Excellent grooming service, friendly and knowledgeable staff but their pet food seems to be pricier than Walmart and Target.

The cashier who rang up my guinea pig food, bedding & goodies wasn't too nice or helpful. My check was denied (nothing wrong in my bank account) and he wouldn't check to see if there was a problem, so I paid with my debit and there was no prob. While I was swiping my card and waiting for him to do his part, he was chatting it up with a customer who wasn't in line and while I stood there waiting with 2 kids, in this time he also fed a dog a treat . I don't mind but I was waiting for him to finish my transaction so I can leave with my kids. Not a very friendly guy, I wish I caught his name - he had a pony tail. I don't think I will be back to PetCo any time soon. read more

It's a smaller Petco compared to others. Friendly and helpful staff. Fish and reptile selection is very limited. Cat and dog food selection is good. read more

I had a horrible experience with the grooming department at this store. We brought our lab in for a nail trim and bath. When we picked her up, she looked sickly and parched. She came home to drink a gallon of water--they didn't appear to offer her any during her time there. In addition to that, this store is filthy and stinks, and the products appear old. Truthfully, I can't believe this place is still open. I happily drive from Davis to Vacaville to shop at their pet store. Never again will I step foot in this filth of a store. read more

I've taken my dog to the groomers here a couple times because it's so convenient. He doesn't need grooming, but I like to have a professional trim his nails, give him a bath, and brush his teeth for me. Well, I took him to Petco today for a full service bath and that will be the LAST time. We went as a walk in, and when we got there they were busy. That's totally fine, but we weren't even acknowledged for a good 15 minutes. The groomer, Lisa, actually made a phone call in front of us without even checking us in and had an extended conversation with someone she recommended various products and dog trainers too. All fine, but not when a customer has been waiting and hasn't even been acknowledged yet. The worst part, though, is that my dog came home with a bleeding anus. He is in such pain he won't let me touch his back area. Also, they forgot to clip one of his dewclaws. I get that this isn't a fancy groomer, but I feel like it's not too much to ask for my dog not to come home bleeding. UPDATE: I called the store and spoke and to a manager and they told me to come in to get a refund. When I went there, managers Ani and Teresa both were so gracious and apologetic. They informed me they would be speaking with the groomer and that they recognize something like this should never happen. While I'm still a little wary to bring him back here to get groomed, I will continue doing my pet shopping at the store. I hope my experience was just an irregularity. I'm updating my rating from a 1 star review to a 4 star review because I was grateful for and impressed by the way management responded to this incident. read more

I been trying to look for a more a specialty dog store for a good price. I couldn't find one in Davis. And this place I have to say isn't that great. With all of the recalls that goes on with there food. I'm just to scared to feed my love one with "nonsafe" food. I just come here for toys for my dog. The customer service is horrible. And the dog food they have are filled with fillers. I learned more information about what dogs are suppose to eat. And most of there food has filers such as wheat and corn, which is not good for dogs. I just want my dog to live a safe and healthy life. read more

UPDATE: I come into this Petco pretty frequently, if only to look around. It's not an unreasonable Petco, but I do have some gripes worth mentioning. The Russian Tortoise enclosure, in particular, is simply not appropriate. They keep 4 Russians together in a glass enclosure that I'd approximate to be 15 gallons in size. One RT should have at least 40 gallons worth of space, and it's ideal if they can be kept in an outdoor pen with even more space. Further, RT's cannot conceptualize glass and it stresses them out. Glass is a well-documented no-no for RT owners UNLESS you take them out frequently to romp around your home or backyard. Obviously, it is a pet store so people need to see the pets they're selling, thus making glass a most viable option - but it would be far healthier to place them in a large plastic bin on the ground. The fact that I've been here like 4 times and never seen one of these RTs moving around at all leads me to believe they're pretty much being tortured by the tiny space they're confined to. Additionally, I saw a cricket in their enclosure today. Not uncommon in the reptiles section, except that RTs are strictly herbivores, meaning the cricket somehow got into their enclosure by mistake. To make matters worse, 3 of the 4 RTs I saw appeared to have irregular shells - nothing severe like pyramiding or shell rot, but there were definite signs of unhealthy asymmetry, flaring edges, and raised scutes. I wouldn't go as far as to call it reportable maltreatment or abuse, and while I'm positive the employees treat the animals with respect, the RT situation is almost disgraceful, and makes for clear evidence that they are simply not doing the best they can at this Petco. PREVIOUS REVIEW: I was helped a decent amount by an employee there and both cashiers had a charming and good attitude. I'm glad there is a Petco in Davis, but it might really only be a below-average Petco as it seemed a bit small, perhaps a bit understaffed, and I did notice higher-than-typical prices for bedding and other materials. read more

As a first time grooming I had a horrible experience. After booking my appointment on the phone they told me to drive back home (after getting up at 8am on a Saturday) because I needed my pets Rabies records. I had asked on the phone prior if I needed any paperwork and was told no. After driving back, I realized the one item I needed to purchase on top of the grooming was out of stock. When I asked the manager about it he said he had them in the back in a box. He said it would take him hours to go through all the boxes and to come back later because it would be restocked by the end of the day. After I explained that I had already traveled a half hour both ways twice this morning he said "see you later" while turning his back on a paying customer and walking away. They also did not give me my pets leash back and refused to send it to me even though they forgot it. When speaking with the manager on the phone they told me to drive back and that I would get a full refund. I came back right before closing to get the item I was anticipating being there because they told me they restocked it, and it was not there. After waiting another 20 minutes for them to give me my refund, I check the receipt and they only refunded me half. All of their staff could benefit from more training on how to handle phone calls, customer service, and also their levels of respect. What a sad way to treat customers, worth the extra driving to go somewhere else where they actually care about the quality of their business. read more

I love this place. If you enjoy taking your dog for some treats come here. There are free snacks , and dozens of them to buy. Although a bit marked up on price, this place has way more selection than your average Walmart and target. Everyone once in awhile spoil your pets , they'll love it. read more

I absolutely love Petco's grooming here! They took such good care of my husky/malamute, although he was so matty :( I'm praising the grooming crew for their phenomenal job! Thank you ladies! read more

Special thanks to the folks in the grooming department for giving me advice on how to try to get the skunk out of my dogs, rather than having me bring them in. All to save me a few bucks. Much appreciated! read more

F--- this place! We usually shop at Petfood Express and Rivers to Reefs for our pet needs but decided to stop by here today to purchase a new filter for our tank. We walked in and were ignored by not one, not two, but three employees. We weren't greeted, no one asked if we needed help. We just stood there, staring at the filter options in the fish aisle while one employee was wiping the fish tanks directly behind us and another walks right past us- and neither one acknowledges us. So we said f--- this place, the customer service sucks and doesn't deserve our money. So on our way to Rivers to Reefs, which is totally out of way but well deserving of our business. Get your sh-t together, Petco! read more

I love this one I stop on my way home from work. It's small in a small shopping center but everyone is nice and personal

I bought about $300 worth of pup stuff at this store. I wanted a "soft spot" comfort mat in the color pink for one of the airline carriers u purchased. the cashier volunteered to order it for me and have it sent to my daughters address. the iPad froze on her; she gave the info to a 2nd cashier, who ordered it. twice, she had the wrong size ; finally she supposedly ordered a size xxs. today I receive the item and it is a size small. too large for the small carrier and my flight departs tomorrow. BAD BAD SERVICE!!!! read more

DO NOT EVER TAKE YOUR PET HERE!! I brought my chihuahua here and had a horrible experience. They were particularly busy the day I took my dog. I asked that they fully groom and trim her (something she has been accustomed to her entire life). She was there all day. Despite me calling several times to see if she was finished they kept saying she wasn't ready. Then I received a call ~5 hours later that there had been an accident and that the groomer (I think her name was Sonia) HAD CLIPPED OFF PART OF HER EAR and that she was taken to the nearby vet (that was a two minute walk away, in the same shopping center). Thankfully, I was already in the area and got to the vet within minutes. However, when I asked the vet about my dog they said she wasn't there. I was with my sister, so I waited at the vet while my sister ran to PetCo to find out where our dog was. When she got into the groomers, she immediately asked where our dog was and how badly injured she was. The employees took out their headphones and just said "What? No dog was injured here." My sister then explained frantically that we received a call saying our dog was injured and that we were wondering where she was. The groomers then looked to each other and just said "Oh yeah... I remember her. Another coworker of ours is taking her to the vet and he already left.". My sister and I were then baffled because she was at Petco and I was at the vet which were within walking distance. My sister went back and forth twice in the parking lot, looking to see if there was a PetCo worker with our little injured chihuahua. It had been 30 minutes from the initial phone call and the walk from PetCo to the vet is two minutes max, so it didn't make any sense that it took them 30 minutes to bring our dog to the vet. Finally my sister found the PetCo worker leaving the store. He was very dismissive and did not offer any explanation. When they got to the vet and I saw my chihuahua her entire ear and side of her face was covered with blood. The employee would not even look at me. After the vet took my dog I asked him what had happened and he offered no explanation other than blaming my dog for the injury. As stated previously, my dog has been groomed regularly for the past 10 years and she has never been problematic. She ended up having to get her ear repaired and the vet had to give her pain medication. PLEASE PLEASE NEVER TAKE YOUR PET HERE. read more

The selection at this store is excellent. I found everything I needed and then some. Shawn was also very nice, helpful, and knowledgeable :)

I go here because it is the closet pet supply store. It is fairly expensive. I actually saw an e collar on their on line store and wanted to get it, but when i went in - it was TWICE the price (about 50 bucks). granted, it was a fancy soft one, but - really? when i asked the manager, he said that was typical. the staff is helpful and friendly. I always feel a little like i've been robbed after shopping here - pretty pricey. sales are decent. i prefer petsmart, in general. wish there was a closer one. read more

I just spoke with a Petco manager about the problem I will describe here, and he was so reluctant, so disinclined to help me, that I feel perfectly justified in giving them one star. A couple years ago, Petco sold us six leopard frog tadpoles for our backyard pond. They turned out to be bullfrogs. They ate all our fancy goldfish! I was very sad, and besides, no goldfish means we'll have a mosquito problem. First, I asked a sub-manager at Petco to take the frogs back, and he refused, saying they have nowhere to keep them. Well, neither do I! So the fellow suggested I release them into the wild, which in California is a terrible thing to do. Shame on Petco for not being more informed about native and invasive species, especially when they're selling them. A few days later, I finally got an upper manager, and asked him if Petco would replace our fish: only about 20 three-inch goldfish, nothing fancy. He said they don't stock them. I asked him to extend us credit at his store to cover the cost of buying them elsewhere. He considered that for a LONG time, and finally, very grudgingly, offered us $5. I asked whether he thought $5 would be enough to buy 20 three-inch goldfish elsewhere, and he admitted it was not! So I asked him to make it $10, saying that it seemed the least he could do in courtesy and recognition of the problem his Petco created, and again he considered a long time, and finally agreed. I asked whether he wanted my name, and he said no, he'd remember me as "the frog complainer." Then he hung up abruptly. Whew! I bet, when we come to redeem our $10, he refuses after all! read more

The absolute worst shopping experience I have ever had. Whoever the bald employee with the beard is refused to sell me a fish because my current tank could not support the full grown version of it. Then told me I could only buy the algae eater if I bought a new tank. Then as I was leaving the store went over to another employee to mock me and laugh an point at the tank to make it incredibly obvious that it was me they were speaking about. The management needs to step up and get rid of people that refuse to do work because they are busy stocking. This is made even more ridiculous by the fact that I bought my tank at this location and the same fish a year ago. read more

Grooming review: They got my pup in quickly, were polite and expedient and gave her a great shave down and focused on her feet like requested, and it was very reasonable cost! They were loving and gentle with her. Now, its not a super fancy privately owned grooming parlor, no bells and whistles and nice art or chandelier lighting--its just bare bones grooming inside of Petco... but ambience didnt bother me. Saw a dog become a little Kujo on the table and the groomer safely calmed the dog and continued. That was probably the most important thing. Will definitely recommend and return! read more

I took my dog to the Davis, CA Petco for a grooming appointment yesterday at 11am. By 4pm, my wife called and found it took 5 hours for Tiberius (Ty) to get bathed, but was still waiting to get groomed. We finally got the call to pick Ty up and reached Petco at 5pm. My wife asked what could have made the grooming take 6 hours. The groomer in charge (immediately defensive and confrontational) stated it took so long because Saturdays are packed, and that Ty was peeing himself so they had to wait for him to calm down before they could continue grooming. She insisted they had to treat other dogs before him because he was such a trouble. That was a boldfaced lie because I recognized the dog that came in immediately after Ty, still being groomed, also stuck at the groomer's for 6 hours. My wife said we would not be returning to Petco anymore, and she walked out. I walked back in, and this happened: Me: Excuse me, I'm sorry but an 11am appointment means something. Groomer: We can't groom a dog that's peeing on himself and...*more boldfaced lies*. Me: But six hours???? Groomer: *Continues to blame the dog, makes no effort to apologize or keep our business.* Me: Ok we're done, thank you. * I begin to walk out* Groomer: I GUESS WE WON'T SEE YOU AGAIN! Ty was visibly stressed from that experience, we were disrespected, and the groomer was nothing but confrontational towards us. She did this in front of about 5 other customers in the grooming area, so she clearly didn't care about keeping their business either. It's for this reason my wife and I won't be returning to Petco for any of our pet care needs. We won't get on our high horse and ask anyone to do the same, but we felt this should be shared. read more

I've gone here multiple times over the past year, but they never have what I'm looking for. Overall their selection is awful despite the fact the store is crammed full of items it can be a bit cramped. The people are nice enough, but I think today was the last time I'm planning on stopping by this store in particular. read more

So.. where to start. This is not about the grooming area, 5 star to those ladies today! My dog looks great, very polite. This Is about the man at the register. I came in around 4:30 to get my dog. I chose to pay first. There was this lady with two dogs on a leach in front of me. She dropped something and the man at the register could care less. He was watching her and looking so uninterested, he began to yawn! After she paid and she struggled to gather her items, the guy didn't even grab the items for her , she had to reach over the counter for her product! Then my turn... not even a "hello". I was greeted with a fucking yawn! So I chose to not speak to this guy.. after a few more yawns, my transaction was done. He grabs my receipt and folds his wrist making me reach over for it. I'm sorry for the inconvenience! What a joke. What an embarrassment for this company. You are in customer service. read more

Bought two guinea pigs from them a few weeks ago, and one started loosing it's hair a week later. I called the store to what it could be and see if there was any problems with the other guinea pigs at the store; whom ever answered firmly stated NO and hung up the phone. after the problem starting getting worse for my little pigs, we took them to the family vet... $115.00 later my pigs have RING WORM, which my vet can confirm that we bought them that way, and could tell by the level of the symptoms. after trying to call and speak with the manager, I've been passed around to the general manger, the area manger and still no help. I kindly asked that if there are any pigs left from the same litter that the isolate them and have them checked by a vet; also check records and contact buyers of any pigs that may have been sold to other unknowing customers. I felt by the tone in the managers voice, that checking the records for the past 4 weeks for guinea pig sales; would be WAY too much for him to handle. I still don't know if or when I will be contacted by upper management , but deeply feel like I was brush off like just another complainer! My poor piggies now have to have treatment which is not their favorite evening event, not to mention that the ring worm can be transferred to other animals as well as humans. POOR POOR customer service as well as boarder line animal abuse! After a call back from a area manager; I do have to say that Petco did make an effort to make things right with this situation. I was given $100.00 to help out with the vet bill which is more than I expected and greatly satisfying, as a long time customer. I was still concerned that they wouldn't take any responsibility, and blamed it on the breeder. All and all I would still shop there, but not adopt another animal from them. read more

Wow! My daughter took her schnauzer in for grooming. I'll let the pics speak for themselves. If I can figure out how to download them. WORST GROOM JOB EVER!!!! read more

The groomers at Petco are wonderful! Diana has been grooming our dogs for several years - she is so kind to them, does such a good job, and is so professional. I highly recommend Petco Grooming! read more

Im sitting here wondering why I would even bother posting a review for Petco on Yelp... as if I have the time... but in reading Ive seen similar experiences. So here goes: Management: Please fire the long haired know-it-all prick in the fish department. All I wanted was a simple 1.5 gallon tank with 2-3 small fresh water fish. I was not allowed to purchase... because as he stated: "in a few years they will grow beyond the capacity needed for their tank size." I tried to reason with him and he simply stood there judging me as if I could never care for his prized tetras. He informed me that only a beta would be suitable for my limited capacity tank. No guppies, no goldfish, no tetras, nothing... nada...zip. My consolation is simply knowing his paycheck is built on the 9.50 he gets an hour... I bet he stares in the mirror every morning while chanting "who's your guppy?". That said, I did not purchase a thing and went to Target to get the supplies needed for the cats.... much cheaper BTW. read more

i usually only go in because i cant seem to tame my dogs hair, and i keep going back because they seem to actually care about making wilbur and myself happy about choosing them. even when i dont ask, they give him their special treatment (at no price to me) and they know how to cut his fur (which would look horrible if i even tried). i know they're not a small business but i still like going to them. read more

If I could give the grooming department 0 stars I would. The appointment took 5 hours when they said it would take 2-3. I went in after 3 hours to pick her up and they said she was still in the "drying room". So all they did in 3 hours was bathe her and put her in a room with hot air drying on her. I came back an hour and half later and saw her get taken out of the room onto the section where she is supposed to be brushed. With the deshedding treatment they are supposed to get an extended brush, but literally after two minutes of seeing her on the brush stand I get a call saying she was done. I paid an extra $30 for the deshedding treatment too. I was late to a holiday party so I did not argue and just figured I would never come back here. However, about a week later my dogs skin is so dry, I'm guessing from being left in the drying room for multiple hours, she is constantly scratching and is making herself bleed in several spots. I am beyond disappointed with the negligence the department showed and will NEVER GIVE ANY BUSINESS TO PETCO AGAIN. read more