Petco was honestly a disappointing experience compared to PetSmart. I brought Grizz in for a simple nail trim, and they struggled to handle a calm, cooperative dog. That was surprising to me because he normally does just fine during grooming appointments. I've had much better experiences at PetSmart where the staff seemed more confident, patient, and experienced. A basic nail trim for a calm dog really shouldn't have been that difficult. read more

omg this is UNCONSCIONABLE!!! Dead fish left for days, waste build up, algae build up, hoses strung across walkway with no attending employee. Shut this place down and clean it up!!! read more

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I was in on 06/30/25 purchasing fish tank filter cartridge refills. Madeline was my cashier and she was really friendly and helpful.

Horrible! Worst experience of my life!!!! After getting my pets groomed for 18 years (not here thankfully, I just had to change because my groomer moved out of state ) . Please don't take your animal her if you care at all! I was using them because I did love the one groomer, but after being rescheduled repeatedly by THEM, which put my dog out 6 weeks for a cut, I brought him in, it took the groomer almost 15 minutes to come out of the back room. Keep in mind, when I scheduled him with this groomer, they said she had plenty of time, She was extremely put out (she wasn't my usual groomer) she stated my dog was matted, he wasn't at all, he is an extremely well cared for, clean baby boy she said she was going to be at least 4 hours because she was running behind. This worried me but I didn't say anything, my dog is not kenneled. I told her VERY KINDLY to just keep him calm because he was all ready worked up. They said they used a lavender mist on them to control their anxiety. I said that would be fine but to make sure she did not use anything with Tea Tree oil aka Melaleuca oil in it because it will kill animals and that will not be happy. The girls laughed and said, "oh momma bear knows her stuff" I said that it was a scare with a previous pet. I left with great vibes. Four and a half hours later, I received a call from Debbie, stating Steph didn't have time to get to my dog, so she just bathed him and he was ready to be picked up. When I got there I demanded my dog without payment, the manager tried to accuse me that I had said he had allergies, I said no I didn't, she said that she miss stated and that I had "threatened" her groomers and treated them poorly. I told her no I did not and to check tape. Yes, I was very upset, they still haven't given me my dog. He has been locked up for almost 5 hours now. I could have bathed him. He was already clean! I've worked in customer service my entire life. I know how to treat people. It's with kindness and love. But when you keep my dog that is not used to being kenneled locked up with a bunch of other yapping other dogs just because the groomer didn't want to work that day, which was clear when I dropped him off, and then take what I said and turn it into a slanderous excuses and finally receive an excuse that the groomer's health issues have caught up with her and she can't do anything else and you are ""Referred out and Banned from the premise or we will call the police" because you are trying to educate the manager on what they cannot use on pets so that they don't kill animals and you receive a final statement from the manager of, "I DON'T CARE!" Yup, I am going to leave my very first review ever. I am upset. No im beyond upset. I'm MAD. You do not hurt helpless, voiceless creatures. You do not hurt my baby and you don't accuse me of saying something that I didn't just so that your staff doesn't have to do their job!!! Makennah is the only groomer there that is worth anything but still not enough to go there, I'm sorry Makennah. The rest of the groomers and the manager are pathetic. They are lazy and they will do anything to get out of working. They are rude and they obviously do not have our pets interest at heart if they don't even know about dangerous essential oils. Don't punish your pets. If you love them, take them ANYWHERE ELSE but PETCO!!!!! They don't even deserve a star in my book. Goodbye and good riddance. I will make sure I get the name of the extremely rude manager and the groomer to post. PETCO doesn't get out of this. Nor does the groomer or the manager! People need to start being responsible for the way they treat others and the way they treat animals. Accountability. If the groomer didn't feel well, she should have said something 4 1/2 hours earlier! I'm done with excuses! Start working America!!! Become humans again!!!! We all have problems, we all have issues, I have empathy but enough with the EXCUSES!!! You are lazy, pathetic and you just don't care about our pets! Take your business elsewhere everyone! Save yourself the trauma! read more

The manager here is rude and unwelcoming. Makes you feel stupid for asking questions.

We went to get a fish, bout half of the fish were dead and they just took suck bad care of them. Don't go to this location

I feel so bad for any live animals that are kept here. I have to assume that it's because they are short staffed, but the amount of neglect I saw in that store was heartbreaking. I went there to look at their fish, and there were at least three or more dead fish in every tank. The ones that weren't dead were barely alive or under extreme stress. I bought a dojo loach who looked so unhappy, and the employee helping me dropped him on the floor. He is so much better now in our tank. We tested that water from his bag from Petco and the PH and Ammonia levels were EXTREMELY high, probably from the fish bodies rotting in the water. Please don't work at a pet store if you aren't passionate about all living creatures. It's their job to make sure they are happy until they find their home, and every fish there was just suffering in pure hell. I wish there was more I could do. This is not okay. read more

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Absoltydo not take your dog here to the groomers. My dogs appointment was at 0900. I didn't pick him up until 2:35 because he wasn't "ready." To top it all off, the groomer completely and utterly butchered him during his hair cut. When we got home, my poor pup was so thirsty he drank two bowls of water. I 100% will never go back here again. read more

For grooming, I always return to Mandy for the great job she does here with my little Pomeranian. The cut is always spot on to what I ask for. Eevee always comes out happy, smelling great, soft and clean. My pup can be a little nervous sometimes but Mandy is really friendly and sweet with her to ease her worries. I also appreciate how they've been accommodating with my schedule when things have come up. read more

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I purchased 4 fish from here 10 days ago, the only change I made to my tank and Monday evening when I went to bed, I found 2 dead ruby barbs and thought they had just been in a fight. I woke up yesterday morning to find 2 more of my fish dead and saw they had ick. We immediately began treatment but as of right now I have lost 4 of my ruby barbs, 2 of my silver dollars and 1 of my dojo loaches. I called Petco who responded with, "oh, we have a 30 day guarantee" well that's great but will you replace the fish I didn't buy from your store, NO!!! These are not just fish, they have personality, we love them, they're unique and beautiful and we are devastated. read more

Brought my two Aussies here for bathing and hair clipping. Their fur, after the grooming is very soft and clean feeling. They smell good. However, the hair clipping was a disaster. My larger Aussie ended up with a large patch of a shaved to the skin area on one of his rear haunches. He has several shaver gouges in his back and the rest of his fur, which was supposed to be trimmed to around an inch and a half for summer, looked like a 2nd grader did it. He was traumatized as a result of his visit. He is a rescue dog where his former owners beat him, and as a result, is sensitive and needy. He was obviously man handled at Petco Grooming, and yelled at. He threw up and trembled for hours after we got home. Makes me sick and makes me angry! Our poor sweet boy. We will NEVER take our dogs here again. The 2nd Aussie came home with a poorly done haircut as well. The biggest complaint I have about his hair cut is the razor burn on his underside, in his sanitary area. It is beet red. It obviously makes him itch as he is constantly licking the area. He has a hair clipper accident where he has bare skin underneath one of his arms. The rest of his fur looks like shingles because the cut was so poorly done. I get it that our dogs are large, have never been to a groomer before, but shouldn't they have stopped trying to clip an animal who is obviously resisting them, especially after making several major haircut mistakes? Why not just a phone call to us, the owners before scaring my dogs half to death and ruining their fur? I had the impression their typical client is a tiny little dog who can be forced to stay in position to be trimmed. The ladies who work at Petco don't know how to coax or persuade a dog to allow himself to be groomed. So very disappointed. And absolutely furious. Interesting that we didn't see their work on our dogs until after we paid the bill and tipped them. Don't take your dog here. They will botch the trimming and traumatize your dog as well. read more

I would bring my dog here for grooming and never have issues. However, out of the blue, and two days before his next appointment, a manager calls me and tells me they cannot take him anymore because he is aggressive. Now I understand the safety for my pet and the groomer are important but nothing was ever said to us after every appointment my dog had with them. I'm very disappointed that we were never told about any issues that were had as I was a loyal patron here and loved bringing my dog here for grooming. read more

The Riverdale Petco is the worst pet store I have ever seen! Filthy tanks, empty shelves! this store itself is downright dirty! The service is terrible the floors are cluttered and you can not find what you need! I will never shop there again! read more

I recently took my elderly dog, Isabella, in for a groom with Jill Draper. I was really nervous about my dog's well being and comfort since she is a senior citizen! I had absolutely nothing to worry about! Jill took care of Isabella as if she belonged to her! Not only that but the grooming was done SO well! I've had Isabella groomed by other groomers and I've caught them scolding my dog and doing a poor job because she is a challenge to groom. I showed up early unannounced to see how Jill was doing and I watched from outside the grooming salon as Jill loved on Isabella as she groomed her. I almost cried! When I got Isabella back she was barely recognizable! Her coat was sleek and shiny, her hair was clipped perfectly and she smelled lovely! I'm done looking for groomers! I will gladly return to the Riverdale Petco to let Jill Draper groom my dog!! read more

I feel bad connecting this review to the riverdale petco, because this really is not a reflection of that store or employees. Last Sunday. 5/9/21, I took my cat to get vaccinated. The vet staff was amazing and pleasant. The veterinarian was HORRIBLE. She pulled my cat out of her crate and took one look at her and made me feel like a horrible cat mother. She told me my cat's teeth were horrible and needed to be cleaned and pulled...hm, both? She then proceeded to tell me how sick my cat was because she was so thin. She assumed she had stomach cancer. She immediately put her back in her crate and refused to vaccinate. I had zero problem with her to refuse to vaccinate. It was her presumed diagnosis with out listening to her heart or even taking her temp. I got into the car devastated because I thought my cat was sick and going to die of stomach cancer. I took her to her regular vet with an emergency visit Monday morning. The vet was appalled at what I was told by her simply feeling her body. She had gained weight since her last appointment 2 months prior and I was told she was perfectly healthy, just a very tiny cat. This vet needs to know, not to diagnose with out doing a real exam or treating animal parents the way she did. Does she not realize what pets mean to their owners? read more

The grooming service did a well-enough job on my dog. Just be aware the parking lot is an absolute quagmire in every possible way and this store is in a terrible location regarding ease of access due to traffic. read more

All our dogs go to Amber. It a great place to take your pets to be groomed. If you go there ask for Amber she's great

I take my dog to get his nails clipped by Ashley at the grooming center. She is always so nice and gentle with him and she is always able to get his nails clipped down without getting the quicks even if it's been a while since they were done. read more

I brought my pug to be groomed here and was so happy with the service that we received! The groomer was very sweet with my puppy, she was shaking and scared at first but after her service she was happy, perfectly groomed and calm. I could tell that the groomer really cares about animals and this is not just a job, she was very professional and my pug and I will definitely be back! read more

I shop Petsmart because all Petcos sell feeder rats and mice. I worked there and saw two employees picking up the rats and mice by their tails to put in boxes for snakes. The training video says never to do that. I quit after the grooming people were so rude. The management was good, but don't shop Petco - shop Petsmart - they don't sell feeders. After seeing their pet supplier crueling killing animals, I wish I did not have to shop either place! read more

My dogs haircut looks horrible :( it's completely chopped and looks uneven. Plus she came home with 2 bloody front paws because they cut her nails too short. I'm never bringing her here again. read more