1. Tails Above the Rest

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Manchester, NH

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Tails Above the Rest

4.2 (22 reviews)
Closed • 8:00 am - 4:00 pm

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How is this acceptable?!

I am in total SHOCK over the condition of my cat when she left this place. Upon pickup she was in her carrier so we didn't know how much damage was done until we got home. They completely destroyed her fur.. shaved her down to the skin in some places, leaving the rest of her hair choppy & completely uneven.. with no shape to it and no skill in the process WHATSOEVER. I mean it looks like she was straight up struck by a lawnmower... how can you call yourself a professional groomer with these results?! My cat looks and acts uncomfortable and she is stuck with the worst haircut of her life! They refused to refund us for this absolute nightmare.... so this review is to hopefully save someone else's cat from having to go through the same thing.

Foundress B.

Our neighbor recommended Tails Above the Rest because "they LOVE animals". We just picked up our pooch and that really seems to be the case! They don't use cages -- Maxx was being kept in a large play area when we got there to pick him up. The cost of his hair cut was cheaper than Petco or PetSmart too! His little bandana is themed with an upcoming holiday. The staff treated him with kindness and love, and our very stinky dog smells AMAZING. Very happy and can't wait to book with Kim again!!

Alexa W.

I took my Persian cat here & Maureen did an amazing job. It was nice knowing that she has experience with showing & grooming long haired cats that most groomers do not wish to groom. My cat came back looking fabulous & smelling amazing. Very friendly & such an awesome looking salon inside with beautiful animals surrounding you when you walk in.

Nancy L.

My 11 1/2 year old pug Taz is cared for by Erica at Tails Above the Rest. When we arrive, Taz runs excitedly down the stairs and gets even more excited when he sees Erica!! He is very wiggly and doesn't enjoy the baths I have given him but Erica has a magic touch. Taz smells and looks so good when I pick him up. Erica is very sweet and accommodating to his needs. I am very grateful we found you Erica, thank you!!

Right after his salon day.

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8 years ago

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1 year ago

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7 years ago

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6 years ago

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16 years ago

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7 years ago

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11 years ago

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10 years ago

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5 years ago

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11 years ago

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8 years ago

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9 years ago

Kimm does a wonderful job with our two fury beasts. They come back so pretty and clean.Thank you so much.

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15 years ago

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8 years ago

Business owner information

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Maureen A.

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9 years ago

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7 years ago

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14 years ago

Six weeks ago I took my puppy Oreo for a trimming and they did an excellent job. I'll go back tomorrow.

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11 years ago

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11 years ago

Our 4 dogs have been groomed by Erica for quite a few years now and we could not be happier - great job and the dogs seem happy as well!

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9 years ago

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Review Highlights - Tails Above the Rest

“Maureen , owner of Tails Above the Rest is a pet whisperer .”

Mentioned in 6 reviews

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Petco

Petco

(52 reviews)

Vetco is SO MUCH CHEAPER than a normal Vet We brought our…read moreanimals in for the first time, and they were very gentle yet accurate with giving my dog and cat shots

Petco in Manchester - Poor Customer Service I've been…read moretaking my dog to Petco in Manchester since he was a puppy for his shots and grooming. He's now 10 years old. On October 23rd, he had a grooming appointment. Unfortunately, the groomer came a little too close with the clippers to his upper eyelid, slightly irritating the area. I sent pictures to Petco via text, and the groomer called to apologize. She offered a free grooming appointment for the next time and said the incident would be processed as a claim. When I arrived today for Coco's appointment (booked over a week in advance), the same groomer, despite the prior apology and offer of a free service, refused to groom him. She cited further liability concerns and rejected the appointment altogether, without offering any backup groomer services. This was despite knowing about the previous incident and the apology/compensation offered. It's disappointing that, despite the initial apology and promise of resolution, the groomer was unwilling to groom my dog, potentially causing further stress and inconvenience. While I appreciate the initial apology in October, the lack of a backup plan for an already booked appointment is unacceptable. Dear Petco Customer Service / Manchester Store Manager, I am writing to express my disappointment and concern regarding my recent experience at your Manchester location. I have been a loyal customer for many years, bringing my dog Coco there for grooming and other services since he was a puppy. When I arrived today for Coco's appointment, the same groomer, despite knowing she was assigned to Coco and having previously apologized, refused to groom him citing liability concerns. She outright rejected the appointment without offering alternative arrangements or informing me ahead of time. This was especially frustrating because I could have rescheduled or made arrangements if I had been contacted beforehand. Instead, I made a trip there only to be turned away in person. Furthermore, another groomer mentioned that Coco was not nicked during his last grooming and referred to it as a "raspberry eye," which I later confirmed that day with my veterinarian that it was a minor nick and was treatable with warm compresses. Additionally, I have had past issues with grooming at this location, including a cut that led to infection when Coco was about 5+ years old, which required veterinary care and treatment. Petco reimbursed us for the vet costs, but these incidents have caused ongoing concern. I believe staff should be trained to proactively contact customers if there are any issues or if services cannot be provided, especially for appointments that have already been booked. This would prevent unnecessary trips and inconvenience for customers. I hope you take this feedback seriously and consider improving communication and staff training to enhance customer experience. I would appreciate a response addressing these concerns. Thank you for your time and understanding.

The Barking Dog - Hooksett

The Barking Dog - Hooksett

(39 reviews)

We have (had) 2 dogs. When I first moved here, I had an 11 year old cocker spaniel, Brady, who was…read moregroomed regularly but not very good about it (he was an abused rescue who nipped at anyone trying to pick him up or mess with him). I was nervous to introduce a new groomer (for him and for them). After his first grooming, they realized he was a bit of a challenge and from that point on, he was only assigned to Lee for grooming. She was always pleasant, never complained about his antics and did a great job with him. I could tell she got to know Brady, because she would tell us that she had a system of getting him up on the table (using the lift) as he did not like being picked up. Brady has since passed, but we were grateful to find a nice groomer. My husband has a 7 year old Boxer (Rowan) and she's been going there fairly regularly for boarding and sometimes daycare for about three years. She loves going and we can tell she gets lots of playtime because she passes out in the car on our 5 minute ride home. We've also taken the boxer for behavior training and the instructor was great and the classes reasonably priced. The facilities appear clean and maintained and the staff is always helpful and pleasant. If I had any complaint, it would be that I don't understand the boarding/daycare pricing. It seems like we pay a different rate every time we go... And I can't figure out the boarding + daycare pricing system. I also feel that if you're boarding my dog, daycare should be included in the price. I wonder If I don't pay extra for daycare does my dog have to sit in the kennel all day? Finally, it would be nice if when you first board there, they offered to show you the facilities... Where our dog would be staying. It kind of feels like we are not welcome "behind the staff door"... Where they walk our pups off to at drop-off. I believe the facilities are probably fine, because the rest of the facility looks nice, but it may relieve some concerns when you leave your dog for the first time to have a tour of the boarding kennels and play areas.

We have a 11 month old 95+ lbs. Masitf mix , best way to descried his temperament is he like Ferdin…read morethe bull. He large energetic but very friendly. Wanting to socialized while working off some of his energy we decide to place him in day care. We originally placed him in a different day care. Discrimination is the only work I can use to describe our experience with them. After just a hand full of time they asked us not bring him back cause he was" too big." That is all they could say, there was no incident, they simply did not take the time nor had the experience handling my breed of dog Being a working we need to get our dog out, we decided try out The Barking Dog. They took the time to listen ! The day of his evaluation we explained our previous experience & who our dog personality as well as needs. They took the time to explained their evaluation process to place him in a group that fit him. Their groups are smaller than the previous day care. They slowly introduced him to the other dogs so not to over whelm him. When he was picked up on his fist day he was calmer than previously , & wiped out! We could not be more happy!

Pet-Agree, Inc. - A sampling of the 10 page handout for Level One (aka Basic Dog) obedience course: foundation training, behavior modification, etc.

Pet-Agree, Inc.

(6 reviews)

Have been a long time client of Pet-Agree, for training classes with several dogs (even a foster…read moredog) and boarding/day care. We don't go as often as we used to, but the staff still remembers us; they've had some long-term people there for as long as we've been going, 11 years. Owner/Trainer Karen Smith is just a lovely lady. She's extremely good at what she does, and has a good sense of humour (definitely a plus when working with dogs). Though she's all about positive reinforcement, that doesn't mean a dog doesn't learn there's a consequence to a bad/unwanted behavior. She makes the classes interesting and fun and she educates herself, and her staff, on new training methods and things to try with the dogs. That's fabulous for those of us who have taken multiple dogs through the various levels of classes over time. It would get boring if we weren't as enthused as our dogs; they'd pick up on that negativity. We've done private lessons with a couple dogs who needed more than they could get in a group scenario; one who hadn't been socialized as a puppy and was afraid of a dust bunny never mind people. It took a year working with Karen, but it was glorious to see that dog blossom. Not only did we do basic obedience, behavior modification, lots of desensitizing, but Karen educated me back then on what makes a good dog food, and how some ingredients were thought to affect behavior. And she introduced me to herbal remedies as well. It was a complete, successful, program. She is a wonderful trouble shooter when you're having a particular issue with your dog. If one thing doesn't work to resolve, she'll suggest something else. And Karen or her assistants, are always available by phone when you have questions between sessions. They would write summary notes of your lesson so you didn't have to try and remember it all. I hope they still do that because those are handy to keep on file to refer back to over time. You just have to be willing to do the homework and then the results speak for themselves when you have a dog that is a pleasure to live with and for people to meet in public. It's been invaluable with our Rottweilers - they've been breed ambassadors and shown people the true nature of the breed - oversized lap dogs! Our dogs love going to daycare and they don't even mind boarding for a few nights. The staff get to know the dogs and will assess to determine which other dogs might be good playmates. Of course it varies depending on the dogs that come in day to day, but they know the regulars and who might be compatible with whom. They get regular rest periods, and are monitored for stress. Some people criticize the set up of the multiple play yards and what they feel is not enough staff to supervise, or leaving collars on. I understand those criticisms, and know that accidents can happen quickly, but in the time we've been using Pet-Agree, never heard of it happening there. They're doing something right. The place is looking a little less glossy the last few years, and they don't have webcam abilities, as some trendier places do, but it's always clean and full of lots of friendly smiles - human and canine. :)

Update: 6 years later I still love this groomer. Sadly, we moved out of state too far for them to…read moregroom our dog. After 2+ years I found another groomer but they still aren't as attentive to our requests as Pet-Agree.

Tails Above the Rest - groomer - Updated October 2026

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