No complaints about this place. Workers are friendly and helpful. When I want to price match with their prices online, they're happy to do so. But the only downside to that is you have to have a Pals card. I have a pet bunny and I can find everything I need for him here at a great price. The store also sells birds, pet mice, lizards, fish, sometimes I see hamsters and guinea pigs, and food and accessories for all animals. If you have a pet, there's a high chance you'll find everything you need here too! read more

This is not a store review! I have two dogs and two SPCA rescued cats and love PETCO although this specific employee made my last experience far less enjoyable than it always was. When you have a new puppy you are expected to have new questions and the employees in a pet store are expected to be not only knowledgeable and helpful, but at least nice. When I asked an elderly blond worker (maybe Teresa since she was the only one without a name tag) about a puppy food that was out of stock, she rolled her eyes at me as I'm in her way and answered shortly "hard times" or something like that. PETCO had a sale going on buy 3 treats and get one free (mix and match). I mixed different training treats. An hour later I came back to exchange one of the 4 bags because my puppy refused to taste the salmon. My luck that it was the one they counted as free so you can't return it...hmm. Ok, but I didn't ask for money back I just want to exchange it to another one that includes in the sale and even with the same price tag. Nope you can't do it - the same elderly blond worker (Teresa?) rudely replied. When I offered to return all items I bought and just buy them again. Yes apparently that's possible but the employee became super impatient and agitated probably because she didn't like the fact I found a loophole and she even said "whatever" which is not true, because if it was I would not have to bring and return all my purchases in order to exchange only one but "whatever". When I came back I noticed Teresa on the register talking with a customer in the same rude and impolite manner. I guess it wasn't me it's just how she treats Customers in general. When she was done she saw me and preferred not to deal with my return. Instead she sent Andrea my way and it was the only decent customer service decision Teresa made. If you're not in the mood and can't keep it in check don't deal with us customers. Policies aside my review is about how I was treated by an employee. On that note - thank you Andrea. You have my 5 stars for effortlessly understanding (I had to explain all over again) and making this transaction in a flash. read more

Once again Emily and crew here at Petco is going above and beyond their means to help me and getting the stuff that I need I appreciate this store and the employees of the store so much if you need pet supplies or anything please shop here because they will go above and beyond to help read more

Ugh. I normally prefer Petco over Petsmart. They have a wider selection of dog medicines and first aid remedies, so I'm usually in for those items. However, this review is regarding the grooming services here. I have been to this location for grooming services twice. The first time, I brought my baby boy Max in for a quick fur trim, brush, teeth freshening, and nail trim. We brought our vaccine paperwork and the woman was able to take us immediately. The grooming service was done in about 10 minutes, which was great for us since we were in a rush. From what I saw, the woman was pretty gentle and seemed to care about her work. Then she finished. She helped him off the table and brought him to the gate to being him to us. She had placed a thin rope around his neck for grooming, and he was scared from being away from me. When he refused to walk through the gate, she literally DRAGGED HIM by the NECK from the rope to get him to move. The rope constricted around his neck, choking him. I had to tell her to stop immediately and allow me to grab him. I cannot believe that such an idiot would be allowed near animals, when they believe that abuse and maltreatment is acceptable practice. Disgusting. My wife took him to have his nails trimmed this evening, because they're too long and no other place is available. We figured that it would be safe because it was just a nail trim, and they wouldn't need to use a rope. I called in advance to see if they had an opening. Since Max had been there before, I assumed they would have everything they needed to service us. I was wrong. That idiot woman who choked my dog forgot to scan the vaccine paperwork into Max's file. I had to drive home first to get the paperwork, and then drive back to the location just to get his trim. The woman on the phone claimed that his vaccines had expired--impossible, since he just had a checkup a month ago. The customer service here is an abomination. I will not be back for any grooming services. I do not trust that sick woman with my dog, and since no one else seems to have their crap together, I don't plan on giving them another chance. I'd rather spend more money on a nail trim and receive good service and kind treatment. In short: Petco, you are the dingleberry that occasionally gets stuck to my dog's butt after a huge poop. I am over your stench and I've decided to pluck you off and throw you away. read more

I am not one to normally write scathing reviews at all, but when my girlfriend and I came in today to buy some flea medicine, we went to go look at the cute animals and we noticed that in one of the hamster cages there was a fight going on, so my girlfriend tapped on the glass to get the hamsters to stop. The hamsters did stop momentarily and we saw that it was actually just one hamster that was beating up a smaller one. After a minute or two, the aggressive hamster went after the smaller one again and at this point my girlfriend decided that she needed to get an employee while I tried to get the aggressive one to stop. When it finally stopped beating up the small one, I noticed that it had many blotches of hair missing and that it was bleeding, and it wasn't doing so well. The poor thing was very sluggish and was trying to groom itself while having a huge bleeding gash on its back. I was very concerned at this point and felt hopeless as the aggressive hamster creeped up to the small one and beat it up again. I understand that animals can be territorial and aggressive, but what shocked and infuriated me and my girlfriend was that after we told an employee that one of their hamsters was killing another one, she just told us that they do that and just said that they actually shouldn't be doing it because they are young and not at the territorial age. My girlfriend explained that that wasn't the case and that the hamsters should be separated. The employee did not seem concerned at all and she talked to us as if we were hysterical. She did tell us, in a condescending tone, that she'd let her manager know. However, the entire time we were there nothing was ever done, even after we mentioned it again. For being a pet store, this disregard for animal life is very sad...so I won't shopping here anymore. I added a picture of the small hamster, that was getting beat up, to the business pictures read more

Petco - Couldn't save this little guy - Pet Stores Near Me - Davis, California

It's handy having a Petco close to my house, but the service is super hit and miss, and, unfortunately, my most recent trip in left me pretty bummed out. I inherited to a fish tank when my mom moved out of state so we decided it was time to add some fish to our home. We went in to get our fish and the customer service was decent, but we had to wait a decent amount of time to get them. We got 5 fish from the same tank so we thought we were good to go. Unfortunately, when I woke up the next morning TWO of them had died. I was honestly shocked and almost immediately went in to ask what had happened. Fortunately, this time the girl who works in aquatics was there and was able to tell me that they never should have sold us 5 fish at one time because it would create super high levels of ammonia that would kill the fish. She offered me a refund for the fish which I promptly declined, I was just glad to know what had happened. She was really helpful. I've had similarly incongruent info given to me by other employees regarding dog food as well. Again, convenient location, but super spotty customer service. read more

I took Max here for a mini make-rover yesterday! Really enjoyed the service definitely worth the price but his nails seemed rough/flakey where they had been clipped. Maybe I have to pay more to have those pieces buffed off? In any event worth the price! Here's some pics of the puppet after it was done. read more

Petco - Pet Stores Near Me - Davis, California

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awful, 2nd dog is still suffering and taking medicine 2 weeks later ... customer service will not return calls or emails read more

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Two stars today for the interaction this morning with a young woman wearing a ponytail. I needed help looking for a Purina Pro Plan bag, in chicken flavor. The bags were not all orderly and someone needed a ladder to check the bags at the back of the shelves. She just came over and visually told me that's all they had, no extra checking by getting on a ladder or maybe checking her depot, if they have one. Then left. I am not planning to go back with this level of "employee with a bad attitude and zero assistance". read more

Have taken my dog to get groomed before but this last time I took him there they took 5 hours on him we dropped him off at 8am and didn't pick him until 1:30pm because of a new girl she shaved him too short on some parts of his body she gave him a cut in his ear and burned his testicle area we've had to take him to the vet and keep him on ointments and medication because of the pain she didn't even cut his nails don't know why they let you choose a groomer if they're just gonna let anyone do their grooming super upset with this place read more

I made an appointment for 1:00pm on Thursday 9/1/22 to have my 20lb. 14 year old Rat Terrier bathed and get a nail trim. I was told during check in that it would take 1.5 to 2 hours. I ran my errands and came back after 2 hours. There were at least 4-5 employees sitting around inside the grooming area doing nothing. The girl helping me left and came back and told me it would be at least another 45 minutes! 2 hours and 45 minutes is absolutely unacceptable for a bath and nail trim. I'm sure my old dog was NOT happy having to wait almost 3 hours in a back room kennel. I went back out to my car to wait. Almost 30 minutes later a girl called and said they were having trouble with my dog. She said "He looked like he was about to have a seizure and could I come and get him immediately?" What? My dog was not about to have a seizure... he was stressed out! I paid my bill and they brought him out to me. When the woman handed me the leash she said they could not trim his nails! Again... absolutely unacceptable. I actually paid full price for a service that I did not receive and not one single person mentioned the "seizure" or seemed to care, so that was total bull. I will NEVER take my dog back to that location again. Terrible management and terrible customer service to have so many employees sitting around in plain view while dogs and customers have been waiting hours. read more

I'm glad to have a Petco in the neighborhood for my pet care needs. Staff has always been helpful and their rewards program is a nice bonus for frequent buys. Generally well-stocked, though they don't carry the current brand of kibble my kitties are eating. Still a frequent stop for toys and pet essentials. read more

We just brought our 3 year old yellow lab in for grooming, for the first time, to Petco. Lori, the manager, was very friendly and knowledgeable. Our dog smells and feels wonderful and was happy to be there. We will definitely be back! read more

Petco - Pet Stores Near Me - Davis, California

We just had a really bad experience with the PETCO Groomer at this Davis store. They didn't trim our dog nails or paws hair because they said he didn't like it, while every other groomer has done it in the past with no problem. They also did cut hair on his ears, which we didn't ask for, and they did a really unprofessional work. Now we'll need to take him to an actual groomer to get it fixed. It was very expensive and disappointing. When we complain at the store, they discounted $10 for not being able to do the nails. But, we had to pay for all the other SPA things they did that we didn't even care about. read more

It's a decent store but lacking in some things. For the store itself, it's pretty clean and well lit. The staff is really friendly but sometimes they don't know where everything is exactly. I don't mind following them around but trailing around the whole store is a little bit eh. There were dog treats in the front and I saw one named "Dark side cookies" with Darth Vader's face imprinted on it. That's just adorable! I now wish I had a dog to get treats for. We looked on the website and saw many things for sale. We popped by the store to see if it was in store but it was only online... the shipping was more than the product so oh well. In the hamster section, there were so many teddy hamsters in one cage. They started fighting each other... the biggest one was winning so badly that I felt horrible for the other 3. I wish I can just take them all home. One tank with 4 hamsters is too much. They're too big to be in the same space that 1 robo hamster has. Things are usually pretty reasonably priced for what I get. I normally don't have any complaints of the products but I feel bad for the hamsters and betta fishes. Some tanks are too small (should be 1 fish per 5 gallon of water). But it's petco, it serves its purpose. read more

The staff is always super friendly and offers to help me in a bunch of ways. Only once have they been out of stock of something I needed. When I checkout the staff always offers to bring my purchases out to my car, it's so kind! read more

Annoyed greatly. Short version: very poor customer service and poor communication. They lied about how long it would take and tried to overcharge me. I booked an appointment to get my 10lb Maltese mix dog groomed. I got a confirmation email saying that it would only take 2 hours and 20 minutes. When I come in today, there was no problem checking in and getting him back to a room with no windows (a very worrisome practice - the whole facility should be completely transparent about what is going on). I wait in the store, talking to another owner waiting for her dog to be finished grooming. She had an appointment at 10am and paid extra to have her dog to be groomed faster ("zoom-groom" is what the groomers call it). My appointment was at 1pm. She was there waiting for 3 hours already, and her dog was probably 15-20lbs. She recommended that I go in after 30 minutes to make sure my dog has at least been washed. At 1:30, I ask about how my dog is doing, and within minutes my dog is brought out, looking no different. They say that it will take 4 hours from that point (because they hadn't even started on him). So in the first 30 minutes of my appointment my dog sat in a crate in the back, with no grooming or cleaning being done. Instead, they took in a walk-in nail trimming and completed that. When I asked why it would take so much longer, after I was told it would be 2.5 hours, Lori (the lady at the desk) said that all grooming appointments take 4 hours because they work "a little bit on each dog at a time." That is ridiculous - when I get my hair done, my hairdresser only works on me, NOT on multiple other people at a time. That is a sign of mismanagement. I hope those aren't the rules for Petco, because that is unacceptable - one customer should be serviced at a time. Lori said they offer an extra service to get him done faster by only working on him for the duration of his appointment (that "zoom-groom" I mentioned earlier). That costs extra, and doesn't even work (that other customer paid for a zoom-groom and was still waiting 3 hours later). To add to my frustration, they also tried to charge him as a medium sized dog. When I questioned why, Lori said, "we have dogs coming in here that are smaller than his head." That isn't possible, his head is probably the size of a tennis ball. Even still, they determine their prices by weight online and I expect that to be carried through to the appointment NOT changed when they think I'm naive enough to let them charge me more. Just disappointed. The store itself is okay, although sells products at a price higher than on their website. The Petco corporation should investigate their storefront practices. read more

Took my dog here to get groomed a couple times now and both times took ridiculously long. I have a VERY small maltipoo and it took them almost 6 HOURS both times. On top of that, the second time they shaved her down to bone all over and said her hair was matted and it definitely was not. When I picked her up and brought her home to brush her a few days later she was shaking and trembling when I went to brush her which to poor baby never did before. I don't know if they were too forceful or what but she was TERRIFIED! NEVER getting her groomed by another Petco. I will do it myself or take her to a professional dog groomer that knows how to handle dogs and do it in a more timely manner. read more

If you're a person of color, don't shop here. I always forget how racist Davis can be because sometimes I have to come here to get service for my car. I went into Petco to get treats for my dog at least two young females were on their phones huddled up. I asked multiple times if I could check out please. That seem to bother them. I had two items and instead of just letting me get out of there quickly, they kept stopping to be on their phones. I said if you just help me and check me out you can go back to whatever you're doing. Then they started saying snotty remarks back as if I'm in the wrong for wanting to leave. I should've walked out when they were looking at me up-and-down. But I wanted my dog to get a little snack. I've never had bad service at a Petco before but I will never come back here again. Like I said I always forget how racist Davis can be until I go into someplace and I can't even get basic service. Shame on you and I don't regret calling you mean little bitches. Because that's what you were mean little bitches. I don't know if you are aware but your job at customer service so maybe get some coaching so that others aren't having to be burdened by your lack of basic human interaction skills. That was utter trash. read more

Groomers are beyond rude. They look miserable and take awful care of your pets. The lady who sits on her computer outside is so disrespectful and believes that she is the queen or something. It's ridiculous. The store manager on the other hand is great so thats for the 1 star. read more

I've been going to Petco for years, and today I brought 3 items to the counter. The gentlemen told me I could get a 4th for free, and pointed to the most expensive section. I thought, "What a nice guy". I then paid for the items. When I got home I saw he took off just the cheapest item. I have no problem with them taking off the cheapest. I have a problem with him pointing to the most expensive section and telling me that "the 4th would be free". I felt stupid and mislead. I even called to explain how I felt. He gave me a lecture on how stores do it. I don't care about the money. But Mr. General Manager, you rang me up and spoke to me on the phone, do you think you treated me right? read more

Where do I begin... I've been coming to Petco to groom my dog and the first few visits were fine. Upon the 3rd visit, my dog came back with a flea that also bit me in multiple places in my body. Absolutely unacceptable. And on top of that, they kept him in their premises for 6 hours!! When I did my review on them, I received a call from their manager, Lori/Laurie? To come in and get a full refund. Unfortunately because I was going out of town that same night she asked if I could come in on Sunday, which happened to be my birthday, she didn't know but I also told her that I couldn't come because I wasn't going to be in town. When I came back to Davis I called multiple times, my call was ignored until I left a voicemail and I happened to call on a different time and the lady on the phone took a message for me. I never received a call back. I took him again in April and paid the full price for his service and received my dog at a decent time. I'm surprised the "manager" didn't recognize me or my pet to be able to comp the service I needed a refund for. Still no refund. I booked a grooming appointment for Friday 7/12/19 at 5:45pm and received a call at around 12pm on the day of asking me to come in earlier so that they had enough time to bathe and groom him. They asked for 5pm, I get off at 5. I specifically ask for that time for a reason and had booked the appointment on Monday of that week. Why would it take them 4 days to figure out that they couldn't give me a service on that day? Or better yet, why would they offer that time if they can't fulfill it?! I had to cancel my appointment for that same reason and they were trying to reschedule me but unfortunately I couldn't because I was going out of town that weekend, hence why I specifically booked Friday!!!! On Monday I book an appointment for a bath on Tuesday 7/16/19 and I get a call around noon telling me that they have no water (plumbing issues?) and that they had to cancel my appointment. Okay so get it, no water. The lady said I'd get a 25% off on my next grooming only if it's within two weeks. No, I'm tired of all this back and forth and shitty customer service. I will not be coming to this location again. read more

HEADACHE USA Since there are mostly one and two stars reviews (which doesn't surprise me), I figured I better add mine... As far as the place itself, it is well stocked and has pretty much everything one would expect from a chain pet-store. However, it is not well managed and everything is done REACTIVLY , which in turns creates a lot of chaos and as a result -- unsatisfied customers, and once I leave the store, I usually leave with a headache. At the store, often time I was hassled by a representative of "BLUE" dog food who tries to push their dog food.... Cashiers and employees constantly meander the store in a hurried fashion as though they are on a mission and when it times to pay, there is no one there. Then, when a cashier shows up to open a register as though they are doing you a big favor, the badgering begins about "if you are a member of our club", and whats your phone number, and do you have another phone number (even though I told them I just want to pay and leave), then the $64,000 question comes after I already paid "do you want a bag" (and I think to myself, no I can just stuff the cans of food in the socks and pockets... In conclusion, even though everyone means well, shopping experience feels very disjointed... read more

We went in yesterday with our two new rescue dogs. On our way out I mentioned to the cashier, a lovely man by the name of Israel (I think?), that we had just adopted the day before. He informed us that new dogs get a welcome packet full of coupons! We had only picked up two leashes and two treats because the dogs came with collars, food, and we already had dog beds. We were going to get more food off of amazon because that's where I do a lot of my shopping, as well as shampoo, conditioner, etc. However! I spent last night price comparing, and Petco actually comes out ahead for all the items I was looking at! We will be coming back here, coupon book in hand, to get Well & Good shampoo/conditioner and some Blue dog food (one FREE roll, can, and 50% off a bag!). Thanks to that cashier yesterday I'm one grateful customer :) read more

This is about the grooming services offered at this location. We did not have a good experience, unfortunately. We ended up going there because my groomer closed for good due to the pandemic and we/our pet needed a haircut. Dog was in distress for 10 days after the haircut and that was an indication of the treatment he had received during the 4-5 grooming appointment. The place looked dirty, very hot (I only was in there for a few minutes) and my dog wasn't ready even after 4 hours after being dropped off. read more

What horrible customer service! I purchased a complete dog training package for my new rescue dog and was unable to use it because she turned out to be aggressive around other dogs and I didn't feel comfortable bringing her into the store. I ended up returning her to the rescue center due to an incident she had with another dog. I asked the trainer if I could transfer the training sessions to a different dog and she said it was fine. After some time, I finally got another dog - but she doesn't need any training. I decided to ask for a refund from the store. The associate told me that I couldn't get a refund because I should have asked for it before the second training session. Well...I didn't have a training schedule set up because I told the trainer I couldn't bring my dog in due to her aggression. I asked for a merchandise credit but they said there was nothing they could do! I had to call the corporate office in order to get anything resolved. The best they could do was issue me a $119 merchandise credit after spending $319 for the training package. Are you serious? I lost $200 on a service they didn't provide. After I use the credit, I will NEVER shop at this store again. read more

this location has the most mentally challenged staff i have ever seen at any store in my life. just go here and you'll see what i'm talking about. i tolerated it until they were so shockingly rude to me and other customers on multiple occasions, and now i order all of my pet supplies on amazon instead. i'll describe a couple instances on the top of my mind. i pointed out that the chameleon wasn't doing well (since petco is notorious for their poor reptile care and wrong care instructions) and suggested they take it to a vet politely, and the worker there checked herself and decided the chameleon was fine (a retail worker is not a vet) and was very rude to me about it. another time right after christmas, there was a sale sign over the dog beds that said $100, and i got the bed directly from the section with that sign. when i went to check out, it came up as $200 and i nicely said "oh i saw a sale sign right by it that said $100," thinking that she would either correct the price or correct me if the sign was for some reason in the wrong place or something, but instead she very rudely said she had no idea what i was talking about and that bed would never be on sale, etc in a very aggressive tone. being around the staff here already makes me uncomfortable because of how weird and unintelligent they are, and it just makes it so much worse how rude and abrasive they are to customers. whoever is in charge of hiring at this location needs to be psychologically assessed and fired. read more

Best experience ever.... bought my son his first pet a tortoise. Gentlemen named Evan told us everything we needed to know and even gave us a print out of exactly how to take care of it. Made sure we had everything we needed for our new pet. read more

The manager Megan and the aquatics specialist are very unprofessional & EXTREMELY RUDE. I came in today with my boyfriend to buy a Chinese algae eater, and when we were trying to get help to buy the fish the worker asked us a series of questions about the tank (which is reasonable). I proceeded to tell her the dimensions of the tank, and she basically refused to sell me the fish unless I provided "PROOF" of a tank appropriate for the fish to live in... she said "I'll sell you the fish when you show me the tank". I've bought fishes for both my tanks here for over a year and this has NEVER happened to me. I understand they have a right to refuse selling to any customer BUT FOR WHAT REASON??? I'm extremely upset that they were so rude to me. I've never had any pet store rudely ask and require me to show proof of my tank to get a fish LOL. We asked why she wouldn't sell us the fish, and she said She has the right to deny us to "protect the fish" . that's so funny because the fish would've been better off in our hands than dying in their tanks anyway. She proceeded to argue with my boyfriend, and when we brought the issue up to the manager she yelled for us to get out and took the workers side. When we got home, we called their store phone number to ask for the manager's name, and we got her name (Megan). When she realized we were the customers that just left the store, manager basically lied and said she wasn't the manager and hung up the phone immediately. How unprofessional and silly. If you're going to be a manager, at least be trained on how to handle conflict instead of lying to us and hanging up the phone. We will be contacting the district manager about this & never coming back here again. Petco is bullshit anyway -- please don't try to say that you won't sell us fish because you "care" about your pets when I see dead fish all over the tanks. Word of advice: remove the dead fish before diseases spread if you care about them so much read more

My husband got me an aquarium as a gift , since we don't know anything about how to maintain an aquarium we went to this place to ask them some questions about the aquarium and how to make it ready for my future fish . They were really helpful and nice, they told me everything I needed to know. I had to fill up the aquarium and let it cycle for two weeks and then test the water to see if its ready or not, so i went back to petco after two weeks and they tested the water and unfortunately it wasn't ready :( , they told me the reason and how to fix it. Hopefully I'm going to get myself some fish by end of the week , Im so excited. read more

I am not big on buying things at Petco, as I believe that things in the store are rather overpriced. However, I am here on a regular basis with my two dogs to have their nails trimmed. I stopped trimming my first dog's nails after he expressed his anal glands all over my kitchen (sorry to be so graphic). Now we go to Petco about once a month and for $10 he gets a nail trim and a treat while I get a piece of mind and get to keep a clean kitchen. My second dog (rescue wire terrier) is a bit bitey and super winy, but the grooming ladies at Petco manage to keep him calm and trim his nails pretty quickly as well. I don't plan on taking these two anywhere else. read more

I felt discriminated when I entered petco. I was shopping for a beta fish and I caught her a few times turning her entire body around. I caught her looking and my fiancé and my children badly. We had a cart full of items for the beta until she began talking about the well being of the beta fish... honestly that beta bish was going to have extremely lots of gallons all for itself! I feel discriminated since she also said she won't allow me to buy that fish. Petco does have a bad reputation with mistreating goldfish so she should get her facts right! I'll keep going to per extreme instead! read more

We drove here from Woodland with high expectations...First impression its small unlike other stores and smells like dirty animals... they had very little selection on Nutro dog food quite the bummer Which means I have to drive to Vacaville or Sac...service was ok read more

An update for my recent grooming experience with Petco: Be sure to make an appointment. I'll start with the positive: We brought our Golden Retriever here to be groomed. She just needed the bath and basic fur trimming done. The estimate was about two hours for her to be done. It actually took more than three hours to get her groomed. We were told that they took their time because she was scared. It's nice to know that they were patient with her and didn't make her uncomfortable, just to meet a deadline. Props for their consideration. She looked wonderful. Her fur was soft and shiny. Her fur was neatly cut. My issue with Petco Groomers is that they cut off too much of her nails. This is where they need to have more discretion. When you trim a dog's nails, you don't want to cut TOO close to the nerves. It's like cutting human fingernails too close to the skin. This gives a lot of discomfort and may cause bleeding. THIS IS WHAT HAPPENED TO MY DOG!! After a few laps in the backyard, we noticed blood on her paws. And it wasn't just on one paw. She was bleeding on all four of her paws! Almost every nail had red pigment on it. It was astonishing to see that a grooming professional would ignore the consequences of improper nail trimming. She limped back into the house. If you choose to have Petco groom your pets, be very specific about what you want. It may help avoid a similar incident from occurring with another pet. read more

This is my first review on yelp? Why might one ask? Because the experience was THAT bad that it warranted a review. I never felt so sad to be put down at a pet store than today. Before purchasing two Dwarf hamsters, I did my research and found that Dwarf hamsters can be paired together as they often enjoy the company of each other, and those of the same siblings do even a better job. However, we did run into a small issue with the two Dwarf hamsters we initially got, and wanted to exchange the aggressive one for the other sibling, since they originally had three hamsters together. The worker there told us that they were in a "juvenile" age and once they mature, it would not work out at all and we would have to get another cage. NEVER did they mention that this would work out, or the fact that Dwarf hamsters are social in nature. They don't even mention that there is a CHANCE it'll work. "Do you still want to try" he says. We said yes and his response was "Ok, then, they're all going to fight, nothing will change. But you can I guess." As we return to the register, another person, whom I believe was the manager said "They're getting another one? FINAL SALE THEN." I don't cuss often, but what the FUCK? Being 4ft 10in asian girl, this ~6ft 5in man achieved his point of scaring me. But you know what, the first paring fought almost minutes meeting each other in the cage and reoccurred roughly every 15-30 mins . The new paring has not fought each other at all. When they first met each other in the cage, I was scared right away that they would fight. But the hamsters sniffed each other and that was it. They actually use one house together even though there's two in the cage. I'm very happy that these Dwarf hamsters are enjoying each others company. I guess another way to vent my anger, the worker and manager is like your super racist Asian dad, whom steps on all your hopes and dream. You want to date a non Asian? "It would never work out. There is no evidence that Asians can live with non Asian, you guys will fight all day and he will treat you like shit and you will end up leaving him." TL:DR Petco was rude as hell, didn't want to help facilitate a hamster pet owner dream of owning two hamsters together. BONUS!!!!!! When I went to get the 15 gallon fish tank & mesh top for my hamsters, they recommended against it stated that my dwarf hamsters would get respiratory problem because there wouldn't be enough ventilation. http://i.imgur.com/sQP5zIv.jpg That is my cage in question, personally I think there's more ventilation then what they're using in petco. read more

This store might look decent n all but the grooming dept is horrible took my shih tuz in today to be groomed and the worker who gromed was terrible he is missing so many hair from his body they cut it very unevenly n some spots were bold and my dog was bleeding lil on the bottom because of the clippers they used to shave his hair n his private area was cut he was bleeding so I m wearing all the pet owners beware those are some pics I took to show u guys how they groom them read more

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This review is strictly for their grooming services. I brought my little dog here to get his nails trimmed (since he felt like being a princess that day and refused to let anyone near his nails). After telling the groomer what I wanted, she immediately grabbed my dog, tied him to the chair and started kissing him ( My dog is a super kisser and once he starts, he won't stop- so they were going at it for a good few minutes while i waited ) . Then she quickly grabbed his hands and trimmed all his nails - all within 10 seconds! While i am quite impressed by her speed, i am however, not so impressed by the job she did. After inspecting her "work" i noticed that she didn't really cut much - my dog has super "dainty" fingernails that get long easily, so every time we get it trimmed we have to trim it as close as we can get without hurting him. After noticing that she can cut a little more, I asked the groomers in a very nice manner if she can cut a little bit more. She rudely said, that's the most i can get without hurting him... it's already near his quick. umm.. attitude much? and no lady. you have a while to go until you get to his quick. After a bit of going back and forth, she finally agreed to cut a bit more ( by a bit i mean like one tiny sliver more ). After arriving home, I closely examined my dog's paws and what do you know. I was right! his fingernails were barely even cut! It's as if he didn't even get a trim at all! Now i'm just mad at myself for even paying to get his nails barely trimmed.. I guess i won't be frequenting this grooming service. read more

I do typically shop in the store but ordered on line a repeat order. OMG what a freaking mess. I placed an order over $35.00 ...$48.00 to be exact. The website says all orders over $35.00 ship same day free shipping. It has been 3 days and my order still has not shipped. i called and received someone in the Philippines. She gave me the run around said she cannot give me my money back need to get it and return to store for credit. I won't receive the items until mid next week which is over a week from the time i ordered. I asked for a manager and was told no manager there. I will never order from petco again and will continue to order from Chewy.. At least you know you will get your order within a few days. read more

If it weren't for the snobby, know-it-all "fish-experts" that are at this store, I would be giving this place five stars. Petco has always had what I needed for my animals and at a decent price and convenient location. But for your fishy needs - do not go here unless you like being lectured and hear lame jokes that only waste your time. At around this time last year, I bought a betta from Petco who was not doing so well. He refused to eat the pellet food that I got for him, so I decided to come back and ask exactly what kind of food (brand, type, etc) they fed to their bettas and hopefully if I bought the same kind, then my picky betta would start eating. They called over their "expert fish guy" which was some young white guy. I explained that my betta wasn't eating and asked what kind of food they usually feed to their bettas. He goes, "Human Brains." ... That's nice. But if I wanted to hear a sarcastic, lame remark while my fish is dieing, I could've asked the hundreds of drunk frat guys running around town. Second negative experience was last week when I went to go pick up some Otos for my tanks. Some chubby, scruffy looking man came over to help and I told him, "We'd like to get the Oto catfish here." Pointing to the sticker that had a picture of it in case he wasn't sure what it was (wouldn't be surprised). First thing he said, "What size tank you got?" We told him. Then he continued to ask a barrage of questions as if we were here to secretly kidnap the catfish and cook it at home. "What algae you got? Green? Brown?" "If it's green then you got too much light. Is it at a window? No? Then your light is on too much. If it's brown then you just have a maintenance problem." I honestly couldn't remember what color it was so I just said green to be safe. He then says, "You should have brown because green algae is bad." WTF? How about NO algae at all? Then he goes on to ask what kind of fish are in the tank (and I have two) so I said, well one has a goldfish and the other has a betta and then he says, "Well, I wouldn't put it in any one of them." That's freaking great but no one asked you. So either this Petco fish guy is lying his behind off, or everyone on the internet that says the best algae eater to go with a betta is an Oto is making shit up. I just wanted a freaking $1.79 Oto - I go to enough lectures at school, thanks. read more

I came in last night just to get some toys for some new kittens I'll be fostering for and I was absolutely traumatized by my experience here. First, I usually love taking a look at the animals they have in here before making any purchases. As I was walking towards the fish tanks, I saw a giant COCKROACH on the floor, walking around. I quickly scurried out that area as fast as I could because I was absolutely terrified. I couldn't find an employee to notify them of the giant cockroach so I went into the grooming area where two groomers were talking and I told them about the giant cockroach. All they said was "oh it's normal. They're free roam and we get them because they hide in shipments with holes in the boxes." Uhm..... Okay? That doesn't make it okay. Cockroaches in any kind of public area is NOT okay. As I walked away, I could hear one of the ladies exclaim about how she's "not going to catch it". Absolutely ridiculous. As I made my way near the rodent section, I looked into the mice habit and noticed that one of them seemed to be lying down in an awfully weird position on its side. And it wasn't breathing. I tried to get a different angle of the mouse and sure enough, his eyes were open. This mouse was dead. I'm not sure what kind of pet store you are running with a dead mouse in your cages and giant cockroaches running loose in your store. This just goes to show you how little the workers care about that place and the animals. I definitely will not be returning to this place unless I have to and will be mentioning this incident to everyone I know. On a more positive note, they did have Guinea pigs there and they were absolutely the most adorable things. I wish I could've taken them home and away from this awful place. read more