Vetco is SO MUCH CHEAPER than a normal Vet We brought our animals in for the first time, and they were very gentle yet accurate with giving my dog and cat shots read more

Petco in Manchester - Poor Customer Service I've been taking my dog to Petco in Manchester since he was a puppy for his shots and grooming. He's now 10 years old. On October 23rd, he had a grooming appointment. Unfortunately, the groomer came a little too close with the clippers to his upper eyelid, slightly irritating the area. I sent pictures to Petco via text, and the groomer called to apologize. She offered a free grooming appointment for the next time and said the incident would be processed as a claim. When I arrived today for Coco's appointment (booked over a week in advance), the same groomer, despite the prior apology and offer of a free service, refused to groom him. She cited further liability concerns and rejected the appointment altogether, without offering any backup groomer services. This was despite knowing about the previous incident and the apology/compensation offered. It's disappointing that, despite the initial apology and promise of resolution, the groomer was unwilling to groom my dog, potentially causing further stress and inconvenience. While I appreciate the initial apology in October, the lack of a backup plan for an already booked appointment is unacceptable. Dear Petco Customer Service / Manchester Store Manager, I am writing to express my disappointment and concern regarding my recent experience at your Manchester location. I have been a loyal customer for many years, bringing my dog Coco there for grooming and other services since he was a puppy. When I arrived today for Coco's appointment, the same groomer, despite knowing she was assigned to Coco and having previously apologized, refused to groom him citing liability concerns. She outright rejected the appointment without offering alternative arrangements or informing me ahead of time. This was especially frustrating because I could have rescheduled or made arrangements if I had been contacted beforehand. Instead, I made a trip there only to be turned away in person. Furthermore, another groomer mentioned that Coco was not nicked during his last grooming and referred to it as a "raspberry eye," which I later confirmed that day with my veterinarian that it was a minor nick and was treatable with warm compresses. Additionally, I have had past issues with grooming at this location, including a cut that led to infection when Coco was about 5+ years old, which required veterinary care and treatment. Petco reimbursed us for the vet costs, but these incidents have caused ongoing concern. I believe staff should be trained to proactively contact customers if there are any issues or if services cannot be provided, especially for appointments that have already been booked. This would prevent unnecessary trips and inconvenience for customers. I hope you take this feedback seriously and consider improving communication and staff training to enhance customer experience. I would appreciate a response addressing these concerns. Thank you for your time and understanding. read more

Petco - Right upper Lid - Pet Stores Near Me - Manchester, New Hampshire

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Amazing place to care for your love ones. I took my girls there on Friday. For the first time in years I received the proper service since PetSmart was not grinding my girls nails. The store is clean, the staff at the grooming area are amazing. Petco has stolen my heart. I am now super happy. read more

Petco - Duvalière Suri usually can't see me during her grinding but Friday she was and did super well. - Pet Stores Near Me - Manchester, New Hampshire

I brought my pup for her 6 week grooming, just for a face, feet and bottom. well she has patches of bald areas, when I told them DO NOT shave her. long pieces of hair, face still was all stained and wasn't trimmed. It looks like whom ever did it, had zero experienc. I will Never bring her back there again, now I have to wait till those bald spots grow. read more

My dog and i love Bonnie. Daisy is always happy to see her and comes home looking and smelling wonderful.

Who charges extra for an appointment to start on time? Apparently Petco does. If you have an appointment and you want the groomers to take your dog at the time of your appointment you have to pay and extra $15.00. I had an appointment, was there on time, and just for wash, trim and nails on a small dog it was going to take 3-4 hours. I don't have that kind of time! You have to manage appointments better get someone just to manage the front desk and not be a groomer as well. All the groomers were stressed and could not handle the volume of work and really had an attitude. Because after 3 hours they still had not done my dog they did a rush job and he looks awful. I will NEVER go there again. I am afraid of what they do with the dogs in back!!!! read more

A 1 star doesn't give it justice. I ordered dog food for delivery. In the past I had the option for delivery, which would come via ups. Never had an issue. Yesterday I placed an order. It was to come via doordash. It was not delivered to my address. I called doordash. They were no help and told me to call the store. They were no help either. So then I looked at the photo of where the delivery driver left the package and find the house on my street to retrieve my order. I am so glad I was going to give a cash tip on delivery as that driver did not deserve my money. I will never consider ordering or patronizing either business / location due to their lack of customer service support. read more

I have now made the manager aware that they are selling defect containers of fruit flies. I fully explained to her what the problem was, as there are no large crawling up the side of the container to keep the container active for 3.5-4 weeks to feed your animal. She has a vendor issue and needs to fix it according to the supplier which is Timberline. I hope that they fit it. read more

This specific PETCO offers FREE puppy playtime every Saturday & Sunday 12:00-1:00. The PP program is run very well, and the staff are well trained and explain the rules, and enforce bad pups with time outs if they need them. Its a nice community builder and a fun way to meet new puppy owners and show off at the same time. My pup loves it and is so tired at the end. Pups can go if they are over 8 weeks to 6 months old. read more

the care for the smaller animal likes reptiles and invertebrates is terrible. the leopard geckis are kept together on reptile carpet which can rip out their nails and harbor bacteria, as well as cohabitation causing lots of stress for this species. the tarantulas are put in a huge tank with no substrate to burrow in, and the bearded dragon are kept together in a small space with 5 of them in one tank. if you want to get a reptile, fish, or invertebrate, do not go here read more

The reason for our visit was because we were told they are book 3 weeks out and we really needed our dogs nails to be clipped. We always had Kianna and never any issues!!! Was told she's no longer there which is to bad. The lady that helped us left a dog on the table while clipping our dogs nails. As she was clipping our dogs nails the other dog fell and was just hanging. The lady stopped put him back on the table then ours tried to jump off and hung for a moment. We tried to open the door and was told we couldn't enter. She seemed more annoyed than concern about the dogs. We noticed our dogs neck was really red and had concerns because he had his prong collar on when he fell off the table. The lady said he was fine and white dogs have sensitive skin and continued to ask us what we feed him. Our dog just hung off the table by his neck with his prong collar on! Tried to cover herself by saying it's food related. We went to go talk to a manager was told the manager would be with us in 20 minutes. So we left. When we got home we looked at our dogs neck again and there seems to be some red bruising. His left eye is bright red. We called the salon and was told maybe we went to petsmart because they had no records of our dog being there. We asked to speak to Glen and was told Glen is at another location go call there and they hung up on us. I'm absolutely speechless. I called back again and asked if this was the location next to Party city and if I could speak to someone regarding a incident. I was transferred to grooming and told there's no dog in there system hung up on again. Petsmart is next to 5 below. Petco is next to party city. They are trying to cover up their mistake. read more

Glenn and Team are absolutely AWESOME! I drive 100 miles to reach this Manchester NH location because they truly offer a very professional, and friendly staff. Most of all I know my pup (A small standard poodle) is in a clean,safe,and caring environment, and when I pick her up she looks absolutely stunning after an extremely positive grooming experience!!! Thank you always Glenn and Staff. read more

I attempted to take advantage of one of their Vaccination Clinics on 5/5/2019. I wanted to get a rabies shot for my dog. I arrived at around 10:15 am. I looked around and went to the only kiosk and line of people I saw, which was in the rear of the store. After waiting about 30 minutes (10:45 am), I was told that I needed to check in first at the kiosk at the front of the store. I walked to the front of the store and still did not find another kiosk. As I started to walk back, I found the kiosk down a side aisle. The employee was just returning to that location and apologized for being away. She said she was being pulled in different directions. I signed in and was told I would receive a text when it was my turn. I returned to the back of the store to wait for my text. After waiting another 45 minutes (11:30 am), I checked with the attendant at the kiosk to see how much longer it would be. At that time I was told that based on my place in line, my name would be called in about an hour and 45 minutes, which would have been around 1:15 pm. I left the store. I eventually received a text that it was my turn at 1:41 pm. I don't know if the Vaccination Clinic is a new thing for Petco, but if you are going to have a location where people must check in, it would be nice if there was a sign stating such in a clearly visible location and a person standing at that location to sign you in. I also don't understand why vaccinating a pet would take so long. I watched the person attending the kiosk at the rear of the store for about an hour and 15 minutes and they would process one customer about every 10 minutes. That attendant would then disappear for 5 minutes before returning. Since they already collected my information and my dogs information at the check in kiosk, how long does it take to give a dog a shot? I will never do business with Petco again. There is no need to when there is another large pet store chain within walking distance on South Willow Street. But if Petco wants to keep other customers, there is plenty of room for improvement in how they run their Vaccination Clinics. read more

Bonnie always does an awesome job on my dogs

Manchester Petco is wonderful! The staff is always SO friendly when we go in and bring our puppy to class or to pick something up. Our pup Nola just finished her first training and we had Jackie as our trainer! Jackie definitely has a gift with training dogs - HIGHLY RECOMMEND her! Nola had such a great experience with learning through Jackie's training that we look forward to the next training. Thank you Jackie!!! - Greg, Krystal & Nola read more

We have given reviews for their trainer Jackie! 5-Stars all the way! But we wanted to give 5 stars to the mobile vet clinic as well. Love this store! read more

Always amazing store for tropical fish, with incredible caring and knowledgeable staff. The best petco in New England ! I'm going today to buy a rare electric blue ansara hybrid fresh water fish, that nobody else has. read more

There are two reasons I'm writing about my experience. First , I was led here by Yelp reviews ( more positive than negative) and second, the actual service. Kiana was absolutely great with what I'll describe as my matted Havanese! She inspected her prior to actually servicing her and the finished product was just fine. Actually it's at better than an actual competitor that we've used multiple times over the last year and a half! So thank you Yelp, and thank you Kiana. See you again! read more

We love their puppy training classes! We have had the BEST experience with our trainer Jackie. We highly recommend Petco for your training and animal merchandise needs! Five stars to Jackie!! read more

Petco - Bear in his training class! - Pet Stores Near Me - Manchester, New Hampshire

Love this place! Always friendly staff walking around, giving advice on toys, food, treats, and everything else we needed help with for our 3 dog, 2 cat, and puffer fish family. Nice selection of dog and cat toys, we'll priced to match most other stores near by. We would get the Blue cat food and litter, and would save not only on normal shelf cost being cheaper than up the road, but the member card coupons that come every month help! We always take canned food back to the donation bin at the front of the store, to try and help or shelters; as well as visit the shelter cats for adoption. The only draw back is that the fish areas gets so busy sometimes, that is hard to find someone to help. However the fish are healthy, great selection, and they are always helpful with questions. read more

The service is overall not too too bad but these employees have zero cares to give about their animals. I was there today looking for a Hamster, asked to see one and the employee, not even moving slowly or carefully to make sure it wasn't gonna flip out, picked it up really high and let it slam down to the floor, because it obviously freaked out and got squirmy. It could barely move to try to get away after (she definitely broke its leg, it fell from over 5 feet onto a tile floor, and he could barely move after, poor guy) and then she proceeds to SLAM her hand down on top of it and say "wow that's never happened" and tossed him back into the cage, not even checking if he was ok(looking at him after myself, she almost certainly broke something. Now this unethical company will almost definitely put him down due to this staff members incompetence.) I wanted to save him after that and give him a chance, but we can't afford the vet bill right now. it's true what they say, animals here are treated like garbage, any other commodity. If you're planning to get a live animal, go elsewhere. Buy here and you support mistreatment of animals both at the store and breeder level, as their suppliers are horrid, and they clearly don't care about the animals enough to even be gentle. People like that shouldn't be working at a pet store. If you just need something for a pet you already have and have no other option, fine, they have a lot of stuff. Just try to look elsewhere knowing what you are supporting. And don't get your pets here. I know it seems tempting to save the one animal, but for everyone someone buys, I assume they can buy 5 more so it's a bad cycle. Petco, hamsters that aren't handled often will be squeamish, it shouldn't be that hard to hold them over their cage instead of 6 feet up off a tile floor. Edited just to say that I understand accidents happen, however there was zero care or attention paid to the animals wellbeing after a large fall, and the employees should absolutely know better than to be so careless. read more

Store is dirty and not stocked. Shelves empty and pallets wrapped on sales floor WaIting to be put out. A lot of nothing being done I saw. So much standing around . Store is so messy. Animal care looked sad. I feel for the animals. read more

I'd give only a HALF A STAR if YELP would let me. I moved to Manchester from Conway SC. Sadly i was unable to bring my dogs groomer with me. :( I opted to make an appt with PETCO on S Willow St. THAT was a MISTAKE I will not be making again. I hadn't had the time to find a professional groomer as i was occupied with getting settled. We arrived for the appt on time and went through the check in process. I was informed upon every cut I asked for, for my AKC Pomeranian that it was not recommended. :O Now, he has had the specific cut i asked for several times before but I accepted the recommendations anyway and asked for the basic puppy cut instead which is the standard cut for all breeds of dogs . That too was not recommended. (I was in disbelief) They said they would only do a trim. Since he was in dire need of bathing and a cut, i went with it. I was told to come back in 4 hrs. I proceeded to run my errands as i had planned. I got into Goffstown. About 30-45 mins later and was called by the groomer to come get my dog as he was having a hard time. I finished up the one errand I started and headed back while questioning all the way what the problem was as i wasn't given any info and he had never had problems before. I was concerned of what the person could be doing to him. When I got to the grooming station and asked what the problem was "He is afraid of the hair dryer. " HAHAHA! This is suppose to be a business? He is not afraid of the hair dryer he has been dried many times, with his own groomer in SC. They didn't do anything! They claimed they gave him a bath but he still had busy bone stuck to his fur which is sticky like a lollipop so, i know from that they lied. They also claimed they cut his nails and trimmed his paws and charged me 50 bucks for that. I went to PETSMART the next day. NO PROBLEMS AT ALL. He even got the fox cut i asked for. Apparently PETCO doesn't hire trained or train their employees.. From my experience they are not groomers in any sense of the word. Think twice about bringing your fur babies to that specific store. I can't say all PETCO'S are the same but that one is unprofessional. Unfriendly and rude and they obviously don't even know what a puppy cut is! PETSMART not only got it done but did a wonderful job in less time for less money. Better service. Happier people who demonstrate they love their job and not there just to make a buck. PETCO they were visually angry to have to be at work! Love your fur babies? Stay away from PETCO. You will have a happy competent experience at PETSMART. BE SMART GO TO PETSMART and say NO TO PETCO! read more

My husband and I found a tiny kitten abandoned outside and she was about 2 weeks old. We brought her to here to ask what we needed to take care of her. We got kitten formula and bottles and they showed us how to use it. A year and a half later our cat is doing great! The staff is friendly and helped us out so much! We make special trips here once a month to get toys for our cat. :) read more

I have been going to the Manchester petco for years and have never been treated so poorly. I have had difficulty getting assistance in the past, but Monday night takes the cake. I asked for help twice the second time someone was paged to lend assistance. I was in the store for more than a half-hour and no one came to help. I left and went to Pet Smart where I was immediately asked if I wanted any help. While at Pet Smart another couple walked in, I saw them at pet co they left because no one was around to lend them any help either. I spent over $150. I will not be back to pet co again. read more

Every week I come here to the Petco on South Willow St. for 10 crickets and need to wait for at least 20 minutes each time and roam around looking for someone and then wait and sometimes they forget and it so much fun! Always understaffed here and if you as Natasha to help you she will say yes then ignore you and never have any real intentions on helping you. its always a fun game to play. read more

The service at Petco is poor. Extremely poor at that. Just to get two Goldfish it took half an hour. It's sad that Petco doesn't have enough staff. The company is paying for it though. They're losing so many costumers. SAD. read more

I purchased a 10 gallon fish tank from wallmart.My first freshwater since I was a kid.Wanted Guppies. Stopped into Petco.First saleswoman explained how many I should start with.Set me up with 3.She explained process.Walked through All the supplies including Fresh live plants.How to put bag of my fish and wait for the fish to get acclaimated. Went back the next day because I was concerned about the PH levels after testing water. Got a different saleswoman .She explained about Guppies not to worry. With No issues with the 3 I have, stopped in to get 7 more .No more than ten for the size of my tank.Got a different saleswoman. Prompt service Each time.I have ten Beautiful Guppies. My aquarium looks Awesome. Each Saleswoman were knowledgeable and gave me great advice.Love the place . . read more

This place has a fantastic Groomer that's been there for 25 years! Everyone is so nice. The Vetco Rabies vaccination was quick and easy. Then, I was able to come back a couple of days later and have my pug's nails clipped. Something that I can't do myself without stressing him out. read more

I've used Petco for grooming my dog in the past, but today was the first time at this location & will definatly be using them again. There very friendly & do a great job. read more

This Petco stands out from the rest in a good way and a bad way. First lets start with the bad it's always dirty and you see employees standing outside smoking. Why can't they go out back and smoke. Now for the good they have a decent selection and there's one employee there who stands out his name is Gregg he is very knowledgeable on fish, in fact I would probably say he knows the most about fish except for maybe one guy who works at a new store in Derry called Woofmeow but either way very smart. If this store would just keep it at least moderately clean and would have employees smoke out back, it would be the best Petco in NH. At least they have a better selection then petsmart and there pricing isn't bad either. read more

The dogs were waiting patiently in line for two hours to get vaccinated and we got there at the start time! The staff was nice but definitely no one was helping manage the line from Petco and Luv My Pet only comes with a small staff. Luckily pet parents all helped each other and maintained calm despite at least 30 dogs in line at a time. I would probably drive the extra time to go back to Saugus or Cambridge at vaccination month next year. The vaccine woman wasn't super quick this year either and seemed a little rude to her assistant that was setting up the shots and holding the dogs. The line manager / billing clerk is great and I dealt with him before. read more

Brought our dog for grooming, paid for all the add ons and they did less than a mediocre job. Did not brush her teeth and didn't do the gland expression. We are very disappointed in the grooming quality of petco. read more

I've been to many dog groomers in the area and have ended up here -- Stacy is great with my dog and always gives him a great new do! It kills me that my dog's haircut is more expensive than mine, but oh well ... read more

We go here to buy all of our pet's supplies. Most of the staff is very knowledgeable and friendly. They also have a wide selection of products at reasonable prices. I like their rewards program because you get a lot of additional discounts. We bought our 3 guinea pigs from this Petco and could not be happier. The staff in the small animals department were able to answer all of our questions and you could tell that they were animal lovers. One of the evening managers helped us with our third guinea pig we bought and she was extremely helpful! The guinea pigs are definitely in good hands and are treated nicely. We have also bought fish from this location and were pleased with the level of knowledge from the staff in that department. They have a great variety of fish to choose from! read more

We were in there last week looking for some goodies for our foster dog. We had decided a gentle leader to walk her would be a good idea. Ashley was so helpful, and gave us some ideas on toys for our new family member. She was easy to talk to, friendly, and really made our experience a good one. I had never seen her in there before, and I hope to see her again for my pet needs. Thank you!! read more

Pretty unhappy with how this Petco communicated with customers. My mom and I bought a couple beds for our dog because we never know what type of bed he'll like and which he'll dislike, so we get a couple and then return the ones he didn't like. Well, the sales lady at the check out told us "If he doesn't like them you can always bring them back" reassuring us that we could return them. My mom and I returned less than 24 hours later with some of the beds and we were literally locked out of the store. The slider doors wouldn't open for us but the store was very clearly open. Finally, the same check out lady from the day before came out to us and said we were not allowed inside with the beds and that Petco is not allowing returns due to covid. My mom was very upset considering these were pricey beds, AND the woman FAILED to tell us that that policy was in place. She blatantly lied to us and now we don't know when we'll be able to return the beds. We understand why the policy is in place, but we don't understand why this wasn't made clearer to us or why the check out lady lied to us. read more

The groomer, Alex, is great with our dog! She does a wonderful job giving him a bath and haircut. She is very sweet to him and he has become very accustomed to her. I highly recommend having your dog groomed here! read more

Went in there the other day because I needed to switch my food from benefit, I talked to a young kid named Anthony who claimed to be a "nutritionist" naturally I was skeptical because well it's just a pet store but after a few minutes of going through foods he helped me pick out a brand called Hills and my dog has definitely changed for the better, he seems to be more energetic. Thank you! read more

Great store! Get all of my puppy food and crickets for the crested gecko from here! However sometimes there is only one register open which creates a huge line! But besides that the food and animal needs are all to expectations! read more