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The Classy K9 Mobile Pet Salon

4.5 (2 reviews)
Closed • 9:00 am - 4:00 pm

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4 years ago

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10 years ago

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PetSmart

PetSmart

(38 reviews)

What a horrible experience! We came looking to buy electric clippers. They don't have the actual…read moreboxes out to buy, but paper slips that you take up front and then they go grab the clippers from the back. An anti-theft thing. Totally fine with that. We go to buy the clippers and they are $99 in store, but $77 if we buy online from petsmart.com. They say there is nothing they can do about that. Also fine I guess. Stupid, but fine. We are in a hurry so we just buy them. The employee says the person who can grab them for us out of the back is on break and we will have to wait. We wait 20 minutes before the person gets back from break. They go to the back and then come back out saying they are actually out of stock of those clippers! At this point we've waited 30 minutes. They look up in the system and tell us a different petsmart location has them in stock and we can go buy them there. Then they make us "return" what we already bought because they can't just let us go pick them up from the other store. How is this location still in business? Why do we even bother going to a brick and mortar?? Amazon it is from here on out.

I had a 10 am appt for my 5 year old Lab who is 95 lbs of muscle. There were people going in with…read moredogs, so I put his too big muzzle on him so he couldn't bark excessively. I went into the grooming salon, was checking in and the gal tells me they won't groom him. Why? Because he came in with a muzzle! WTF!!! Rude and condescending I told them this was BS my dog doesn't bite or anything else. He just has a loud, annoying bark. too bad thats the Petsmart policy!!! i grabbed my purse and was walking out and a gal called after me in a condescending voice. "Have a nice day" i told her to " F.O" and within 10 minutes i had another appt for my dog with a " Decent" groomer!!! i'll never go to Petsmart again. i see why they have such crappy reviews! ive spent a lot of money with Petsmart but i will not buy the food, toys, treats, grooming EVER AGAIN!!! Don't take you pets there! they are awful!

Ruffledale Pet Resort & Paw Spa

Ruffledale Pet Resort & Paw Spa

(52 reviews)

Upon arrival, we had a very positive experience. The facility was very clean and the front staff,…read morealong with Amber, was very attentive. The technician was kind to our pet, but I was surprised that no one initially checked our pet's temperature or assessed his condition based on his symptoms; we had to remind the staff to do so before we left. Dr. C made a poor initial impression with his curt demeanor. He seemed short and almost dismissive of our pet's situation. For instance, he did not introduce himself when he came in and after a brief greeting, he pointed to the table for our dog and began his assessment without allowing us to provide input. He was halfway out the door before he finally asked if we had any questions. However, It came off as more of a formality versus actually caring if we had any questions and addressing them. The initial interaction, lasting less than two minutes, felt rushed and impersonal, reflecting poor bedside manner. However, Dr. C significantly redeemed himself when he returned with the medications and was very polite and more attentive. Additionally, a gentleman named Alex was extremely kind and helpful, answering many of my questions and putting my mind at ease in the reception lobby. Overall, our experience mostly positive and if I had to point out any areas of improvement , it would be the overall bedside manners that the doctor provided with patients. With that being said, I would return.

We have used the kennel services a few times. We have had very positive experiences each time. The…read moreworkers are attentive.

Mandy's Pet Chalet - This is what I want.

Mandy's Pet Chalet

(60 reviews)

Great with our pets! Wonderful and friendly staff that helps us get all the best for our furry…read morefriends

I'm really disappointed with my experience here. On multiple occasions, the wrong service was done…read moreon my dog even though I clearly communicated what I wanted. While I understand that mistakes can happen, it became frustrating that it occurred more than once. I will say that when the correct service is done, the grooming itself is usually decent, it has just been difficult getting the correct service performed. Toward the end, they did acknowledge the situation, but it felt more focused on what I could have done differently rather than fully taking responsibility. I did want the bath and nail trim, but the most important service I requested was the shave. Unfortunately, the shave was not done. At checkout, I was initially told the total would be around $100 for the bath even though the main service I requested was not completed. I ultimately paid $66 for services that were not what I had asked for. When my dog was brought back to me, I was told he had been shaved to 5/8, which he clearly was not. After reviewing the groomer's notes, I was told he had received a contour and butt trim services I had declined at the beginning when they were offered. I had specifically asked for the same shave he received during his previous visit. I do acknowledge there may have been some miscommunication at the front desk, and I understand that mistakes happen. However, when it happens more than once, it becomes difficult to overlook. I also felt uncomfortable bringing my dog back to have it corrected because I worried I might be viewed as a difficult customer, and I never want to feel concerned about how that could affect how my dog is treated. Customer service and clear communication are extremely important when trusting someone with your pet. After reading some of the owner's responses to other Google reviews, the replies came across as unprofessional and poorly written. While I understand wanting to defend your business, the tone of those responses was disappointing. After giving several chances, I unfortunately don't feel comfortable bringing my dog back. I hope the facility works on improving customer service, as it is one of the most important aspects of running a business.

The Classy K9 Mobile Pet Salon - groomer - Updated May 2026

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