While I have run into Petco before for treats, this is probably the longest I have spent in the store as I was looking for dog food with my wife for our new dog, and we also stopped by the adoption area to see some puppies. During this visit, we spoke a lot with the Petco staff, and they helped us out a lot. We have yet to bring our new golden doodle, so we'll need to come back with her another time so that she can pick out her own toy and enjoy the experience. We were only stopping by to look at dog food options as we were looking to buy food toppers. On the app, we found the specific brand, flavor, and size we were looking for with a 25% off coupon. Meanwhile, in the store, since it was a Labor Day sale, we had a 20% coupon. We could only find an end cap with the wrong flavor, but upon asking, we were shown a different area of the store with exactly what we were looking for. They also offered to price match the online promotion, which was great! In addition, the brand had a Buy 2, Get 1 Free promotion, so we were also able to use that promotion for a few smaller trial flavors for the future. We were very happy for the great service! We did notice that some of the bags had an expiration date that had passed, though we shared that with the staff, and they removed those bags from the shelf. The store is open daily from 9 AM to 9 PM except Sundays when they are open from 10 AM to 7 PM. At this location, you can book a grooming appointment, enroll a dog in a training class, book a vaccination appointment, or shop in their aquatics department. The store offers curbside pickup, repeat delivery (for a discount), and free same day delivery. They have in-store events throughout each month and monthly deals, too. You can sign up for Vital Care Rewards, which include members-only pricing and offers, personalized care notifications, Vital Care points back on every purchase and more. Visit their website at https://www.petco.com for more information. We certainly plan on going back soon, especially with our new family member. read more

Great variety of healthy food for your dog (or cat)! Personnel are friendly and accommodating. You've got to go..... read more

"The WORST kind of service, is NO service" I arrived on time for a small dog grooming appointment. I was asked if dog had any new health concerns. I replied that I had found ONE FLEA on his leg the other day. (he is on flea meds, this IS flea season here in AZ) The employee said "We can't take him if he's infested with fleas" I said, he's not INFESTED, I found ONE FLEA She bent over and check him carefully and proclaimed "I found a flea, we cant take him" At this point I asked for the Grooming Dept Manager. She informed me that she IS the grooming Dept Manager. I asked for the Facilitry Manager. She said they don't show up until noon. --------------------------------------------------------------- I have been bringing my small dogs here for years. YEARS. And have never heard about this FLEA INFESTATION thing before. BTW, our dog IS CLEAN and IS NOT INFESTED. One flea is NOT an infestation. INFESTED (defn) "-infested (of insects or animals) be present (in a place or site) in large numbers, typically so as to cause damage or disease." --------------------------------------------------------------- My take on this is that they just didn't feel like working today, 1 less dog on a busy Saturday will make a difference, they can scroll more whilst getting paid. The downside; you have lost my business FOREVERMORE read more

POOR Management!!! I have been attending PETCO with my dogs for some years and have never experience Rudeness from their manager like I did on the beginning of June 2025. He is excluding me from coming into Petco for any reason, for NO excuse. He is Aggressive and Rude! So is one of his Groomers and she Knows Who She IS that I am referring TO! read more

I have a beta fish whom I adore, named Blue achoo ( bless you ). My grand named her that. It was bought for her as a first pet and we frequented this store asking Trey oodles and oodles of questions. He is the most even keeled, pleasant, friendly and helpful person. His patience is unmatched, seriously. I live closer to another pet store but continue to drive an extra few miles because the staff goes out of there way. Thank you. read more

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Horrible store. They don't allow customers to use the restroom even if you're purchasing items. I certainly will not be bringing my hard earned dollars to this location. read more

Billy is rude to DoorDash employees. I walk in to no employees at any register. By the time Billy gets to the register a line has formed. I simply ask, this is my DoorDash can I grab it? His response was "I have a line here bro". And then just proceeded to take care of the line like I didn't exist. Does customer service not extend to DoorDash employees Billy? read more

This store is the worst. They do not answer phones and their online grooming site stinks. I have wasted so much time trying to get a grooming appointment (I purchased a discount package but what good is it if I can't get an appointment). Do NOT let them suck you in. The chat site was awful and unhelpful also. They only get 1 star because there is no ZERO. read more

Brought in my terrier mix Hudson for a grooming. He has bad separation anxiety and can sometimes show aggression. Meredith and the team did an amazing job with his bath and gland expression. They were unfortunately unable to complete the service due to Hudson's aggression but I am grateful for their patience with him and the quality service received. The whole grooming team showed compassion and kindness, and did not shame me or make me feel bad about my dogs behavior. Plus he got this super cute Christmas bandana! I am very grateful. read more

Petco - Pet Stores Near Me - Phoenix, Arizona

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Not sure why you can't answer the phone. Need a stock check and nobody answers. That is NOT good customer service. Update: I went in while calling. 2 employees standing up front doing nothing and 3 in the back walking around while the phone and intercom were ringing. Nobody answers. I even asked and they just beat around the bush. Also, they prepack their crickets. And if nobody buys them within a day or so they suffocate and die inside the bag. Attached a photo. read more

Petco - Pet Stores Near Me - Phoenix, Arizona

I just bought a hamster here and all the staff were extremely helpful and friendly. This store socializes their hamsters and it shows, my new hamster hasn't bitten me and is very friendly. They had a good selection of hamster supplies and the store was clean. One of the best pet stores I've been to. read more

Petco - Here's a picture of him, his name is Nugget - Pet Stores Near Me - Phoenix, Arizona

The condition of the fish is vile, they allow dozens of dead fish to float around with the live ones, the workers have bad attitudes especially tawney. Never want to come back honestly. If I could rate a 0 I would read more

Emily helped us pick out all the necessities for our son's new guinea pigs. She was extremely knowledgeable and truly cared for the best interest for both my son and the guinea pigs. Our experience was amazing and I am so grateful to her! We couldn't have asked for a better expert. Thank you!! read more

If you have a cat or cats, do not use their petco vet clinic. We would use them for regular shots up until recently it has become clear that this is not a safe or comfortable experience for cats. Over the past couple of visits we have noticed a lack of communication from the team, organization of the lines and animals, and overall madness. I highly highly recommend NOT using vetco. read more

First time, leaving a one star review, but it is much needed. The store was closing at 8 o'clock, I walked up a few minutes before closing and four staff were in a verbal altercation with a gentleman. They said they were closed even though it was not 8pm. They are more concerned about clocking out early than taking good care of their customers and their pets. read more

This particular store has really gone down the tubes since the pandemic. The only reason I go here is since we live nearby - the location by where I work near Talking Stick is way better. This location is a real mess inside - empty boxes and pallets all over the place, unorganized shelves. On more than one occasion I've had difficulty actually reaching the products I need because stacked boxes of products, etc were in the way. I hope they are treating the animals decently in there. The employees look less than enthusiastic about being there and seem disheveled. And they seem to change their hours on a regular basis. Tonight they decided to close at 6 pm. Really??? Does corporate know how bad this location is??? read more

Ok. I called and made an appointment for my dog Sadie at the groomers for 2pm on a Sunday. Sadie is a frequent flyer at their groomers. Neurotic dog, Belgian Malinois. She does well here. Groomers s were great. Check out was a Nightmare. "Ana" the check out person was selling monthly subscriptions to their discount program " like Netflix, but better, and you'll use it". Told Ana No over 5 times while she ignored me and kept pitching the sale. Finally used my Nursing voice of "NO"! Ana rang up my grooming for $94,; my tip of $15,; my materials fee of $5 for groomers, and $6 in toys. Total was $159???? When I stated total was wrong, she stated, " No, that's right" in a condescending voice. Told her to read it and retotal. She then said "oh" stated it rang up services twice. Rerang bar codes and stated she forgot the material fee. I said ok, ring it up. No pin asked for when tried to pay. She stated card did not go through, was declined and I should try another card. I said nope, cards good. Do it again. (This woman was continually condescending, antagonizing, and demeaning towards me with tude and tone). This time it asked for pin and then she said I qualified for their credit card. I barked NO. I was finally released to freedom to get my dog from the groomers. I have never ever had this happen at Petco in the 10 years plus I have been coming here. Checking out is not supposed to be a confrontational, nerve wracking test of nerves. Ana needs employee counseling of customer service. Do they have those videos she can watch and learn from.?? I hope I never look up and find her for checking out again. Guess I can switch lines if so. Ana...be nice, not condescending. read more

Employee Becky, Our experience today was awful. You were very rude and condescending cending - not only to me but also to my little daughter. We came in to replace a fish that had just died and you basically called us fish killers and continued to belittle us by saying that you didnt feel comfortable replacing our fish because you didnt want to send it to a house where it will die. What is wrong with you!?You should not be working with customers - especially children! Good grief you are abrasive and a bully! My daughter was almost in tears because of you. I do not doubt your knowledge of fish and their habitat(s), but because of your horrific attitude and condescending behavior we will not be returning. read more

My gf took our poodle to this store and not only did they basically shave off all his hair way shorter than what we asked for but the next day all of his private parts were the color of a tomato and had to take him to emergency vet. Vet said she got some kind of bacterial infection from the grooming my dogs been in agony for 5 days now he is on multiple anti biotics and I feel so bad for him! He can't sleep he keeps licking at the areas he can't sit because of all the inflammation. I have reached out to the corporate office of petco and it's been 4 days now no response what so ever. Never going back to this franchise do not take your animals here to get all sorts it infections. read more

Petco - Pet Stores Near Me - Phoenix, Arizona

How come there are no kitty's at Petco! We love Saving Orphan Souls Rescue, and all they do for the felines. My family has adopted several kitty's from this organization, and we stopped at the store a week ago and the cages were empty. We were told not sure when they will be back. I am tell you that I am very disappointed that the store does not have felines up for adoption. This group has been nothing but professional, and whoever is in charge needs to get this group and their felines back in the store immediately. I can tell you that if Saving Orphan Souls does not come back to the store, we will take our business for all good etc. elsewhere. Support a great rescue Petco. read more

I went in with my sister today to get some crickets for our bearded dragons and the cashier, Annabella literally said "ew" and gave us a disgusted look and started groaning when I said I needed to get crickets. And on top of that, she then proceeded to make us wait 10 minutes while she talked and chit chatted with another employee. And if it couldn't get worse, half the crickets were dead, the bag was not tied correctly and the crickets had no oxygen. I'm very disappointed in this experience and hope this cashier gets better training or a good talking to. read more

The person who clipped the nails of my dog was good but did not provide me an estimate done time. Having been here before it usually takes 40min-1hr and they call so I left. Got the call and a text so came back and at the salon an older employee scolded me for taking off. I told her I didn't get an estimate time and was nearby. She expected me to know it was only 5min work. Obviously if I would have known I would have waited. Additionally the first time I came here I tip cash to the groomer not knowing that it can be done at check out. When I went to pay at register a long hair teen cashier gave me attitude because I didn't put tip in the final checkout (I had already done so). Now not saying everyone here has attitude problem but the few that do and make assumption on paying customers really ruin the results and make you looking elsewhere to shop and groom your pets. read more

Store is highly unorganized feeling and looking. Boxes and stuff lining hallway to restrooms and 7 backpacks in corner. Total fire marshall hazard. Boxes in the way all over the store. Empty clearance racks as an entire aisle at front of store is the worst in merchandising. Only redeeming feature today was the nice kid at the check stand. Just an overall mess of a store. read more

Staff was really nice, my pup looked great. Thanks Petco read more

Petco - Pet Stores Near Me - Phoenix, Arizona

Very poor Grooming Dept. I schedule my dogs to be first in and first out to avoid spending a lot of time there. Had an appointment that was cancelled the morning of appointment. Took 3 weeks to get another first appointment. Cancelled the night before. Does not give me confidence in their service. Going elsewhere. read more

I have been to this location twice for dog vaccines. The first time was OK, not great but not terrible. The second time was terrible and here is why. 1. When we arrived, the clinic had been moved to a different part of the store, so we had difficulty finding it until I went to the other side of the store and saw the long line of people with huge dogs during my "appointment" time. I canceled the "appointment" because it would have been at least an hour before they saw us. 2. While searching for the clinic line, our dog pooped on the floor (i was with my two kids). Being unfamiliar with the store, I did not know there were stations with free bags and spray. I was also frazzled being with two kids and trying to make our appointment (I had not yet seen the line), so I went to the front of the store to get a bag. There were lines at two of the registers, but the third register was empty, so I went there to get a bag and told the cashier at the register next to me that I was just grabbing a bag to pick up poop. He said they were $.10. I said, "That's fine, I'll pay for it." He proceeded to aggressively grab the bag out of my had before telling me about free bags at stations around the store. First of all, you never grab anything out of a customer's hand unless I'm actually stealing something significant or kidnapping someone's dog or kid--especially if that thing is a 10 cent plastic bag (which I'm sure Petsmart just gives for free like every other store). I was so enraged at his aggressiveness and unjustified physical contact, I almost slapped him. A crazier person might have done worse. Secondly, if I offer to pay 10 cents for the bag, which I did, then you don't need to worry about what I'm doing with it. If I want to pick up poop, then so be it. My daughter was going to buy the dog treats anyway--I would have added the bag to the cost. But now I will never go to Petco again. 3. I went online to try to contact corporate. There is no easy way to submit a complaint online. I will call tomorrow, but the lack of accessibility for customer feedback is no surprise given what I've seen. Their employees are too ignorant to know how stupid it is to get physical with customers, especially over a 10 cent (should be free) bag. read more

Arrived at Petco tonight at 6pm. Posted hours - open until 7pm. Was greeted outside by a couple of vaping employees who asked if I was there for the dog training class. I replied, no just here to buy some cat food. Informed that they were closing early due to staffing issues. Employee continued to vape! Could see inside and that others were in line checking out. I asked if I could purchase the cat food online and then pickup today. More vaping! And then was told no. I'm compassionate about staffing issues. But 2 vaping employees outside of the store turning away customers didn't leave me wanting to return to this location. read more

This store is extremely unorganized, cluttered, and unkept. I feel bad for the cats that are available for adoption. The cat kennels are directly in front of the dog training area. This made the experience for the cats and potential adopters very uncomfortable. When I walked in there were dogs barking and uncontrolled right in front of the cat kennels and some of the cats were scared. When dog training is occurring, cats are not allowed to come out of the kennels which makes it hard for anyone to find the right cat to adopt. This store either needs to be rearranged or no cats should be in the store at all. I feel so strongly about this I'm reporting these conditions to corporate. read more

I love everything about this location besides their online item "availability" and same-day shipping are not reliable. I previously left a bad review after my first interaction with this store was a "same-day delivery" online order - but after personally going into the store and speaking with management about the issue I left happy. I've never felt such compassion and kindness from the actual employees at this location. I know it's a little out of the physical managers and employees hands when it comes to online orders and information on the website - so I will not blame them. Highly recommend shopping at this location. read more

We've been going here since we moved up to this side of town 17 years ago, I think. 4 dogs and 5 cats later and we still get food, and toys from here. The staff has always been friendly and helpful. read more

I didn't catch the employee's name, but he was really helpful in finding a nice size aquarium for my goldfish. The misconception is that when you get a small little goldfish from a friend or the fair, that you can just stick the fish in a small bowl or aquarium and all is good. No, those suckers get pretty big and you need a good size (10-20L) aquarium to accommodate their growth. My little old fish grew about 3.5 inches and I knew his aquarium was too small for him because you can just tell he couldn't move. It was like the fish was in solitary confinement. Poor fish. Headed up to petco and found a bigger size aquarium that was on sale, which the male employee recommended. When my fish gets to be too big for the aquarium I just purchased, I can donate him to petco and they will gladly accept him. read more

This is an absolutely gross location both from the cleanliness standards as well as the customer service. Don't go here. Even the manager is incredibly rude and there's pee everywhere; they definitely don't clean the store on a regular basis and need major customer service training read more

Super clean XL Petco. Picked a couple of items for my dog and went to check out the aquariums. There I found really clean tanks with healthy fish. You know how you go to other pet shops where you find dead fish, half eaten fish, or a bad water smell? NOT HERE!! They definitely take care of their aquatic lives here. Their aquarium plants we also in great condition. I had a chance to speak with Becky who was super knowledgeable about aquarium plants and helped me select one for my tank. She also explained to me the extra efforts they take to make everything look sharp. I think I'll make this specific Petco the one I go to. read more

I went here for the vetco! And I honestly didn't have the greatest experience! I'm very big about positive reinforcement when it comes to treating any animal and I brought my 6 month old puppy to get shots! I've bred and raised many dogs and I know how vaccines work! My puppy has her first two rounds of vaccines and I was late with the 3rd due to moving back home from Idaho but all her previous vaccines has documentation by her vet that she went to when I was living in Idaho! My puppy had ring worms when I first got her and we got it treated and she was finished with all the rounds of her dewormer and was also noted she was in her notes that her vet wrote in her paperwork! The lady proceeded to tell me she wants to give it again and when I asked why she proceeded to tell me she wanted to even tho my puppy didn't need it anymore! She also proceeded to tell me that she wanted to re-start all of my puppy's shots and I told her that it's unnecessary due to her having it on record that she's has two rounds of her shots by a certified veteran! She completely ignored me and I was done with the fight so she went ahead and did the de worm and restarted her on puppy vaccines! I was also unhappy with the fact of how they gave the shots! My puppy is a cattle dog and social skills with her are very important because that breed can be aggressive if they are not socialized right! So they took her from me when doing shots (I completely understand that due to covid) but I watched from a distance and they just put her on the table gave her all the shots and de wormer without treats or even just a pet to reinsure she was okay! And when I got my puppy back she was shaking and had released her anal glands witch is a sign that a dog is very stressed or scared! My puppy has had shots before and has been to the vet many times before and she's never acted like that.... It was upsetting to me just because I have put so much hard work into my puppy to not be scared of vets or even getting shots and I'm hoping this one experience didn't ruin it...... There for the petco staff had nothing to do with it and where very nice and friendly! It was the Vetco staff that was not okay! I will not ever go through a Vetco again! Due to the Lack of organization, the rudeness that I received and just the feeling they betrayed of just trying to get there job done so they can just leave for the day..... it honestly upset me so much! And I advise anyone to not go to this Vetco! It may have just been this crew or something but never again! read more

This is a bit of a mixed review. I had purchased a single fish to help cycle an aquarium. I had already STARTED the cycle process by dumping water and filter detritus from an established tank. Now, in truth it takes WEEKS to fully cycle an aquarium, so when the person told me she would not sell me two more fish because the tank had not cycled at least 4 days (it was 3) I was a little taken aback. 3 fish would not tax the system in this aquarium AND, while this may sound pompous and defensive, I have been keeping aquariums for 45 years... probably longer than twice as long as this person has been alive. I've kept fish alive and well for a decade at a time before giving them to friends and starting fresh. I also pointed out that they sold me one already, I was basically told "don't care." So I get that she was trying to save a dead fish return (which I would never do, a fish dies in my care it would be MY fault, because I would choose the healthiest fish I could find) or perhaps she really was concerned for the fishes health, not sure... but she would not reason at all or listen to the fact I had begun with aged tank water and bacteria goo... she just shut me down and ignored me. So... I will not go to petco again. I have instead been traveling farther, going to a pet smart where the people are at least reasonable. read more

just nowNEW The most poorly managed and executed Petco I'd ever experienced. They completely messed up my online order and the young lady at the register was snotty and condescending as if I had made the error. Keep driving to the next one, I had never recieved such awful and unacceptable service in my life. Petco permanently lost a customer today. Her lack of savvy and poor customer service demeanor ruined my morning. read more

I just got a new puppy Sunday and it all happened so fast so on the way to go get her I made a pit stop here at Petco. I'm so glad I did the girl helped me get my puppy essentials she was extremely helpful. I've been back 3 times to pick up more stuff and every time I come here I'm blown away with the exceptional customer shopping experience I have. They educated me in what type of food is best for my puppy and even went over the labels. They offer pet clinics , grooming services, and training. This is my first time owning a dog that I have to take. Are of so it was very good information I received. All the employees that helped me seemed to really enjoy what they do and deliver a great customer experience. read more

This store should not be open. No employees walking around. Everything is disorganized. This store shouldn't even be selling live animals leave it to the local animal pet stores that sell them. The reptiles look so lethargic and there enclosures are covered in shit. The crickets and other insects they sell are all dead and gnats floating everywhere. It's really sad. I don't blame the employees they prolly get paid minimum wage and they're prolly understaffed. I hate companies. Petco has the potential but it's all about money. read more

Angel in the Grooming Center has been a groomer for a long time, and I'm so happy she's here at this convenient Petco! My Bichon looks WONDERFUL when he returns from her, and my Papillon, though a bit of a handful, seems to really fall in line when he's with her. She's very calm, and she is one of a very select group of people that my silly dog likes. ;-) I highly recommend Angel and Sarah...they have always been caring and loving with my pets, and I trust them implicitly. read more

I'm going to try hard and not be too brutal. Eek or should just say Meow! Usually come here to pick up some 20 pound bags of Nyjer Thistle Seed for my favorite Goldfinches. They live in my super old and very tall trees that we have both in the front and back yard. Always have a difficult time at this location. The inventory is rarely in the same place and they are usually out of the only thing we want. Wow! Service is friendly once you find someone. Then it just gets frustratingly worse from there. Almost feels like we are talking Pig Latin or something. Today they tell me that the 20 pound bag is no longer an option and we would need to buy several 8 pound bags instead. Just for the record the smaller bags are much more expensive per pound and not something I care to entertain. Did I mention the person who was emptying a deadly smelling cat box in the trash can by the front door. Even though this is an outside trash can ... IT STINKS! 1.5 STARS read more

Petco - Wookin' Pa Nub ... - Pet Stores Near Me - Phoenix, Arizona