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Concord, CA

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Petco

2.9 (161 reviews)
Open • 9:00 am - 9:00 pm

Services - Petco

Bath and groom only

Petco Photos

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Reviews With Photos

Darwin P.

i came in PetCo for doggy snacks but i really always pull up to any PetCo to watch and observe all the pets and animals. this PetCo feels smaller, yet you will find all your pet essentials my fav was the doggy haircuts

Snails
Bettie B.

Justin was such an amazing employee! He was super helpful in getting snails for my tank also I highly appreciated the conversation and the warning about the snails repopulating super fast. I came here after I went to the PetSmart down the street that store sucks! Anyways 10/10 I recommend this store

Birdie Jane after her groom!
Sidney S.

My puppy had her first ever groom here today and we were told she did incredibly well! She had a bath, brushing, ear cleaning, nail trim and a sanitary shave and she smells so good and is looking so fluffy and nice and I can tell she feels much better too. I got her from the shelter and I tried to give her a bath but she was nervous about it so I gave her a few weeks at my house to get comfortable then decided to take her to the pros. Nevaeh did her services today and she said Birdie did so good and Neveah even took a video of Birdie during the process to show us how well behaved she was! Definitely recommend her for your pets as well!

Horrified and extremely disappointed. I dropped off my Maltipoo for a "teddy bear" cut, and the whole job is choppy and uneven. The little round teddy bear face, which should be fluffy and nicely shaped, was hacked up with clippers. They even left a 2-inch patch hanging off his chin, missed because they didn't bathe him beforehand. His tail was shaved and choppy too. It took the groomer half the usual time to do it. When I mentioned I didn't expect him to be done so quickly, she said he was "really good" and ready. He never got a bath--ears have built-up wax, paws are stinky, and he smells awful. The clippers around his face traumatized him, and the overall cut looks rushed and careless. The groomer called to say he was done, then went on a long lunch. When I arrived, she was still unavailable. I was told the manager would call me--but never did. I am beyond disappointed and hope this feedback is taken seriously.

After Groomed.

Brought our 6 month old labradoodle in for grooming, we live in Fairfield but was in the area in Concord so we booked a grooming at this location. The request was to cut her a little shorter than what it was and leave her head a bit fuller. I don't understand where this groomer got this cut from because it is not what I wanted! My poor girl looks so bad!!! The pic of her before groomed was taken the day before! I wouldn't recommend coming here. I'd really like a refund, but even expressing my disappointment in this cut the groomer felt like This was acceptable.

Paola G.

Third time I've come in and noticed that they don't really do a good job at bathing my dog this is after I paid for your cleaning.

Dirty

Everything! Where is management or regional management? It's bad enough the floors are always dirty, trip hazards throughout the store and please don't go the bathroom, disgusting.

Receipt
Rae P.

First off doing online pickup and having drive up option on the "ready" email should only be there if the phone works. I just went into Concord Petco for a pickup of 2 small Cat items. I went in straight to the register, showed my email confirmation. The cashier checked the cabinet, it wasn't there. She said can someone come unlock some cabinet on a walkie. After about 5min she said I can't be the only 1 working and requested again! So I said, I saw in my email confirmation you have "curbside" but there no stall or parking for it sooooooo? Her response was our phone never works so it's best come in! WHYYYYYYY is it in the email then?!? Come on people make it make sense!! So finally some guy came up, asked my name again as if she didn't provide it. He checked the cabinet looking all over then came bk to me asking my name AGAIN! I said hey if this is too much I'll leave and come back another day! The cashier looked irritated as well as myself. He then checked the same cabinet AGAIN and said oh here it is. I think he left his brain in the back doing whatever took so long to come do his job. First & Last visit!

Mrs L.

Wow! I'm impressed with the great care and service by Petco today. We had a 4pm Sunday appointment. I was a few minutes late, but they were able to accommodate me anyway. Our anxious Yorkie dog got an amazing haircut and it didn't take very long at all. Groomer Bridget was fantastic and she even informed me that my dog might have an ear infection. Thank you!

Random long hairs left on his tail

I've had my pup groomed here 3 times and the first 2 were absolute fantastic. I should have made sure to rebook with one of those stylist as today I learned my lesson. I picked my pup up and he looks a bit butchered. I will continue to use this location but I will make sure to stick to one stylist who is good with fluffy dogs

Corgi's Mochi and Hiro

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14 years ago

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Ask the Community - Petco

Review Highlights - Petco

“Today at Petco, Nesta and another gentleman worked together to gently hold her, pet her, and calm her anxiety through the nail trim.”

Mentioned in 3 reviews

Read more highlights

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Petco - petstore - Updated October 2026

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