The store comes with its pros & cons. Just be aware of the return policy and know that you'll spend more than what you thought.
Pros:
- Great, knowledgeable, friendly staff
- Variety of fishes & supplies
- Will work with you with situations
Cons:
- Multiple fish tanks have dead fishes, icks, and unhealthy ones mixed with healthy ones.
- No acknowledgment about "No return" policy when purchasing. Only a sign on the wall behind the cashier.
- Prices of fishes do not match with fishes in the tank.
- When buying a fish and it dies few days later after purchasing, no money back or new fish.
The situation that occurred with me was that I bought 2 of their goldfishes on a Sunday. The price that was on the tank where they were was $19.99 but they charged me around $60 coming out to $130. I thought if they are at that price they will be healthy and good fish.
On Thursday, 4 days later, one of the goldfishes died and the other one was very aggressive toward the others. Before the goldfish died it started swimming on the surface of the tank looking unhealthy. I went the day before to ask what to do and they told me that they can test the water for $10 and go from there.
I returned telling them the situation of the dead fish, bring in a bit of water from my tank. The levels were high and they recommended me that I get a few supplies to lower the levels. I bought 2 things coming out to $37 without any discount. Even though it was mainly their fault that the tank got infected. Then a few days later their goldfish started attacking my original goldfish leaving its fins bleeding. They did tell me that I could switch him out for another one and will get a discount. Meaning that they were going to charge me for him. I did switched him out and they didn't charge me for it. When I asked about the other goldfish that passed away, what would happen? He told me that he didn't charge for the test and that let's wait to see what happens with this new one and then he'll help me pick out another one.
At the end of the day, I paid $167.43 for a soon to die fish, an aggressive one, infected tank, and a damaged fish. But in return, I got 2 free water test = $10, a trade of an aggressive fish, and knowledge of what to do if the tank gets infected. There's still no guarantee if they will replace the dead fish but will see. I guess. read more