you're not familiar to the Unleashed stores, unleashed a branch of the Petco stores. They specialize in holistic and organic food for your pets. This location also had a refrigerator filled with the fresh dog food I have been looking all over for. SCORE! On a Monday afternoon, we were the only customers in the store so the staff were very attentive and offered to help us find suitable products. It's definitely worth it to check out unleashed, especially if you're into organic and holistic food for you dog/cat. read more

Very nice store, Steve is A1 steak sauce yall. He helped me find everything I needed, recommended me some useful products, and helped me to my car! So nice. read more

We have been a few times now and doubt there will be a return trip. We purchase food for our cats at Petco and this store. from our understanding was basically a smaller outcrop of Petco. In buying food the first time we were overcharged. After getting and looking at our receipt, they rang up a more expensive priced bag of the food. We had to go back, which is a bit of a hike, and get a refund. A few weeks ago we went into this shop to pick up a scratch pad for the cats, actually a replaceable core for it and the price seemed high but having not bought one in a while just figured they had gone up. A few days later we were in the Petco on Arden and saw the same pad we had paid 12.99 for, priced at 7.99. That's a huge difference for same product, thus Unleashed, I won't be back doing business with you again. You can fleece your Fair Oaks area customers, but for me, I'll shop elsewhere. read more

this location is by far one of my favorite petco locations ! The staff was so nice! I was greeted by the nicest cashier (she had pink hair and brown hair) she was so nice and friendly! They might not have grooming but her attitude is the reason I will be coming back ! 10/10 ! read more

Situated next to the Whole Foods, Unleashed markets heavily to the Whole Foods crowd with mainly organic and high end pet foods, treats, and toys. The store is significantly smaller than a regular Petco but does have the staples that you would find in any pet store- dog and cat food, toys, treats, collars and clothing, niche pet foods, and homemade dog treats. They do offer some of the higher end cat and dog foods that are featured at Unleashed at the regular Petco but there is definitely a wider selection here. We wandered in to kill time and ended up spending $50 on fresh and dried catnip along with dog and cat toothpaste, all of which were organic. If you have a disposable income and love your pets, this is a place to spoil them but if you have to be a bit more discerning with your cash, I would comparison shop. The staff is very friendly and helpful- much more than the big box pet stores- but we rarely find ourselves in the Arden area and it is not enough of a draw for us to warrant a trip just for this store. read more

Petco is still not taking returns! They just like taking money from customers and not giving it back. They expect me to keep a defective item that was $100, beyond ridiculous! Our Govenor is not doing that, Petco is. As businesses reopen, most retailers are now accepting returns. There is no real reason since they have the same contact customers while making the return as they do with purchase transactions. How do customers know if they are touching something that was contaminated while in the store? The stories about how long a virus could live on items was overstated and inaccurate! There is no real justification for a reputable retailer to do this except to keep money of others unlawfully! I called and they can't even tell me when they can accept refunds. Poor management. They should be keeping their employees advised. Well guess what, I am filing a credit card dispute and it will get charged back! read more

NEW Review: I've been meaning to write an updated review for a while. I wrote a review prematurely as it was my first experience at this store. However, I had gone in on several occasions and was not always completely satisfied. There were several times in which I came into the store and I was not greeted or could not find help. One of my main issues was with a staff member [who may be a dog trainer]. I felt that often at times she came across as a know it all and abrasive. I get that she is full of knowledge but felt I was often being lectured. This wouldn't bother me much, if she did not touch my dog without asking. I was inquiring about teeth cleaning. Instead of first asking me if it was okay to examine my dog's teeth, she took the initiative and open my dog's mouth and poked around. I didn't appreciate that, considering that my dog is shy around strangers. I think it's just common courtesy to ask permission before taking the liberty to poke and prod like that. It's one thing to pet my dog but another thing to open the mouth, especially without asking. PREVIOUS Review: I just got a new puppy about 3 weeks ago and went into Unleashed (since I shop at Whole Foods). I've gone to this location a few times and had nothing but a great experience. I'm a new pet owner and all the associates were friendly and knowledgeable. I'm always greeted when I first walk in. The associates were able to address a lot of questions and alternatives to fit my needs. They made me feel very comfortable since I was new to owning a dog. All of their recommendations has done nothing but benefited my little pup. This location is small and some items are pricey. However, the atmosphere is welcoming, knowledgeable, and friendly. They even have this goodie bar of treats when you first walk in! My pup and I will definitely come back! read more

Went here tonight to pick up some canned Royal Canin cat food. Many stores are often out of the 6 or 12 packs. This is the 1st store who would not price match the individual cans. The packs are generally cheaper. Was told could not do so w/o manager approval and no manager in the store. What has happened to customer service. read more

Awesome little store. I have two dogs and my baby Indiana has training classes with Madison (6 week long course) they were a VERY reasonable price especially because Indiana was a little terror before classes but Madison is very informative and makes my baby mind her manners. They have everything you need here and the staff is always super friendly and helpful! read more

When I first saw this place I wasn't quite sure what to expect being as I had never seen an Unleashed Petco before. Until that point I had only seen the giant regular stores. I decided to check this place out because I needed a few essentials for my dogs. As soon as I walked in the door I was greeted and asked if I needed any help. I passed then proceeded to wander around the little store for a moment. Essentially what I found is that this is a micro Petco that just sold the essentials and a little extra. Because this place is so small I was able to quickly find what I wanted and I was back out in no time. read more

I haunt this place whenever I need something for my animals as it's nearby and more of an enjoyable experience than going to a Pertsmart or Petco. It's a smaller store so the staff notices their costumers and takes time to approach them to see if they need help finding anything. The store is very clean which is a welcome difference from other pet stores I've been in, with no piddle puddles, stains or gross aromas hanging about. They offer a wide variety of cat and dog foods, toys and beds among your other typical necessities. It's a handy, nearby store with pleasant staff and items I need. read more

I was looking for a particular type of leash and unfortunately this petco was super-duper small, and only had a few leashes in stock. BUT, the staff was extremely freindly and gave me the addresses of nearby petcos that were much larger than their store and had exactly what I needed. Five stars for customer service! read more

I love this place! Great customer service, great toys,and my dog loves coming here! Great place to come when you first get a puppy :)

I took my Boxer in to be trained by Jasmine and the outcome was great. She was very kind and understanding of puppy issues and things to watch out for with him. He and I learned so much from being in the class. We go in often and the staff knows me and my dog and are kind and helpful. read more

Admittedly, I am a HUGE pet lover! My pup lives better than most children and is SUPER spoiled! I take her health and happiness very seriously... as seriously as a wake up call from her slobbery wet kisses and her cold wet nose! ;) Disclaimer complete. Begin review: Unleashed is awesome! I appreciate their wide variety of natural pet items. Their prices are about the same as Petco's and there are some over lapping items at both stores. But I really appreciate the staffs willingness to listen to your glowing pet stories and somehow always manage to smile through your totally 100% unique, "my pet is soooo smart and awesome" stories. They make you and your pet feel important. Having said all that, I will say that I wish they had a delicate/allergy-ridden section of items just for sensitive dogs. My girl is allergic to corn, wheat and soy and has constant rashes. A little shelf of treats, shampoos and other items for just super sensitive items would make shopping SO much easier so I'm not spending an hour looking at all the labels. Otherwise, love the store (and the complex too which has all of my favs: Whole Foods, Starbucks and a Hallmark!). read more