The more times I go to Rens the more I like it. They do have…read morebetter prices. There store are cleaner then that other big box store Staff is always great and spoil your pet.

We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

As well as having a great selection of specialty pet foods and knowledgeable staff, this is the…read moreonly family-run pet supply store in the tri-cities area that has a box of FREE doodles at the front counter!

I love dealing with the 'Mom & Pop' stores rather than the big chains. They are all great…read moreknowledgeable people and everything is at fair prices. I buy all my pet supplies here Great store.

Just so you know, I am not a former employee, but was a long time customer at your store. I was…read morenot harassing your store on social media. I had asked a simple question about Mercola flea products (just asking for clarification as to why they weren't legal to sell here) and got blocked after that. There was no reason for it. It is ignorant to assume I worked at your store and that is the reason for the negative review. I knew someone who worked at your store, but I did not work there myself. My opinion in my review from 3 years ago was based on my own experiences as a customer at your store, and had nothing to do with the sketchy behind the scenes information I knew otherwise.

Knowledgeable and friendly staff. They genuinely care about your pets well being and only seem to…read morecarry products with that in mind. I keep recommending to all my friends to go here. Not like going to a box chain that's only out to make money, they seem more concerned with getting you the right products for your pets needs. they're constantly trying to help rescue pets find a home as well. which is how we ended up with our perfect match of a dog. every time we bring her back to the store its like an old friend visiting with the staff. its a nice family feeling that you can only get at a smaller non big box store. we recently moved further away but any time i'm close i try and stock up on what we need from them.

I wasn't impressed. I don't think they should be able to call themselves wholesale for a couple of…read morereasons. We went to this location in order to purchase small sample size cups for an event. Their cup supplies were not very well organized and it took some time to find it. We went through the grocery section and noticed that the prices are basically grocery store prices. There is no wholesale. If someone was looking for much larger sizes of things for a restaurant, they could certainly find it there. However, I found it expensive they have fresh produce which could be purchased more cheaply at Costco at the cash register. We were asked if we would use our PC optimum card and that's when we realized this is a grocery store with some restaurant supplies, one of the big things that should have triggered that thought was that there's no membership required. In terms of the staff, I found people very friendly, and the location is quite good. If I were just reading the staff, they would get a five star.

I stood in line behind a problem customer. Jinny the cashier handled the matter professionally…read moreworking to scan his items and answers his questions and stood strong to nuisance remarks. This location has essentially costco size items at superior to Costco price and does not require membership. It's one of my favourite places to go to. The staff are very nice, no line ups and price scanner error lives here. My favourite item to buy is the Chapman bucket ice cream. Buffet quality ice cream serve to enjoy at home. Cheers!

We HIGHLY recommend Valley Feeds!!! The help and customer service that they provide is exceptional,…read morethey truly go above and beyond!! We're so grateful to have found them! Taylor McKay who is the Sales Floor Leader, Sam, and other store staff have been incredibly incredibly helpful. They have provided exceptional customer service and have been extremely knowledgeable, helpful, professional, kind, and patient with my million-and-one questions regarding the best dog food for my dog. They have an incredibly helpful sale once a year on dog food that allows for very helpful savings, and a system set up that allows you to purchase what you need for the year at the sale price and have it stored at the store. They also are set up with reward programs where you buy a certain number of bags and get a bag free. I can't say enough positives about this store and the staff, and truly appreciate all of their endless help. Thank you:)

More than just a feed store! They offer lots of high quality foods for household pets as well. They…read morehave exceptionally polite and helpful staff, overall a pleasure to shop there for your pets and outdoor spaces! I love the candles too :)

Our family loves coming to this store. As a multi pet family, there is always something we need at…read morePetsmart. We bring our fur baby to the salon regularly and even though he is a nervous boy, he always has a good time there. All of the grooming staff greet him by name when we come in and we can tell he is loved and will be looked after like one of their own family pets. We have our favourite groomers - but all of the staff are caring and try their very best - which clearly shows. It can be crazy busy in the salon sometimes and not all of the dogs are happy to be there (and not all of the other customers are kind or respectful) so we try to book our appointments during the week when there isn't as high a volume of appointments. It may not be perfect (cuz they are human beings after all) but we definitely recommend this Petsmart location.

On one side of this plaza, you have three stores that are side by side. I typically visit Winners…read more(it's a decent one) and Duchie's (free fried-up protein samples at a grocery store is awesome). Next to Duchie's is PetSmart. I have ignored PetSmart each time I have been in this area to shop. I decided to pop in today and break this cycle. I have betta fish as pets. I went there to take a look at the selection. It's okay. I also visited the guinea pigs. I almost want one. Staff are friendly. I didn't need any fish supplies, but they have everything I need to keep my fish happy. I was simply there to browse. There is plenty of parking at this plaza. (249)

Feed store specializing in pigeon and other pet foods. Best selection of dog food in area. Also…read moregoat, horse and fowl foods. They also carry a large selection of fertilizer and grass seed. Farm type knickknacks and tools. The staff is very friendly and knowledgeable. Prices are the best in the area!

Having our pooch move from another city to Waterloo meant we had to look for a new groomer. Looking…read moreat other services around the KW area, I was drawn to Clippers because of the homey feel I got from their page and reading about their staff. The parking lot is a little small but it's in a nice location where you can easily hop over to a coffeeshop or other places while you wait for your pet to get their cuts, etc. done. I liked that the staff in the back (who would be doing the haircut) was the one directly talking to us to get exactly what we wanted. She asked us the right questions, and in great detail. My partner and I had concerns about our dog's nails and they were able to clip them (which gave our little one great relief!). I was very happy with the service and we got exactly what we told her to do for our dog. Overall, it was a very good experience!

I've been coming here for years. Although the employees in the back are excellent, I have received…read moresome attitude and rudeness from the girls at the front desk. When I came in for my cats appt- there was no hello or smile it was just " whos this". Even though there is a chart right in their hands of previous appts- I still get asked what would you like today. So I said the same as last time. After some more rudeness I had drop my cat off and came back an hour later. The girl at the front asked me what I was there for. I was shocked that just an hour before that I had dropped my cat off to her. And after I said I just dropped him off - more attitude. A customer had come in when I was sitting there waiting- and she again gave attitude to another customer. The customer said " hello how are you" and right away the recptionist said " who's this" very rudely. I would be going to another place but unfortunately there are not many places around that will cut cats. I don't want to make them look bad but this has been happening many times now and I feel that if you are dealing with the public- a simple hello and or a smile would be nice. Especially for the price I pay for my cats hair to be cut. The employees that actually work- in the back- are great and keep up the excellent work!