We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

I got my budgie from Exotic Wings in 2022 and have never had such a wonderful bird. I have taken…read morehim back for grooming many times, and the grooming is very efficient and fairly priced. I've also boarded him with EW&PT twice while away on holidays and he has always been well taken care of. The staff is always helpful and friendly and very knowledgeable. I highly recommend Exotic Wings and Pet Things. Here's a picture of Joey. He loves EW&PT too.

We feel ripped off! We corresponded through email and were quoted a price for birds. We travelled…read morefrom far to get to the store and were charged more than the quote. We showed them the email and asked them to honour their original quote. They said they can change prices whenever they want and they would not honour it. We were shocked as that is the golden rule of business to honour a quote. Their attitude was very unprofessional. There are so many other places to buy birds in Ontario. Do yourself a favour and stay away from this store.

On one side of this plaza, you have three stores that are side by side. I typically visit Winners…read more(it's a decent one) and Duchie's (free fried-up protein samples at a grocery store is awesome). Next to Duchie's is PetSmart. I have ignored PetSmart each time I have been in this area to shop. I decided to pop in today and break this cycle. I have betta fish as pets. I went there to take a look at the selection. It's okay. I also visited the guinea pigs. I almost want one. Staff are friendly. I didn't need any fish supplies, but they have everything I need to keep my fish happy. I was simply there to browse. There is plenty of parking at this plaza. (249)

We had our dog groomed here about 3 months ago, everything went well…read more This time: Had a grooming appointment for 1:30. After waiting for service for 5 minutes, I was told they had a backlog and could not take my dog for 3 1/2 to 4 hours????? At least they could have called me ahead of time to let me know. I won't be doing business with this PetSmart store.

Rob, the business owner, is still in operation just that he no longer has a walk in location. He's…read moregot a great animal selection and is pretty friendly guy but takes a long time to send orders and often gets things on your order wrong. I dont think I'll be returning with my business.

This is a place to give insight to any level of herp. However I am dissatisifed with service mainly…read morebecause the employee was a jerk and gave me a tough time when I was there. I went in looking for info and insight for a proper set up and to see if I was doing everything correctly. The employee showed me everything I needed and then gave me crap for not buying it because I live out of town. His rationailty was that I should give him the business over a pet store in my local area because he gave me info. Furthermore when he realized I wasn't buying he was rather rude saying my business practices were unfair. I went in to have a simple question answered and that was it. The store or the information I was provided was quite great and no complaints there. My issue was th way I was treated by the employee, I was made out to feel like I wa robbing the store or doing something wrong when all that I was looking for as the customer was some knowledgeable advice, which I did recieve in a rude non-business like manner.

michaela was really great helping us today with engraving Carmen's tag. I can't recommend enough…read more (Btw it's big michaela)

Great store. Everything is nicely displayed and the customer service is excellent. Unlike Pet Smart…read morewhere you can't find anyone to help you.

From the owner: Global Pet Foods is Canada's Healthy Choice for Pets. In business since 1976, we have grown to…read morebecome the largest Canadian-owned pet specialty retailer. People trust us because of expertise in pet care and our holistic approach to pet nutrition. You want the best for your pet. As your local Global Pet Foods provider, serving Woodstock and Ingersoll, ON we do too.

Staff are very helpful. I have a Mastiff cross impossible to walk the lead the recommended changed…read morethe whole walking process. I have yet to have a bad experience.

Just so you know, I am not a former employee, but was a long time customer at your store. I was…read morenot harassing your store on social media. I had asked a simple question about Mercola flea products (just asking for clarification as to why they weren't legal to sell here) and got blocked after that. There was no reason for it. It is ignorant to assume I worked at your store and that is the reason for the negative review. I knew someone who worked at your store, but I did not work there myself. My opinion in my review from 3 years ago was based on my own experiences as a customer at your store, and had nothing to do with the sketchy behind the scenes information I knew otherwise.

Knowledgeable and friendly staff. They genuinely care about your pets well being and only seem to…read morecarry products with that in mind. I keep recommending to all my friends to go here. Not like going to a box chain that's only out to make money, they seem more concerned with getting you the right products for your pets needs. they're constantly trying to help rescue pets find a home as well. which is how we ended up with our perfect match of a dog. every time we bring her back to the store its like an old friend visiting with the staff. its a nice family feeling that you can only get at a smaller non big box store. we recently moved further away but any time i'm close i try and stock up on what we need from them.

A good shop where you can pick up most pet needs. I've got three cats at home and can get their…read morefood, litter, and treats here. It's a big box place, as opposed to the more comfortable feeling you get visiting a Pet Valu, but the variety is good. Plus, you can wander out to the back of the store and look at the birds and fish and reptiles. That's always relaxing.

04/07/2018 still here but change there name only. I bought my baby hamster here "sausage Mc Muffin"…read moreand supplies.