To Darlene T.
After reading what you had put in your review about your experience at Petco, not only upset me, but offended me as well. First off, me being a very long and loyal customer to the Concord Petco grooming salon, take great offense to your post about the salon, being unprofessional. Second, I was standing at the register purchasing some items, when I witness what happen. You completely dramatized the situation. Does the groomer in this post know that you have put her name into a post that is not true? Vanessa, who I know is the Salon manager, spoke to you with as much care and compassion that she could, while you not only spoke over her but continued raising your voice.
Your response to her, " her ass should get fired ", was completely uncalled for. It's people like you, who think its ok to treat and speak to those who provide customer service, like crap. I saw your dog, he was a little white short haired dog with big ears, and had some nasty skin condition, and his eye was perfectly fine. It seems your upset about the price, perhaps there could be foul play?? It's quite funny in your post you said you weren't there for a refund. Another thing, you said your appointment was on Sunday morning, yet you came in on Monday. If it were my dog, and if his eye was as bad as you put it, I wouldn't wait to have my pet taken care of. Get your story straight, you never know when there are other people around who are listening.
Like I said I have been going to the Concord Petco grooming salon, for a few years now, and have recommended others, to Vanessa herself for she is my groomer. I have always been very happy with the look of my shitzu when I pick him up. So to Vanessa, Kristen, Megan, and Marc, you are doing a great job :).
I truely hope that no one takes this person's experience to heart, when she failed to tell the truth completely. I love the Grooming salon staff, and they are very professional and compassionate. read more