Great customer service from Trinity. Just bought dog food for my fur-babies, she recommended a brochure and started talking about benefits and how to save money. Thank you! read more

I've been bringing my pet here for few years now but because I made them correct how they groomed my pet they won't allow her to come back. read more

Petco - Angie. That's before and after her grooming in Ewa Petco. Because I complained about her haircut she was banned from going there. - Pet Stores Near Me - Ewa, Hawaii

Yesterday I took our 15 week old puppy to get he's nail trimmed at this PETCO location. When they were done trimming his nails they were bleeding and my little French Bulldog was crying because it hurt him to walk. I took pictures of he's nail and my car seat with blood. This caused me and my husband a EMOTIONAL TRAUMA!!! I know PETCO is not purposely hurting animals but they need to ensure that groomers are well trained, licensed and accountable to animals they groom. It's up to companies like you PETCO to act and become more responsible and implement training making sure they don't injure our love ones. I am filling a small claim lawsuit for this matter and calling police animal control di they can be aware of the malpractice is happening at this location. We are emotionally traumatized for this matter he is our licensed emotional support animal and this incident scar us for ever read more

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Drop off my dog 9am told 2-3 hours. Grooming service don't take 6 hours. I had to call to ask how long more. No courtesy call after 3 hours.

This is my second time experience grooming my dog at Petco I have very bad experience at Beretania petco (I gave them 1 star) but I checked the reviews of this place was pretty good so let's me try! My dog did full service with nail trim and additional gel tooth brush something like that. Whoever helped me on the check in desk she is very very friendly like welcoming me and my dog we were so happy I believe her name was Amy ? If I'm not mistaken. Anyway I left at 4( my dog 40 pounds dog) and they called me at 06:40 something around. Was quick and omg as soon as I saw my dog he look so lovely and the how she cut the hair was perfectly nice and clean!! ( her name was Amy the grooming leather) like wow! I kind of feel bad about how come the Beretania one not like here since I'm live in town but still better than nothing. I would definitely keep going to this location. If you need grooming please look for her(Amy) you won't regret. Oh but the rest of staff was very nice and sweeter too!! Thanks guys see you guys again!! read more

This review is for the grooming salon at Petco. We have a shitzu with serious issues. The poor baby was neglected and abused, then abandoned... until we adopted him. Because of his past, he is a little cautious and sometimes even aggressive around strangers. BUT the staff here are so sweet and so kind, they obviously love dogs... that my little shitzu is always excited to come in for his bath and haircut. Today, he even got a blueberry facial. I'm pleasantly surprised and beyond pleased with the groomers at Petco. I was afraid that because it is such a big chain store, that the prices would be high and their services would be subpar, but I was wrong. Very wrong! read more

Took our 4.5 month old Frenchie here to get his nails trimmed. Called in the morning when they opened to make an appointment and was informed that you can just walk in for nail trims and don't need an appointment. The store opened at 10:00am and the person helping me advised me that they usually get really busy around 10:30am. We went there around 1:30pm and it took us only a few minutes to register with the groomer and we opted to go with the trim and buffing, so his nails wouldn't be sharp. She was great and had him out in less than 10 minutes. Will definitely bring him back again. read more

Petco - Pet Stores Near Me - Ewa, Hawaii

I only come here for the grooming and the occasional treat. Some days I just don't feel like giving my dog a bath/shower. To be honest I dread it. So PETCO to the rescue. My trick for great customer service is to come during the week. Good luck getting your dog in on the weekends. I have had my dog bathed at this Petco about four times and never, I repeat, NEVER, had any issues. I would call and ask if they are free and they pretty much said bring her by. Service usually takes about 3-4 hours so you gotta find something to do during that time. When you pick up your dog they issue you a report card, letting you know how well your dog behaved while in their possession, they also add a cute little bow or ribbon to the collar and on top of that they give you a small bag of treats for your dog. Yay! As far as cost, I believe it is reasonable for what I get and my lack of desire to do it myself. Also I give my dog the works. Full service bath, "Nail done, hair done everything did..." cause my dog is Fancy, huh. Shedless treatment, which for those with German Shepherds, understand and some Spa treatments. Overall Five Star service from the grooming crew there. Thanks for all of your hard work. read more

First time ever going in to groom a pet and it was like leaving your child for day care not that I have kids but I know the feeling. My niece left her 10 year old calico cat for us to care for since she had to move to Virginia and with me and my husband who is almost going to move into our new home I wanted to get Tori ( cats name) fully groomed. Sonia I think that's her name was so good and kept me posted of Tori but she did a very great job. Definitely will try to bring Tori in consistently to get groomed by her again. Thank you Sonia or Sonya for making Tori beautiful and smelling good. read more

My first grooming experience for my small dog three months ago, went great. I was very pleased with the full grooming results. Today was a different story. I received a call saying my dog was ready to be picked up. When she was brought out, I was shocked...she didn't look like she had a haircut. One of the groomers came out and I asked if she knew if my dog's hair had been cut according to their chart. She looked at my dog and sincerely apologized and said the actual groomer for my dog had already left. Luckily, this groomer said she'd cut my dog's hair...thank heavens for Nicole! She did an awesome job in just a few minutes. Although I am pleased with Nicole's work, I am left wondering if my dog received everything else that was part of the full grooming package that I paid for. We didn't smell the normal scent of choice on my dog which made me wonder if she hadn't been bathed either. read more

Petco - My Showgirl after her grooming! Nice and neat and smells like Sugar Cookies! Thanks Nicole! Another great job! - Pet Stores Near Me - Ewa, Hawaii

this is the worst experience i have ever had getting my dogs a nail trim and buff (something that takes 5 minutes). mind you, i came to this location many times. before this rude lady took my dogs in she asked if either of them had a heart murmur which i said yes. apparently there is a new rule where if your dog has a heart murmur the groomers will not take them in for a full grooming service. we talked to a manager and he allowed the groomers to give a FIVE MINUTE nail trim, where the rude lady refused to take him, even though we consented and the manager and "upper" people allowed it. i drove so far for this nail trim, called ahead just to plan this day out which was a waste of time. i am never coming back to this petco location and if i could give this petco grooming staff 0 stars, i would. read more

Best service!! I needed a house for my new turtle and they got me exactly what I needed and priced everything out for me too! I know it seems like maybe not 5 stars and maybe that's their job but theres a difference between doing your job and doing a great job! We usually buy our dog stuff here but now we will get to buy our turtle stuff here too. It really helps that all these guys like their job and know what they are talking about. THANKS for all your help!! read more

Had my senior dog there for a haircut bath and nail trim. I'm not joking when I say she hasn't looked this great in a long time. Not only did Julia (whom I will always request from now on) do what I asked she went above and beyond. Dotty walked away with a complimentary blueberry facial. She smells and looks like a whole new dog. Julia sorry I didn't have cash this time to tip you but next time I will make up for it! Thank you so much! read more

Petco - Before - Pet Stores Near Me - Ewa, Hawaii

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This was my first time grooming for my 5 month old puppy. I wasn't sure how the process went, but Julia was very helpful and answered any questions I had. She did an amazing job on my puppy and went over how the grooming session went. Unfortunately she is moving, but still offered to recommend other pet stylist who my pup could come see in the future. read more

Petco - Toy poodle- teddy bear cut - Pet Stores Near Me - Ewa, Hawaii

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This review is a bit overdue, but I would like to share the superb customer service I received from this location! I believe the sales persons name was Laurel or Lauren. She was so helpful, patient, informative, and insured I got the best deal while shopping. I visited this location on August 15th around 12pm, it was a bit busy as it was the middle of the day and I noticed there were a few training seminars going on. I literally just adopted a puppy from a friend and I had nothing prepared for her, I needed all the essentials and had no idea where to begin. I approached Laurel/Lauren with a question and explained my situation. She was very quick to finish the task she was working on and she really hooked me up! She came back with a bunch of packets and information on raising a new puppy, including a pamphlet with several coupons. The coupons saved me some money on the priciest items such as the training pads and the bed. I also got toys for buy one get one. She also promoted the in-store clinics they will be having around local Petco's. What I want to highlight is the fact that she took the time to walk me around the store to bring me to the items I absolutely need like training pads, a bed, a crate, toys, and food. She provided me with the help I needed with my fur baby, Aiko. Thank you so much Laurel/Lauren! read more

Petco - In Store Clinics - Pet Stores Near Me - Ewa, Hawaii

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Grooming Review :) We come to the grooming salon about once a month or every other month depending on how fast my pups hair grows. Cheryl V. is the groomer that takes care of our dog Colbie and we just LOVE her! She listens to how we want Colbie trimmed/cut etc. She is very patient with our little "gremlin" as we call him. She always remembers him by name, and is so positive when greeting him! Its so nice to see when someone loves what they do! Today one of the other girls (Super sweet girl) tried to take Colbie to the back to help Cheryl since shes a popular groomer. But Colbie tried to climb my arm because it wasn't Cheryl. He loves her and gets so excited when I tell him we are going to see her! She is so friendly, works hard for all of her clients and Colbie comes home freshly shaven and smelling great! We highly recommend Cheryl and hope to continue to use her for our grooming needs while we are living in Hawaii!. read more

This locale is not as large as some others on island but they still offer a decent selection. You will definitely find all the basic wants or needs for your pet. If I'm here, it's only because I'm visiting my brother & his family in the area & want to pick up some toys to spoil my puppy nephew. I hate that everything is so expensive & at approximately 90lbs, Hana has destroyed pretty much EVERY toy they offer....all the way down to the $30 giant rope knot. YES, $30 for a fricken rope. We've taken to buying cheapy toys from Ross or Target over in Kapolei now. It just makes more sense to buy him ten small cheapy toys instead of one giant toy from Petco when he destroys them in the same amount of time anyway. read more

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5 stars for their excellent service at the grooming salon (and cashier at the check out). The staff there are very friendly and accommodating. Several hours before scheduling our Husky's (Lexi) appointment, we had an appointment (May 19th) at Petsmart in Mililani, which we scheduled a week in advanced and where our 2.5 years old husky had been going to for over two years. When we got to Petsmart, one of the groomers who didn't seem friendly at all approached Lexi, at which time Lexi got friendly and jumped on her and nip picked her (non-violently). The worker said "we can't accept aggressive dogs". I explained to her she's not aggressive and that she is just friendly. Then she replies they have a new policy which started last month (which I was never prompted of). Bad service there! Anyway, called Petco to see if they had an opening, which they did. When we arrived, one of the groomers welcomed us immediately. I explained to him that Lexi can be friendly and she nip picks. Lexi does not have any history of aggressiveness. They took care of her and fulfilled all my request. Customer service was excellent from beginning to end! I will make the 20 min drive from Mililani to take Lexi here again! Worth the drive and the price!! Thank you!! read more

Took my dog to get groomed Saturday. She is a small dog and was being choked by the groomer as she was taken in. Took them 4 hours to get her groomed. Picked her up was being choked and yanked by the collar. The lady was extremely rude. Next day she woke up with an itchy ear and pus coming out of her eyes. Took her to the Vet and she has Conjunctivas and an ear infection. Petco paid for the Vet visit and got a refund. But still completely unacceptable. Never getting her groomed there. read more

Petco - Pet Stores Near Me - Ewa, Hawaii

Gotta update my review for the Petco Ewa! Not only is the grooming station awesome, but the customer service in store is really friendly and helpful. Very welcoming! This store is also very clean and well-stocked. Check out this store! read more

Very large pet store with lots of parking. The salespeople are always friendly and helpful. Kawika provided me with excellent service last week Wednesday. He went above and beyond by helping me get my $5 Pal's Rewards discount when I couldn't get it because it wasn't working on the email link that Petco provided. He called their number and got it done! The other sales girl at a different Petco location didn't help me at all. Kawika also helped me before with some questions that I had about my cat. Great service! read more

Just want to say that you guys have a great set up! Well organized and felt pretty clean and safe. Didn't catch the name of the greeter but he was working Friday and was super friendly and helpful with the people entering and exiting the store. This is a stressful time but thanks for still servicing our fur babies and doing it with a smile. read more

Jude and Nicolas, thanks for doing such an amazing job with my girls. They're pretty nervous dogs but you guys handle them with such patience and care, I knew leaving them would be okay. Thanks again:) read more

Petco - Pet Stores Near Me - Ewa, Hawaii

When we first got our lab puppy, the first thing we did was go to Petco. We live really close so it was merely out of convenience at first. My husband and I had NO idea where to even start, we kind of got our puppy on a whim decision. We walk into Petco and are immediately overwhelmed, then Tiki came by with her bubbly personality and helped us out SO much. She gave us this booklet for new puppy owners and helped us choose food, and made sure we had everything we needed. If it weren't for Tiki, we probably would've gone elsewhere in the future. Fast forward two weeks, and we started puppy playtime for "safe" socialization. It was really helpful in identifying how our puppy behaves around others (which we discovered that he is a pretty big a-hole). Shortly after, we started training with Nohi (2 6-week sessions). While we are still in training, our puppy has taken away a lot from the classes, and so have I. Nohi is really great at what she does and is really personable as well. She's amazing. Today was Max's first grooming experience and it was awesome! My daughter keeps saying he smells like cotton candy! I even opted for the Star Wars package special they have going on right now. All in all, this store has been EXTREMELY vital in helping me with all my puppy needs. Not to mention, I've called several times because Max (my puppy) has been a real ass to me and everyone has been super helpful. Really appreciate the staff and all that they have done, they really go beyond the call of duty to make sure that customers are taken care of. read more

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When cashing out, Kawika was wearing a mask and very friendly, answering our questions about the aquarium plants we had purchased and explaining store policies. We left happily not only because we found some nice plants, pumps and filters, but also because we felt appreciated by Kawika! If he isn't a manager yet he should be one. He knows people! We shall be back for more aquarium items! read more

Tried the curbside pickup service / orders online the. When got email my order was ready went to pick up . Called when arrived / said they were coming out with my order / waited about 15 mins / called again and they said I don't know what happened/ worker came out to car asked to see my order number , some kind of confusion..... she went back in and found order and brought to car .... read more

I am LIVID. We took our two cats on 13th of July, 2021. Staff told me one of our cats was difficult and they couldn't complete the haircut- fair I understand that. Upon arriving home I find that almost all of his nails had been chopped so short that they were bloody. This happens and I can understand nipping one or two- but over HALF of ALL his nails were bloody. It can be frustrating when animals don't cooperate, but that doesn't mean the groomers have a right to abuse my cat. I've been cutting my four cats nails for 3 years and I've only nipped them once or twice. I'm so angry and disgusted by the service. We didn't pay over $170 for both of our cats to have them return with bloody paws. The cat that has the most injury is very upset and has been growling anytime I go near his paws. I'm really disgusted and pissed at the harm caused to my cat. Since almost every nail was cut to the point of pain and blood I couldn't nab a picture of all of them as it still hurts him 8 hours later. There are so many complaints by others that I was nervous about this happening, but obviously problematic techniques and employees have stuck around. read more

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This place is over priced and too fancy for me. I'm not one to baby my animals and/or spend $30 on a small bag of specially formulated organic makes your cats poop smell like roses bag if food. That's just not me. For those who are blessed enough to do this on the regular, good for them. I did buy some kitten formula here though as I didn't know where else to get it. Pro tip: you can also find it at Walmart for like $8 less. Didn't see that until after. Before we found our little kitten, we liked to come here and look at all the animals and fish. The staff here is always very friendly and super knowledgeable. read more

Just got a new puppy! I needed all the help I could get. Decided to drop in and look for some supplies. I had no clue where to start. What brand of dog food is great for puppies ? Chew toys ? Pig ears ... say what? I looked like a fish out of water. The associates that work here are very friendly and knowledgeable. The gentleman who helped me gave me some tips and showed me healthy options for dog treats and food. I wish I got his name cause he was very customer friendly. I ended up walking out with dog food, a dog crate, toys and puppy pads. Yes, it is a little Pricey but I don't mind spending money on my new pup. Did you know that they price match Petco.com? That was a huge money saver for me. I have found a new pet store that I love and that is petco. read more

I seriously cannot give these ladies enough praise! I just dropped my dog off and WOW! Si was being more timid than usual (shaking and refusing to budge from the corner). I decided I should just take him home since he seemed so uncomfortable. While Lintzi was rescheduling his appointment Sheryl walked in. We told her what was going on and she totally calmed Si down by waiting for him to come to her, petting him, and talking to him! Before she took him back I told her that he hates the blow dryer and she replied "Oh yeah I know! I read that in his file!" It makes me so comfortable to know these ladies really care about my dog and love their jobs! read more

This is our favorite spot for our Hoku! They are always accommodating of our last minute request for grooming. Their drop off & pick up service is quick and easy, signing up for the Petco card is a plus as well. Thanks for the great service. read more

I would like to first start off by saying usually my puppy and I have great experiences at this location. Usually the customer service is excellent and my puppy's grooming experience is satisfactory. HOWEVER, during my recent visit on Friday, March 19th, 2021 our experience was disappointing and subpar. Though I understand that the weekends are usually busy and appointments fill up quickly, having to wait 20 minutes past my 11am nail trim and teeth brushing appointment was an inconvenience. The wait in and of itself was not the issue, though, the issue that I had while waiting was the fact that a guest who came after me was assisted and taken in before me. I was clearly and patiently waiting in the designated spot but was still overlooked. Thankfully, the upbeat tentative young man working the cash register helped me and apologized profusely for the inconvenience (though it was not at all his fault, if anything he has always been helpful and friendly every time my puppy and I come in). Eventually, we were helped by Ruth. The real upset about this experience though, was the fact that when I came home, I noticed that there were spots of blood here and there on the tile. Upon further investigation, I found that my poor puppy's right hind leg paw was bleeding! We're usually really happy with our experiences here but this was a complete disappointment. Please do better. read more

Petco - Pet Stores Near Me - Ewa, Hawaii

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This locations customer service has gotten so much better. Everyone I have had to interact with has been very helpful and really courteous. The prices are still overpriced but I forget we're in Hawaii sometimes. The pet grooming has always been the best and I really like taking my two dogs there. They have been so awesome and my two dogs seem to enjoy going. I'm glad things have gotten better there and we will keep on going. read more

They have a good selection of pet foods for various animals but the prices on dog food seem a bit higher when compared to online retailers. Their items for aquariums are also a bit steep for me but they do have a good selection of decorations, tanks, plants, cleaning supplies, and of course, fish to choose from. The store is always immaculate. The products are almost always well stocked and everything is organized nice and neat. Staff there are always helpful and friendly and I'm almost always asked if I need assistance when I'm in the store. Sometimes if you buy a certain amount of products they let you choose a few doggy treats to take home to your dog though this depends on who is working that day. Not all of them offer or remind you of this offer. I haven't tried their grooming service yet so I can't yelp about that part of the store. They always seem busy though so I'm assuming they have a decent reputation to always have business. read more

Marissa at Petco Ewa always does a great job! She took care of our late Chumon and now she is pampering our newest edition, Ella. Thank you Marissa for taking care of our baby. See you soon. read more

Employee Raymond was very friendly and helpful with assisting me choosing the proper caring tools for my future Guinea Pig. He recommended the best kind of bedding I should use and informed me that the one I was going to buy would give them splinters. He knew what he was talking about and showed that he really cared for the animals at the shop. Also, he owns a couple Guinea pigs of his own which was a plus! Very organized store and friendly staff. Cannot wait to come back next week to get my furry friend :-) read more

They take walk ins but they get pretty busy in the morning so schedule an appointment so you guarantee your per gets seen. Friendly staffs and the place is very inviting. It opens at 9 so depending on the size of your dog and what needs to be done is what the prices go for.... mines i had them do a full service on my dog and it came out to $60.... so worth it and needed it... my poor dog lol read more

Petco - Thank you for being close to my house - Pet Stores Near Me - Ewa, Hawaii

Usually I love going to petco. But I will never bring my cat back again to be groomed. Yes, I understand that cats get stressed and blah blah blah. And petco did let me know that they wouldn't shave him if he was too wiggly. Which I understood. So they call me four hours later and tell me I was good to pick up my cat and I had asked if they were able to shave him... She said "yes". Right then and there would've been a good opportunity for her to tell me it was uneven as fuck. So we get there and they told us we needed to go pay and then we could grab Salem ( our cat ). I was shopping and my husband grabbed him and brought him back and I seriously can't believe how he came out. He looked like shit. If he was wiggling at some point during his nail clipping and bath they shouldn't have cut him. I just don't understand if they're not going to finish the job because the pet is stressed.... Which lets be realistic here people, all cats are going to be fucking stressed be shaved and what not then they shouldn't offer it. read more

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Instant Dog tags! no need send out the work then wait the 3-5 days to come to hawaii... lol! they got the majority of the pet stuff like pearl city and kapolei minus the hustle n bussel lol! plenty of parking... not as crowded because the shopping center's just coming along and starting up. I wonder how it's going to be when all the other business' are up and running.... I think it'll grow into a kapolei and pearl city petco :D read more

I had a horrible experience at Pearl City Petco with their Grooming staff/manager. I told myself that I would never take my dog to petco again. Last Saturday I took my dog to see Kainani at Petco Ewa Beach and I can say without a doubt that I am glad I didn't let my opinion of the staff at pearl city petco keep me from taking my dog to an AMAZING GROOMER. My Marilyn is rambunctious to say the least. She was happy, healthy and SOOOO WONDERFULLY CLEAN AND CUT!! Kainani is the BOMB!! read more