If I could give zero stars, I would. I cannot and will not recommend this facility based on our…read moreexperience.
I am genuinely shocked by the experience we had today. If you're looking for a place that is welcoming, patient, and understanding of dogs, especially young dog, this was the exact opposite.
We scheduled a temperament evaluation because we were interested in boarding our dogs for the weekend. From the moment we walked in, the woman at the front desk was incredibly unfriendly and immediately gave off an incredibly cold, judgmental attitude. There was no greeting, no smile, and no attempt to make us or our dogs feel welcome. Instead, we were immediately made to feel unwelcomed and like we were an inconvenience.
Our dogs were barking because they had just entered a new environment filled with unfamiliar dogs, a completely normal reaction, especially for puppies. You would expect a facility whose entire business revolves around dogs to understand that. Instead, we felt judged before anyone even attempted to interact with them. I would expect a facility that specializes in boarding and caring for dogs to understand that this is normal behavior and know how to handle it professionally.
What upset me most was how our 6-month-old Doberman was handled. Without taking the time to introduce herself or allow him to become comfortable, she abruptly took his leash from my hand and disappeared with him. Less than 30 seconds later she returned and said, "He's not good. We won't be able to keep him. Do you even want to try the other dogs?"
Thirty seconds? That's your temperament evaluation?!
Thirty seconds is hardly enough time to evaluate any dog, let alone a young puppy in a completely unfamiliar environment. No reputable boarding facility can honestly assess a puppy's temperament in under a minute, especially in a brand-new environment. It was obvious there was no genuine attempt to evaluate him. It felt as though the decision had already been made.
What made the experience even worse was her overall demeanor. She barely acknowledged our dogs, seemed uncomfortable even walking near them, and showed none of the patience, confidence, or compassion I would expect from someone who works with animals every day.
At that point, I chose to leave immediately. If this is how prospective clients are treated in front of the owners during an initial evaluation, I have absolutely no confidence in how dogs are treated behind closed doors.
This was, without question, the least dog-friendly experience I have ever had at a business that claims to specialize in dogs. Customer service matters. Compassion matters. Patience matters. Unfortunately, we experienced none of those today. We walked in hoping to find a place we could trust with our dogs. We walked out feeling judged, dismissed, and honestly angry.
There are plenty of boarding facilities that understand dog behavior, especially puppy behavior, and know how to treat both pets and their owners with kindness and professionalism. This was not one of them.
We will absolutely be taking our dogs somewhere that understands canine behavior, treats owners with respect, and actually enjoys working with dogs.
