Thank you, Danny! This was our very first time getting a fish as a pet. When my husband, our two daughters, and I visited the Petco Indio near WinCo, we honestly had no idea where to begin--tank, fish, supplies... everything was new to us. My husband asked for help at the front desk, and we were lucky enough to meet Danny. We didn't even realize until near the end that he is the General Manager. From the very start, he was incredibly kind, patient, and enthusiastic. He explained every single detail and answered all of our beginner questions without ever making us feel rushed or uncomfortable. When he learned this was our first time buying a fish, he smiled and said, "Let's make it more exciting--I love this." And he truly did. He helped us choose a 10-gallon tank, two fish, and all the decorations, guiding us carefully through every item. I honestly felt bad asking so many questions, but Danny never once made us feel that way. Instead, he made the experience fun, welcoming, and unforgettable. Thank you, Danny, for making our family's first pet day so special. My daughter knows your name by heart now--and that says everything. read more

Petco - Pet Stores Near Me - Indio, California

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I went in about a month ago and asked an employee Jordan about my dog who is having stomach problems about different brand of food for sensitive stomachs. She recommended many brands and specifically one brand and it worked perfectly. My dog hasn't had any problems since then and recently, my cat has been having stomach issues. I went in and asked for Jordan and for some reason she's not there so a manager named Danny M was there I asked him about my problem with my cat, and if he recommended any specialty cat products, he had no clue what he was talking about. He didn't know about the brands of cat food. He was trying to hand me over to another employee grace. She was a little bit better, but Danny had no clue what he was talking about. I don't know how he is a manager and running that store. He has no clue on products or any type of animals probably not going back read more

We are ecstatic! Woody graduated from Advanced Class with Ricki. Background...Woody is a 6-month old Black Lab Pup who is part of the Guide Dogs of the Desert Program. Although there are puppy classes on campus, we missed the timing to be a part of the classes, so we decided to come to Petco to catch up with his littermates. He was such a good student, (yes, he loves Ricki as his Trainer!) and she was able to guide us through classes at a good pace with his new friend "Sable". I am so pleased that we chose Ricki and Petco for classes! read more

Petco - 6-month old Black Labrador (Woody) receiving congratulations from Trainer, Ricki. - Pet Stores Near Me - Indio, California

It would be wonderful if we could bottle "service with a smile" and offer it freely to the embittered young woman at Petco, whose robotic quips and inverted smile could not deter us from the joy of adding a very special bluebird to our family. What should have been a perfect experience, marred only by one person's hostility and homophobia, became a race to exit the door. As we drove home, nonetheless shaken by the unwelcome of this unfit store manager, we agreed it was worth the $600 'torture treatment' in exchange for the joy of bringing Piccolino to his new home. It is also worth noting, this particular store is situated in an area popularized by celebrities, artists, and dignitaries, many of whom from the LGBTQ community, wherein it is still very 'uncool' to discriminate or even be rude to one's guests. read more

Petco - Pet Stores Near Me - Indio, California

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Just finished the Fundamentals training class with Ricki S. What a great experience for both myself and my dog. Her patience and kindness to me and my dog were above and beyond. I Will be going back for the advance classes, and recommend the training program for any new or seasoned dog owner. read more

This Petco has THE BEST dog trainer I've ever met--Ricki! My dog is high-energy and reactive to other dogs, but thanks to Ricki, we can now walk calmly without stress. Ricki really understands how to guide dogs with positivity, set clear boundaries, and reward them the right way. Most of all, she truly loves dogs--and my cautious pup feels it. My dog gets excited as soon as we pull into the parking lot! The training sessions are effective and fun, and the Petco setting--with all its natural distractions--is perfect for helping dogs learn to focus. Bonus: the entire staff is super friendly and supportive! read more

Petco - Dog training - Pet Stores Near Me - Indio, California

Horrible customer service. Brought my dog in for their "happy hour" grooming and the staff was anything but happy. Left me standing for 15 minutes at the counter, were rude, mumbled to where i could not understand them. While they got it done for a good price, the service was substandard at best. Would not recommend. read more

Omg Christopher helped me with all my questions about Hermit crabs and though they do sell them it's hard for them to get but still gave me info and so I did order 4 Purple. Pinchers and I get them on the 8th not at petco but I will be going to petco for all my Hermit crab's needs I'm excited and thank you ..... read more

Why in the HEck would you not have ANY shopping carts? Obviously you don't want to stay open! You can't sell products if you don't have carts. What percentage of 30-40 lbs of dog food do you sell to a toy or fish food? I will never shop on your store again. The girl at the register was extremely rude. We went to Petsmart in LaQuinta! They had carts and welcome us and thanked us for our business! Novel idea! What happened to Customer Service? read more

On 7/1/25 My 15 lb dog, who I have been taking to get groomed at this location for at least 4 years. Andrew who was his very first-time groomer was outstanding, and my pup never had an issue. Andrew sadly left Petco and my pup had been shuffled off to at least 2 other groomers until settling in with Grace. She was very sweet and always accommodating. Yesterday he came home from the groomers and while up on the sofa I noticed his ear. I asked my bf what happened, and he stated he was not told of any issue. You can see from the pictures my dog had injuries to both ears. This is not the first time this has happened, he also got clipper burn marks to his belly that we had to treat with medicated Vaseline for a week before it cleared up (per our vet). I felt this time it was unacceptable and made a phone call right away and spoke with another groomer on the phone because Grace was busy. I was told my dog gets clipper groomed due to his longer fur but literally his hears looked like they were clipped with scissors. I could only assume this though. I was told a manager would be phoning me the following day to discuss the issue. Fast forward to 7/3 and I received a call from a " Jr. Manager" who spoke to me as if I were a child asking to describe the issue and what it looked like. She had told me "She was there and saw no injuries to my dog when he was picked up. I told her I took photos and if she would like to see them and was told that they did not have email at the store or a phone to receive the photos. I was interrupted several times and was told that my dog was no longer able to be groomed at this location and could take them to the La Quinta location because they had several more groomers anyway. I found out that my dog is not welcome there either, as if to say he was the problem. I will be taking my small 15lb dog elsewhere. read more

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Awful, had been taken my dog to get groomed there for year there with no problem but this last time they groomed him he can't see and can't open his eyes properly. Now I'm at the Vet spending 100s of dollars. The dog seems traumatized as well. Never ever going to the place again, Awful. read more

We have taken Archer here to get his nails trimmed for the 4 and 1/2 years we've had him. Always had the best experience. No trouble at all. But today I took him in and he didn't want to go with the guy who came to get him. He struggled out of his leash and the guy said I didn't need to put his harness or leash back on he'd just carry him. Well Archer is probably 60-70 lbs. anyways. He brought him out about 5 min later with a little leash on and said he had too much anxiety and tried to bite!!!!!!!!! Archer has NEVER EVER snapped at or bitten anyone!!!! They couldn't do his nails. Archer does not have anxiety either. so I am deeply concerned as to what went on in there for him to act that way!!! I asked the man at the register if the people in grooming were new and he said "actually they are"! I will never come back here and definitely share my experience on social media! I am not sure if the guy that took him back did his nails ( I would think not ) but someone needs to look into this! As I am reading yelp reviews I see that they use to be great but aren't good recently! My poor dog !! read more

This Petco has such an amazing trainer named Ricki. She has patience galore and really knows how to work with the dogs as well as the parents who in our case needed the most work. Our Ziggy really made an improvement with her help and would highly recommend her as an excellent trainer. Also, Debbie Ziggy's groomer there also does an excellent job.! She always does such a great job making him look extra special. I always try to get her to be his groomer. My favorite! read more

Petco - Pet Stores Near Me - Indio, California

I am typing this review with a broken heart after taking my perfectly healthy dog to Petco in Indio on July 12th, 2025 for a rabies vaccination. Shortly after coming home. she started sneezing, then hacking and eventually gasping for air. I took her to Good Samaritans first, who after a $1000 in lab tests, advised I needed to get her to another vet immediately for further evaluation. Took her to La Quinta Pet Hospital, gave her an IV, started her on Doxycycline antibiotics, then Denamarin in an attempt to heal her liver after discovering low platelets and high enzymes. My dog died in my arms last night 8/01/25 at home and I was unable to realize that she was in a downward spiral. Petco .... there are no words to describe the harm you have done to me and my family. May Chapter 7 be the karma that you face in the near future. I DESPISE YOU! read more

Took my elderly/senior dog there for grooming a couple days ago. My dog has had a limp ever since she wont even walk on her right back leg she has held it up and has looked in pain since i picked her up. I have a vet appointment tomorrow to find out if they dislocated it. read more

My last review didn't include a picture but just wanted to show you what you get when you try buying bugs at Petco. read more

Petco - Mold, dead meal worms, disgusting smell - Pet Stores Near Me - Indio, California

Thank you Ricki! I just finished beginner and advanced training with Ricki and couldn't be happier. She is really good at what she does, and honestly, she made the training so easy and understandable. She explained why and how dogs think, therefore making it easy to understand how to train them. Thank you again Ricki!!!! read more

Johnny the store manager helped us tonight getting some fish. He is so knowledgeable and so professional we ended up standing there talking to him for a while. He's an unbelievable employee with wonderful customer service thank you Johnny we will return to your store you were very kind. read more

Bathroom is locked. I asked the employee at the front for a key. She said a customer lost the key so now they are not allowed to unlock the restrooms! What terrible customer service! I looked around to talk to a manager, but couldn't find one. I'm charging my car and just wanted to use the restroom before spending money on my fur baby. Guess I won't be using Petco any longer. It just seems ridiculous to not unlock the door for a paying customer. read more

Ricki is an amazing trainer! I have a high energy/reactive dog or should I say HAD now she does way better around dogs, people, and distractions overall. She is very patient with fresa when she doesn't want to listen. Over all we had an amazing experience with Ricki and will soon continue on to her advance classes! read more

Ricki is a great trainer! She really taught me the fundamentals for communicating with my puppy. My puppy loves her and was always excited to learn! She was also very knowledgeable about the field of psychology for dogs and how dogs learn. I would recommend her and plan to come back! read more

Petco - Pet Stores Near Me - Indio, California

Most of the staff here really need some pointers on customer service! I came in today for a specific product that the app said was in stock. Girl upfront first tells me that that is a prescription product and I told her it is not and never has been! Nobody asked for the SKU number to help me when I showed them on the app. Total waste of time going to the store today. I called La Quinta to see if they had it in stock and they were out so I promptly called Palm Desert and Bruce was lovely! He physically walked over to check if they had it and said there was only two left and he would set one aside for me with my name. Now that is customer service! Indio Petco needs major help. read more

Ricky was a wonderful trainer for not only me but for both of my puppies. She was so friendly and down to earth since day one and I genuinely enjoy my time with her. She is all about doing things in the best way possible for you and your dog. No roughness was ever used or encouraged and she helped establish an even deeper bond and trust with me and both of my pups I took my 1 yr old adopted rottweiler\German shepherd mix, Soli, in to focus on some leash training and Ricky was a complete blessing to me and my shoulders! I no longer deal constant soreness from dog pulling on the leash. Soli still has some work to do since I started a bit late with her due to me adopting her later into her adult stage but Ricky was a complete godsend and I am definitely going to be taking Soli back in with her for a second session. My second puppy is about to be a 4 month old Shepherd X, Roku. He is the most mellow puppy you will ever meet but Ricky helped me get a handle on him early so that I will not struggle with him once he triples in size! He has been able to learn how to come when called, sit, lay down, stay, walk on the leash beside me, and even roll over! I am so proud of the progress I have been able to make with him thanks to Ricky's help. At one point his puppy partner was jumping all over him and I managed to keep Roku's attention on me and keep him in a stay for the entire time! At only 3 months with 6 weeks of training. I definitely recommend the puppy and adult training sessions. read more

Petco - Pet Stores Near Me - Indio, California

the disrespect I received from the immature grooming staff at this location was disappointing. Just for asking why my appointment was cancel I was to "just go somewhere else" and "it is what it is". That just blows me away, if you don't want the job, make way for someone with a more professional attitude that want to work. Why destroy the clientele and the regulars. Won't step foot in this location or the corporation as well. You would think as a disabled veteran I would receive the basic customer service at minimum, not her at the La Quinta California Petco location. Now I don't trust the company as a whole. At this rate, Petco's days are numbere. At least at this location. read more

Where do I begin... This store changes employees like someone changes their clothes. All have been fairly nice. Except CJ! TOTALLY RUDE! I had bought a 20 dollar light bulb for my chameleon and when i got home the light was defective. The little wick thing inside was busted.. i took it back the same day and CJ WAS LITERALLY GIVING ME THE HARDEST TIME !! i said i just boight this bulb from you a few hours ago... and he almost didnt give me a replacement, i was annoyed but let it pass... Then a separate trip I asked for crickets, he said he can't sell me them because he needs to feed his animals. I was flabbergasted. I'm like this is a pet store.... where CUSTOMERS come to buy good for their pets.. after ARGUING with this jerk AGAIN for 10 mins to give me some crickets, he finally does. And what do u know, he still had enough for his own. Instead of arguing with a loyal customer, he could of just started there. I would rather drive 20 minutes to the nearest PETSMART to get my crickets. A place I can always count on an employee.. avoid this location as much as possible. And avoid CJ, he's completely rude. Hopefully they get rid of him next since that seems to be the trend here. read more

I had a very bad experience in this store I walk in ask for crickets. There's two gentlemen at register (Austin) the manager said hello welcome to petco how can I help you? I said can I have crickets he told the guys next to him move it I'm the manager here while sitting down at register acting like if he was hitting him with a whipping even making the noise "whip"whip" made me feel very uncomfortable feel bad for the employee I don't know his name but he was short. read more

We got our puppy from a no kill shelter that he had been in almost his entire 1st year of life, and he definitely needed training. We reached out to Ricki and chose private lessons because we felt that our puppy really needed that one on one attention/training. Ricki was wonderful, working with us and our puppy, who was a handful. Ricki was extremely patience, gave us wonderful advice, positive reinforcement and the tools we needed to work with. We now have a puppy that obeys commands, so nice, and graduated today. Thank you Ricki for all your help with Rocky!!! Scott & Mary read more

I got my new pup at 6 months old and he had no prior training so we had a lot of work to do. Ricki was so great at teaching him the basics and teaching me how to train him. She is well versed in many different breeds and behaviors which was helpful because he was a rescue and we don't exactly know his breed... She was attentive and accommodating to our needs and even provided great recommendations on teething toys, harnesses, vet services and daycare options. She made training fun! 10/10 recommend. read more

We were about to give up on our new puppy and we're at our whits end when we in desperation reached out to Ricki at petco for some dog training. Ricki helped us learn how to communicate with our puppy and she really trained us on how to be good dog parents. After 6 weeks our lives have completely transformed and we have the best puppy ever. Our small dog is 100% better behaved and is a joy to take out of the house. I would recommend Ricki as a personal dog trainer to anyone who needs help no matter how impossible you think it is. We gained not just a well behaved dog but also a great friend in Ricki. read more

This is a review for the Dog Training service with Ricki. She is a wonderful teacher and a dog whisperer too! She trained our dog Gus and he was so enamored with her! Would recommend! read more

Just left right now and the service was just amazing. They handled my return properly as well as getting my online order. Highly recommend.

Too bad I can't zero stars this place. I never complain but when I do I have to express myself and here it is . I cannot begin to tell you to stay away from this place. The manager is very unprofessional and is a total prick. He has a petco king complex and he thinks he owns petco and can talk and treat customers with disrespect. This manager in question is named Zachary he really sucks at his job. I purchased a betta fish and a plant (so called 30day warranty) It did not survive one week, so I brought it back, instead of him returning my cash $40 he decided to give me store credit and then I was able to get a fish and a plant. All good so far, until the fish and the plant die 4 days after the 2nd purchase. I came back to the petco and this Zachary person, and actually they did a refund but they decided on refunding me $4?? I was like wtf ??? And they took the dead fish and plant from me and told me basically said I lost the $40. He cannot refund me the total amount and that I would have to call customer service. After almost 10 hours with customer service they tell me that it is a In store purchase and the only one that can help me is this Zachary person and he is a total numb skull. I basically got robbed by petco. Do not go there unless u want to lose money and your time and get really frustrated with ignorant people. Do not worry, I will take this up to corporate petco. This guy needs to be removed from his position, he actually told me to come to the store to fight with him over a fish and plant, so he can trespass me. This guy is totally rude. Unprofessional, disrespectful, and to top it he's a thief. He is ok with stealing a customers $$ instead of solving the problem with some store credit and that would fix the issue. Just to show you how unprofessional he is, he is willing to get in a fight with me and risk looking his job for $40 instead of working it out with a customer, that's how you know he's totally wrong. He's reign will soon end!! read more

Website says the grooming department is open until 8PM everyday (excluding Sundays, they close at 6PM). They do not allow appointments for nail clipping, only walk-ins. On 4 different days, over the span of 2 weeks (never on a Sunday) I went to Petco between the hours of 4:30-6:00PM and the grooming department was already closed. Every time the cashier claimed that "the groomer had an emergency and had to leave early", I call BS because it happens so often. Not fair to customers when their website says they are open till 8PM! Guess I'll be switching to Petsmart from now on. read more

Richard (Sales partner) Needs retraining in customer service and in using numbers. I approached you register with three items, the sales partner mention said they totaled 172, I said that must be wrong I had a bag of food that was $56 a bag of treats that was nearly $15 and a bag of bird food that was nearly $20+ tax of course, he double-checked and said 172 again, I challenge his calculations upon which I female cashier came over and told him to double-check the barcodes he did again he said 172, and then ask the manager to come over and check his calculations,they conferred with each other and the manager walked up to a again he's a hundred and seventy-two, I said do you not understand what the prices of the goods are I am purchasing?, For the last time he finally said the correct price I'm sorry sir but it comes to $100.72, this was the first time he said the amount correctly, I chided him and suggestedhe says a dollar amount and the change amount separately in the future every time he then got belligerent with me and said I did!, I corrected him and said no you did not you said it wrong 4 times before you got it right he stormed away from the register and walked into the interior of the store, he's a tool! read more

I'm currently visiting from out of town and really needed service done for my Morkie (Maltese/ Yorkshire Terrier.) I was really taken by Debbie (Petco associate) with her customer service- her kindness and patience was impeccable! For this being my first time getting service for my dog rocky I was really grateful for all the answered questions she gave me and thoroughness. read more

Employee Aaron was such great help, real problem solver! Went the extra mile to solve this chinchilla problem we were having. Will be going back and asking for him on all our pet needs. Once again thanks Aaron. read more

Adopted a puppy in December on 2021. Looking for training for him and we found Ricki. She is very knowledgeable and kind. We loved the first set of classes with her and so did our puppy Bronco. We can't wait to continue his training with her. Highly recommend if you are looking for training that you go to her. read more

This is the closest location to my house, but I have visited the others in the desert and I must say that this store is the best! Denise and Marlenn are the nicest and most helpful employees and they always seem to be the only ones willing to help, which is great because they are very knowledgeable and give the best product recommendations. They do a great job of keeping the checkout lines moving quickly and they always seem so happy to be at work. It's obvious they really care about the pets and the customers, which is a rare quality to have these days! Great job ladies! read more

It's great that they are so close and new. BUT we won't be going there again. Went in because both dogs (pomeranian and toy poodle) needed a cut and grooming. How long do you think it took? 3 hours? nope. 4? nuh-uh. 5? keep going. 6.5 hours I kid you not. Did I mention we had an appointment??? Oh, and I had to have them redo the cut on the pomeranian (my babygirl) because her cut was reminiscent of back in the day when my brother, in elementary school, first tried shaving our dog because my parents told him he had to get rid of the hair or get rid of the dog. hmmm come to think of it, her haircut at petco also reminded me of the first time my brother mowed the lawn. He didn't realize that he should cut in rows, and there were zigzags and dips all through the lawn. Yes, her haircut was that bad, and it was so hard to send her back after she had been there all day.....just so they could KIND OF fix it. After the redo her hair still looked bad. Actually, both dogs looked bad. Their cuts weren't even and had wicked ridges. So we call back and find out that the groomers are contracted out -- not PetCo employees, hence the two stars instead of 1. The manager tells my dad to call back on monday to go to another petco since my dad refused to bring our traumatized dogs back to that location. Did he try to get our phone number to follow up with us? no. He wanted us to call back. That's some customer service. read more

Adopted a cat here and less than three months after owning him he began dropping weight took him to the vet where he was diagnosed with leukemia and had to be put down. My three year old son was devestated... Obviously they see a lot of pets a day and I get that but come on in commented on the poor quality of the cats fur and was told he was lazy. In reality he was very sick. read more