(5 stars is NOT enough!)…read more I cannot recommend Vivi Pet Care enough, 5 stars truly doesn't do it justice. From the moment you walk in, you can tell how incredibly clean and well-organized the space is. Every single pet there is calm, happy, and clearly well cared for, which says everything about the environment and the people who work there. The staff is beyond friendly, always smiling, patient, and with the best possible attitude. You can feel that they genuinely love what they do. I bring my dog Maximus here for baths and grooming, and Renata was absolutely wonderful. She is highly skilled, confident, and calm, which is essential because my dog is NOT easy at all. She handled him beautifully and with so much care and professionalism. I live in New Jersey, and I still drive all the way to Astoria because this is the only place I truly trust with my dog. That alone says everything. The owner, Vivi, is a real animal lover in every sense of the word. She even let me stay the entire time and watch Maximus being groomed, which gave me so much peace of mind and showed incredible transparency and confidence in her team. This place is an absolute must-go if you care about your pet and want the best. Clean, loving, professional, and trustworthy, it doesn't get better than this. Best service ever, you guys rock!

I called to make appointments for my dog to trial before boarding , They told me to bring my dog at…read more6 pm . I arrived at 6.10 . The lady in front desk told me i show up late I told her the situation that my dog did not want to walk and I have to carry her all the way there I was sweat crazy . She said my time to trail will not enough they need 1 hour to trail . I told her but I call this morning they said I only need to trail 30 min . She said oops my mistake I told you wrong time after I saw her face talking to me like that I snap and start to cuss a lot . She treating me that she will call the police I said I want to talk to the owner , she refuse to call but her co worker called . The owner show up and I told her what happened if she did not believe me please checked camera . The owner end up told her to said sorry to me but to hire unprofessional people to work there can kill your bu

I used to like coming here but not anymore. Plus the last two or three times, they didn't clean my…read morepets ears. Regarding the haircut, his face also came out really choppy. The main issue was payment. I asked if I could Venmo and she said yes. Then they call me back later that evening asking me to cancel it because she doesn't have Venmo. What? Cool, well unfortunately I can't cancel a Venmo payment. But also, you told me yes. Then she asks me to come in to show her on her phone. Sorry, I'm not traveling from Manhattan to Queens to show you how to use your phone. I hope you get your payment but what a terrible post grooming experience and subpar grooming! Will not be coming back.

I took my dog there perfectly fine , he just need it to clean him when I talk to the person in…read morecharge , I told her everything about the dog telling her he is small and delicate because he albino , after he expand there about 4 hrs and half because she said she was too busy but that wasn't the worst , it was 8 something pm so I didn't check him but the other day in the morning everyone saw my dog had an eye full of blood , so I started checking him out and he had a big bruise all black around his eye , I called the place and the person in charged did not answer nicely and said that nothing happen to him , now it's the second day and his eye is still the same and he cries , those pictures had been today now I'm just waiting my dog to get better , and I would never take him there again .

My sister and I were looking for a new dog groomer around the neighborhood and received terrible…read morecustomer service from this location. I called them in advance to ask a few questions, spoke with Laura. Just to make sure they would be comfortable taking our dog. I informed her that he was a senior dog, enucleated OU (both eyes removed), and he takes a sedative so he would be more calm for the grooming. She said it would be fine , as long as he was up to date with all his vaccines. We understood and scheduled an appointment with them. When my sister arrived, the groomer Jesus immediately declined service. His reasoning was he didn't feel comfortable because of the dog age and being blind. He looked at him disgustingly. It's upsetting because all this information was disclosed over the phone beforehand. It was just a big waste of time. Learn how to communicate better and don't be disrespectful to new possible clients.

I took my dog here to simply get his nails cut, and he came out with bruises. The guy initially…read moredenied it happened there, then he said my dog must have bumped his head(and face and neck) while he was restrained on the table. He said it was common when dogs move around too much. I guess it's weird that my dog doesn't like getting his nails cut, such an uncommon behavior. It's unacceptable, no apology or nothing. I messaged a friend who has his own grooming business, and his said that the bruises should never have happened, and it's not common for dogs to get them while getting their nails cut. My dog was in there for maybe 5 min, and came out looking beat up and scared. I'm going to post some photos I took a few minutes after we left the groomers, and a couple I took after I gave him a bath.

When your dog is actually excited to go inside to get groomed , that is a sign for sure that…read moreMiranda is a great groomer and loves animals. My dog always looks amazing without having to tell Miranda how to cut and style , she knows exactly what it takes to keep the cuteness showing ! The price is also excellent. Thank you for being there for the Astoria community and for your loving service !

Very disappointed, after reading the website I went in person to try to make an appointment and got…read moreturned away because of the weight of my dog. I have NEVER experienced a dog grooming place to turn away a dog for the weight. This was an inconvenience as they should state that in their website. They only seem to accept small dogs who weigh under 33lbs !! Clearly not a place for ALL breeds! As a DOG grooming service establishment. Go t DISCO PAWS ( best place I found for ALL DOG WEIGHTS) and thanks to this business turning my dog away we found a better grooming business!

We LOVE Dozo! We've been bringing our dog to all of their locations for the past four years, and…read morethe care they provide has always been exceptional. The team has been incredibly accommodating to his social needs, and it's clear how much they genuinely care about every dog in their care. He absolutely loves spending time with both the staff and the other dogs, and we love knowing he's in such good hands. Dozo has become his second family, and we couldn't recommend them more highly!

Daycare was great. Great communication with staff. They sent me pictures of my pup during his time…read morethere and advised me he was a little timid and didn't eat much. This was his first time here so that's ok. They have a big play area and I loved the dog park addition. Full day is $53 + $10 dog park service. 1 Red flag is trying to hop out of the car to drop is a little tough bc there's no street parking and it's in front of a busy street.

Renata has been Giaco's groomer for many years. He always looks terrific when he comes back and is…read morehappy to have had play time with his furry friends. I still get asked who does his haircut when at the park. Excellent service & reasonable prices!

Do not bring your dogs here. Many of these good reviews are old and they have since changed owners…read moreto a woman named Renata. I brought my dogs here and informed them that one of them was coming off of being in heat. She said she understood. She leaves the dogs unsupervised with other dogs in a play pen a the front. My dog was impregnated, which was terrible given she was not even a year old yet. She had never been left alone or even played with boy dogs before this. My vet also gave me a good timeline after the ultrasound, estimating up to the very week she was impregnated, which was the week she went in for grooming. We had to do an emergency c-section and it cost almost 3,000 dollars. When I informed Renata she at first made jokes saying she'd help me take care of the puppies. When I informed her that I wanted her to pay for at least half of the emergency surgery she then suddenly had doubts it happened at her shop. She said she would provide me with video footage proving the dogs were supervised, which she never produced. She said she would show me proof she had no unspayed males that day, which she also never produced. When I finally threatened legal action she asked me to meet her at her shop, she gave me 500 dollars in cash and offered free grooming, but claimed she was doing all of that out of the goodness of her heart but not because she was at fault. Of course I never brought my dogs back to her again. I took the money and did not sue only because she cried about how her husband was sick and that she barely had her rent money. I believe in karma so I let it go. But other people should know what happened. She did not even do a good job grooming my dogs.

I've been coming here for years! Loving it. Now brought 2. & look how cute their haircuts are. Coco…read moreusually gets the entire body shaven. While Toby has a little shape in the face. Next time I'll do the identical like Toby. They opened a bigger location few doors down & the store itself looks magnificent. Always glad to see Carlos take deep care into what he does for them. They were done in like 2 hours for 2 dogs which is quick. & very happy for that. Soon they they will offer more services.

Carlos, the owner of the business, is a very kind person and always smiling. we have a standard…read morefrench poodle who has known him since he was a puppy. I love his work and I only trust him to take care of Forrest. He is very careful and attentive to details. I recommend his work with my eyes closed.

Store is a good alternative in a pinch to find some necessary items - treats, leashes or toys. Not…read morefamiliar with their boarding or day care. However, grooming is a whole other matter. They are not good at communicating with the owner, take short cuts by practically shaving every dog without discussing alternatives to knots and find the "surprise" at pick up that my pup has been totally shaved. Not pleasant experience at all with the grooming.

Our usual groomer stopped traveling to Queens, and we were looking for a new groomer for our curly…read moreGoldendoodle. We loved our groomer, whom did everything top to bottom including sani-trims and ear cleaning so precisely. Our dog has a very thick and curly coat, so maintenance is daily. It was time to get a summer cut for him. We were referred to Julianna at Pooches for grooming in June. What we wanted was just an all over body 1/4 inch trim, and a puppy face with ear cleaning, sani-trims, and nails. I had emailed prior to ask if the little details were included, and they replied, Yes. I even included little notes in the reservation about what my dog had experience with during grooming. Emily at Pooches was very very nice, responsive, and also very accommodating when we had to reschedule our first appointment. The day came, and our dog went to grooming and utilized the free daycare included with the price. It took about two hours, which didn't seem like the usual 3 hours when he went to our original groomer. When we went to pick him up, we were... shocked nonetheless. He was shaved short all over from first glance. That's fine as it was hot, but we didn't to inspect him more closely as we had to leave. Upon closer look, the notch between his eyes and bridge of his snout was shaved so close to his skin, it was red and we saw naked skin. It looked very out of place. I'm not sure why the sani-trims seemed rush and ears were not cleaned, but we weren't very happy with the way it came out. I'm not sure if we had different expectations from switching groomers, but we were confused as it was a little pricey. I gave the review two stars as the customer service is great, and we did appreciate the daycare inclusion with grooming.