I've been a Petco customer for nearly a decade and have always found Petco to be a reliable, go-to store for all of my pet needs with consistently good customer service. However, my recent experience with the grooming services at the Petco on Montana Avenue in El Paso truly exceeded my expectations. From the moment we arrived, I was genuinely wowed by the level of care, attention, and one-on-one customer service my dogs received. The groomers were kind, patient, and clearly attentive to my pets' comfort, which made all the difference. You could really feel that they took pride in their work and cared deeply about the animals. I honestly wish I had known sooner how much the experience can vary between locations, because I would have gladly driven the extra 25 minutes to this Montana Avenue location instead of going to the Northeast location in the past. I highly recommend the grooming services here and will absolutely be bringing my dogs back if I am back in town. read more

I had an amazing experience at the Petco on Montana! Crystal took exceptional care of my dog and went above and beyond to make sure every service was done exactly to the standard I was looking for. She was patient, attentive, and clearly passionate about what she does. My dog came out looking great and feeling happy, and I couldn't be more satisfied. Crystal is truly outstanding -- I highly recommend her and this location! read more

Went for the fish! All looked healthy and lively. Staff were kind and welcoming! The place is a tad crampy tho for pushing a cart around. read more

They lied to Me about an adoption and I lost out on the kitten I wanted. They told me seven days so I checked back at 6 days to check on the kitten and they adopted it already. read more

the grooming staff at this location are trash, as well as the manager. go somewhere else. They were taking an extremely long time past my appointment time and when I brought this up to them, they cancelled my appointment and said they don't need my business. read more

I've read the reviews about terrible service so I wanted to post about my excellent experience. Patricia (tall gal with salt n pepper long hair) was AMAZING! I foster doggies but I don't have a 5013(c). Budgeting is very important. She saw that I was price checking on Amazon so rather than lose me as a customer she helped me with price matching. She took time to discuss the products I was choosing for a pup that was very itchy and she knows her stuff. Although this store is a little out of my way, I'm be back because of my great experience! read more

If you're just picking up stuff that you can get yourself, the prices are about the same as anywhere else. If you need something that requires assistance, like getting a fish. Go somewhere else. The employees will just stare at you blankly when you ask for help and go back to looking at their phones. read more

This is probably the best pet store I have seen in El Paso. There are so many unique animals here that I had not seen in other pet stores. They had the LARGEST parakeet I have ever seen in my life. Also there were several different snakes, fish, ferrets, guinea pigs and other animals. Take a few minutes if you are in the area to check out this pet store. read more

Petco - Pet Groomers Near Me - El Paso, Texas

See all

Store has very unmotivated employees that only care to hang around the register and talk and laugh or do anything except assist customers or offer any assistance to customers. Even when they're cleaning the aquarium's. They put their blinders on and ignore you, even if you're looking at fish right over their shoulders, there's no assistance given! Nonexistent customer service here, hence the majority one star reviews here! read more

Very poor customer service. Very rude employees. Employee attempted to lie to me about the health of the animals. Animals here are clearly in heavy neglect. Do not support these awful people. read more

I love going shopping for my dog. Usually when I'm in a store that has a dog section I have to try and figure out from a small selection what toy will last the longest. 5 minutes or 15 minutes. I don't know who gets more excited to come here - me or him!!! My friends tell me all the time that they wish they were my pup because they'd be spoiled. Well, they're not wrong. The things that make you happy in life deserve to be made happy in return. Making a visit to a pet store will do just that. read more

Petco - Pet Groomers Near Me - El Paso, Texas

Scheduled an appointment for pet grooming using mobile app. App said cost is $51.00. When i arrive they tell me there are other fees that are automatically added, per corporate policy. I Call B.S. read more

The front desk lady had an attitude towards me. I asked her a question about a spray for my bearded dragon that I couldn't find and she mentioned it being out of stock. When I asked if she knew where I could find it, she might as well have said "Are you stupid? You can google it yourself". Terrible service, terrible staffing, definitely wouldn't recommend anyone to come here! read more

I've been there twice and both times the staff was very nice. First time I was there, I was looking for a litter for my cat as I was recommended to use a special kind of litter after his declaw surgery. Because the vet didn't give me any information about the 'special litter', I was there walking around with no clue of what to buy. I asked the staff there and just bought one says 'clay-free walnut based litter'. But the vet told me today that the one I bought was a wrong kind. So I went back to petco today, returned the product and asked them what to get. The lady at the cashier was very knowledgable about cat products, she took me to the aisle and showed me the one I needed to buy. (Apparently it's recommended to use 'yesterday's news' from purina or anything paper-based!) Not only she helped me so much with finding the right kind, she helped me carry the litter to my car. I was very pleasant with the service. If you know you're gonna be shopping there a lot, I recommend you to get the paw membership. You can sign up at the cashier; they only need your general information and you'll get 5% off every purchase. read more

Petco - New location. In the Bassett place - Pet Groomers Near Me - El Paso, Texas

See all

Cat owners please take your cats elsewhere. Agave pet grooming does cats, and they're cheaper too. The new cat groomer, who replaced Priscilla, has 15 years of experience grooming, but 0 years of customer service experience. I'm just glad his true personality was revealed before I decided to take my business elsewhere; I can only imagine the way he would interact with my cat. Petco must have been desperate to hire a cat groomer, and desperate times leads to desperate measures. Smh Petco, smh. read more

First of all, the service here is top notch! Absolutely AMAZING! Love love love the selection of treats in the treat bar. My dog loves them! When I went there, they had bogo safari toys which kinda blew my mind... I mean, a deal on dog toys? Unheard of at that "other" pet store. The store seems a bit small but has a great selection and an in-store vet as well. Sign up for the rewards program and you'll receive a coupon book full of freebies and/or great deals. read more

Cookie bar, clothing aisle, hair styling,entertainment of live animals. What more can a girl ask for? Wait you can bring your dog!! Have conversations with random people because they want to tell you your their dog's story and I want to tell them mine. Brush your dogs, get their sweaters on and get them down to the fun in town. read more

Petco - Pet Groomers Near Me - El Paso, Texas

See all

This use to be a good place to go but now I go there at 9:45am when they open at 9am and the fish lights are still off and they don't really seem to care. Now I go to the east side and Diego always has everything up and running at 9am when they open. Diego is very knowledgeable over there go see him. Went there again today looked at their nasty fish tanks for 10 minutes while manager and employee talked and talked at the counter oblivious to anyone. As I walked out t finally she asked if I needed help told her too late of y'all wasn't chatting it up you could have made a sale. It is true what they say employees mirror their leadership and this place is garbage. New leadership is needed for sure. read more

What 20 minutes outside in 101 degree weather just to be told that my daughter could not go in the store. They have signs up for everything else- but they failed to put that sign up. Thanks Petco - will find another company to do my Buisness with. read more

Awful experience. We had a difficult time getting our kitty in the car and were 3 minutes late for our appointment. When we arrived they said the vet Had left because we missed their call 15 minutes earlier. We arrived during our scheduled appointment time and the vet wasn't here. Our kitty experienced the trauma of a car ride for the vet to leave early for her lunch break. Awful awful experience. read more

I am so happy they built this Petco near us! I have 3 mastiffs and just picked them up from being groomed. I had been taking them to Petsmart for a while but every time I took them I would get excuses that I could only take them at a "certain time" because of their size and they would charge me extra. The last time their I picked up my female and she was bleeding! Anywho, Petco did an awesome job at a GREAT price and I am so happy to make the change! Thank you to all the friendly groomers who do their best to meet the needs of clients. You are awesome! read more

We travel and do not live here, so we called to get our pups shots and was told yes no problem so we drove another 40 miles. When we arrived on Sunday at around 12:00 and was told no we can't see your dogs today please go to a different store at a later time. Very disappointing. read more

Always an excellent job by Nancy! She is so kind and caring and her work is exceptional.

Awful customer service from Petco all around. On a Sunday day morning I was parked in their parking lot waiting for them to open when suddenly I felt my car shake. I got out and realized that one of their employees had hit my car with one of their carts. She was very relaxed about the whole situation and continued to do what she was doing blowing me off. I waited around for the store manager who told me there was nothing she or anyone could do being that it was a Sunday and most corporate offices would be closed and anyone would most likely attribute it to "the wind and a cart," her words. I then called customer service who seemed upset about the way I was treated and made a report. I followed up after not hearing back and there was no record of the report so I resubmitted one. I finally heard back from the district manager who said he submitted a report to claims and I should hear back in a week or call him. I've called him twice since then and have left a message with no call back. Essentially it's been over a month and no one at Petco has even attempted to remedy the situation and I have continued to support this buisness throughout it all because they have products that I like, but never again will I recommend this facility to anyone when there are better alternatives such as Petsmart, Pet read more

I really like this location! The staff is very nice and they always smile and say hello. There are just a few things that need work. Stop being on your cell phones on the floor. Especially when you're ringing up customers. The other day I went in and the employee was talking out loud while ring me up about how "the leadership has failed them, no morale". Of all things to be said in front of a customer... second are the employees smoking right in front of the entrance to the store. Walk around the corner against the wall facing Montana. read more

I'm normally not one to leave a bad review, but after the same behavior over and over I will. I usually wait no less than 30 minutes for a pick up. I go through the app first. Let them know when I'm on my way and parked. Once I hit that I'm parked I'll wait 15-20 minutes before calling. When I call I'm left ringing for around 5 minutes and usually they answer and immediately hang up, I can hear all the other people. I know they're picking it up. This last time I had to actually walk in the store because I waited 40 minutes and they kept hanging up on me. I walk in tell them how long I'd been waiting and I wanted my order. I promptly went back into my car because I have kids with me. The lady then came out and told me they had to still go get it and that's why they didn't bring it out. Negative, when I went in I saw it sitting right there in the cart by the door. So, instead of owning up and saying they messed up she blamed it on me. It's unacceptable. This store is always low on staff and VERY slow. Get better or more employees read more