I'm torn, if it wasn't for Tion, the rude speechless cashier I would of given a 5 star. I started classes with Angel for my great Dane and in the first class I'm already impressed. He is an amazing trainer hands down. He recommednded the bully sticks for ny dog so I get two, approach the cashier his name is Tion, and he just rings it up with out a hello or even eye contract. I pay and wait for a thank you, yeah I would still be there if I was waiting for that. He handed my receipt abd with out speaking a word to me called the next customer.. wow really? I would of given it zero stars but angel is too am amazing that he compensated for the horrible service. Dear Tion, find a job that makes you happy. read more

The only time I have free to come to Petco is on the weekends. I've learned to start visiting other stores (Elliott's, Petsmart, etc.) because I can't stand coming to this store. Every Saturday (perhaps Sundays as well, but I'm not sure), a local adoption agency brings all the pets they have to this store. You walk in & immediately see dogs upon dogs upon dogs. The place is insanely loud. I can't even imagine how this stresses all the animals out. Plus you have customers walking THEIR dogs, who of course looked panicked half the time because of the crying dogs in cages. I think the adoption agency is doing a great thing; I really do. I WANT more people to adopt their pets; however, I don't think it is such a great idea to bring them ALL into one place & cram them in the fish & cat section. Perhaps the store can make room for them in the back of the store, where more room can be made? Plus, I don't like how the agency brings the pets in. I saw an employee (volunteer, perhaps?) let 5 medium sized dogs out of one large crate. Those dogs were so jammed in there the employee had to remove the first dog before the others could move. Then she repeated the process with about 5-6 small dogs in one medium crate. Certainly another method can be used in bringing the animals to the location. Beyond those complaints nothing beats the rude behavior by one of the checkout ladies. I believe her name is Maria. She ALWAYS works the register & is always nice at first, then somehow something makes her mad & her demeanor changes & she becomes rude & nasty. A woman in front of me checking out put her items on the counter. Maria greeted her warmly. Then the woman had a question about an item she couldn't find & Maria sighed loudly, rolled her eyes & said "Well, you could have found someone on the floor to help you with that" before picking up the phone to page someone. The customer explained she couldn't find anyone & Maria completely ignored her. Another employee came over, helped the customer & Maria stood impatiently & even said "Well, this is a great way to stop a line" as if I was making a scene (which I was not) behind the woman. She checked her out then the same happened with me, albeit not me needing another employee. She started to ring me up & I was holding out my Petco card. She explained the card reader was broken for credit cards so she would have to swipe it. I said okay, handed her my card AND my Petco card but she only swiped my credit card. I asked if she got my Petco card for the discounts & she became so nasty. She said "Well you should have told me you wanted me to, now it's too late." I said I had been holding it out & even handed it to her & she said "Well, you never said swipe it!" I couldn't believe her. I asked to speak to her manager & she said "My manager can't help you now either & even if they could they are in the back of the store" & wouldn't call them up! I got in my car, called the store & explained what happened. The manager was a very nice man who apologized profusely & said he would speak to Maria directly. Beware if you visit this store. It could be much better, but they need to get nicer cashiers in & work on organizing the adoption group a bit more. read more

I just go in, get what I need, and get out. Don't bother trying to ask anybody any questions because there are never any employees around to help. read more

This place is too small, not enough registers, little selection and always crowded. Poor selection on collars, leashes, vitamins, worm and flea treatment and toys. Go to PetSmart SO much better in pricing and selection; definitely worth the drive. read more

First of all do not bring a puppy here who has not had all their vaccines, parvo virus lives months on surfaces. Clean and fun but you can buy almost all products cheaper on line, amazon. I do support their pet adoption center. read more

This review is for the Groomers... I dropped my dog off to get groomed at 12:00 noon on Saturday. Usually they only need no more than 4 hours to get her groomed. Well, I called at 4:20 to check on her and they hadn't even started her haircut. They told me the groomer had to go to lunch, then it would be another hour and a half after that. I picked her up at 7:00 p.m. when I had people over for dinner. Mind you, they have no potty facilities, and are not allowed to take the dogs out to go. My puppy went 7 hours without being let out to go to, this to me is dog abuse. I raised a stink and was comped, as I should have been, but I don't care how nice the manager was to me in the end, this doesn't excuse the fact that my dog was cooped up for that amount of time. If you have an appointment, do my dog and don't try and fit other dogs in. I will never take my puppy back there for grooming. The gift card I received will go towards food and treats online. I will take her to a groomer that has the dedicated time to groom her next time and pay more. read more

Store is smaller with very low inventory. Seems like they've dedicated half the store to grooming. I needed 2 cases of cat food and only walked out with just 12 cans instead. Giving 2 stars for the courtesy from employees. But will not return due to not having enough product on shelves. More of a grooming center. read more

Was not overly impressed with this Petco. We came here for supplies but also come to see the pets as well. For the most part the majority are in the public areas and able to reached. However, the last two times we've been here we've been unable to get to the cats (our fav) because they are sectioned off inside a dog training area (how ironic). Each time we've come there was a dog training session in progress. read more

I dont know if its store policy, company policy, or lack of customer interest, etc...; However why the hell do they not have rabbits? Granted I have been there a few times, and about 2 months ago was my most recent, but any good pet shop always carries rabbits. WTH; do they think it will be the killer bunny from carbannogh? Or is is more likely that they think a too many people will feed them to snakes [snake do eat live food in the wild BTW]? I guess I will try elliot's in SanBernardino if I want to buy a pet rabbit. read more

I come here about once a month to give my dog some socialization and pick up a toy or food. This time I got there right after they opened and went to use the restroom. The bathroom was so bad it made me doubt it was forgotten. It so obviously needed to be cleaned that there is no way it wasn't noticed by a staff member. It was absolutely disgusting. Urine stains on the floor around the toilet. straight filth on the floor all over. Urine stains on the seat. Large urine puddle dried on the bottom of the toilet. Etc. read more

See all

If I can give this place zero stars I would! I've gotten to Petco in LA with my dogs usual groomer which is where I live and never had issues. Sense I was staying at my moms in Redlands I decided to book an appointment for my dog to get groomed I called over the phone and the girl who attended me was rude automatically but I just didn't say anything. The day of my appt I brought my dog in there were to girls as soon as I checked in I heard the girl sitting on the computer tell the other girl that the girl who took my appt put me down for the wrong date and overbooked them which means more work for them. I still didn't say anything and I finish getting checked in & then I leave and I get a phone call 5 min later saying that my dog was matted and she couldn't give him a cut which I know is complete BS! I told her she just wasn't brushing his hair and she said she tried which makes no sense because she called me 5 min after I left him there. I go back and she tells me that his hair needs to be completed shaved and I need to go to the vet so they can do it for me and she even gave me a number to go. I didn't even argue I just left because I had already gotten a bad impression of them from the get go I booked my appt. they were just being lazy and not wanting to do there job , I had a brush in the car and brushed my dogs hair just fine yea there were a little tangles which I untangled when I brushed his hair, I was so upset but didn't even argue with these people because they were just being lazy and tried to find an excuse for my dog to not get groomed sense they were over booked. Which is why I didn't argue with them and just left because I could only imagine how much of a lazy job they would've done cutting my dogs hair. I was heading back to LA and called to see if they can take my dog in last min and they were able to and when I got to my usual place at the Petco in LA , my regular groomer told me that my dog shouldn't have been refused to get groomed because his hair was not matted! This place is horrible I'm glad I did not even argue to get my dogs hair groomed because I would've been more upset. So thank you for saving me time to not getting a horrible job done. read more

The stars are for Andi the dog trainer. she is GREAT. Puppy or old dog, they all need manners and she really knows her stuff!

Always expect a long, long line at checkout. Expect frowning groomers who have no gentle, loving rapport with your baby. And right there in FRONT of you they show their disdain---snotty little female brats! I would NEVER leave my dog in their care!!!!! Expect ridiculously high prices on " made in China" JUNK! Expect no floor service. Expect Joe and Jane don't know where this is or that is. Expect them to be out of the over-priced basics that you need (large, basic leather collars, weaning formula for abandoned kittens, etc.) This is the fourth time I've been to this out of touch company and I usually walk out with nothing. Their nametag/ID tag machine selection of practical medium to large basic steel tags is poor. All kinds of Lakers, Chargers baloney tags, but only one huge, heavy two-sided tag that has room for all critical info! (They got rid of the practical two-sided bone tags and replaced them with one-sided tags with sports teams or glitter or baloney on the back side. Stupid for an ID tag that should have a plethora of contact info AND be my dogs' tickets home!) No large leather collars. Are you kidding! I was here 3 months ago, same thing. Pet Smart is far, far superior and has been for many years in ALL categories. Monopoly in Redlands. If Pet Smart moves here they are finished. read more

Petco - Petco Redlands. PetSmart: please move here!!! - Pet Stores Near Me - Redlands, California

Angel the dog trainer is amazing. He is patient yet firm and has made me understand how to train my 6 month old pit. Very very happy with his skill and professionalism. I got more for my money than expected. read more

I went to petco again just to grab a collar , I am a professional Dog behavioralist & Trainer for over 25 years . I've worked with everything from handicap assistance dogs to police dogs. I do not appreciate getting shamed by the cashier for a collar I am buying. This person is not a professional nor should she pose her opinion as being a professional. # 1 I didn't ask her opinion. #2 how is it good business to verbally shame a client trying to purchase an item? Questioning me if I know what I'm doing? Being spoken to in such a Condon sending way by a person who is uneducated in what they are saying, voicing her opinion as fact, is ridiculous. It Is not my job to educate your cashiers nor to defend my purchase! This is not the first ,second or third time this is happened and I'm tired of it. read more

Me and my English bulldog love this store! Always greeted and receive great service the dog trainer is the best!

Dropped off my dog for grooming. They called and said she is ready for pick up. Arrived at petco. 10min pass by. Nobody has helped me. Asked the Lady at a register if anybody can assist me with picking up my dog. She said sorry everyone is at lunch. Me: So what am i so pose to do wait till they get off of lunch? She said have to wait a few minutes. And its been 20mins now still waiting to be helped read more

Usually I would never make a negative review or make a comment of a particular store to the point where It would hurt anyone, however today it was the last straw and I'm not happy about this store's manager. Dated: 4/09/2019 around 1:00pm. My wife and I went to Petco to pickup an order that we placed on this same morning. My wife went into the store with the internet printout of our order showing our purchase along with the order number and confirmation numbers etc. She, the manager told my wife that they don't have this order. It wasn't ordered and not paid for etc. There were some advertisment pictures on the printed page as well. the manager told my wife that she didn't order any of these things, (speaking of the advertisements with/ picture.) My wife showed the receipt with the 3 items that we ordered. Finally she said ok. Now she wanted to charge my wife for the items we already paid for online. this manager was the rudest person I've seen in a long time. She shouldn't be manager. She has no people skills whatsoever. I think I just need to stay away from this store and just order and ship items from their Petco online site. read more

I would never recommend petco to to anyone I know, this is not a good quality store. Petco has people in the store that think they now what they are talking about and they don't at all. I went in to Petco and we asked the sails lady about the fish and which fish we can put together she was completely wrong! I know this because every other fish store said the opposite of this lady and I still bought fish from here I shouldnt have. She sold us a fish with ICH thanks to this we have a fish tank full of ich killing all of the fish this has happened more then once from petco which killed a 10 year old fish I will never step foot in to this store ever again and nor do I recommend this to anyone. read more

Did a walk in appointment for my dog to get groomed. I asked them to trim my dog hair down to about a 5. Lady told me not to do it because it wouldn't look nice on my dog. Told her that's what I wanted and I also told her to just trim around his face. They called me and told me my dog was ready about an hour before closing . They called me again at 30 minutes later and asked if I was on the way cus they were about to close. I told them I was down the street. When I got there. The lady told me my dog did not let them cut his hair so they only trimmed it. And they messed up his face hair. I was upset, I've taken my dog to other groomers and they always tell me he was really good I always get what I ask them to do. I didn't notice when I was there. But not all his nails were trimmed. He didn't even look like he got a haircut, he just looked like he got a wash and blow dry. His ears weren't cleaned out either. Don't think I'll ever take my dog here to get groomed again. read more

Slow check out lines :( came to pick up new nail clippers for my large dog. This section was 8o% empty? Maybe they had a sale recently? Never the less I grabbed the last Miller lg dog clippers. read more

It does the job when I need cat, dog, or fish supplies. As for the fish there, they are pretty sickly, compared to fish I've brought home from other pet stores. read more

I have found Petco to have outstanding service, great prices, and a professional return policy. Very courteous and helpful staff.

I am so very impressed by the services I received from Petco! We adopted a small puppy a few months back and when we adopted her, she had short black hair that seemed comparable to dogs that I had in the past. Over the last few months, her short fur has become long curly hair that I honestly had no previous experience maintaining. During our grooming visit, the groomer not did an excellent job of introducing our pup to the new sights and sounds of the grooming equipment, but she also gave me a bit of information about how to maintain my pup's fur in the future. My pup can be a little wild and skittish, but the groomer took her time and was patient with my pup. Ultimately, the results were great. We will be returning. read more

Staff is nice however I bought a fish from them and I decided to test the water the fish came home in and it read 80 ppm nitrate and 6 ppm ammonia! Yikes that's bad. Poor fish! read more

I've been using their grooming service for my small dog. Really like their new setup especially their self service wash area. Tried it the first time with my love, for $10, they provide towels, brush, shampoo, conditioner and blow dryer. read more

Staff is always helpful and very pleasant. I enjoy shopping here or just to look around for new products that I can use for my dogs. The store is kept clean and items are easy to find. Make sure you sign up and join their Pals Rewards program so that you can earn when you spend! read more

I was very impressed by the careful and delicate patience with my very anxious pet. Professional staff and Dr. Thank you for your services today. I would highly recommend this office. read more

Lavelle does an awesome job grooming Hachi. He always turns out looking great and very happy. Thank you!

I definitely want to give some recognition to a gal named Gen. We brought in a abandoned newborn kitten in that we found hidden in our yard, alone, cold, and hungry we went to Petco for some kitten formula. We are not experienced with how to care for a newborn and Gen came to the rescue! She had experience with kittens and it showed! Gen suggested the right formula, and even offered to make his first bottle, really going out of her way to help us. She also fed him and showed how to hold the kitty when we would feed him. Thank you so much Gen!! Honestly from the bottom of hearts thank you! maybe when our kitty gets older we'll bring him in hopes Gen is there, Since she helped save his life! As I'm tearing up writing this lol thanks again for not only your customer service in a pandemic! but also how eager you were willing to help! We were going back and forth do we keep him we do give him up for adoption, but needless to say we're keeping him. Thanks again Gen! read more

Horrible and I mean horrible experience! So, I decided to give their grooming dept a try and I made an appt. I get their before 4pm for my puppies appt. The girl at the front said, I'll go ahead and take your dog, put him in the kennel because it's my lunch is that ok? Well of course she has to have her lunch so I was like ok. She said before 7:30 he'll be ready the latest. I get to the store at 6:30 to do some petco shopping and check on my puppy. To my surprise, no dog was being groomed on the tables. I go on about my shopping, and I see her grooming another dog. So, I go and ask if he was ready and she said they were very low staffed and my dog had not even been groomed yet!!! This made me so furious because her excuse was that they booked me on a busy day. If it's so busy any day then don't over book people! My dog was in the kennel for over 3 hours! I will never come back! And of course they try to buy you with a discount but that doesn't compensate their horrible service to me and my puppy. read more

I did my dogs training here. We loved Andi and the workers who helped her out were also very nice!!!! The associates were very helpful as well and always offered help! read more

I LOVE the convenience of this store! The staff has always been helpful and pleasant. The self-serve grooming area is great for my short hair Dalmatian that often only needs a bath, not a fancy clip or cut. They provide the tub, hot water, shampoo, and towels! And they clean up the mess! The grooming staff is extremely helpful and treat the dogs well. I would recommend this place to anyone. read more

DOG TRAINING EXPERIENCE. I have two golden retrievers boy and girl, I wanted to have them trained to obey me at all times. I signed up with the male trainer named Angel. He's been training them since pups and they're almost a year old now. He's a wonderful trainer and I recommend him for any type of training. He's focused and professional. He helped me as well as my entire family to work with my dogs. My dogs and i have accomplished a lot under his guidance. I send all my dog park as well family friends straight to him so any type of training. In my opinion ANGEL is the best dog trainer out here. read more

Great and friendly service. Very understanding when I brought in my 6 month old German Shepherd. Thanks!

I brought my two month old puppy here to get everything i needed for him. An employee helped us pick out everything that was essential for him. She took out the time to show us which products she likes and where everything was located. Only negative i have to say is that there was only one register open and a fairly long line. read more

I look forward to Saturdays when I take my puppy to training with Angel. Angel is really good with the pups and even better with the owners. You can really tell that Angel likes what he does, he has patience and compassion. Thanks for helping to train Pennie! read more

So friendly! Had the "doggie Make-Rover" and she's back to being pretty. I Would bring Bella back for a full grooming

This place sucks! If I could give negative stars I would. I was trying to return some things I bought online and it was pulling teeth. The cashier Beth was rude as f**k then she called another rude associate Amanda to help and she complained the whole damn time. I'm sorry I'm making you do your job! This place has horrible customer service. While standing waiting for Amanda to get off the phone a man walked out and yelled "screw this place". That goes to show u how bad this shit hole is. Never again! read more

I've been coming to this Petco for a while now and haven't had any real problems until today. Customer service was horrible from a person named Beth. I can't tell if she is management or just an employee but she was rude as hell. Another girl came to help us get fish and this Beth person came up to us and started yelling at the younger girl for getting us fish. I feel really bad for the girl who was just trying to help. Beth then proceeded to grill my son and I about what kind of fish we have what size tank and while we were buying fish, which actually is none of her business. She acted like she was a fish expert and we were clueless, which is definitely not the case. It's very rare when I call corporate on somebody, but that's exactly what I did today. Beth needs to learn customer service skills and if she is in management she also needs to learn how to manage her employees without belittling them in front of customers. I won't be going back to that store anytime soon. read more