michaela was really great helping us today with engraving Carmen's tag. I can't recommend enough…read more (Btw it's big michaela)

We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

On one side of this plaza, you have three stores that are side by side. I typically visit Winners…read more(it's a decent one) and Duchie's (free fried-up protein samples at a grocery store is awesome). Next to Duchie's is PetSmart. I have ignored PetSmart each time I have been in this area to shop. I decided to pop in today and break this cycle. I have betta fish as pets. I went there to take a look at the selection. It's okay. I also visited the guinea pigs. I almost want one. Staff are friendly. I didn't need any fish supplies, but they have everything I need to keep my fish happy. I was simply there to browse. There is plenty of parking at this plaza. (249)

We had our dog groomed here about 3 months ago, everything went well…read more This time: Had a grooming appointment for 1:30. After waiting for service for 5 minutes, I was told they had a backlog and could not take my dog for 3 1/2 to 4 hours????? At least they could have called me ahead of time to let me know. I won't be doing business with this PetSmart store.

Rob, the business owner, is still in operation just that he no longer has a walk in location. He's…read moregot a great animal selection and is pretty friendly guy but takes a long time to send orders and often gets things on your order wrong. I dont think I'll be returning with my business.

This is a place to give insight to any level of herp. However I am dissatisifed with service mainly…read morebecause the employee was a jerk and gave me a tough time when I was there. I went in looking for info and insight for a proper set up and to see if I was doing everything correctly. The employee showed me everything I needed and then gave me crap for not buying it because I live out of town. His rationailty was that I should give him the business over a pet store in my local area because he gave me info. Furthermore when he realized I wasn't buying he was rather rude saying my business practices were unfair. I went in to have a simple question answered and that was it. The store or the information I was provided was quite great and no complaints there. My issue was th way I was treated by the employee, I was made out to feel like I wa robbing the store or doing something wrong when all that I was looking for as the customer was some knowledgeable advice, which I did recieve in a rude non-business like manner.

PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

I am posting this only because PupTown Waterloo never responded after I gave them every opportunity…read moreto address this privately. On November 28, 2025, I brought my 5-month-old miniature pinscher puppy, Lili, for an evaluation day. I was told the process would involve gradual, carefully monitored introductions, so I trusted she would be handled carefully. Instead, within about 90 minutes of drop-off, I received a call that she had been injured. Her rear paw was ripped open by another dog. She required emergency vet care that day and additional follow-up treatment. The emergency visit alone was $918.04 , and my total veterinary expenses were $1,130.35, with $530.07 out of pocket after insurance, plus the $65 evaluation fee . I did not want to leave a negative review. I wanted to give them the chance to respond and fix the situation they caused. I followed up and waited, but I never heard back from anyone there and did not even receive a refund of the initial fee . This experience also left Lili more fearful of other dogs than she was before. Because of both the injury and the complete lack of communication afterward, I cannot recommend PupTown Waterloo.