I am very disappointed with my experience at Feeders Pet Supply today. We called at 4:17 PM to ask…read moreif the dog wash was still open. The employee on the phone, who already had a poor attitude, told us we had 20 minutes. We took that at face value, knowing it was Labor Day, and drove straight there. It only took us 7 minutes to arrive, and we walked in at 4:25 PM. To our surprise, they denied us service, saying the dog wash closed at 4:30. Not only were we misinformed over the phone, but we were also treated very rudely in person. If we were told honestly that they were closing soon and wouldn't take anyone else, we would have understood and not wasted our time. Instead, we were given inaccurate information, then turned away, and treated disrespectfully in the process. This was extremely unprofessional and upsetting. I would not recommend this location based on the way we were treated.

We have a 19 year-old leopard gecko that primarily eats crickets. When we moved here three years…read moreago, we checked out several pet stores in town (including one very popular store in Old Town) and found none of them have the quality of crickets that Soldan's does. Half of the crickets from the other store would die within a day despite being placed in a clean enclosure with proper food and water. I will buy two dozen crickets from Soldan's and the majority will survive for weeks. Highly recommend getting your reptile food here!

First off, they had the harnesses I was looking for. Second,…read morethere was a clerk, Jenna. This gal was aces. She saw I was waiting and left the product she was working with to assist me. She listened, walked me to the item, then went right back to the spare register to assure I was helped right away. This young woman had a great personality, she reacted to our conversation, she was wonderful. I would highly recommend this store and if you're lucky, Jenna will be working.

1 star for highly unethical business practices, consumer fraud, severe animal neglect, and blatant…read morediscrimination at this Saginaw Hwy location. This store sells unestablished newborn Ball Pythons that are critically underweight--my baby weighed only 76 grams upon purchase--without providing proper safety guidance or adequate starter food. I spent a grueling week via email demanding an appropriate food size (pinkies/fuzzies between 4-8 grams). Store Manager Wesley deliberately dragged her feet and delayed the process for an entire week. She refused to provide clear sizes or prices over messages, forcing me to "just come in." Once I firmly stated I wouldn't show up blindly, she finally disclosed the price ($1.99 + tax, totaling $2.11) and attempted to force a massive 14-15 gram live rodent onto my 76g baby. A rodent that size could severely injure or kill a newborn Ball Python. In her follow-up email, she wrote: "it is waiting for you." This felt like a deliberate attempt to provide dangerous supplies for a fragile animal. The entire email chain is saved as evidence. The in-store management is completely unacceptable. On July 20th, I arrived at exactly 13:33 (the encounter occurred between 13:30 and 13:40). Two cashiers in blue shirts were working without mandatory name tags. Furthermore, I am a foreigner, and as soon as they heard my accent, their demeanor shifted into open hostility, impatience, and clear discrimination. The first cashier (heavy-set woman) subjected me to a runaround, claiming she didn't know where the manager was and sending me to search the floor herself. During my search, staff remarks openly revealed that Store Manager Wesley completely abandons her post and is a ghost who is never physically present on-site--completely missing even to the people who work under her direct supervision. When I returned to the registers, a second employee (tall, fit blonde with long hair in a ponytail, roughly a US size 12/14, no name tag) joined the first cashier. The two cashiers, clearly acting as the main instigators, then staged a cheap, pathetic performance. They suddenly pulled out the container with the live feeder, widened their eyes in mock surprise, and looked inside, dramatically gesturing and exclaiming, "Oh yes, this is it! This is exactly what you were looking for!" As an avid movie enthusiast who knows good acting from bad, and as a mother with years of sharp intuition, I instantly saw right through their ridiculous act. It was a calculated ploy to lower my guard. Immediately after this act, the heavy-set cashier aggressively tried to forcefully push the sale through, scanning the container without even asking if I still wanted it or if I had changed my mind. They aggressively tag-teamed and ganged up on me, using intimidation tactics to force me into buying the live feeder blindly, refusing to let me inspect its size first until I loudly and firmly stood my ground. Their coordinated aggression felt deeply rooted in prejudice against me as a non-native speaker. The first cashier tried to scan it three separate times with her hands shaking violently while acting out Wesley's vindictive orders. Store Manager Wesley has turned this location into an undisciplined, leaderless mess that tolerates toxic behavior, extreme incompetence, and customer bias. I am submitting this precise timeline, descriptions, and reports of discriminatory treatment directly to CEO Brannon Dixon and state animal control to pull the security footage for July 20th. Reptile lovers and advocates against discrimination, please stand up against this! What is even worse is the ongoing jurisdictional ping-pong and absolute silence between our local Ingham and Eaton county animal control departments, who hide behind automated email filters while existing on our tax dollars. It seems nobody is checking this place at 6201 W Saginaw Hwy. If you care about animal welfare, stop sleeping! We need to heavily flood higher oversight authorities with complaints until these local departments finally do their jobs.

The place has an amazing range of animals and so much to look at. The downside - under maintenance…read more I feel bad for the animals. When we came in we were greeted by a worker and asked if we needed assistance. Asked about prices on mealworms. Sheet is on the table. Asked about spiders, took us straight to the spiders! Sadly - I think the business would be better off with hiring more employees or cutting down on animals to keep up with housekeeping. It's understandable being short staff nowadays but the poor animals don't deserve to be in dirty tanks or crammed spaces. Many meals, accessories and supplies to choose from for your pet. We spent a good thirty minutes in the store. It is a decently sized store - when you think you hit the end you hit another corner. Kid-friendly. We had a friendly older gentleman who informed us of the sea hare slugs that surrounded the tree that was growing in a water tank. It was pretty cool!

Staff is really knowledgeable and helpful with all questions. We've been going there for a while…read morenow and are always impressed with the selection they have for all pets. The fish section is particularly impressive with some of the best and widest range available. It's always fun to just stop in and look around even if you aren't looking for anything specific!

Everyone has always been very nice at this store but I wish the store would not sell beta fish…read more They're beautiful but it's not healthy to keto them in those small plastic containers. They can't make it for long like that. Please share with the corporation that this is upsetting to see.

I was just at Petco to get a price quote on a few items and the lady with the red hair was…read moreabsolutely nasty and rude as hell you guys need to fire her and get staff members that actually enjoy their job instead of being rude to your customers absolutely pathetic!!! If you don't like your job then quit

They are a well stocked store that always has what we need in stock for our cat and our dog who eat…read moreparticular favorite foods and snacks and supplies and toys at market prices, no overpricing. We call ahead to make sure at the Lansing Marketplace store. I am a shopper and not connected to the store in any way, just a satisfied customer. Same price as Chewy, Walmart, and the other local store but carry a wide variety and always willing to check stock for us. No hit and miss. Worth the stop. Grand Ledge customer.

They had a lot of animals but they don't have a lot of reptiles though I wish they do because I…read morelove reptiles,amphibian and also mammals .

Good selection of items for various types of pets. Good quality dog and cat food. Option to bathe…read moreyour dog yourself or have them do it.

Just an unbelievable action and great customer service they really made my malamute feel like he…read morewas really pampered with just unbelievable friendliness and super Duper attention to Detail. We really felt like his coat came out nicely conditioned and with a great attitude just strongly recommended with easy parking go see Whitney for smiles.

Really horrible experience with the groomers last year - my dog was clearly traumatized - kept…read morethere all day and never let out for a bathroom break. He was bleeding when I came to got him. I feel like a horrible pet mom and I can't believe I paid for the serivce

Dog crap and piss (semi dried up) in the store. Do better. I get that dogs can have accidents and…read moreif you are a person with your dog in the store, you should either clean up after your pet or alert someone that works there that it happened. Employees need to pay attention to their surroundings and take pride in their store. Like I said do better.

Big thank you to Summer in your grooming department for her patience with my dog that I recently…read moreadopted. My 1.5 yr old pup had a tough start before I got her so she is a little unsure and working on her confidence. Summer handled her beautifully and now her coat is silky soft and shining - and her nail trim is perfect. Thank you Summer I appreciate your expertise and hard work!

I have always loved Pet Supplies Plus. It seemed they were a cut above. This one in particular. But…read morethat all changed today. Owning a pet can be expensive. Especially one with its own set of problems. I make it to the store every other month. Always clean. Well stocked. I am sent a ton of promotional emails weekly. So many I normally take a screen shot of the coupons or offers to keep them handy. And discard the clutter of emails. Yesterday I was at the counter checking out and gave my wife's phone number to keep the points going as I am trained to do. When I presented coupon below (which I have done many times before) the cashier (who I also believe was the manager) asked where I got it. I said it was emailed to me. She asked if I had the email. I checked and it would have been from a few days ago so I didn't have THAT ONE. I did have many others. I showed her. She said but you don't have the one with the 30% off coupon. I need to see that it came from our store. I said they all come from your store. You are the only one we go to. She said she can try to look up another email to confirm. But it was my email I was showing her with emails FROM Pet Supplies Plus. Long story short, she wasn't going to give me the offer. I had stood there for almost 5 minutes dealing with this. I am 57 years old and not out to "rip off her store". She saw the other emails in my inbox but it mattered not, so I said forget it. I paid for it and left. Seething. Majorly because she made me feel foolish. Made me feel like I had to prove myself. For 30%. It wasn't cool. I will not go back in again. They have lost my business as I don't to engage with that employee ever again. But for any of you trying to use a coupon from email, please note: It must be attached to the email for it to be considered. Good luck. I'm heading over to PetSmart.