Big Phil and Sydney's nails have sent three clippers to the great groomer in the skies graveyard…read more It's like clipping #2 pencils made of graphite and my depth perception of how far up to go, never hits the mark. So I needed professionals and as a walk in, with seven tables a buzz with dogs getting buzzed and trimmed, I was taken immediately. The kisses and love and care given to my thirteen year old matriarch, set a peaceful easy feeling upon my concerned mind and hawkish eyes. Big Phil wasn't super keen on the clippers nor the shaping tool, but for an opinionated, macho, confident but defiant dog -- he went along with it quite well.. Loved the work, the care, loved the love, the sincerity--loved the whole bunch of fabulous ladies, including the hard working, soft spoken owner...

I had a very bad experience with this place and would not recommend it. My dog was groomed here and…read morewas cut over five times, requiring a visit to the vet. No one informed me at pickup, and the manager tried to blame it on my dog being matted, which does not justify multiple injuries. The boarding experience was just as concerning. When my dog was picked up, his belongings were disorganized, and his bed was returned soaked in dried feces. Staff admitted multiple dogs had diarrhea but never contacted me. They also said they sometimes give dogs pumpkin without notifying owners. Communication between staff and management was extremely poor, and no one seemed to know what was going on with the animals. It appears my dog may have been left in an unsanitary condition for days without proper care. The staff showed little concern or accountability, and responses felt scripted and dismissive. Overall, this facility lacks proper communication, cleanliness, and care. I will not be returning and urge others to be cautious when trusting them with their pets. I have recorded calls and photos so i do not want to see this business coming back with some weak response. My mom used them years ago and the experience was top tier. She got photos sent to her everyday, a report card saying whether he ate or didn't and if he actually played with the other animals or not. We spend our hard earn money and trust that this place is going to take care of our fur babies. Communication is key especially when dealing with animals who can not tell us what is going on. If i could leave 0 stars i would. Please do not bring your animals here i don't care if it's your last resort. I made a post on social media about it and the responses i received were out of this world. The front desk girl Danielle has absolutely no idea what is going on and the male managers response is always what do u want out of all this. Umm I want absolutely nothing from you because my dog is never coming back. I want yall to get your stuff together and take better care of the animals that are left in your care... i have contacted the owners and the appropriate people. I WILL BE TAKING THIS THE DISTANCE and i truly mean that. Sincerely a loving and caring dog owner. I need to speak up for these poor animals and let future owners know what's really going on here because it is absolutely unacceptable all across the board...

When I moved to Goose Creek and needed a new groomer for my dog, I had a bunch of people recommend…read morePSP. I was a little wary, having heard stories about pet store groomers, but I trusted these opinions so I brought her in. From the very beginning, they listened to me while I explained how to handle my dog (she can be a diva) and they took me seriously. They would check in after each appointment, letting me know what went well and how quickly she was improving and getting more and more comfortable each time. There has been some turnover, but we have stuck with Bailey all along and it's been wonderful. My dog, who was very nervous about going to the groomer and needed to be drugged up in advance, now wags her tag in excitement when she realizes where we're going and drags me through the store to greet her friends in the grooming room. She jumps up on the half door and lets herself into the back room, settling right into her favorite kennel (that they leave open when she's scheduled)! The rest of the staff with whom I have interacted have also been wonderful. They come to recognize the regulars and will chat with you if they have a moment. It's really a positive experience and a wonderful place to go.

WATCH THE VIDEO! Tell me how that makes you feel! Then Share. I had one of the worst customer…read moreservice experiences I've ever had at Pet Supplies Plus Goose Creek. This happened at the 208 St James Ave location on Saturday, May 16. I came in around 1:00 p.m. to use the self service dog bath station while running between errands. It should have been a quick and simple visit, but it turned into an extremely uncomfortable experience because of Sheldon, who I later found out was the store manager. From the moment I walked in, Sheldon had a rude, dismissive, and unpleasant attitude. At checkout, he gave me a receipt and told me I needed to give it to someone in the back. When I walked to the bathing area, there was no one there to check the receipt, explain anything, or assist. The self service dog wash area was dirty and not well maintained. There were 2 bath stations, and the area did not look properly cleaned. The dryer also was not working properly, which is a major problem when someone is paying to use a self service dog bath. When I asked how I was supposed to dry my dog, Sheldon handed me a towel and said he doesn't really go back there and didn't know. I also asked if they had a rubber scrubber or bathing brush available because many self service dog wash stations provide something to help wash through the dog's coat properly. I was told to just use my hands. A groomer came over and said they use their hands as well. I understand some dogs may have sensitive skin, but if basic bathing tools are not provided, staff should be able to explain that professionally instead of making the customer feel like they are being difficult for asking. The worst part was Sheldon's behavior. Instead of handling a simple customer concern calmly, he became rude, dismissive, and started cursing. The altercation happened around 1:14 p.m. When I began recording because of how uncomfortable and unprofessional the interaction became, he claimed that I cursed at him, which I did not. I tried to speak to him calmly, and when I said "my friend," he responded, "I'm not your friend," and walked away. That type of behavior is unacceptable from any employee, but it is especially unacceptable from someone in a management position. A manager should set the tone for the store, speak to customers professionally, de escalate concerns, and help solve problems. Sheldon did the complete opposite. I do want to say that Colin was polite, professional, and friendly. After Sheldon left, Colin tried to speak with me and apologize on behalf of the manager. His communication felt appropriate for a pet friendly, family environment, and he handled himself well. Everyone else in the store seemed friendly, which makes this even more disappointing. One person's conduct completely ruined the entire experience. I also noticed another recent Google review from a customer raising concerns about the self service dog wash area, including safety concerns with the setup. Based on my experience, it seems like the dog wash area may need serious review from ownership and corporate. I left the store around 1:29 p.m. and later submitted a complaint to the owner contact provided to me by a female manager at the store. I will not be returning to this location. The self service dog wash area was dirty, the dryer was not working properly, the support was poor, and the store manager's behavior was completely unacceptable. This location needs serious attention from ownership and corporate.

Kim and her team are amazing, I have a special needs Morkie named Lola who does not like to be…read moregroomed. Kim took her right away and gave her the best groom she has ever gotten! She is a local business owner who's passion and skill shine through!!

My dog is 16 1/2 years old and and he had IVDD in March 2024. IVDD is a back injury and he couldn't…read morewalk for two months. He's now walking with a limp. It's very important that a groomer take extra care of senior dogs. Ms. Kim is amazing with my dog and does excellent job grooming him. If you never been there, give them a chance to do a great job on your dog.

The groomer consistently provides exceptional service, and our pet adores her. Her performance is…read moreconsistently outstanding.

Got my kitty Cotton (now Luna) from there 5 days ago and she's the most amazing kitty ever and it…read morewas a quick and easy adoption. They have cats from Dorchester paws there to get them adopted quick ! They don't know much about the cats or their background so if you do want to adopt from them make sure you do contact Dorchester paws to learn all about them in detail ( specifically medical records). They don't have a great variety of things but they have all your basic needs and I'm pretty sure there is grooming !

This place was recommended to me by a friend and I have to say that it was fantastic!…read more I moved here very recently and still haven't quite figured out where the best place to get/do (insert idea here) quite yet. However, my sweet sweet pup had recently rolled around in some other animal poo in the yard and needed a bath as well as a nail trim/file ASAP since we were hosting loads of friends and neighbors at our home for a birthday party/mini housewarming event. Thankfully my friend recommended Pup in the Tub so I found the number and called in. They were great! they squeezed in my baby the next morning (on the day before the party). She was washed, trimmed, ears cleaned, and dried in about an hour. I wasn't able to pick her up right away but when I did arrive they trotted her out cleaned, brushed, happy, and wearing a bandana (if your pup has long/curled hair I was told they could put a bow behind one or both of the ears). I am completely pleased with their treatment and care of my dog as well as the other dogs in the salon. I will absolutely take my pup here again! Also, they were very wallet friendly! For my doggy's little spa day I was only charged $30 (which was great compared to Pet Smart where I just got her nails trimmed/filed and it was $20!)

A very good experience: Lisa arrived on time, took my dog to the van without any issues and…read morereturned him to me in a little over an hour. Thor was nicely groomed and seemed to be fine with his grooming adventure. He looked and smelled good.

Although I have since relocated, Pleasant Paws was my go-to to get my Cairn Terrier, Bella,…read moregroomed. They were always so accommodating to my schedule, and my dog always left looking better than I'd expected. Their prices are comparable to other groomers in the area (whom I did use before coming here), but the results are more consistent than any other groomer I've been to. Now that I'm miles and miles away, I've been searching for a new groomer, but nothing has come close to Pleasant Paws!

Fran and her team do a good job with my Yorkie and she makes an effort to not keep the dogs as long…read moreas most groomers I've experienced in the past.

I have been bringing my dog, Lola, for grooming. She absolutely loves when we pull up. They always…read moredo such an amazing job with my old lady. I knew we found the right place when I went to pick her up after her first visit and she was hanging out at the front desk with the staff and not sitting in a crate waiting for me. The staff interactions have always been wonderful and polite, scheduling is super easy on the website or by phone and communication is clear on everything. I would highly recommend bringing your dog here for grooming.

I've been coming to the Doggie Disco for a year now and I love them so much. The staff truly loves…read morewhat they do, and they're amazing with dogs. I never stress about leaving Milo there for a grooming. They're professional and friendly and do a great job of staying in touch during/after the grooming appointment. Their prices are great too! I'm happy to support such an amazing local small business.

I'm very very picky about picking a groomer for my fur baby. We just moved here so I had some…read moreanxiety trying to pick a place. Many people highly recommended Zen Dog Spa and I'm so happy I booked an appointment! Danielle did an amazing job on my yorkie boy, Percy! He smelled so good and they did exactly what I asked. I'm so relieved to have found a place that I trust here. Price is also very reasonable. Thank you zen dog spa for making my baby look fresh for the summer!

Recently switched groomers due to suspected negligence and the pups couldn't be happier. They left…read morezen dog spa very happy, soft and so clean! One of my dogs is really vocal which I believe caused issues at the previous groomer but when I went to pick him up, the girl at the counter said they found it hilarious. Overall, we really enjoyed Zen dog spa and we will definitely be back