Great with our pets! Wonderful and friendly staff that helps us get all the best for our furry friends

I'm really disappointed with my experience here. On multiple occasions, the wrong service was done on my dog even though I clearly communicated what I wanted. While I understand that mistakes can happen, it became frustrating that it occurred more than once. I will say that when the correct service is done, the grooming itself is usually decent, it has just been difficult getting the correct service performed. Toward the end, they did acknowledge the situation, but it felt more focused on what I could have done differently rather than fully taking responsibility. I did want the bath and nail trim, but the most important service I requested was the shave. Unfortunately, the shave was not done. At checkout, I was initially told the total would be around $100 for the bath even though the main service I requested was not completed. I ultimately paid $66 for services that were not what I had asked for. When my dog was brought back to me, I was told he had been shaved to 5/8, which he clearly was not. After reviewing the groomer's notes, I was told he had received a contour and butt trim services I had declined at the beginning when they were offered. I had specifically asked for the same shave he received during his previous visit. I do acknowledge there may have been some miscommunication at the front desk, and I understand that mistakes happen. However, when it happens more than once, it becomes difficult to overlook. I also felt uncomfortable bringing my dog back to have it corrected because I worried I might be viewed as a difficult customer, and I never want to feel concerned about how that could affect how my dog is treated. Customer service and clear communication are extremely important when trusting someone with your pet. After reading some of the owner's responses to other Google reviews, the replies came across as unprofessional and poorly written. While I understand wanting to defend your business, the tone of those responses was disappointing. After giving several chances, I unfortunately don't feel comfortable bringing my dog back. I hope the facility works on improving customer service, as it is one of the most important aspects of running a business. read more

From front desk through pick up, our cats love Mandy's. The staff are courteous, text me with 20 minutes notice of pick up, and make the whole experience seamless, 110% every time. Kudos to ALL, please keep doing what you ALL are doing, it is deeply appreciated. read more

Mandy's Pet Chalet did an outstanding job grooming our Bernese Mountain Dog! He is full grown and they were able to groom him perfectly and in perfect time. They made sure he was calm and took great care of him. Jenny the Manager was very informative and asked many questions to make sure our dog got the care and services we needed. Racheal did a fantastic job as his groomer and executed all the items we needed done perfectly. We will definitely be coming back when we need a grooming again. Thank you all! read more

Stan and Foster love going to Mandy's Pet Chalet. They are always a little nervous when they arrive but the staff make them feel welcome and they make feel at ease. Stan and Foster always look awesome when we pick them up from their spa day !!! read more

Business has really changed a lot! Pricing, groomers and responsiveness to legitimate concerns. Most of all...No loyalty to long standing customers. read more

We have had great results here! Some of the groomers are more consistent than others, but we've learned who seems to work best with our dog and try to schedule them. They offer a lot of services and have been consistently good with all of them. read more

Mandy's Pet Chalet - Pet Boarding Near Me - Ogden, Utah

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They are amazing - speedy, professional and so kind and gentlle with our dogs! We've had only the very best experience with Mandy's for several years. read more

They are fast and very attentive to you animal. Did exactly as we asked and made some suggestions upon pick up.

Mandy's always has appointments available within a few days of looking online. Super easy to book online and they confirm appointments quickly. The gals are all so amazing work with my little buddies who can get a little anxious. Drop off and pick up is easy. read more

Mandy's Pet Chalet - 12 year old pug/terrier mix who hates his paws being touched. - Pet Boarding Near Me - Ogden, Utah

They were fast, too fast possibly. Our schnauzer came back with her back claw bleeding all over. They did awesome with our golden doodle though. We've been happy with them overall. read more

We had a very positive experience and Rachel did a really good job on my dog. The front desk service was very personable and friendly.

My two kittens were groomed by Frenchie, I believe. I took them in at noon and each appointment was booked for an hour. One kitten from noon to 1:00 and the other from 1:00 to 2:00. This was their first groom so I was told by the lady at the front that they would take their time with them and that she would send me a message once they were done. I agreed and everything was great. However, I hadn't heard anything by 3:00 so I called at 3:30 and no one answered so I left a voicemail. My husband got off of work at around 4:30 and said he would swing by on his way home to see what was up. When he got there at close to 4:40 (Mandy's closes at 5:00), both of my kittens were in their kennel sitting on the front desk. No one had called or messaged me when they were done. So in total, they were at Mandy's for over 4.5 hours. They were groomed to perfection, but I would've appreciated an update. I was starting to get a bit worried when I didn't hear anything from them. read more

Awful experience. Had an appointment to get my cat bathed, brushed, and have her claws trimmed with "soft paws" applied. My cat has gotten groomed before and this has not happened. When I picked my cat up she looks like she has not been groomed at all. She is still covered in dandruff and loose fur. All of her soft paw claw covers came off within a half an hour of her being home, and upon further inspection of her claws, one of them is completely split in half. My poor kitty. It also took them over 3 hours to complete this supposed "grooming," when it has been done in the past, BETTER, in about an hour. When we called to complain they refused to give a refund and told us to bring her back. No way am I letting them near my cat again. read more

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Love taking my dogs to Mandy's. Always happy with the fantastic service and the dogs look great!!!!!

I always like their politeness and quality of work, my animals always are excited to see the groomers and they cat dog and guinea pig leaves, smelling, clean and not damp and sometimes they come home with a cute bandannas! I highly recommend Mandys in Pet Chalet to anyone who is looking for an ease off your schedule, and helping hands in your life. My life is very hectic and chaotic with work and we're traveling and these guys make pet sitting and grooming that much easier. read more

It would appear that someone tried to hide my 1 star review for this place by writing a 5 star review using my account, my dog's name and my photos. Below is the review that "someone" wrote. I won't make accusations because I don't know who did it. I can't help but wonder though who would have an incentive to hide a low review of a company? Hmmmm If I were considering this groomer I might consider all of the 5 star reviews as suspicious and possibly fabricated. Just saying. I'm livid that "someone" would use my account, my dog and my photos to hide the poor performance of a company. Ironically the pictures they chose to use are the ones I posted showing how much hair came off of my husky AFTER they were done de-shedding him and returned him to me. Worse grooming experience ever. Buyer beware! read more

I was a bit apprehensive to bring in our rescue given that she was a little 'scrapy' when we adopted her a year ago--it took her 3 days to come out of her crate without bearing her teeth! I raised my concerns when dropping her off and asked the groomer not to push her. The groomer (Cerina?) was receptive to my concerns, and very patient with my little girl! She looked great, and apparently did well during the experience despite her initial fear of the dryer! read more

Did a great job on Luna. They do nails for only $6 and they cut my doodle for $65. They are friendly and I enjoyed that they got done at estimated time. read more

We've been getting our little girl groomed at Pet Chalet for 3 years now. Frenchie always does a GREAT job, and is so patient with her. I don't know how she gets her cut so evenly; our gal is a bit hyper. She always is cut just right, and has never cut her skin. We LOVE Pet Chalet!!! read more

We brought our dog here twice. First time was great. Second time they trimmed her nails too short and they bled as well as cut her ear. It was horrible. They were apologetic though so that was good. But this shouldn't happen when you bring your dog in to he groomed. I want to know my dog is in good hands when I drop her off and just felt like they were a little careless. read more

Mandy's Pet Chalet - The wound on her ear where she was cut. - Pet Boarding Near Me - Ogden, Utah

I would have given it 5 stars if there wasn't a slight communication problem. Never received a call that he was finished or near finished. My dog looked cute, clean and he smelled good. Nails looked good after grinding. My dog seemed happy and liked the employees. I thought that the pricing was fair and service was friendly. read more

Mandy's Pet Chalet - Nice to see his beautiful eyes - Pet Boarding Near Me - Ogden, Utah

They are always very accommodating about fitting my three dogs in at the same time. My dogs don't resist going and come out happy and I like how I see the staff interacting with them. They seem very loving and kind. read more

We took our labradoodle here and we thought they did a good job. She is still a pup so I'm sure it is difficult to get her to sit still for long. She came back happy and smelling nice. We loved the extra touches with the bows and scarf. The price was a little more than I wanted to pay but I guess that is the life of owning a pet. The staff were all friendly as well. This will probably be our go to place to get our Zelda's haircut. read more

Mandy's Pet Chalet - After the cut - Pet Boarding Near Me - Ogden, Utah

Very professional and competent. I was a bit anxiety bringing in my cat for grooming, but they exceeded my expectations. My cat had awful matts on her back which had become "hard" and I'm sure very uncomfortable for her. I brought her to Mandy's to just have them shave her back. When I picked her up, the bill was $16! I was expecting $80, but instead of shaving her, they were able to comb out her matts. They truly work miracles. Thanks ladies, great job! read more

Mandy's Pet Chalet - A very happy cat - Pet Boarding Near Me - Ogden, Utah

Their prices are great! I love that they do walk in nail trims. The girls are always so sweet. They were super quick with my two sassy cats when we came in for a nail trim. The same day my labradoodle was given a groom to help his undercoat for the summer. They did a dream job with him and he looked great! read more

Mandy's Pet Chalet - He wouldn't pose but he's a pretty boy! - Pet Boarding Near Me - Ogden, Utah

We just had our Yorkie groomed. They did an amazing job! They took their time getting to know our dog too. They could charge more and they should. If we lived in the area we would be regulars. read more

This is my go-to spot. They were able to do me a solid and get my pets in last minute and did a phenomenal job on my two dogs and cat.

Did a first class job on my two pups. Clean, smell good and happy. Very polite staff even helped me to my car with the two dogs as I am a bit disabled. read more

They are awesome my little guy was super nervous but they managed to get his nails done read more

Mandy's Pet Chalet - Pet Boarding Near Me - Ogden, Utah

They always leave my pup looking nice! No cuts ever. If you make an appt make it with with Frenchie!!! Try to keep the groomer consistent for your dog :) read more

My dog Yogi is afraid of new experiences like grooming or the Vet. When he finished his beauty parlor experience, he was happy , mellow and ready to go !!! Mandy's Pet Chalet is perfect!!!! read more

I paid $250 to get all 3 of my rescue cats groomed. I don't think they used cat-safe soap because all 3 of my cats have been throwing up profusely for almost a week now. All 3 of them. Took them into the vet and he said to not go back as the soap they're ingesting is making them sick. read more

Another awesome grooming for our 2nd pup. The groomer did an amazing job, and did exactly what we asked for.

I love how my cute dog looks after having her groomed at Mandy's. it only gets better each time I take her in.

I have been bringing my pup here for years. I make the drive all the way from Salt Lake City specifically to bring him to this shop. I always tip 20% or more and I always add the extra services. Life happens and today I got stuck in traffic. As soon as I got stuck in traffic and saw I would be late I immediately called and tried to get through to communicate with them. After 3 calls I got through and let them know. I totally understand late policies and was willing to pay a late fee or whatever but these "ladies" literally did nothing to try and help me given the situation. Unfortunately I cannot control the traffic and they treated me like it was my fault. Typically I don't leave reviews but I've been a loyal customer for years and got treated like my dogs droppings . I don't recommend coming here because they don't care that "life events" happen. If I could give them ZERO STARS I WOULD FOR HORRIBLE CUSTOMER SERVICE. The manager and the secretary have no empathy for their loyal clients. read more

Mandy's Pet Chalet - Pet Boarding Near Me - Ogden, Utah

$83 for a hair cut and the cut is not impressive. They missed some spots around his neck, no bath was given and they took a chunk out of his front leg that made him bleed. I wouldn't recommend for cats. read more

Mandy's Pet Chalet - Pet Boarding Near Me - Ogden, Utah

We love them!! They always do a great job!! Our handsome boy enjoys his grooms each month. We can book online 24/7. For those times when you remember at night time to make your appointment. Mandy's keep great records and his services remain the same. Our pup is my medical alert dog. He can get me help before a seizure happens. With Mandy's he stays clean and fresh because they always do a great job!! read more

Duke is a medium golden doodle who has been getting groome every six weeks. Maddy, takes care of Duke and he looks so beautiful after she gets him all cleaned up. Everyone who works there is so kind and nice. I highly recommend this place to anyone who loves their mutt!!! Thank you so much Matty and all the other employees!!! read more

first time here and won't be my last. I have a 17 week old golden doodle, this was his first haircut and they did amazing. I will be back. read more

Mandy's Pet Chalet - Pet Boarding Near Me - Ogden, Utah