Beth is a bitch. Worst customer service. I only come here when I absolutely need to. Cashier girl was cool. But 'big Beth' on the floor was a big pain to deal with. read more

We bought the kids a fish tank last weekend and were advised to let the tank sit and filter out for a few days before introducing the fish. My husband took the kids on Thursday and they would not sell him fish because the filter hadn't run long enough. So I went on Saturday with the kids and tried to buy them fish again but nope they still would not sell us fish and referred us to PetSmart down the road. I called my husband and told him of the situation and he said "I think they're discriminating," but after reading the comments it looks like either there is some type of discrimination going on or they just don't want to sell fish. Either way we made our way to PetSmart. Even though Petco is next door I won't even think about stopping there. read more

I find it hard to understand how this store stays in business. Twice I have visited with intention to buy fish and was denied due to a employee that lacks knowledge. I wanted to buy 7 mollies in total. I have a 55 gallon tank with only a few guppies and an algae eater which is more than big enough and the employee claimed I'm not allowed to because my tank is not big enough. These are normal mollies that get to 4 inches max. This means seven would require 28 gallons of water space (inch per gallon). Very frustrating as I drove 30 min out of my way read more

there was barely any workers there and jennifer had bad customer service and was very rude!

Lynette (Groomer) always does an amazing job on my baby boy, Winston. She listens and gives him a cut I'm always happy with and my dog is always super excited to see her. From his 1st cut at 10 pounds to currently at 80+ pounds- always a great job! read more

Petco - Before-- my Giant Schnauzer - Pet Training Near Me - Fontana, California

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Hard to believe they actually de shed him! $40 dollars for the shed release . Had to pay $12 dollars extra because they couldn't even get him in a crate. My dog is create trained and has no issues going in his crate. Plus $41 for a bath. $93 out the door. And they said they wouldn't take him again. read more

Petco - Pet Training Near Me - Fontana, California

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The worst in customer satisfaction came because I wanted to buy a bigger tank for my turtle they had a sale literally expired two days ago manager who was a male would not honor the coupon price. I called another location petco and they are honoring the same price. If You hate your job that much I suggest you find another job. I will never shop here again. Also to mention the staff all looked like they hated serving there customers... well I'm off to the other petco to get my 20 gallon 1 per gallon offer. Customer service is what keeps the business alive hopefully they don't learn this the hard way.... read more

Alex was very nice & helped my boyfriend and I pick a very adorable hamster ! she was great !!

I keep having problems with any live worms I get from this location. I ordered mealworms for a pick up and drove all the way home just to realize there was nothing inside the cup, not even sawdust, and I wasn't able to go back to get a refund or switch it out because I was going out of town the next day, so that not only sucked but I had to search for someone who was comfortable feeding my pets to go pick up a new one for me while in another country; and then we have today. Today I went to go get my pick up order and not only were the super worms I ordered all dead but the "Large" meal worms I ordered where all small babies, and you guessed it, didn't realize till I was home about to feed my animals. So now I have to drive back, and waste more of my money on gas, just to get my correct products. I don't usually make reviews but this has been so upsetting each time, this location really needs to step it up and make sure they are giving their pick up order customers the correct products and even more so make sure their live feed is actually ALIVE. read more

This place is so poor in customer service. Instead of telling me what I need when I come for my dog grooming they keep canceling my appointment. Each time I show up something different is needed. I think they keep over booking. Not to mention the fact that I had to stand in a long line each time. read more

I signed my puppy for training classes and they were rescheduled and sent a message supposedly using an old number I did not list when I enrolled my pet. I showed up and was asked by Lindsay, a supposed trainer, why I was there. When I told her why she stated that it was only a puppy graduation day and she had no classes that day. She was extremely rude and very unprofessional. I told her about the scheduled classes and looked at my phone and chuckled to myself, thinking that this was really insane that I specifically signed up and looked forward to this class and this start date. Then she said under her breath, I don't see what's so funny. After I said excuse me thinking I must be hearing incorrectly, she then said to me that this puppy class was pushed to next Friday at the same time and that today was puppy graduation. I looked at her face and asked her why she was so angry, to which she replied that she did not appreciate being scoffed at. Because of her attitude and demeanor, it was clearly evident that this would not be a positive experience or partnership for me or my puppy to be in. I asked her if she could please let me know how to get a refund for the classes. Again, she chastised me and asked why I would request a refund if the class was only a week away. It's just a week! I again asked her why she was so angry and she said you get a refund at the front counter, I can call my manager for you, you need to get out of the puppy training area and it's too bad bc I love training doodles. I said, my puppy is not a doodle. Which angered her more. I will NEVER give this company a dime of my money. I would think someone in this role would be kind and compassionate. DO NOT COME HERE. I will be scheduling with PetSmart. My friend's MIL had a bad experience too. read more

Staff is dumber than shit. They don't know their day to day operations (reflection of managers) and are rude to customers. Went in to buy crickets, Employee 1... you have to pay for them at the front. Employee 2... rings me up and says to stand at the front & someone will be out with crickets. Employee 3... why are you standing here loitering? I'm waiting on 50 large crickets, I was told to stand here & wait. Employee 3... did you pay for them? Of course and pull out my receipt. Employee 3, well we're out of them so I don't know what you're going to do. Now she was walking in from outside, not knowing anything. Employee 4... here's your crickets sir. Employee 3 jumps & intervenes and says not to give them to me, I'm rude. i looked at her and said, look "Karen" I don't know what hair is up your ass but the second you walked in, you've been on my case. Do we know each other? No, I wasn't talking to you. Karen's name tag said Allison. Go to PetSmart, they're not dumb and crickets are less expensive. ATTN: Petco, do not reply to me with a generic customer service message. Fix your staff and your reviews will reflect it. read more

Got a cute leash for my husky puppy and a kong toy as well as some other things. We were looking for a portable dog cage but couldn't find it in store so the employees helped us out letting us know the specific one we were looking for is available soon. Will go back for dog tag soon. read more

Brenda in grooming is great,very pleasant, does a fine job on Ethal .I ask for her everytime

Allie is sooo pretty and much cooler..she was well taken care of and so happy. Looking forward to having her shaved every summer..thank you Petco.. read more

Petco - Pet Training Near Me - Fontana, California

I love Petco in Fontana CA. The employees are very nice and helpful anytime I need help. For dog training, Torrie is the best trainer and is very good with all the dogs. If your dog has a problem, just ask Torrie and she can help you resolve it. I rescued all 4 of our dogs at this Petco store in Fontana CA. It has been a wonderful and rewarding experience. read more

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Nasty attitude of a female employee when asked why their store hours aren't updated online as I pulled up at 6 and the store now closes at 6 not 7. So why aren't the hours update anywhere online? Not even on their Petco website. And then to be treated dismissively and given a nasty attitude by a female employee at the door? Ridiculous. read more

Great customer service, they are very helpful. definitely will recommend them. Petco is on Sierra Lakes Parkway

I don't pretend the world is a perfect place. As an adult, I understand that sometimes you will be treated unfairly. But to be discriminated publicly at a national chain pet store such as Petco was truly shocking. Not only did the Petco staff Jennifer blatantly changed company policy to single out my family and I but the threats of physical violence towards us when we simply inquired why we were treated differently was just truly appalling. To be clear, I'm not saying all Petcos are bad. In fact most of my past interactions with different Petco stores were pleasant and professional. It's just this particular store/staff that I cannot recommend. read more

Do not care for animals properly! Bearded dragon nearly dying and when mentioned to them they say they'll check on them and just walk away. These living creatures are suffering. read more

Brenda is the absolute best. My boy is about to be 13 yrs old with hip problems and Brenda is so gentle and patient with him. Completely feel safe with her taking care of him. Thank you again for always taking good care of him. read more

Petco - This is my boy klippe, happy and relaxed after getting groomed by Brenda. - Pet Training Near Me - Fontana, California

Went here 2 days ago Workers don't ask if you need help which isn't good in a store I asked 2 employees about these fish products they had no knowledge Of what I was talking about but they work in a pet store to help people That's like going to a Mechanic and they don't know about cars read more

**BEWARE OF THE SELF SERVE DOG TREATS** A few weeks ago I visited this location to purchase dog food and a pound of the treats from the self serve treat bar. Just this past Sunday my dog became extremely sick, which landed us at the emergency vet. At this time I had no idea what made her so sick since she hadn't had anything new in her diet and is never far enough away from us to have gotten into anything. Yesterday (07/09/19), I went back to this store to get more dog food and treats. When I got back home and went to refill my jar of dog treats, I found this maggots and thousands of eggs on her treats!! Now I knew why she had become so sick. I called Petco immediately and spoke with the manager, Trina, about what I just discovered and her response to me was, "Ok i'll throw away all the treats right now but did you need a refund or..?" She was completely unapologetic and I informed her of my dog becoming ill and that this was unacceptable. She then replied, "Well we throw the old ones away when we get our new shipments but there's always flies landing on them so that's probably why there was maggots." Are you kidding me?! We will never be back to this store and are appalled at her customer service skills and how she handled this situation. Hopefully our letter to corporate will do something about this occurrence. read more

I am getting a new puppy! So I went to the store to to buy first puppy dog food bag... but God forgive me should I ask them to help find a specific brand for me. They all seem disturb... perturb and annoyed. If that makes any sense... Montclair store got me though. read more

The worst customer service throughout the store. Can never find anyone to help and if you do it's not their area. They call someone and again you are left waiting. The aquatics area has the most unhelpful team of all. Never ever any one to help in that area and if you do get assistance you are treated to a horrible attitude for interrupting their day. Done with them it never gets better here. I will go to the other locations, Petco is great everywhere else. Just this location is horrible. read more

We took our dog in for a basic wash and trimming. We received a call stating that our dogs face was swollen and if we wanted to pick him up. When we picked him up we were asked "since he's not in pain, would you like us to finish?". His eyes were swollen and so was his mouth. We took him to the vet. The vet said he had an allergic reaction. He was burping a fowl smelling odor as well. We figured we'd bring him to Petco because of their reputation but it turns out we should've just taken him to a small local spot. We won't be back to Petco. read more

I was discriminated against at this store because J.am black the store general manager Jennifer and a employee Lorraine teamed against me on the store and humiliated me and embarrassed me in front on other customers. I was told from Jennifer she wasn't going to.sell me a hamster because I wasn't purchasing a cage which I already have one at home and I've bought 6 hamsters from that store multiple times a n d never once was I told I had to buy a cage. I know I was discriminated against because of my race. read more

This review is posted for customer service as well as store cleanliness: I walked in to buy food for my pets, I politely asked a associate where the restroom was located. She was mumbling to herself and mumbled the word "sorry", she was obviously upset unloading things alone with no one helping her. Thinking she didn't hear me, I asked her again politely, she DID HEAR ME, but chose to ignore me and walk away. I found the restroom on my own. IT IS LITERALLY THE DIRTIEST BATHROOM I HAVE EVER BEEN IN. There is no cleaning list for regular upkeep; one of the toilets literally had a sh*t stain on the seat. The sink was grimes and covered in dirt and dust. It would have been cleaner to use a bush outside with the dogs. I am no longer comfortable visiting this location, even if it is the closest pet store to me. I have been coming here since they opened, but I'll gladly make the trip to either Fontana Petsmart for supplies or Elliot's per store in San Bernardino who have phenomenal customer service. read more

I have a crazy little Pomeranian and when it comes to grooming him, I only take him to Jennifer. She does an AMAZING job with him! He is full of energy, so I know he is difficult to work with, however he always comes home happy so I know he is well taken care of. I would refer all of my friends and family to Jennifer :) thank you!! read more

Petco - Pet Training Near Me - Fontana, California

Had a mixup with an appointment at another pet salon that shall remain nameless and they refused to at least do a nail trim. Stopped by Petco and they were so kind to do the nail trim without an appointment. They treated our little girl with sweet kindness. Greatly appreciated these ladies! read more

Took my cocker spaniel puppy "Teddy" to Petco on Sierra Lakes pkwy in Fontana today for his first grooming. They did a great job on him just as they have for all our dogs. Thanks guys! Karen Dazalla read more

Petco - My cocker spaniel puppy "Teddy" after his 1st grooming. - Pet Training Near Me - Fontana, California

So I was informed by the Groomers at Petco, that they will no longer service Senior Dogs, due to the high risk they may cause, while they are being bathed. I have been bringing my Senior dog to petco since I got him from the shelter 9 years ago. He is a Dachshund/ Chiwawa mix so being 14 for him is not really a Senior dog, but that's of course my opinion. In that time I have never had a problem with him while taking him to Petco. To be fair he does get Seizure since I adopted him, but they only happen like once or twice a month. And in all that time he's never had one while they groomed him at Petco. However they did offer to groom my other dog who was only a year old. So they want my money, they just don't want to touch my dog cause he's old. I said no thank you, I'll find another store to do business with, and another groomer. As far as the store it self I have never had a problem, its just with the Groomers. read more

Grooming Salon: The two star rating is based on an experience i had with the grooming salon without my pet even being there. Based on the service not the price, I would never bring my family member there for a grooming. My son who is only seven said, " that lady is not very nice." Just asking a couple of questions irritated her and she encouraged me to go somewhere else. My dogs are family members and deserve the respect of knowing they will be in capable and compassionate hands while having stressful services performed. Baths, haircuts, and nail services are stressful for dogs if your not familiar. Retail: I would give this location a four star rating only because they don't stock the quantities i need of specific brands of food. The staff is usually pretty helpful and genuinely nice when asked questions. The retail managers are exceptional when something is brought to their attention.....like a really unhappy lady in charge of grooming pets. Don't assume that everyone who is in the dog grooming business is happy with their job. Maybe she was all bark and no bite but I'll pass and stay with what I know. read more

I will not shop in this place again! Half the time you can't find someone to help you! Also when things are stocked in the incorrect spot the WILL NOT honor that price what a joke!! They had a tank on display with a castle in it then when I went to buy it they tell me it wasn't included I asked for the Mgr welp same thing nope sorry some customer probably put it in there what a joke!! I have worked in customer service for over 20 years and would never treat people the way they do! I will be spending my money at Petsmart from now on!!! The sad part of that the cashier knew the item was in the wrong spot even knew where I got it. It's just sad! But this place won't get another dime from me. read more

GROOMING- this review is for Pamela in the grooming department. I had gone a few times and the other groomers were a unsuccessful in grooming my fur baby. Pamela was really my last hope. She is absolutely AMAZING!!! Charlie was still a little scared but she was more calm and let herself be groomed. Will return to Pamela, because my baby obviously liked her so much. If you have a difficult pet, try booking with Pamela. read more

Itzel is amazing. She definitely went above and beyond. I come here every few months or so to pick up dog food and this is the first time that a cashier mentions some coupons available in the newspaper ad. I didn't have it so she added them herself from a stack behind her, plus she said that there was a coupon that allowed me to get a free bag of dog treats with my purchase and she ran to grab them. The other girl with the crazy hairstyle and glasses is always great too. Tori, our trainer is awesome too. read more

I brought my 2 year old German Shepherd for her first grooming. I was greeted extremely well! I had a few questions and concerns and they answered everything I asked and assured me my dog was in good hands. Katy was my dogs groomer. Let me tell you that she was simply AMAZING!!!! My dog immediately bonded with her and it made me realize my Sky was in great care. Katy called me midway through the groom to give me an update which was awesome! She called me again when she was ready to go home. When I went to pick her up she looked like a brand new dog. I am 100% satisfied with the service and with Katy's work. I most definitely will be returning for her next groom. I will ask for Katy and I recommend her to anyone who is wanting excellent service. Thank you once again Katy you are super awesome!! read more

Itzel is amazing and very helpful and bilingual!! always with a smile on her face never looks frustrated she answered and explain every question I had. Thank you so much read more

Petco - Pet Training Near Me - Fontana, California

Louisa is one awesome groomer!! She rocks!! My dog came out gorgeous and she took such good care of fully treating my baby. I highly recommend seeing Louisa for your 4-legged friends grooming!! read more

Petco - My beautiful girl after Louisa's magic! - Pet Training Near Me - Fontana, California

I always have a great experience when I go to this Petco. The staff is friendly and knowledgeable. The store is huge and very clean and well organized. Theresa in the grooming department is so great with my puppy. Love this Petco and their terrific staff! read more