Wow. The customer service here is outstanding! Staff was friendly, very knowledgeable and very…read morehelpful. Plus they gift-wrapped my order for free! Perfect for an expert birder, or someone looking to pick up a gift for a bird lover.

I am a regular at Ren's Pets in Aberfoyle, and the staff here are consistently excellent! From the…read moremoment you walk in, you are greeted with a smile and a genuine offer to help. Most recently, Jasmine went above and beyond to help me find the perfect recovery suit size for my dog. It's that kind of personalized service that keeps me coming back.

DO NOT TRUST THIS COMPANY TO FULFILL YOUR ORDERS…read more I ordered two bottles of ear cleaner from Ren's Pets for my dog. Since I was paying $14 for shipping and handling, I added a few low-priced, light-weight items to the order. Much to my surprise, I received a box containing the light-weight items but the bottles of ear cleaner that I really needed weren't there. There was no mention anywhere of there being a backorder so I tried to check for information online. There was no way to check the order status since I hadn't opened an account. I called and left a detailed message asking about the missing items and shortly after that I received an email from someone named Amanda saying the following: "they were on back order and since the back order total was under $20.00 they were cancelled" I replied to Amanda with the following: "I really appreciate the quick reply but I don't understand. Why would you cancel part of the order without even advising me instead of just waiting and shipping everything I ordered together? If I place another order for the ear cleaner now, your website will charge me shipping again and that's not fair. Please either ship me the two bottles of ear cleaner that I ordered or credit me the full price of the shipping and handling and I will place the order again." Amanda immediately replied with the following: "Now in the e-mails we send for the confirmation of your order we do mention towards the bottom that any backordered items that are under $20.00 they cancelled and you are not charged for them. I do apologize but since they have been cancelled as mentioned we can't ship them out." It's a really bad business practice to charge someone $14 for the shipment of four light items and two heavy ones and then simply choose not to deliver the two heavier items, without even so much as notifying the client! I replied to Amanda pointing out that Ren's Pets could've made this right and gained a loyal customer for life. Instead they kept my $14 and hid behind the small print at the bottom of on an order confirmation...which is obviously emailed to the customer AFTER the order was confirmed. There is no shortage of online stores that actually fulfill their orders properly. Save your money and spend it on a company that delivers ALL of the products you ordered.

We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

Feed store specializing in pigeon and other pet foods. Best selection of dog food in area. Also…read moregoat, horse and fowl foods. They also carry a large selection of fertilizer and grass seed. Farm type knickknacks and tools. The staff is very friendly and knowledgeable. Prices are the best in the area!

Order placed April 3, dropped off/shipped April 9, arrival April 17…read more Petmax did not meet advertised their policy, advertised same/next-day shipping, 4-5 day delivery time and the return process was not accessible or accepted. Due to Petmax + courier delays and the product becoming unusable for its intended purpose after discovering health issues with my cat, I contacted Petmax before the delivery was completed. Petmax instructed me to refuse delivery to receive a full refund, but the courier entered my building unauthorized, left the package in a common area without my consent, and removed my ability to refuse it. When I tried to resolve the issue with Petmax, I was required to follow a return process I cannot complete due to my disability, yet I had to disclose it to request basic assistance and proper application of their policy. Despite this, I was offered store credit minus $17 shipping fees or a physically impossible return method. Petmax stated they work with several couriers and those couriers had limitations, which is why I was refused accessible return. Upon research, the information Petmax provided appeared inconsistent with published policies from their courier network and the available courier pickup options, that offer paperless return pickup services. Other customers are allowed returns and full refunds but I am excluded from it because I have a disability that makes certain acts physically not possible for me.

Had such a great experience today at this Petmax! Came in looking for kibble for my poor pup who…read morehas about a million allergies and intolerances. I thought it was going to be a difficult shopping trip but Emma made the experience so amazing! She was so patient as she had to show me so many foods before finding something that works but she never made me feel rushed and her knowledge was incredible. I was totally impressed, she is clearly passionate about what she does. she is a great face for the company and you should totally ask for her next time you stop by!

On one side of this plaza, you have three stores that are side by side. I typically visit Winners…read more(it's a decent one) and Duchie's (free fried-up protein samples at a grocery store is awesome). Next to Duchie's is PetSmart. I have ignored PetSmart each time I have been in this area to shop. I decided to pop in today and break this cycle. I have betta fish as pets. I went there to take a look at the selection. It's okay. I also visited the guinea pigs. I almost want one. Staff are friendly. I didn't need any fish supplies, but they have everything I need to keep my fish happy. I was simply there to browse. There is plenty of parking at this plaza. (249)

We had our dog groomed here about 3 months ago, everything went well…read more This time: Had a grooming appointment for 1:30. After waiting for service for 5 minutes, I was told they had a backlog and could not take my dog for 3 1/2 to 4 hours????? At least they could have called me ahead of time to let me know. I won't be doing business with this PetSmart store.

A good shop where you can pick up most pet needs. I've got three cats at home and can get their…read morefood, litter, and treats here. It's a big box place, as opposed to the more comfortable feeling you get visiting a Pet Valu, but the variety is good. Plus, you can wander out to the back of the store and look at the birds and fish and reptiles. That's always relaxing.

04/07/2018 still here but change there name only. I bought my baby hamster here "sausage Mc Muffin"…read moreand supplies.

Absolutely love The Tropical Fish Room and staff. Great knowledge, amazing stock and suppliesread more

Really cool place, with lots of awesome fish! Great prices and deals for aquariums as well.read more