I am still in total shock! First let me say that I used to use the Petco Blue Diamond location in Las Vegas. Over the last two weeks I left 4 messages asking them to please call me back to get one of my pets groomed. This store does not call back, even though the manager of the department says they are supposed to return all calls. Well I was finally at the store today to get my 5lb. toy poodle groomed. Now I am handicapped so I sat my dog down on counter for only a few seconds. Well the groomer immediately tried to shove their collar over my hands and my dogs head, then he suddenly ripped my dog out of my hands telling my its against the NEW policy to set pets on counter. My mistake I did not see the new sticker. However after ripping my dog out of my hands he continued to yell at me while holding my dog in the air in one hand. I immediately asked for my dog back, I told him I'm not putting up with how he was abusing my dog nor his total attitude towards me. Then he tells me "Well, its your own damn fault!" There were two other customers waiting in line behind me. One woman asked him why hes being a total jerk. "That's it, I'm not grooming your dog either for calling me a jerk!" So two of us walked out because of him having a bad morning and screaming at people, abusing our dogs. I called the store from the parking lot and got a female store manager. I explained everything to her and even went as far as making sure she knows I am a letter writer and will be writing to the corporate office "customerrelations@petco.com because she barely spoke. She hinted she would have a talk with the groomer and she was very sorry I walked out before talking to her. I won't hold my breath thinking she will actually follow up on the complaint. So I am writing here and also sending to corporate offices. read more

One of the worst retail experiences I've had in a long time. I went to the Petco in Henderson and the front of the store was completely disorganized. A line of customers was forming while the manager on duty sat at the front counter texting on her phone. She didn't greet anyone, didn't acknowledge the line, and didn't make any effort to help people who were clearly waiting. For reference, the manager was a blonde overweight woman in her mid 50's working the front counter during my visit. I asked for her name so I could follow up with corporate about the experience and she refused to give it, which tells you a lot about the accountability at this location. Customers were standing there waiting while she stayed focused on her phone like the store was closed or something. No urgency, no customer service, nothing. A manager sets the tone for the entire store, and if this is the example being set, it explains why the experience felt so chaotic and unprofessional. Petco corporate seriously needs to look at what's happening at the Henderson location. Customers should not be ignored while staff sit at the front texting. read more

This is a really nice, clean, friendly, and well-stocked Petco! I have the app and rewards account, so ordering online is easy. I pick what I need (they even have reminders of what I might want to order again), then add to the cart and if I pickup in store, there is usually a discount with a $50 minimum purchase. Plus, I often have a $5 reward available too and save money. I love they have the dog treats, pill pockets, hummingbird juice, bird seed, and cat litter I need. So easy to order and grab it within about an hour. Good cat and toys too!! read more

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My pup was nicked on her body and in between her toes. I had to go to vet to get meds for her swollen paw! She had 1 week of meds and cone, never again Also, I'd asked manager about rewards (since I have 2 groomed) 1 had always been free at this point. Manager was extremely rude. read more

Petco - Pet Groomers Near Me - Henderson, Nevada

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For the love of a beloved pet ! Is there anything better than being loved by your pet! They wag their tail and wait for you to return from life to them . That clock strikes it time for puppy and life to begin. All that our pets provide for us . And it's "just because." Let's explore how this works . Don't come home without fun treats and snacks for us too . Look no further than Petco . They have our favorite foods and treats. All that matters to our furry friends and family . Do you need that special collar or leash to make walks even better . Let's go shopping then. Here at Petco, let's not forget about our feline friends too . They offer all sorts of item to make the cat happy. Does the cat need a special gift of food or some cat nip ? Let the shopping begin . They offer cat litter that's more on the natural spectrum than that of other brands at great prices . Are you one that walks on the dark side ? Do you like creepy slithering things that perhaps crawl over your hand ? They need love too ? You can get your weird on if that's your style. Every thing needs love . We are all different. So if you're in the store and need assistance, please ask. The staff here actually take questions! Wow it's amazing ! You can bring your furry friend to help select that special items too . If needs your reptile is welcome too . Whatever makes you happy ? But remember we all need to get along so make sure they play nice . Let's continue to find balance with love and kindness in all we do . Let's pet our furry and non furry companions and all get along ! read more

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Petco redeemed themselves. They fixed their system and I no longer have duplicate accounts and issues with electronic receipts. I'm a Vital Care Premier member now and the overall savings are worth the upfront cost! read more

Always friendly staff whenever I stop in to shop. The merchandise in the aisles are stocked up, inside is clean and we like the Petco rewards incentives. We also like the Petco Grooming inside this location. Hard working friendly staff making sure that each Fur-Baby is well groomed. Our go to stylist, Shai-Anne is so sweet, she's awesome and always takes good care with our Fur-Babies Libby and Oscar. read more

I brought my dog here for a bath and Blake did a great job. She is a very nervous girl and when I returned to get her I saw her on the grooming table as he pet her and was talking to her and she seemed more relaxed than I'd ever seen her after getting anything done. Very happy. read more

Petco - Pet Groomers Near Me - Henderson, Nevada

I LOVE this Petco and prefer it over others! The staff is awesome! Always super helpful, friendly and informative. The selection is always plentiful and the store is well stocked. Biggest props go to the in-store training. We booked puppy training at this location and adore our trainer. Rhysa! She has worked wonders for our puppy. She reads all her clients and knows exactly what to do and how to do it - so that all her students catch on and learn! Love this girl and could not recommend puppy training at this Petco more!!! read more

l Love this location its my to go to Petco! The staff is always super helpful and friendly. Including Angel who is always helping me check out he is always so nice and helpful! The manager here is super kind as well and always making sure i have a good shopping experience! They have a nice selection of cat food and always have stock. I highly recommend! I also have vital care which i recommend i pay $20 a month but i get $15 in store credit along with 10% off my cats foot and sand which is super helpful especially during these hard times! Thank you for being awesome! read more

Petco - Weruva cat food( the best along side tiki cat) non gmo ;-) - Pet Groomers Near Me - Henderson, Nevada

I usually take my dog to another place for grooming, but I was never satisfied with the results. My pup doesn't like having her nails trimmed, so they would always leave her nails too long, and she never really smelled like she had a proper bath. I decided to try a different option, and I loved it! My dog smelled amazing, they were able to trim her nails, and I was very happy with the care they gave her. They were patient and treated her so well. I'll definitely be coming back! read more

Manager, Michele was very helpful in answering our questions & getting us results with our vital care premier, perks/rewards account. Thank you! read more

Just left Petco's grooming area. My sister had her fur baby Chief's nails clipped and buffed. Kyree( not sure of the spelling) but she was absolutely FANTASTIC!!! She was so gracious and very kind when taking care of Chief. Even her voice was so calming that he barked less. And thank you for the trainer recommendation packet. She provided EXCELLENT 5 star service. read more

This what the groomers did to my dog and they never even mentioned it. Her collar went over it and so I didn't notice until later when we got home!! STAY AWAY FROM THIS PLACE! read more

Petco - STAY AWAY FROM GROOMERS - Pet Groomers Near Me - Henderson, Nevada

UPDATE 4/6/22: Wanted to chime in and provide an update, since I haven't stopped by this Petco in what seems like forever ago. I get my cat food at the grocery store now but I forgot to pick some up during this week's grocery trip. Good thing I still had half a bag before I stopped by here! My cats (twins) are now full grown adults - in fact they will be turning 5 this week. They now prefer dry kibble over wet food, which they used to like when they were kittens. I try to give them wet food from time to time but they just don't like it these days. I found what I wanted and the cashier that ringed me up was friendly, but this Petco, while a great store, is not in the best parking lot. Getting in is easy, the hard part is getting out. If you try to exit onto Horizon Ridge, especially during rush hour, it will take forever to leave the parking lot. I feel bad for not swinging by here more often, as I have a Petco Pals rewards account. I'll try to come back again when I can. read more

Absolute worse petco! Terrible customer service. Does not price match. Do not waste your time at this location.

I like this Petco location a lot! Very helpful and informed staff, also it is easy to get in and out of if you are getting a pickup order - park on the side by the steps! read more

In edition to the poor quality care of the grooming dept., the manager - THOMAS PHAM is rude! We just put our dog down this week. My son wanted a snake. Keep in mind, we never had one, so I was asking questions. Such as - how do you make the snake comfortable with you - as I did not want him biting my 5 year old. I asked if it was after he ate (thinking he had a fully belly and was content). Thomas giggled and said "Who is handling the snake....I am concerned now." HOW INSULTING!!! As if I was asking a stupid question. We ended up getting the snake, because he said this AFTER we were done paying, but we will not be back. I placed a call with the district manager - THOMAS NEEDS TO BE FIRED! Absolutely poor representation of this store (store# 1195). read more

Kyle is very helpful every time I come to this location. He's always so kind and quick to answer all and any questions with a lot of patience. Thanks Kyle! read more

Petco - Princeton - Pet Groomers Near Me - Henderson, Nevada

Screw you Petco! Just purchased $80 worth of cat food & supplies. Lots of small items on the counter. Oh by the way that's 10 cents more if you want a bag! Up yours and I'll just pick up my cat supplies at Target. I left California for a reason & it wasn't the weather! ; ) read more

Today, 3/30/23 I came into this Petco to get dog toys. I stopped by the reptile section to find that one of two corn snakes dead, being eaten by a mealworm from the bearded dragon next doors enclosure. I was extremely saddened to see this. The employee was misting the enclosure like nothing was wrong. This is disgusting and should be illegal. read more

I was a little nervous scheduling with another groomer for my fur girls but we are traveling & they were in dire need of grooming! We are already in the PetCo system, but little doggies are fussy!! Appointments were easy to find even during the holidays. You can schedule in line using the PetCo app or one of the groomers can schedule you. This PetCo facility was really clean & I loved the private separated room for the check in & check out!! This is a fantastic idea!! The groomers were wonderful! They listened to what I wanted for my fur babies & the did not disappoint! Just schedule their 8 week appointment now! read more

I am above thrilled with my experience with Rebecca. We went to petco the last minute and fish hunting for my betta tank. Bought 4 of algae eater catfish. Upon check out, something went wrong with our pals reward. For some weird reason, our phone number doest work! So she looked us up by name and our name wont show. We've been with petco for quite sometime now and as a customer she did what she could to satisfy our shopping experience. She told us not to worry and would give us the discount we deserved! We got the sale price! Hooray! We came all the way from Las vegas west side area and coming all the way here is worth it! Shout out to Rebeca! read more

Petco - Otocinclus Cat Fish Algae Eater - Pet Groomers Near Me - Henderson, Nevada

I've been taking my dog to be groomed by Petco for two years and I've always had a great experience until today. Tyler was extremely choppy with his grooming style including leaving my dog bald in spots and chopping off a quarter of her ear on just one side. The store manager Hunter was great in getting my complaint addressed but when Tyler came out to talk to me, he seemed to blame it on miscommunication even though there were several errors to the cut well beyond just the length (or lack thereof). I appreciate management refunding next, but next time I will either go to a different location or request another groomer. read more

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This Petco location has friendly staff and is a consistently clean store with just about everything you need to entertain, feed and care for your pets. They feature a variety of species for sale - Guinea pigs, iguanas, ferrets, bearded dragons, geckos, chameleons, parakeets, and fish. read more

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I referred my friends who are visiting Las Vegas to this Petco on green valley for their dog. How embarrassing, they did not do a good job and my friends were very unhappy! The groomer said the dog had hair that changed direction. My friends have had the dog for over a year and it had not one haircut that looked even similar to this. I called and complained and asked to speak to the manager and asked him if he would like me to send a picture and he said no. That seems odd. The groomer Called me the next day and explained about the dogs hair and I said don't you think this is odd that this has never happened before? She still said, It was not her fault and she was nice but I really don't think this is correct. Anyway, very disappointing and I took my dog there all the time last year but I had a specific girl and she seemed very good. The girl I wanted was not working that week. read more

Petco - A picture of the haircut - Pet Groomers Near Me - Henderson, Nevada

On 9/29/22 I took my dog to get groomed at Petco in Henderson, NV. There was an "accident" and she was "cut" and transported to a Petco location with a veterinary. When I was called all the lady was able to tell me was that she was not a veterinarian and that they would be calling me to let me know her condition or that I could call them. My husband drove to the location and someone told him she was ok and it was just a nick. After he left they called me so I could give them permission to do surgery. The wound was on her arm and her skin was apparently hanging off. I didn't get an apology over the phone or when I went to pick her up. They just handed her to me like "you're welcome, here's your dog." Her arm looks a mess from the procedure and her entire chest and neck is swollen, red, and very bruised! She is 14 years old and we have never experienced anything like this before. She is a calm old dog, and she is going through this sad recovery from this traumatic experience. I took her to our own vet for a checkup, and she was scared of everyone. She did not want to leave me when I had to hand her over to the vet, and turned away when people tried to pet her. I am told that she may have to be given some sedation for future grooming sessions to calm her down and not cause her stress. I am so upset and heartbroken about this whole situation. read more

Petco - Pet Groomers Near Me - Henderson, Nevada

I made an appmnt for a dog grooming a week ago at Petco Green Valley . After her service yesterday I'm not sure what's up with this lady Melissa. Looks like she was having a bad day. I'm not going to elaborate but Anyway I still gave her a good tip for the service but will not return to her anymore. Thanks read more

The staff at this location are always so friendly and extremely knowledgeable. They are always educating me on how to better groom my fur baby. I love to take my dog to the grooming services here because so far they are the one ones who have been patient and kind with my fur baby. The people here are always so gentle. Please be sure to tip them! read more

The manager, Thomas, is rude, unpleasant and unprofessional. It's sad that this particular store has someone like him representing their business. read more

DO NOT book here for grooming. Amanda was the one who cut my dog's hair, we left, we gave her time and after an hour or so we came by to just check and we were surprised. We experienced how Amanda grabbed his head and shake it really hard just because he was moving. HE IS A DOG. You cannot expect him or any other dog to stay still when you are grooming or doing something that may be uncomfortable to them. If you do not have the patience to work with dogs THEN DONT. We pay for the experience, we leave our dog thinking he is not going to get mistreated. Very unsatisfactory experience. I will never come back here. I won't even wanna know what else she might have done to my baby just because he was moving or wasn't letting himself get anything done. read more

Petco at Green Valley Parkway you failed miserably today. Being a loyal customer for many years, you found a way to miss an opportunity to correct a mistake you made today. So here is the background to my frustration and disappointment today. Ordered a 30lb bag of Royal Canine dog food for medium dogs. Received the notification that the order was ready for pick up. Well it was close to closing time so I decided I would stop by after work and pick up the order. Fast forward to today. I just got off work and headed to this location to pick up my ONLINE order. I got to the store and was greeted by a female cashier who attempted to take care of my order. After she looked at the online order bins, she found nothing and proceeded to the back of the store to look for the order. After about 3 minutes or so, she came back and said that another associate would be bringing it out. I waited and waited and waited. 13 minutes have elapsed so I proceeded to walk to the aisle where my dog food would be located. I saw all the stock was low but hey I'm good because I ordered my dog food ONLINE. I headed back to the cashier area and waited another 7 minutes. Finally, a male associate, who I k ow later to be the store manager looks through the online order bin and realized my order was not there. He proceeded to tell me that he saw the bag on the cart earlier and mentioned that my ordered must have mistakenly went to another customer. My question is how is that possible when the name of the buyer goes on the product?!? Is there not a Quality Assurance control person for this? Are they not trained to do such? The male manager proceeded to make a few calls around the valley to find the product I order. This whole time while he was doing that, I assumed he would that and after another 4-6 minutes he came out and told me that there was another Petco on Marks Rd that had one bag left. I asked he could find another store more specifically the Eastern/Serene store. The associate told me he sees 8 on their inventory so I said yes please I would like one bag. After 5 minutes on the phone with aforementioned store, he said the only available is the one on Marks Dr. I mentioned with all the trouble I have gone through could they have the order transferred here or delivered to me at my residence. Associate no they cannot do that and that store to store transfers were not allowed. No I was getting a bit perturbed so to control my anger I just left with nothing but a sorry sir we apologize for what happened. Now thats great but how but we get all paid up and step up your game as a failed business with my order getting screwed up. No all I got was excuses. This was your time to make it up to me, but that never happened. After about 9 minutes of leaving Petco very very disappointed, I called said store and guess who answers the phone? Yup the store manager, the one who had no clue how to handle a disgruntled customer. What he should have done was compensated me for my lost time. Time I will never get back. Something like "Mr P we have a few vouchers for xx% off on your next purchase and oh your next dog food will be free. Now that would have been the best scenario. I asked for the manager and I got the male cashier as he identified himself and asked for compensation. He proceeded to tell me could and again apologized. I beg and pleaded for something, but nothing. I asked for his supervisor and was told his general manager was not in and her name is Nicholette. He took my name and said he would call me back. Well up until now I haven't heard from her. When I got home I searched for the corporate office and called. Now this is what I know of Petco. Total customer commitment. They asked for my order number and gave it to them right way. The agent at the help desk help me through and offered a free bag of dog food on my next purchase plus a variety of vouchers to use. Now corporate did it right. The Green Valley Store needs some customer service training especially to keep their loyal customers. Store manager next time make an executive decision and take care of your customer. General Manager you should have called me. I left my name and number. No call meant you allowed me to go to the next level up to take care of this simple fix to your mistake. Consumers, think twice before coming here. You may not be helped to the fullest. read more

Most of the employees at this store are very helpful and knowledgeable. However the manager can be rude and condescending. Shop elsewhere for your pet needs read more

I like this location more than two others that I shop at in town. The location is convenient since it's next to Target. I have my cat food on automatically delivery, but every once in awhile I mess up on my ordering and have to grab some emergency wet food. Did I mention I have a cat? He will kill us if he doesn't have his wet food promptly at 4:30 a.m., earlier if he so fancies and wakes us up. This location has always been clean, organized, and well stocked. I've always found what I needed as far as wet food, hard food, treats, and toys. Pricing is reasonable and I like that they have a rewards program to earn back some of the small fortune we spend on our best feline friend. Cat litter is the only thing I pass on here since it's much cheaper next door at Target. Service has always been good. The cashiers are friendly and are usually available if you have a question. read more

I hate to give this Petco a low rating because it's my neighborhood Petco. But this location is so outdated inside and almost always has low inventory. But the most disappointing thing is the customer service. I wanted to use store credit and I was taken aback by the lack of ability to search for it in my account and the cashier just had a look of "not my problem". I've been here a few times and they always seem annoyed if it's not just a simple transaction. I don't know why this location's employees think they're better than everyone like hello this is a Petco ring my cat food up and go read more

This Petco location has been my family's go to for years now! The staff is super friendly and has positive energy every time I walk in! When my rabbit passed away, they were able to give us a refund for her bedding and food. I actually sneakily purchased a created gecko that was on sale and Breanna (one of the staff members) was super useful and gave me recommendations for housing for it when I'm out of town. She also gave me her reptile tank for my crested gecko! I have a lot of exotic pets and most of the things I need from them I can get here (like night crawlers for my Axolotl). I one time got a dead batch and they let me exchange it for a new one no problem! read more

I have had nothing but bad experiences over there, I complained to the manager about an incident that I would not mention on here, they didn't do anything about it. So I called their corporate office and got nowhere. Very Rude people working there some of them at least. read more

This is regarding the grooming department. I had Tyler H. He kept talking about how this was his last dog of the day. I explicitly and repeatedly asked that he not shave my dog down and that he just frame the face, not shave it. He gave a hair cut where I can see my dogs skin and shaved his face entirely. He was done with full service wash, blow dry, gland expression, and cut in 30 minutes flat. It was clear that he was ready to leave for the day. If that wasn't bad enough, he handled my dog like a rag doll despite my dog being very docile and non combative. I'm so dissatisfied. Obviously I will not be back, but for other folks, go elsewhere! I've included a pre-groom and post-groom photo for reference. If you're wondering, this all cost a bit over $45. read more

Petco - Pre groom. - Pet Groomers Near Me - Henderson, Nevada

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Very pleased with the quality and thoroughness of our dogs groom! I brought my very nervous pup Ouija here and after his groom, he confidently strolled out. His fur feels so soft and our groomer Jenna did an amazing job with his trim! We will definitely be back. I was very nervous using a "corporate" grooming service, but I was very impressed. Prices were awesome too. Definitely worth trying! read more

I recently had my dog groomed by Tyler. I wanted to thank him for such a great job. I will make sure to recommend him to my friends.