I've been coming here for several years now, mostly just dropping by after the gym. I like to check up on the birds and monitor their health because it's clear staff doesn't care to look after them beyond switching their litter and refilling their food and water -- which to their credit they do pretty well as the enclosures are always sufficiently clean. I understand policies are corporate decisions, but the neglect at this particular location has gotten out of hand... I wanted to write this review today to bring attention to the female cockatiel that has been here since late March/early April. I've watched her grow increasingly aggressive, no doubt a hormonal issue, now further exacerbated by a new fluffy hanging den they put in. The soft enclosure will encourage her to nest and become more territorial. Who will purchase her when even approaching the glass is enough for her to launch herself at you trying to bite your face off? The conures are a tragedy too. Their price has gone up so much, now $750 plus tax, that they are rarely sold. For reference, a responsibly bred GCC with health clearances is like $200, although you can rescue for much less. I knew a conure who was there for over 6 months. They are housed separately because Petsmart will not DNA test for sex, so after a month or two they're covered in pin feathers they can't reach. One appeared to be having a medical issue with bald spots around his head, and the salesperson laughed and told me he was just born like that, which was strange and not very believable?? They aren't aggressive but they are definitely undersocialized and desperate for attention. Their flight feathers are clipped so short that the majority I've seen struggle to move around their enclosures and cannot confidently get down from their perches even if they want to. They preferentially hang upside down from the wire grate on the top, which has paint chipping off of it. I doubt the white paint is bird-safe, but they bite at it all the time. I don't know why they're clipped because unlike a few other much better locations the staff doesn't remove them from their cages, like for example, after hours to be able to socialize and be handled. The manager did tell me that the birds are NEVER handled no matter the length of time they're there, which of course only makes an already challenging companion animal a thousand times harder to live with... Parrots are sociable and extremely intelligent animals. I understand Petsmart will continue to sell them, but I believe more of an effort can be made by employees to ensure that they are at least kept in good health and minimally socialized. read more

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Petsmart in San Bernardino Grooming. Is very terrible I would Never refer anyone or Family member to go there. They really did a bad job on my dog. I can understand people that work there might be so Tierd but if so don't work on anyone animals and say that we shouldn't complaint when they do things wrong to your pet. When you pay for your dog to look nice that's what I want. No different when we get our hair done us ladies want to look nice. The Riverside PetSmart is way better then SB read more

My visit to PetSmart is always Amazing their customer service ,rite u go in the store everyone greets u with ur pet . But I want to thank the grooming Department their Excellence on taking care of our loving pets ,and having the patients to care & groom our pet just rite . I want to thank Mr James for always doing a great job on my one year old pug "COCO" Is a inpatient puppy and don't like the sound of a nail trimmer , But thanks to James he's the reason I will always go to PetSmart. Staff like James have that patient and care, and that special bond to make u feel that their safe in their hands thank u James n the whole staff. read more

PetSmart - Coco - Pet Training Near Me - San Bernardino, California

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Shout out to James we went in to buy some food, came out with extra points and an extra treat. Thank you very much for your professional service and telling us about the rewards.!!! read more

The dog trainer has a dog in heat in the training area. Not a good idea. Constantly screaming STOP. (Golden retriever wearing a diaper). Should not even be in the store. Dogs in heat set other Dogs off it's pretty plain and simple. Second she was talking about Elon musk and politics. Not a good look this is not the place. Keep your politics at home. 3rd the girl helping with the fish / crickets took her Sweet time finishing cleaning a tank before helping me. Idk who is managing this place but definitely needs some boundaries set. read more

I went in and bought some fish hoping for them to be healthy like the ones I get from other PetSmart locations but the fish were sick and ended up spreading this sickness so some of my other fish leading to multiple deaths in my tank don't buy fish from this location not all pet smarts are the same this particular location doesn't care for the quality of the fish tanks and there water is always disgusting gave it a try once and I have regretted it sense it also has made me nervous to buy any aquatics from any other pet smarts locations now so that's great just hope I can help others from the same fate read more

They were good to my coco and I will continue taker her here they are nice and professionals

Took my dog in for a bath and cut. Received a call a short time later to pick up my dog because she was too stressed. Panting and hot. I explained that I had had my dog there in the past and there have been no issues even though the dog acted exactly the same she gets stressed. When I get there the tech tells me the "vet" (Banfield) next door said she had a "fever" and her heart was "racing" the dog was stressed and not to groom her. I said really, that's my dog's vet (Banfield) they just gave her a wellness check 6 months ago and gave her a clean bill of health. The tech said well our policy is that if the vet says she's too ill to be groomed we can't groom her. My thought is if my dog was that ill why didn't MY VET treat her? They know I have doggie insurance. I won't be back to Petsmart for grooming, supplies or vet services. read more

Products good; attached groomers & Vet are good; it's just always a half hour in line at least 10 deep. Try adjusting your business model where there is some respect for your customers time. If I can get it from Amazon, I will. read more

I can never just get in and out. The line is always so long. Don't they have other checkers? read more

PetSmart - Pet smart Sanbernardino - Pet Training Near Me - San Bernardino, California

It is a shame that I am leaving a one star review. I would leave 0 but the system doesn't allow that. Seems their policies doesn't care for all. I brought in my cat for grooming. But her medical cards could not be approved. I explained my cat now cannot use the restroom because her fur is overgrown. This happened because of all previous groomers cancelling on me last minute. Money is not an issue for me. I just thought people would help animals in their time of need. read more

PetSmart - Pet Training Near Me - San Bernardino, California

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i asked a question to a wonderful young lady she was very helpful i have kittens that need homes and i need help and the customer service young lady helped me get some info for help. read more

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The Banfield hospital has an excellent customer service clerk named Jalisa. She's such a kind hearted young lady. She provided EXCELLENT CUSTOMER SERVICE. read more

There is not a lot of product on the shelves as far as calming chews and relaxants for cats. We went in around 10:30 on a Thursday and there was only 1 cashier about 8 people in line and no floor help. Next time we'll go someplace else. It's not worth the effort if you can't get help. Also the cashier was slow. read more

Tried to adopt a kitten yesterday. They said they could not separate a 4 month old brother and sister. So a pet in need was not adopted this day. Seems counterintuitive. read more

I brought my very large puppy there and get assured me she'd be taken care of. 2 hours later I get a call and they can't give her a bath. Losers. I'll never spend money there again. read more

Would NEVER ever ever ever come back here. Had an appointment to bring my German shepherd in. He's only 1 year old. He is a bigger dog, yes. Brought Rocky in and of course it's a new place for him. He's going to be on edge a little. The groomers job is to keep dogs calm. Instead the gentlemen showed fear and my dog was on edge. Needless to say, the guy refused service. Which is cool, he looked like a guy who only grooms foo foo dogs anyways by the way he acted and sounded. Only reason I came here is because my mobile groomer was over booked. Back to my girl Priscilla who has ZERO problems with Rocky!! You all just lost a customer. Sorry read more

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I brought my 2 airedales down to have them washed and groomed. We met a very sweet lady named Sara who did a wonderful job on both fur babies. Not to mention my dogs were happy. Thank you so much Sara. We will be back read more

We had a great experience:) employees greeted us as soon as we walked in. We located everything we needed for our kitty and dog. Store was clean and very well maintained. Cashier was very friendly and personable. The only thing that they need to improve on, is having more cashiers so lines don't form. I took off one star for long wait in check-out line. Other then that we will be back again soon. read more

The customer service is very good. But they just need more cashiers. Overall a nice place for your pet needs.

We came in for some feeder fish right before closing yesterday july 4th. The manager was super nice and got us the fish. One of the fish looked a little stunned and she offered to get us another one. (We had come from another pet store in redlands where we couldn't even buy feeder fish or any small fish become they were all sick and in the do not sell tank) Thanks to the nice ladies on the closing shift. Happy 4th! read more

Today my husband had a very uncomfortable and confusing encounter at the groomer today. In the past 5 years that we have been taking our dog nothing like this has happened before. We an appointment for our to be groomed and as usual, the grooming employee told me the appointment would run about 1- 1 1/2 hours. I took off, and within 10-15 mins I was called back to pickup our dog immediately. This employee was rude and seemed to not have any compassion for my pet, nor for any pet. The reason the employee gave me, was because he was "acting too stressed, and whinnying". I couldn't do pick him up, and tried to see if any other family members could pick him up, and nothing. I ended up driving back to pick our dog up right away. To my surprise when I arrived, our dog had been released to a stranger. The employee could not tell me who she released my dog to, or what the name of the person was. The employee showed absolutely no empathy towards my dog or the situation, on the other hand, was rude and dismissive. I am so disappointed by the service and the way things were handled. I will no longer be taking my dog there and I will make sure I let all of my friends and family know of the horrible experience I had, as well how insensitive, and cold the grooming employees are at the San Bernardino store. I hope that I am the last person who receives this type of treatment and that no pet owner has to go through this. read more

My wife and I always have taken our pets to Banfield. We are happy with them. But Petsmart store on Hospitality in Riverside has a big issue. For weeks now their restroom has been closed. When we asked first they said that it was because the homeless were using it. Then some employees were nice to let us use it. God bless those employees. Now they say that the restroom has plumbing issues. It's been like this for weeks and weeks and has not been fixed? Petsmart corporate office should be embarrassed that this is happening in one of their stores. This is a violation of the AMERICANS WITH DISABILITIES ACT (ADA). People that are older or has medical issues cannot hold it while waiting long period of time for the Vet. This store lost our business and we hope that corporate takes care of it asap. It is embarrassing that this is happening in our country. J. Ruiz read more

Had to stop by to grab dog foos on my way home from the mountains. Thank you to kind young woman who helped me with my dogs specials needs at Banfield desk showing me where my pups food was and answering my questions. A big shout out to theCashiers today who were ringing out the long lines of people like Champs.! I Thanked them in person but feel they need another shout out! Pro tip: go onto chewy.com , and petsmart.com, or amazon to compare prices because they will price match at the register and don't forget to use your pet perks rewards to get rewards and other perks with each transaction! Happy New year! Will definitely be back for my pets needs should I pass through again! , read more

Don't forget to bring your own box cutter, because apparently, PetSmart thinks it's a new trend to keep all the packaging intact for individually sold items. I used to work at a PetSmart over a decade ago, so I know a thing or two about their stocking standards... unless they've entered the Twilight Zone since then. Seriously, this place is a mess. It's like they've hired a team of rebellious squirrels to do the organizing, and those little critters haven't shown up for work in weeks. Move over, Walmart, PetSmart is giving you a run for your money in the chaos Olympics! read more

PetSmart - What a mess - Pet Training Near Me - San Bernardino, California

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Was not happy with the service. They show a wash for 22.99 but they don't let you know that on weekends it cost an extra 3 dollar's. I've looked on the website and can't find anywhere that say add 3 dollars for the weekend. I told them that and i guess they didn't care to make the customer happy :( read more

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Don't ever take your dog somewhere he's not wanted, Erica who works in grooming was very rude and suggested I take my Kobe somewhere else. She said in the notes it said he only does good with male groomers, so I said, what do you suggest she said, take him somewhere else we don't have any male groomers, where is the customer service? speyour money somewhere else where they are nice because groomers are not cheap. read more

If you desperately need to come here just be prepared to stand in a long time because twice I've come here and there's only one cashier open. Good luck!! read more

PetSmart - 1 cashier open - Pet Training Near Me - San Bernardino, California

Was very impressed with Yoncy and Robin. I work with 2 different rescues and picked up two different dogs at Devore animal shelter. When I picked up the second dog they told me I needed a hard shell crate out of no where. The rescue and I frantically tried to find a hard shell crate and finally found one at this location. I drove straight over as I was in a rush cause I needed to be back before they closed. We called in the Order and Yoncy came out and said she couldn't find it. She was very helpful when I explained the situation and immediately dropped everything to assist me with grabbing the crate so I can get out of there and go save that dog. We couldn't find the right size so she had me grab another one that worked perfectly and had Robin assist is exchanging the online order for the new crate. If I didn't live so far I would always be coming here. Thank you Robin and Yoncy you were a huge part in saving a dogs life today. read more

Excellent business. Any store that welcomes pets is tops on my list. And they even bring out an extra cashier when the line gets too long.

They have the worst customer service due to management. They tell you to check inventory online. You check and see they have what you need, drive to their location to find out they are actually out of stock because they don't know how to control their inventory. They tell you to do curb side orders because they are more likely to help you over the phone for inventory well that is still false. All the stores that have the dog food I need are 30+ miles away. For them checking to see if they have an item on a shelf would make it easier to be a customer of theirs. Oh! And customer service over the phone...? Forget about it! They don't answer. It took the store 10 minutes themselves to answer the call to not help. read more

PetSmart - Pet Training Near Me - San Bernardino, California

The Staff & Management are very helpful, courteous & professional. I'm training my puppy with their help & guidance & the whole situation is amazing, thanks Petsmart , I look forward to many years of service with you !!! read more

I do all my pet shopping at PetSmart and take my dogs to be groomed by Noah! He is the best! He is so good to the dogs and they are so happy when they leave! I can tell they feel good and they like being there by their reaction! I highly recommend the grooming with Noah! You won't be disappointed! read more

My complaint - Petsmart San Bernardino store. I made a purchase on 8-18-23 and returned merchandise the same day 8-18-23. When I got to the store I told the cashier that I wanted cash back - she rudely replied just put your debit card in and you'll get a refund. Terrible customer service! I still haven't received my refund and my bank said it's the Merchant Petsmart that has to release the funds. I spoke with corporate and was given a different answer that the policy for debit card refund is if you have the receipt-cashier should give back refund in cash which I wasn't given that option according to Petsmart's policy. This whole situation has caused me great distress mentally and physically! Buyer be ware! Do not shop at Petsmart in San Bernardino - you get rude cashiers/customer service! The manager didn't do anything to rectify my refund and make me a satisfied customer. As the saying goes, " The customer is always right". Unfortunately - not in my case. read more

Super unhappy with the service provided by the grooming department today. My appointment was at 11, I showed up right on time but waited 25 minutes in the lobby for someone to finally help me. I get a call at 450 stating my dog is ready and when I show up, she's still wet and still has dirt on her face! I mention it to the groomer who brought her out to me and she kindly offered to dry her off more but dang. What a half assed job by the bather. No bandana. No cologne. $63 for a job my 12 year old could have done. I have been coming to PetSmart grooming for YEARS with several pets. 50/50 on if I'll come back. This def was not a professional service today. read more

We buy our pet food from Petsmart. As far as other supplies, we can find them for much less money, online. They used to have a good selection of treats but, they no longer carry the ones our dog likes. We enjoy being able to take our dog into the store with us but, the last couple of times, other dogs in the store were not well-behaved so it was not a good experience. read more

Lisa groomed our new puppy and we couldn't be happier!! She was patient with her and I love love love the puppy cut she did. This was her first of many grooming appointments due to the breeds long coat and it was a total success. Our Sadie came home happy and smelling wonderful! Will definitely be going back! So nice to have a groomer you can trust with your pets! read more

PetSmart - Puppy after Lisa groomed her - Pet Training Near Me - San Bernardino, California

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When i bought the fish, the old serviceman (don't pay attention to his name) used fingers to hold the fish from the net to put in the cup. I doubt about this handling but I trusted his service. Just later of the day the fish died. It's not worth it to drive back the store to complain. Actually I didn't keep the receipt. read more

Took my fur baby to groomers today first time with this groomer , normally I take her with the same one but she wasn't in today , very upset with the visit , she looks great but her paw pad is split open , would have liked to at least be notified that this incident had occurred , when I told other staff they apologized, after the groomers called and just denied that she did anything to her paws says she didn't even see her pads which make no sense , if she claims she had done "nail trim " she would have seen her pads, she just denied the incident instead of owning up to her mistakes not taking her back to that groomers again . read more

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I usually enjoy shopping here, until I saw that they are allowing a so called rescue group to SELL, not adopt, puppies in their store. $750+ for these so called rescues. They're all puppies, not spayed and neutered yet either!! When we asked why the "adoption fee" was so high, they said "because they're purebred" how do you have so many "purebred" RESCUES!! Not a single older dog, all puppies. Probably some backyard breeder supplying this "rescue". This is an absolute DISGRACE to your company petsmart!! How can you stand for rescues and ask for charity donations when you allow puppies to be SOLD in your store. Sickening. read more