I brought my puppy here for his first grooming appointment, and the customer service left a very poor first impression. I understand that grooming can be a hectic and stressful job. I've worked at a pet store before, so I know how hectic things can get, especially with grooming. That's exactly why I try to be patient and respectful with employees. When I arrived, the employee at the front desk was occupied with another task, so I waited quietly until she was available. Instead of greeting me or acknowledging my wait, she immediately said, in a flat and irritated tone, "Give me the vaccination/vet information." Dreading a second interaction later, I returned to pick up my puppy and that's wasn't any better. While putting his collar back on, my puppy wouldn't sit still, which is understandable for a young dog. Rather than handling the situation professionally, the employee visibly showed her frustration by exchanging looks with a coworker and gave another dead-eyed glare not at all shy to show me her displeasure. I wasn't given any feedback about how he behaved during his groom, whether everything went well, or if there was anything I should know. My puppy was simply handed back to me, and that was the end of the interaction. I don't expect over-the-top friendliness, but I do expect basic courtesy and professionalism. A simple greeting, clear communication, and a respectful attitude goes a long way. That was nonexistent throughout my visit. There was no greeting, no courtesy, and no attempt to provide even basic customer service. Her tone was curt, her demeanor was openly irritated, and her body language made it obvious she had little interest in treating customers respectfully. Working in a stressful environment doesn't excuse treating people with contempt. She lacked the professionalism and courtesy I'd expect in a customer-facing role. While the grooming itself was fine, the customer service made the experience one I certainly won't be returning for. 0/5 rating. read more

Other than the PBS cartoon Martha Speaks I don't know of any talking dogs so I can't understand why put me & my dog in a room only to then take my dog in the back away from me to be seen by the doctor where I can't ask questions or provide further details, then I'm at the mercy of a tech to accurately convey the doctors findings, & should I have follow up questions the tech has to run back & get an answer. This is the problem with these types of chain veterinary clinics. You don't develop a relationship with one vet who knows you & your pet, but just random vets who obviously don't have the time to meet with you as they hide behind a closed-off area. The bathroom was filthy early morning, which means it was never cleaned the previous day. read more

This is an updated review! I have now been shopping at this location for several years and have been consistently happy with the service and selection. The staff is friendly and helpful. When I took one of my dogs there for one of his Bucket List trips (he was diagnosed with terminal cancer) I told the staff about the reason for his visit and the staff member teared up (so kind and caring). My online orders are always ready quickly, too. Glad to have this store near me. read more

Honestly, I was disappointed at the bare minimum amount of products for cats, especially kittens! The entire store seems dedicated to dogs and there's one tiny section way off in the back right, with just a few aisles of cat food, litter, products and almost nothing at all specifically for kittens. Also, most of the canned food is sold individually instead of in variety packs and only limited amounts from select brands. In a pinch, I would go there because it's not far and the only pet store near me, but I'd rather take the drive to the PetSmart in Downers, on 22nd (or Butterfield), because they have a lot more to offer and have several brands specifically offering kitten food, and the canned food, for several brands of kitten food, comes in multi/variety packs. Also, the guy at PetCo who was working that area, not sure if he was a manager, it seemed like it, he was VERY rude! Basically had the attitude of "well, that's all we have, so..." he might as well have told me to go elsewhere, which, as I said, I will. The cashiers at PetCo on the other hand, were very friendly and greeted everyone as they entered, and were friendly to each customer at checkout. As for the manager, he should maybe find a different line of work that doesn't entail answering customers' questions (or dealing with the public at all) read more

Used curbside pickup. Didn't want to go in there and get everyone sick only to see the guy look out the window put his coat on. Waited for a while since he took some call only to take off his coat and take another call. Wasted my time and just went in to get my order. Don't know why curbside is even offered then. read more

It was probably one of the most frustrating experiences I've ever had. I went into Petco to purchase a few community fish and was subjected to intense questioning about the contents of my tank and the species of fish I have. I told the salesperson I wanted to replace a few guppies, but he refused to sell me any fish since I wouldn't divulge the specifics of my tank. Moreover, he also prevented another woman from purchasing fish because, in his opinion, her tank wasn't large enough. She explained that she had bought the tank from Petco just a week earlier. His response was simply to tell her about a sale on larger tanks. She, too, walked out in frustration. I would recommend seeking out a more customer-friendly fish store, one with less arrogant salespeople. Because of this experience, Petco has lost my patronage, and I'm a customer with both a 160-gallon saltwater tank and a freshwater tank. Overzealous upselling can have significant negative consequences in the long run. read more

Petco - When folks who are suppose to help you, become arrogant, it's the reason customers do not return. He's the customer service guy at Petco. - Pet Training Near Me - Elmhurst, Illinois

Since when have they charging for bags? It's too many other pet stores to shop at that don't charge for bags. I will never shop at petco again. read more

I was shopping for a brush for my puppy and was walking around for a while trying to find someone. I finally found the section, and the man working there was doing inventory or something. I asked him about the brushes, and he mumbled something and said to ask someone else rather than finding someone to help me. I walked around and couldn't find anyone, then came back just to look at them myself. I politely asked the man if he would mind if I looked at the brushes (because he was in the way). He ignored me, and when I said excuse and that I was going to grab one to look at, rather than take the hint and move away, he let me grab the brush, and then literally moved to the left right in front of me, directly cutting me off. I know some people don't like to be interrupted when they're working, and clearly this man is one of those people, but he needs to be in a different line of work. In a store, customers should be part of the job, not treated as if they're in the way. I actually had to go to the front desk and tell them that the person working there was preventing me from looking at the brushes and asking if someone could help. Someone did walk over there with me, and as soon as we approached, the guy moved out of the way. The person who did help me was very nice, which is why I didn't give one star. Usually I look at store reviews before I go shopping. This time I didn't because I was in a hurry. Had I read about the manager everyone's writing about on here I wouldn't have gone. I'm glad I didn't have to deal with her, but I won't ever have to because I don't plan to come back. read more

Unfortunately had to give a 1 star rating to leave a review. Came into petco today looking for a female short haired teddy bear. Asked an associate to assist to view the hamster. I didn't get his name, he opened the enclosure and lifted the house. Not attempting to move the bedding for a small animal I could've purchased but put it back down and stated it wasn't happening right now and that the hamster was "hissing" under the bedding so he couldn't take it out. A little unprofessional and they just lost a sale. They also only had one female short haired available and couldn't even show it to me. Disappointed and will be looking elsewhere. read more

I used to take my dog to a higher priced groomer. This past summer I decided to try Petco grooming and I'm never going anywhere else! Casandra S does a fantastic job on my Golden RetrieverBelle! read more

Petco - O'Belle groomed and ready for St Patrick's Day! - Pet Training Near Me - Elmhurst, Illinois

Not worth the aggravation. Took my 3 dogs here twice. They have quite a holier than thou attitude. They had my dogs from 9:25am until after 5 and then told me I needed to hurry up and get there before closing. Bigger confusion at the checkout counter. The customer is always wrong here. read more

I bought six puppy training sessions and came to the first class that started at 9 AM. I waited ten minutes for the instructor and then told the manager that the teacher hadn't showed up. He reassured me that he was probably stuck in traffic and would be there soon. I waited another ten minutes and asked another associate who said that they were working on it. Finally after thirty minutes of my asking they called the teacher who said that he changed the day. NO ONE FROM PETCO HAD NOTIFIED ME. I wasted my whole morning standing in the store with my puppy waiting for no one to show. read more

5 days in a row of leaving messages for grooming to call back. Been here a dozen time. Punk kid tells me he's the manager, dosent believe me. Says I didn't call. Wouldn't give name, wouldn't give manager name. This place is a joke. If you could give 0 stars I would. Punk read more

ASSEMBLY LINE GROOMING STAFF!! YOUR FUR BABIES WILL NOT BE TREATED KINDLY OR HAVE TIME TAKEN WITH THEM GENTLY! Staff is AWFUL! INCREDIBLY rude! Especially The male manager and grooming staff are abusive to people and animals! They DO NOT take care with your fur babies!! IF THEY ARE LIKE THIS IN PUBLIC HOW ARE ANIMALS BEING TRATED WHEN CUSTOMERS AREN'T AROUND! They were yelling at me and mistreating me and my therapy dog. They will shave your pets, therapy dog, show dog, they do NOT care! They take too many appointments and do not take their time with them. Grooming staff is TERRIBLE and they DO NOT LISTEN whatsoever. Reina did the exact opposite of what we discussed. Very uneducated in too many ways at PetCo! Grooming staff and management should be fired! Then they throw them in dirty cold crates in the back with cold air blowing on them! My dog has razor burn and allergies immediately after leaving that establishment! I was thrown into a panic attack from this experience and the way the manager on duty mistreated us and in front of children and other guests!! GO ANYWHERE ELSE!! read more

This place has absolutely disgusting and ridiculous staff/service. The old lady with curly gray hair follows you around the store and stares you down making you feel uncomfortable and unwelcome. On top of that, she was disrespectful with me and had an attitude from the second i came out. Eventually, she kicked me out for confronting her attitude and insulted me several times on the way. This isnt just an issue with me, there are several 1 star reviews claiming bad staff here too. read more

How can you not love a pet store that allows you to bring your pet in with you. The selection of products that they have is mind boggling. This is like Home Depot for pets. You find yourself roaming the aisles just wishing you had a pet to buy some of this stuff. I walked in to buy some Timothy hay fog my sons pet and walked out with a sack of treats for my dog. next time I go there I will take Daisy with. read more

Petco - Daisy - Pet Training Near Me - Elmhurst, Illinois

Extremely rude employees at the grooming area!!! The tone of voice.... completely unacceptable and unprofessional!

We love Casandra as much as our Baxter (Beagle) does! She takes her time and he actually gets excited to go! What dog gets excited for his "spa day" especially a beagle who is not a fan of baths! Thanks you Casandra! read more

I had the WORST experience here. After 7 hours in the car i finally had my puppy Great Dane. I brought him straight there to get a tag & let him pick out some toys for behaving so well in the car. One of the groomers (God i wish i had her name) rudely asked "ummm can I pet your dog?" so of course I said, yes! She proceeds to say "I mean have you ever bathed him geez????" Like i kid you not straight out of his puppy litter this young lady just scolded us & walked away. Hopefully the rest of the staff is nicer than her! Maybe ask more questions before assuming im a bad dog mom. I only gave stars for all the pet goodies they have. Anyway, wouldn't take my dog for grooming ever read more

They don't know how to care for the animals they keep in the store. An employee told me that the Chinese water dragon needs a 20gal terrarium when what they really need is a custom enclosure, similar to what iguanas need. All they care about is selling you an animal. Once it's out the door, it's not their problem. Do not recommend. read more

Petco, where the pets go! Once upon a time I had one sweet boxer dog and she loved to shop at Petco...like literally pick out a new toy and sample the treats. Well, since she got 2 little dog brothers (yes, i have 3 dogs...yikes!), she really doesn't get to go shopping much anymore since it would be a huge headache to take 3 dogs to Petco. Stopped in to buy Natural Balance dog food, which was on sale...woo hoo! At the checkout, Pam remembered my boxer dog even though she hasn't been there in a couple of years! Amazing! I love a store that stocks our special dog food and remembers me and my dog. 5 stars for great customer service. I like shopping here. It's a tidy store, products are organized and there is a huge selection of everything. Lots of toys on sale too! **TIP- Luv My Pet vaccinations comes to this Petco every few weeks for super low cost vaccinations. You do have to wait in line for a good 45min with your dog or cat which can be a hassle, but the doctors are nice and it's great to pay a fraction of the price for vaccinations. Dogs can get their DuPage or Cook county rabies shot + tag here too. read more

Petco - Love when the natural balance is on sale! - Pet Training Near Me - Elmhurst, Illinois

Grooming service was so poor at the introduction that I left the store. An uninterested and seemingly very tired person had very little information about the appointment I had booked online and confirmed 24 hours before. Not a place I'd leave my dog. Online scheduling, 24 hour prior confirmation is all great, but if there isn't a thoughtful employee at the desk when you show up, it's kind of a waste. read more

I've been bringing my dogs here for grooming for years. Although there are times I get a groomer who is less than enthusiastic, I know I can speak with the manager Jamie for assistance if needed. She will work to resolve my issue. I appreciate that kind of customer service and care for my dog. read more

During my most recent visit I was really pleased and impressed with the service I received in the fish department. A young man by the name of Reese was working and was very knowledgeable and patient. I went in with my nephew and we had a variety of questions, which Reese was able to answer quite adeptly. I'm adding an extra star to this review for its prime location. It's a great spot to grab a quick Portillo's hot dog or some craft beer at the Whole Foods market. Will definitely be back to this location. THanks for reading and have a most blessed day. ~T-dog read more

First off, for corporate, these pictures made me laugh. Those are so far from what this store looks like. Maybe update the store or don't have those on your yelp page. I couldn't look at the animals. Just read the other reviews. I saw a ferret and got sad for him. My cousin just rescued a ferret. Not from here obviously but she needed nail clippers so this is where I went at 7:30 on a Friday night. I decided to check out their prices for my dog's food and coats/boots. He's a 2 yr old Great Dane. I normally go to a small place in Lombard, Ruff Life, for his food and they are fantastic but he eats a bag of $30 food a day so I wanted to check. First I was looking at the clothes and a lady with short hair, like Kate plus 8 vibe, and normal clothes was putting stuff back I thought she was a customer because she looked at me and said nothing not even a smile. They only had small stuff so I went to look at boots which were mainly rubber, if there were more I wouldn't know because there was no one around to help. So I went to look for the food and I noticed the lady putting cat cans on a shelf and she sees me walk up and down the back twice clearly looking for something I notice her zip up says petco so I say "Excuse me do you have Primal?" She says no never stops messing with the cans, so I ask "do you have Stella and Chewy's" she goes "What" Apparently she was done with the conversation after my first question so I ask again and she's says "no you need to go to a boutique store" and that's it back to the cans. Boutique store... like Pet Supplies Plus? Lol these aren't crazy small brands I'm asking for. I'm assuming she's a manager of some sort by how she was dressed but yeah thanks for reminding me one of the 1,000 reasons I never come here. I spend $300 a week on my guy I'm more than happy to give it to Ruff Life they appreciate when you shop there. I regret trying to save a buck. I wish I didn't buy the ferret nail clippers here. They can respond all they want to this. Take it as constructive criticism and seriously change your attitude you work at a pet supply store store in customer service/retail no place for that. I get people have off days I never leave bad reviews especially long ones but I just had to. Rant over. read more

This particular Petco seems to be a step above most of the others I've visited. Ever since the Evil Puppies™ entered my life, I've been shopping here for toys, leashes, treats and other assorted things. The variety of items they carry is very good, and the friendliness of the staff is stellar. Prices are a little heftier than I can find online, but to actually have the items in front of you instead of waiting around a week is always a bonus. Once I had the anti-shed bath treatment done on the girls, and they were very thorough and gentle with them. They came out looking fluffed and polished and smelling of doggie perfume. The young lady who took care of them obviously had a love for animals and it showed in her work and her treatment of our little bundles of evil. Pixel and Fedora definitely approve. read more

I've been extremely happy with Petco's grooming salon. This was either the 3rd or the 4th time we've been there with my senior Golden Retriver. Lots of reasons why: the parking is ample for Payton's ramp, I'm able to take her on my lunch break and pick her up after work, everyone has been pleasant and seem to care. First incident happened on a Saturday, I chalked it up to, it's Saturday and crazy busy... maybe over booked even. Ok, we all have our bad days. They never called to tell me she was ready, and it was especially hot that Saturday, so I didn't want her to be there any longer then needed. We weren't home an hour before the itching started.... and never stopped. She felt dirty, that doggish residue, that all dog owners are familiar with. So, I called about 4 days later. I was ticked and still didn't want to come off as rude, but I paid around $85.00 in treatments and tips... I expected her to be clean. Meanwhile, the itching hasn't stopped. Jamie who took my call, was extremely helpful and kind, but she didn't actually put me on "hold" when she stopped to talk to (later identified as) Candy. I could actually hear the "eye roll", when Candy was asked if she remembered Payton the Golden Retriever from Saturday. (no verbal response) Jamie then explained she's (Candy) will have to rewash her, I then heard Candy say "I guess". However, I'm going to give Candy the benefit of the doubt, because that's just who I am! Second bath with Candy.... The worst decision I've ever made for my child... to date. The unscented, aloe, and oatmeal bath was the reason why Payton was itching, has to be, right? And also the knicked anal gland, thought the vet. Candy's last words to me... "I really let her soak in it!" We were't home an hour before Payton was covered in a 1,000 little blisters. A week later: $95 in grooming & tips, $250.00 in vet bills, panic & fear. Still not convinced Candy...hasn't killed my dog. read more

5 stars for the man who cleaned up Herbies 4 accidents in the store.I know after the first I should have taken him outside but he wanted to shop, hes just like his mamma. Herbie is usually very well behaved and hasnt pee peed in a house or store until this tragic day.It started off with him jumping out of car in the parking lot, tearing off his collar and running for the petco door. He loves this place,I told him he could pick out a toy he was pumped! So pumped that he peed 4 times within maybe 5 mins. I ignored the last accident, paid and ran for the door the dog caused me enough embarrassment I had to get out! So thanks for the doggie clean up and sorry for Herbie loving your store so much he lost control of his lil bladder.oooppps read more

This store gave me the absolute worst service ever. I went in there on a Saturday night at 8pm to buy some fish. It took literally, 20 minutes to get some service. I bought 5 neon tetra fish and a rainbow shark and was on my way. By the time I got home (a 10 minute drive), two of the neone tetra fish were already dead. But whatever, fish die. Sooo, the very next morning, I went to return the two dead fish. I got to Petco as soon as the store opened, at 10am. I got service right away this time, but the girl had the worst attitude ever. This girl demanded a water sample from my tank, EVEN THOUGH, I never even put these two fish in my tank to begin with since they were dead before I even got the chance to put them in my tank. She was very rude and acted like she was doing me a favor by replacing the two fish. I was actually going to buy more fish, but I didn't want to deal with this horrible employee anymore. And the worst thing is, is that the two replacement fish died too! Don't buy fish from here!! Better yet, don't come here at all. You're better off going to a mom & pop shop where they actually take care of their animals, and the service is 100% better. read more

This review is only for the Pet Services portion of this Petco. There is a really awesome dude who takes care of my mutt's nails every time she's in need. He's a pro clipper. He's quick and gentle. My little Cooper actually gets excited to see him. He's so great with the dogs. He turns my wild-child pup into a calm and cooperative one. Nice job... guy who I just can't ever remember your name. I'll get it next time. For now, I'm going with Russ. read more

I've been going to this petco for as long as i can remember. From fish supplies to bearded dragon food and live worms. I am done. I purchased 5 fish 5 days ago, and about a day after i bought them, 2 angelfish died. I called today.. Because i work a lot and had no time to go.. And they said i need to bring the dead fish to get a refund.. Well.. Im not sure how 2 decomposing fish would help them decide what happened. But could have at least offered me a fish in return or a discount for a future purchase. I am very disappointed in this situation. read more

Okay not too bad not great I think overall things are organized I have mixed feelings about certain things sold inside the store but otherwise okay read more

*Update* BEWARE. Everything went downhill after Eden left. Even though it's included in the price of a groom, my dogs anal glands have not been expressed since Eden left!! This resulted in an expensive and painful anal gland rupture. Since my dog isn't the type to ever scoot across the floor, or even lock his butt, I didn't realize he was having any problem till it was too late. It was HORRIFIC!! I will never take my baby here again I can say that they did admit fault and they paid the vet bill. But that far from makes it better. ______________________________________ Today was a very sad day. Ever since we moved to the area, my dogs favorite groomer has been Eden at Petco in Elmhurst. However, today was his last groom with her as she's moving away. She's the only one he's ever willingly, and joyfully, gone to! But no worries, because the whole staff here is wonderful! Eden will be missed though. Charlie wishes her the best of luck on her next adventure! We used to go to one of those ritzy private groomers. You know,the ones that overcharge you for everything, have impossible hours, and somehow never get the haircuts right. Then we found this Petco and we aren't going anywhere! Highly recommended! read more

Petco - @charlie_loves_bella on instagram - Pet Training Near Me - Elmhurst, Illinois

I expected the tangles to be out of his ruff and from behind ears. While the deshedding job was great and he looks and smells amazing. There was still knots behind his ears :( read more

I've been going here for years. Everyone is super friendly. It's the only store in the area that sells my dogs food brand. I also bring my fur children to get their nails clipped here. And my one dog is not always the nicest, but she gets along great with the employees here. read more

After losing a pup after 18 years, I decided to get a puppy... forgetting how difficult the training process would be. I came into your store in Elmhurst to get a collar and a helpful staff member, Christina was great. She was the first person I met that was friendly and didn't seem inconvenienced when you had a question. At that time, she also told me about your training classes. What a life saver. I enrolled my puppy at 8 weeks in a class and was delighted with how much he learned so I enrolled in 3 more classes. In the last 3 months I told 3 friends about your training classes and my experience with Christina and when they went in, they were told she was gone. So they chose to go somewhere else. I too have chosen to go back to pet supplies plus. You allowed or let go of your most helpful salesperson and a outstanding trainer. Very disappointed to no longer be a referral source for Petco. read more

I love Petco, just not this one. As the proud owner of three adopted Brittanys, I particularly admire their corporate commitment to adoption from shelters and rescue groups through their Shelter Partner Program, so I go to Petco before Petsmart, even though the two competitors are almost always located within a block or two of each other! This particular Petco however, is the worst pet shop of any kind that I have ever been to. The store is so filthy that it smells bad, the merchandise is in a shambles, and they are nearly always out of whatever it is I am looking for, things like beef knee bones or braided bully stix, that any other Petco always has in stock. If you look at the tropical fish area, there are often dead, rotting fish floating in the tanks. I know that fish die, but I'd expect the staff to remove them before they start to decompose! The staff seems nice, and certainly well-intentioned, but rarely has a clue if you ask them about a product or service. They seem both poorly-trained and over-worked, since the place seems to be perpetually short-staffed. Although this is the Petco nearest my home, I go to the one in Darien for whatever I need for my dogs and fish. read more

If you are going to go to a chain store looking for goodies for your loyal pal(s) this is a great place to check out. I'm a small business owner fan, but the store is always stocked up with all I need so whatevs....it happens. The have coupons, sales, and a points system that gives you $ back, and almost anything you are looking for. I like anyplace I can bring my dog so this works for me. Petco in Elmhurst is always clean, plenty of food choices, toy choices, bedding....its a treat for my little Ziggy anytime we come here. She sniffs to her hearts content! The customer service is good, it's either high-school or college kids, or management and they have always been helpful. We have been a 5+ customer of this store and I've never had a bad experience. I think they just revamped it up a notch lately too. Nice. read more

I recently started taking our precious golden retriever to Petco. I too had Eden and loved her for the first grooming and was sad that she left. Last week we had Jamie as our groomer and she is fantastic! She is very nice, reminded me that I needed to buy the aloe shampoo I mentioned when I called, and finished in a few hours. Chloe looks gorgeous! She could be a show dog, she smells wonderful and her paws are perfectly trimmed. I could not be happier with Jamie and look forward to seeing her again. I highly recommend Jamie! Bravo! read more

Great PetCo location! Way better than the PetCo in Wood Dale that I used to go to. The layout at this store is really shopper-friendly. You can find what you're looking for fairly quickly. I like that they divide up their toys and beds in relation to what kind of dog you have and their activity level. For example, they have beds for older dogs, snugglers, dogs that sleep on their side, etc. It makes it easier for you to narrow down what kind of bed you should get. Same thing with the toys. They have toys that are good for chewers, toys that promote teeth cleaning, training, address boredom, and again, some for snugglers. Now I don't have to waste time in the store trying to guess what my dogs might like. We did buy a pretty expensive toy that claims to be durable, but my dog tore it apart in five minutes. This isn't PetCo's fault since they just sell the product. I have contacted the toy company to see what they can do for me. But I did talk to a cashier who said they might be able to refund us if we call the next day and ask to speak to a manager. We bought a new toy in the meantime that has been working great for our big chewer so that's a relief. I'm glad to finally have given this PetCo a shot. It's much closer to PetsMart and is really clean! read more